Doesn't respond, cards and all users are deactivated but we continuously have a balance.
At first, Navan (TripActions) was amazing. Managing company expenses internally became easier and faster. However, we felt like it had too …
Overview
What is Navan?
Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.
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What is Navan?
Navan Video
NAVAN—THE ART OF TRAVEL
Navan Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Navan (formerly TripActions) headquartered in Palo Alto offers their corporate travel management application of the same name, supporting messaging, travel rewards management, travel booking, and company policy compliance.
Reviewers rate Support Rating highest, with a score of 9.4.
The most common users of Navan are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
TripActions has become an invaluable tool for businesses and individuals alike, providing a user-friendly platform for all their travel needs. Users have utilized the software to research and purchase flights, hotel rooms, and car rentals for both business and personal travel. The platform has addressed the need for a dedicated travel coordinator and eliminated the hassle of accessing multiple travel and hotel sites.
Businesses across various departments, including sales, management, and government sales, have benefited from TripActions. By empowering employees to manage their own business travel, the software has not only saved companies significant costs in their Travel & Expense budget but also fostered a sense of responsibility in finding cheaper options. Additionally, users have praised the interactive support, alerts, and historic log features that make booking airfare, hotels, and car rentals efficient and stress-free. Furthermore, administrators have found value in the ability to book trips for senior leadership while still allowing employees to have control over their own travel arrangements.
The software has provided seamless experiences when it comes to changing flights or receiving support from the customer service team. With an organized view of all travel plans, users can easily track expenses and share bookings with coworkers, simplifying coordination efforts. TripActions has also integrated with personal rewards programs and expense systems, ensuring that all travel-related information is centralized in one place. This has not only streamlined the booking process but also facilitated expense reporting and reduced errors in departure cities.
Furthermore, TripActions has extended its benefits beyond just business travel. Employees have been able to use the platform to book personal trips as well. With competitive pricing on hotels and flights, users appreciate the convenience of having a go-to tool that offers discounts without requiring them to disclose personal information.
Overall, TripActions has proved to be a game-changer for organizations by simplifying trip planning and collaboration while promoting cost-saving decisions. For individuals, it has offered a convenient solution for booking and organizing itineraries for both work and personal travel purposes. From the seamless user interface to the excellent customer support, TripActions has become the preferred choice for many when it comes to travel bookings.
User-Friendly Interface: Many users have praised Navan for its exceptionally user-friendly and intuitive interface, making it effortless to book trips and manage itineraries. The simple and intuitive design of the software contributes to a smooth user experience.
Customization Options: Users appreciate Navan's use of filters that allow them to tailor trips to their personal preferences. These filters include departure time, airline, and location, providing a flexible and personalized travel experience.
Efficient Customer Support: Navan's customer support has received positive feedback from users who describe it as prompt and helpful in resolving flight issues. The responsive and effective assistance provided by the support team ensures a high level of customer satisfaction.
Merging Personal and Business Travel: Some users have expressed dissatisfaction with the merging of personal and business travel under a single trip in Navan. They feel that this approach is not ideal, especially when there is a service fee for personal travel. These users believe that the platform's primary focus on business travel makes this feature less beneficial.
Quoted Rate Availability: Users have encountered difficulties when booking trips in Navan due to instances where the quoted rate for a trip was no longer available. This inconsistency in pricing has led to frustration among some users who expected to book at the originally quoted price.
Limited Partnerships with Major Airlines: Some users have noted that Navan has limited partnerships with major airlines, which they find lacking. These users believe that the platform should expand its partnerships more efficiently to offer a wider range of flight options and improve their overall experience.
Users commonly recommend the following for TripActions:
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Booking Travel and Rewards: Users recommend using TripActions for travel booking and rewards, including booking trips from an EU-account for cheaper prices. They also like the Amazon gift cards as incentives and appreciate the benefits of the platform.
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Easy to Use and Support: Many users find TripActions easy to use and navigate, both on desktop and through the mobile app. They appreciate the intuitive user interface and commend TripActions' customer service, describing it as a strong contender in terms of usability and support.
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Cost Savings and Employee Motivation: Users suggest using TripActions to save money for the company and employees' time. They highly recommend taking advantage of the Amazon Rewards perks and fast customer service. However, they do advise double-checking trips for any inconveniences that may make the Amazon reimbursement not worth it.
Overall, users recommend TripActions for its visibility, analytics, ease of use, benefits, customer service, and cost savings potential.
