TriNet

Score7.6 out of 10

1,262 Reviews and Ratings

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Categories & Use Cases

Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.6
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.8
View and generate pay and benefit information
Employees can view pay and benefit data and print pay stubs.
Category average: 8.6

Employee recognition
thank a team member
Category average: 7.6
Company Website Posting
Software allows postings to be displayed on the company website
Category average: 7.9
Tracking of all physical assets
Tracking of track laptops, pagers, phones, and other company equipment.
Category average: 8

Katy Whidden View profile

Head of Human Resources in Human Resources at Advantage Legal Management LLC (11-50 employees employees)

Use Cases and Deployment Scope

We decided to use TriNet for payroll and benefits because, as a small organization, we could not offer reasonably priced benefits. Our payroll system was antiquated as well. It has been so wonderful to work with a company that was able to help us offer health insurance to our dedicated employees. While learning the system has been challenging, the benefits and perks of using TriNet far outweigh those obstacles. I could not be happier with the service I am receiving.

Pros

Benefits using the Healthee tool
offers extra perks to our employees
HR processes as we employ in different states

Cons

More help during training sessions. They rushed through it and were not always available.
updated procedures to give to clients who want to train on their own time
better communication on all the features offered. There were many I wasn't aware of until almost 4 months in!

Return on Investment

HR compliance has been a huge benefit
HR administrative tasks are at an all time low with TriNet's help
payroll efficiency
time off balances are accurate

Usability

Alternatives Considered

ADP Enterprise HR and Justworks

Other Software Used

QuickBooks Online

Janelle Busby, SHRM-CP, CDP View profile

HR Generalist in Human Resources at Wavelynx (51-200 employees employees)

Use Cases and Deployment Scope

We have 100+ employees, and TriNet has been great to work with for payroll and employee management. The platform makes it easy to access tools like creating employee handbooks and employer laws and regulations in each state, and I often call in for support on a variety of topics, such as HR Consultation, how to improve our reporting, and payroll issues. However, often I get contradictory information from our account support and the support I am connected with online. I know they are doing some work to make their platform more tech-forward; however, currently, it is behind the times and disjointed.

Pros

Payroll Administration
Benefits Prep and Education
HR Consultation and Employer Law information with weekly updates

Cons

Training Video schedule. I would like access to these vides when is convenient for me
The ATS
The User Interface is a bit sloppy and confusing

Return on Investment

Open Enrollment was streamlined and easy
Payroll and time keeping all in one place
The knowledge resource center is an easy way to brush up on best practices with HR and the wing is a great place to brainstorm with other HR professionals.

Usability

Alternatives Considered

Workday Cloud Platform, Bullhorn ATS & CRM, ICIMS Hire and ADP Comprehensive Services

Other Software Used

BambooHR®

Samantha Uphoff View profile

HR & Recruiting in Human Resources at Sustainability Partners (11-50 employees employees)

Use Cases and Deployment Scope

Sustainability Partners uses TriNet as our all-in-one HR, payroll, benefits, and compliance platform to support our fully remote, multi-state workforce. TriNet manages our payroll, tax filings, benefits enrollment, and onboarding processes, and provides HR guidance on employee relations and state-specific leave compliance. We also use TriNet’s expense management software for employee reimbursement, which integrates directly with payroll for a seamless process. Overall, TriNet helps us stay compliant, streamline operations, and provide a consistent employee experience across 11 states.

Pros

Customer support is great when working with Amy Hoffman. She's always very quick to respond and helpful. I'd say she's the thing that makes me want to stay with TriNet the most.
The webinars are very helpful. I utilize those frequently and our CFO has signed up for some as well.
The expense management system has been very helpful. There are a couple issues with it, but it's leaps better than what the company was doing before this system through TriNet.

Cons

The cloud expense platform has proven difficult at times. The most recent issue is that an expense was exported twice onto payroll. I'm not sure why that would even be allowed to happen-- for what purpose would that capability serve in a positive way? Also, I don't like that I can't sort the company reports by employee or date. I also really don't like that employees can only access the web browser using their TriNet employee page instead of being able to log directly into the cloud expense platform using the same TriNet credentials as the employee portal.
The cost of medical benefits is very high and we're having to look at alternatives, which I don't want to do, but executive leadership is insisting due to the costs to both employees and us as the employer.
I don't like that I can't access a dependent level census report because we have under 50 employees. I also don't like that we can only do a benefits carve out on a quarterly basis even though we have a month to month contract. That alone may force us into having to leave TriNet because we just can't continue having our people pay such high premiums.

Return on Investment

Lately, on the positive end, employees are very happy with the expense reimbursement platform.
Negatively, employees are very upset at the cost of their medical benefit premiums. And I mean, VERY upset and vocal about it. It almost cost us a new hire as well who brings great value to the company.

Usability

Other Software Used

Quickbooks Payments & Banking, Smartsheet

Brock Zerener View profile

Chief Strategy Officer in Corporate at Pioneer Military Credit LLC (11-50 employees employees)

Use Cases and Deployment Scope

We use TriNet as our PEO to handle comprehensive HR and payroll functions. This includes payroll processing, managing employee benefits like health insurance and 401(k) plans, ensuring compliance with state regulations, and receiving HR advisory support for issues like onboarding and performance management.

Pros

Best in class account support from a dedicated customer relationship manager and a customer success consultant.
Intuitive and powerful online and mobile application for both employee and administrator use.
Access to many health benefits and carriers, including an EAP.
Always available employee and admin support through phone, email, and chat functions.
Simple and straightforward payroll processing.

Cons

Time and Attendance module does not truly integrate with the Payroll Processing module.
More intuitive report building.
Better applicant tracking system.

Return on Investment

By outsourcing payroll and benefits administration, we've significantly improved payroll accuracy and reduced the time our small accounting team spends on admin tasks.
Access to competitive benefits at lower costs has boosted employee satisfaction and retention.
Another positive impact has been the TriNet mobile application's role in enhancing employee engagement and accessibility to HR tools on the go.

Usability

Dana Charron View profile

Managing Director at Berkeley Air Monitoring Group (1-10 employees employees)

Use Cases and Deployment Scope

[...] depends on TriNet to manage our payroll and employee benefits, providing our personnel with top-quality insurance options and other benefits. Further, they facilitate hiring and employment regulations across the several states where we have staff. They have also greatly simplified for us the on-boarding process for foreign employees working on student visas and given us confidence that we are following all applicable regulations correctly. The TriNet online platform offers us a one-stop login for all our HR needs and reporting.

Pros

Responds quickly and effectively to inquiries through both the chat or phone options.
Customizes the payroll approval process to meet our needs.
Offers a forum that allows us to connect with other small businesses in the TriNet network to crowdsource recommendations for a range of business issues.

Cons

The online interface for the annual benefits strategy is difficult to navigate and not intuitive.
Sometimes the payroll processing division provides explanations that are not very clear or accessible to non-HR professionals.
The cost of the service is at the higher end of the market offerings.

Return on Investment

TriNet has raised the level of professionalism for our organization by having a really good platform that provides employees and management with easy data entry and reporting infrastructure.
I am sure that the benefits that TriNet offers have helped us recruit and retain excellent staff.
TriNet has reduced the time and energy spent on onboarding new employees.

Usability

Alternatives Considered

Paychex

Other Software Used

QuickBooks Desktop Enterprise, Asana, Slack

TriNet

What is TriNet?

Categories & Use Cases

Key Features

Top Performing Features

Duplicate Candidate Prevention

Direct deposit files

View and generate pay and benefit information

Areas for Improvement

Employee recognition

Company Website Posting

Tracking of all physical assets

Reviews

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