TriNet

TriNet

Customer Verified
Top Rated
About TrustRadius Scoring
Score 7.5 out of 100
Top Rated
TriNet

Overview

Recent Reviews

Tri(Net) Before You Buy!

2
May 18, 2022
Currently we are using TriNet as our core HRIS and PEO - HR, Payroll, Benefits, Reporting. We also use TriNet for compliance purposes, and …
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TriNet review

9
April 19, 2022
I use it as a platform for various HR needs mainly payroll and benefits management.
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TriNet is great but needs a few tweaks

7
April 15, 2022
We use TriNet as a payroll and benefits platform. We are able to have TriNet work with various states' different payroll requirements in …
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Just hearing "TriNet" makes me cringe

1
April 15, 2022
Our company used TriNet for almost 6 years. Full suite of services: Payroll, Tax, HRIS, Benefits, unemployment, LOA, WC, etc.
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HR made easy!

10
April 13, 2022
Weekly payroll for several states. TriNet files all state returns. Benefits are handled with minimal time and attention from our company. …

Big Benefits for a Fair Price!

10
April 12, 2022
TriNet provides our company with many services. We benefit from the healthcare options offered through their program. Our employees …
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SMB shining star.

9
February 27, 2022
It is our outsourced HR dept. Payroll, hiring, firing.
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Reviewer Sentiment

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Positive ()
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Negative ()
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Customer Support 2021

Popular Features

View all 47 features

Update personal information (579)

9.0
90%

View and generate pay and benefit information (566)

9.0
90%

Pay calculation (581)

8.9
89%

Benefit plan administration (589)

8.0
80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

6 people want pricing too

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

Features Scorecard

Human Resource Management

8.2
82%

Payroll Management

8.5
85%

Leave and Attendance Management

8.0
80%

Employee Self Service

8.9
89%

Asset Management

1.0
10%

HR Reporting

8.1
81%

Onboarding

8.4
84%

Performance and Goals

7.5
75%

Performance Management

7.7
77%

Succession Planning

7.1
71%

Recruiting / ATS

8.1
81%

Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Videos

TriNet HR Solution Demo
PEOPLE MATTER ─ TriNet Customer Stories

TriNet Integrations

TriNet Competitors

TriNet Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Comparisons

View all alternatives

Frequently Asked Questions

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

What are TriNet's top competitors?

ADP TotalSource are common alternatives for TriNet.

What is TriNet's best feature?

Reviewers rate Direct deposit files highest, with a score of 9.4.

Who uses TriNet?

The most common users of TriNet are from Small Businesses (1-50 employees) and the Computer Software industry.

Reviews

(1-25 of 599)
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Score 2 out of 10
Vetted Review
Verified User
Review Source
One of their largest struggles. TriNet does not provide dedicated account representatives or support teams, and instead they rely heavily on a support inbox queue. We've found that responses are slow to come and often contain inconclusive or insufficient detail and information, and at times require several rounds of follow-up and/or clarification to resolve. It is also true that TriNet does not empower Administrators to control a large majority of their account setup and configuration, which necessitates a higher amount of outreach to support.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The service got worse after they eliminated direct contact with our customer service/account person who was working with us since inception. It was very disappointing. We really enjoyed working with her. She was very responsive. However, they eventually assigned a rep, Patrick, who became more available to direct us where to go when issues arose. He was very good, hence giving an 8 rating. Before him, it was a 5.
April 19, 2022

TriNet review

Score 9 out of 10
Vetted Review
Verified User
Review Source
most of my inquiries were solved on the spot, and others were monitored by a representative until a solution was found.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The TriNet team is very friendly. I would recommend a dedicated person to each company that uses TriNet or at least a personal email address and phone extension when having to call back. The customer service rep who originally handled an issue always has to be tracked down. This is such a waste of time. Phone calls back instead of handling everything through email is much more expedient and a better level of service.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Every TriNet client is assigned a Preferred Services Specialist that can work directly with you. Our TriNet Preferred Services Specialist has assisted us with transiting an employee to a K1 member and providing a special tax election for bonus payments. TriNet also offers several on line training courses to help navigate their robust reporting options.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Once upon a time, I needed to access some tax docs and W2s for a previous year. I had trouble logging in or forgot my password, but customer service got back to me in ample time so I could access it. They were very helpful but also ensured that I was indeed who I said I was so no anyone can access my personal info.
Score 1 out of 10
Vetted Review
Verified User
Review Source
I did have one good experience with TriNet support. However, it was dwarfed by the 3 negative experiences. I would not wish other remote workers to have to deal with the frustration that TriNet causes. There are many other better options out there in my opinion.
February 27, 2022

SMB shining star.

Score 9 out of 10
Vetted Review
Verified User
Review Source
Constantly changing acct manager/point of contact. The need to contact different people within TriNet for certain questions. Should be just one point of contact.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I almost never give a 10 on these ratings because there is always something that could be improved upon. As I mentioned earlier I was happier when I had a designated person to work with me when I had issues, but your new system is still okay.
Score 8 out of 10
Vetted Review
Verified User
Review Source
They are always prompt and feel satisfied with the assistance provided. Trinet helped with assisting me understand how insurance works for example, or how the form i-9 is to be completed, they point me to where I can find reports on the system.
Score 8 out of 10
Vetted Review
Verified User
Review Source
As I have stated before, I am not really satisfied with the customer service model TriNet has adopted, but I do like the fact that I am more likely to get an answer to my question usually within the same day. I really don't like talking to a different person each time I call. The payroll approval process is not always the same from pay period to pay period.
Score 5 out of 10
Vetted Review
Verified User
Review Source
The technology platform is very good and multiple reports are available at a click of a button.
However, customer service is poor. Queries have to be escalated and takes 7 to 10 days to get a response from them which would be a make-do response at most times.
February 22, 2022

TriNet - A Modern PEO

Score 7 out of 10
Vetted Review
Verified User
Review Source
The onboarding team was first-rate. Routine tasks are easily managed through the system, but exceptions which aren't available through the system are hard to deal with. No one takes charge.
Score 10 out of 10
Vetted Review
Verified User
Review Source
While we have various resources for customer service, including our direct point of contact, Connect 360, or our Account Manager, it is at times frustrating that responses to escalated cases can take up to 5-7 work days to get response or action completed.
January 21, 2022

Taking care of HR

Score 10 out of 10
Vetted Review
Verified User
Review Source
A past representative did not address our issues or questions promptly or reached out to the appropriate TriNet department to resolve our questions. She is no longer with TriNet.