Attribute Ratings
Reviews
(1-25 of 36)Companies can't remove reviews or game the system. Here's why
December 11, 2023
Doesn't respond, cards and all users are deactivated but we continuously have a balance.
At first, Navan (TripActions) was amazing. Managing company expenses internally became easier and faster. However, we felt like it had too much for us. We tried to leave Navan, turned off all our employees physical cards and deleted every user account except for our accountants and C-suites. After we requested to close out our account, we never heard back despite reaching out 4 times. Then we started seeing charges to our employees' cards that we had deactivated. Does it make sense that deactivated cards are being used to make thousands of dollars worth of transactions? When we addressed this issue, Navan said our account manager will be in touch (who was supposed to be in touch when we requested to close our account). It's been 6 months since we first requested the close and we still haven't heard from anyone; our cards that are "deactivated" are still seeing transactions even after we removed the cards from every vendor. Please use another provider such as Brex for your company.
December 08, 2023
Avoid Navan
Travel and expense management, virtual and plastic cards for our global team members
- Issuance of card
- Customer service
- Cancellation services
- Communication
- Transparency
August 29, 2022
Not happy with customer service and fees
Score 1 out of 10
Vetted Review
Verified User
My main issue with TripActions is they act as a travel agent and they are useless if the is an issue with a third party, they simply give the run around telling you to get with that third party for example, Priceline to resolve. Priceline will tell you to get with TripActions and they will say get with the hotel for example, when you do they will tell you to get with TripActions. Next issue they bill $25 for what they consider alternative trip, in other words if you don’t merge trips then is additional $25. This is ridiculous in my opinion but to make matters worse there is not alert, they said it is on the invoice but any invoice I have gotten is for the current month says you can’t download, but the invoices without the $25 fee I can download. End of the day I just won’t personally use it.
TripActions is being used all across our company. Used by all departments!
It streamlines a lot of things related to business travel and makes all the information and action needed in one place.
You are able to book rooms and flights easily and not worry about using any of your personal information.
You can use workflows to determine what needs to be approved by someone manually and what can be automated.
It streamlines a lot of things related to business travel and makes all the information and action needed in one place.
You are able to book rooms and flights easily and not worry about using any of your personal information.
You can use workflows to determine what needs to be approved by someone manually and what can be automated.
- One UI for everything
- Great app
- Can easily book flights and rooms
- Can submit expenses smoothly
- It is not connected with all airlines and hotels so if you have something specific in mind, it may not be an option to select.
- If you have status on multiple airlines then it doesnt work very well
May 03, 2021
Action-packed TripActions Review
TripActions is used to research and purchase flights and hotel rooms for our business (and sometimes personal) travel. The platform is used primarily by the company's domestic, international, and government sales departments, as well as company management. The business problems TripActions addresses are the need to canvas multiple travel and hotel sites, as well as needing a dedicated travel coordinator to manage all travel needs for company employees.
- Competitive hotel rates
- Competitive airline rates
- Consideration of personal travel
- Merging personal and business travel under a single "trip"
- Service fee for personal travel seems ill advised when the platform benefits from business travel
- There was at least one occasion when quoted rate could not be booked as it was no longer available.
April 28, 2021
TripActions is awesome
TripActions is being used by our whole company for any travel needs. It's mostly utilized by flying sales reps. It addresses the problems of having to use multiple sites and services to book a flight, rent a car, or book a hotel. It's simple, clean, easy to use, and connects with your personal rewards programs for each transportation or hotel company.
- Simple interface
- Great, interactive customer service
- Links to rewards programs
- Sometimes navigating the trips page can be clunky
February 20, 2020
Excellent travel management tool
Our entire company uses TripActions. It is our go-to tool for travel booking. Having offices in multiple timezones and constant traveling between those offices is necessary for a lot of employees. All hotel, flight, and car rental bookings are done seamlessly through the TripActions platform. It also allows employees to book personal trips.
- 24x7 trip support
- Allows quick changes to the itinerary
- Android app is slightly buggy and takes time to load
- No capability to save an itinerary for quick access at a later time
January 24, 2020
TripActions is great!
TripActions is currently used throughout my entire organization for any travel needs. It is extremely convenient and allows the complete management of employee travel while allowing them autonomy to make their own travel decisions and business needs demand. It makes filing expense reports very easy as well and minimizes the time spent filing them. There is even a feature that entices employees to book lower-priced hotels by rewarding them with a percentage of their savings under the allocated per diem.
- Fast and easy to send expenses to Expensify.
- Allows me to see when and where my coworkers have booked.
- They have really improved their customer service response.
- They have already improved their integrations.
January 24, 2020
My favorite app to use for business and personal travel!
We use TripActions to book flights and hotels company wide. It is great because, as someone who uses it often, I can see what I booked in the past, see what my coworkers have booked and share bookings with coworkers if needed. It helps in knowing when and where we need to be!
- The customer service team is second to none! They are constantly helping me change flights or communicating with a hotel for me. They go above and beyond.
- Another point just to brag on their CST department - I had a personal flight booked 2 years ago for my husband and I. I filled out some information wrong. Fast forward to us checking in and there were issues. The airline was going to charge us for an additional ticket for over $800! The CST member for TA called the airline company, did some sweet talking and figured it out for me. I was so happy I almost cried!
- I can't think of anything wrong with this app!
January 24, 2020
TripActions: the best way to book travel!
TripActions is used across our entire organization. In the past, we had a travel agency that helped book and manages travel for our company. Still, since moving to TripActions, it's empowered employees to handle and manage their own business travel with an easy-to-use platform. However, it also gives our admins the option to book trips for senior leadership.
- Straightforward, user-friendly interface
- Compiles all airline options for best selection
- Make invoice/expense options more streamlined.
- Improve the ability to book the same trip as colleagues.
January 24, 2020
A must-have for business travel
All of our company travel is booked using TripActions, whether we need to book a last-second flight or hotel room, we resort to TripActions.
- Flight updates - App changes in real-time.
- Great rates on flights and hotel rooms.
- I have not come across any feature gaps during my 2 years of use.
January 24, 2020
TripActions is GREAT
We use it for travel purposes, whether for larger offsite or meeting/personal travel.
- Great customer service! Always available to help.
- Easy to use system.
- Adding rail to mobile would be an improvement.
January 24, 2020
Obsessed with TripActions-hope my new company brings it on!
At my previous company, we used TripActions to book and stay organized with travel. Whenever I had to change my flight, I spoke to their customer service team. Anyone that travels for the company uses TripActions by downloading the app and having all travel plans show up in an organized fashion. Once I found out I was getting Amazon cash, for merely traveling for work, I was genuinely hooked.
- customer service
- travel organization
- I genuinely have no complaints of my time working with TripActions.
January 24, 2020
Great Software!
We use TripActions company-wide to book any work travel or trade show/conferences. It reduces stress off our events team by allowing everyone to coordinate their own flights with their preferred times. We have a lot of employees nationwide, so TripActions also reduces any errors of departure cities.
- Individual Booking
- Team Activity Booking
- $20 fee seems steep
January 24, 2020
TripActions - Amazing support, easy interface, great inventory!
TripActions is being used as our single travel booking platform as of May 29, 2019, across the entire organization. It solves multiple business problems:
- Various travel data sources making it impossible to analyze
- Unintuitive UI/UX for a company-mandated booking platform
- Policy enforcement
- Employee engagement
- Traveler support
- Customer support: Incredibly quick response time, human interaction, smart people.
- Massive inventory: Minimizes our own employees telling us some other site is cheaper.
- Global Pricing: Since TripActions has the role of an inventory aggregator, they have to tackle inventory one distributor at a time. If CTrip or MakeMyTrip has better inventory, it won't flow through to TripActions until a deal with them is made.
- Controls: TripActions is very open in the way it enforces policy - meaning it isn't for every company. If a customer wants more heavy-handed controls, they'll have to go with a competitor.
January 24, 2020
Great product
TripActions is our enterprise wide booking system for travel. It's great! Rewards you for saving the company money and helps keep track of expenses and receipts. We've been using it for 2+ years and many of the power travelers have been able to personally pocket some decent money as we also save the company money.
- Responsive - Customer Support is A+
- Easy to use - Super UX/UI - love it
- More airline partners
January 24, 2020
TripAction, trip app for your company trips
TripActions is used across the whole organization. Pretty much all business trip (flight/lodge) we will be using the app and expense directly from the app
- Great price, nice discount
- Direct expense export to Expensify
- Sometimes hard to find the exact location, or take some time to search, say Chicago, there are dozen of towns, sometimes I don't have the exact town name, or it is not available in the app.
- Hope to have more refundable rate available
January 24, 2020
Tripactions is the perfect booking platform for those who travel a lot for business! Easy and reliable!
We utilize TripActions to book business trips using the corporate credit card - we utilize this across the entire company, and it makes it super easy for employees to book flights/hotels/rental cars through the company's corporate card. It also gives us the incentive to book at the lowest possible price in return for rewards which solve the issue of people booking high-ticketed trips.
- Provides a wide range of travel options within a wide budget.
- It is reliable - if a trip gets canceled, they are quick to contact their customer and help sort out additional booking details to get you to your final destination.
- Not ALL flights are listed.
- Sometimes they over-communicate.
January 10, 2020
TripActions for traveling employees. Expenses made easy.
TripActions is one of the better, if not maybe the best expense tool/platform I've ever used. I would say that I have moderate/deep experience with 4 expense tools total, and TripActions is by far the most intuitive. The User Interface is extremely simple and very easy to navigate. I began using TripActions at my current company even after it was brought on (basically meaning I missed the training/demos from TripActions), and I had 0 difficulties picking it up.
- The amount of integrations between different travel companies is great.
- The simplistic UI.
- Clarification around the Amazon bonus points.
- A better explanation of Marriott rewards.
October 30, 2019
TripActions Review
TripActions is being used within my organization as a streamlining tool for booking travel. Whether it's a flight or a hotel, TripActions is essentially the only way we currently book any trips. I would imagine it puts everyone on 'level playing field' in terms of pricing (versus some folks using discounted flight websites versus some going directly with their own preferred airline). Within TripActions, my company is able to choose preferred hotels but also allows the users to upload any of their rewards accounts to match your searches with the best option for you (hotel rewards points, airline miles, etc.).
- Searches multiple airlines and hotels at once.
- Connects rewards points/airline miles to your individual account.
- Easy to use interface.
- Colleagues and I have noticed that if we're based in different locations, hotel prices (for the same hotel, in the same city) are listed at different price-points.
- When booking a business trip for more than one person (myself and my spouse, for example, for a company-paid trip where the company includes our +1's), the itineraries are booked separately without notice.
TripActions is currently being used by my entire organization for any trip related activities for the business. It simplifies the booking process by rewarding people for choosing specific rooms for a possible lesser price (thus saving the company some money and rewarding the person doing the traveling). It has worked wonders on reducing travel expenses for every member in the org (especially sales).
- Links your various reward cards for travel.
- Easy navigation of flights, rental cars and hotel rooms.
- Claiming rewards are easy.
- There should be no reason why a person with a specific rewards card to a hotel can ever not receive points towards rewards if booking through a 3rd party.
- Should offer rewards for booked flights and car rentals, not just hotel stays.
- Should offer rewards for personal trips too, not just business.
TripActions is being used to help employees (across the org) book trips in a one stop shop way and then TripActions also works with our expense system in order to help draft an expense report. It helps to keep everything for the business travel all in once place.
- It sorts the searches by reward points.
- It stores your reward cards so the consumer doesn't have to re-enter each time.
- It is comparable to other prices online and it lets you know if your company has special deals.
- Consistent pricing across the org. I tried to book a trip right after a co-worker did at a hotel. She received rewards and I didn't.
Having a worldwide business operation, our organization has a good amount of employees traveling every day. TripActions is an splendid tool we have over all departments. It helps to maintain lower cost, but more importantly, to have a friendly and efficient platform to book al travels including airfare, hotels and car rentals with interactive support, alerts, historic log and much more.
- Cancelled travels. TripActions will support you either cancelling or rescheduling your whole trip.
- Airlines. TripActions shows all available options which can be filtered as one needs.
- All my club memberships in one place. The list of options will show the miles/points availability.
- Traveling overseas? The system will advise you about any special requirement for the country you are going to.
- Support 24/7!!!
- Sometimes, not all flights available are shown.
- TripActions could publish any available offer from airlines or hotels, especially for personal/leisure use.
- A quarterly report of use would be nice to have.
It is used across our entire organization for booking travel. It helps with scheduling travel and the associated problems. It functions as a travel agent.
- Their support is incredible. They are constantly helping me change flights and rental cars as my trips are changing.
- Their site is extremely easy to use and it's very easy to see the best options for your trip.
- I love how I can expense my trip right from the app and that it integrates with Concur.
- I honestly don't know.
- If I was to build a travel planning app, I would build it this exact way.
May 01, 2019
Definitely recommend!
We use Trip Actions to plan business trips in one central location. We book flights and hotel stays. We use it across the whole organization to collaborate on trip planning instead of using email or some other method.
- Multiple people can work on the trip together.
- TripActions has a very user-friendly design and interface.
- I'd love to have a chat feature within the tool where we can tag other users.