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Troops is a versatile tool that has proven to be highly effective in several key use cases. Users have found it particularly valuable as a …
Overview
What is Troops?
Troops is a sales pipeline tool that uses artificial intelligence to enable users to configure Salesforce reports, set up notifications and alerts, and search for and edit Salesforce records from within Slack. Examples of companies using Troops include Square, Flexport,…
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What is Troops?
Troops is a sales pipeline tool that uses artificial intelligence to enable users to configure Salesforce reports, set up notifications and alerts, and search for and edit Salesforce records from within Slack. Examples of companies using Troops include Square, Flexport, Looker, InVision, and…
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- Tech Details
What is Troops?
Troops is a sales pipeline tool that uses artificial intelligence to enable users to configure Salesforce reports, set up notifications and alerts, and search for and edit Salesforce records from within Slack. Examples of companies using Troops include Square, Flexport, Looker, InVision, and HubSpot.
Troops Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(17)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Recommendations
Troops is a versatile tool that has proven to be highly effective in several key use cases. Users have found it particularly valuable as a speed-to-lead tool, enabling them to reach out to prospects more quickly than ever before. By integrating with Salesforce, Troops allows for quick lookups and searches, enhancing efficiency and streamlining communication. This has been praised by managers and business development representatives who rely on Troops to keep track of accounts and forecast generated business. The software's visibility and reminder platform capabilities have also been highly appreciated, providing comfort and peace of mind to users. Additionally, the real-time integration with Slack provides instant notifications and updates on Salesforce opportunities, ensuring teams stay connected and informed. Finally, Troops facilitates coordination in real-time by populating project wins in specific Slack channels, enabling seamless collaboration. With its ability to automate alerts, reports, reminders, and information lookup across various areas of the organization, Troops has become an indispensable tool for many businesses.
Simple Set Up: Many users have found Troops to have a simple and straightforward set up process, making it easy for them to quickly get started with the platform. This has been appreciated by reviewers who value the ease of getting onboarded.
Excellent Support: Multiple reviewers have praised Troops for its excellent customer support, emphasizing that they have received helpful assistance whenever needed. The availability of reliable support has contributed to a positive user experience.
Real-Time Notifications: Several users highly appreciate Troops' notifications feature, which allows them to receive real-time updates on various aspects of their sales activities. These timely notifications enable users to stay informed and take immediate action when necessary.
Too Many Emails: Some users have expressed that there are an excessive number of emails from Troops, which can be overwhelming and lead to email fatigue.
Lack of Customization Options: Several reviewers have mentioned a desire for more customization options, specifically regarding the notifications they receive. They feel that being able to tailor the notifications to their specific needs would enhance their experience with Troops.
Difficulty Organizing Tabs: A common complaint among users is the difficulty in organizing multiple tabs when Troops opens a new tab or browser every time they click on a new lead. This can create confusion and hinder productivity for those who work with numerous leads simultaneously.
Users recommend Troops for its ability to automate Salesforce tasks, reporting, and tracking. They suggest taking advantage of the Slack integration with Troops to improve collaboration and streamline communication. Troops is particularly useful for teams operating in dynamic business environments, allowing them to efficiently manage various aspects of their operations. Users specifically recommend Troops to Slack and Salesforce users who need to track large customer groups and their touchpoints. They highlight the ease of setting up and maintaining Troops, making it a valuable tool for proactive customer temperature determination. Sales reps find Troops incredibly helpful in simplifying their work, so it is advised to demonstrate how the tool can simplify tasks and enable reps to create custom alerts.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
October 18, 2021
Troops
When deals are closed
- Provides notifications of deals closed
- Allows me to link SalesForce
- Lets me know when a SalesForce opportunity is out of date
- Lag when deals close
- Can provide more details
October 12, 2021
Troops is Awesome
Troops provides us (near) real-time notifications when opportunities in Salesforce change status, and allows us to update them directly via Slack. The sales team receives Slack notifications to log calls and update opportunities, which is incredibly helpful in maintaining accurate activity data in Salesforce. <br><br>Projects we win populate in a specific Slack channel (courtesy of Troops), which allows the team to coordinate in real time. <br><br>
- Centralizes communication to one platform
- Real-time notifications
- Individual notifications can be overwhelming at times
March 13, 2020
Troops is a HUGE time saver
Troops is used by multiple departments at Chrome River. The entire organization uses Slack as well with Troops integrated. I can only speak on behalf of how the business development team uses the software. Whenever a team member gets an inbound lead, whether that is a whitepaper download or a demo request, Troops will notify the correct BDR before the lead is sent over by marketing. This results in quicker outreach to our prospects.
- Real time notifications.
- More customization.
February 24, 2020
Troops - get time back in your day
Troops is being used in many areas within my organization. It's great for pinging you on reminders, opportunities that have not been touched in several days, logging activity especially when in the field, looking up information and much more.
- Reminders.
- Looking up information.
- Sometimes it can be difficult looking up the correct accounts if the data is messy.
- Reminders are not customizable.
February 06, 2020
A Must have for any team using Slack and Salesforce
We use Troops all across the organization and LOVE it. When we first rolled it out we were specific in using it as a speed-to-lead tool, and it was a huge success. Slowly but surely, we added things like the "celebration channel" where the whole company can see recently closed deals, which is awesome.
Quick Salesforce lookups in a channel or when chatting with someone makes things move so much faster than copy/paste Salesforce links back and forth. Deal Rooms are a new feature we have been using for the strategic accounts, too.
Quick Salesforce lookups in a channel or when chatting with someone makes things move so much faster than copy/paste Salesforce links back and forth. Deal Rooms are a new feature we have been using for the strategic accounts, too.
- Simple set up.
- Excellent support.
February 06, 2020
Troops Review
A big benefit of using Troops is the efficiency we get when it comes to leads, deals, and quick links to get to the correct Salesforce record sooner. Troops is very quick with lead distribution, and we are able to receive a lead and contact the correct person in a matter of minutes. We see more connects and conversations happening because of the quickness and handiness of the Troops x Slack integration.
- Troops does a great job of bringing efficiency to the workplace. I am able to jump right to certain deals and learn details of the deals that are coming in straight from Slack. Getting all that info quickly and all in one place has been crucial for our team.
- Troops does an awesome job of notifying me when signals are shown in my accounts. It lets me focus my attention on the more important accounts, and helps me find what accounts are in the news.
- One thing I would like is more customization regarding the notifications I receive. Letting a user make edits to the certain notifications they get could be nice.
- Troops opens a new tab/browser every time I click on a new lead. It makes things difficult to organize with multiple tabs open.
Troops is suited for any sales team that utilizes Salesforce and wants a more collaborative sales team. Troops is perfect for any team looking to have more efficiency in their workday. Being able to quickly check deals, get account signals, and get updates on deals and their progress, is a game-changer.
February 06, 2020
Troops -- Sales Team Enhancement
We utilize troops across our sales departments, which consists of a few different teams. Troops help our managers and business development representatives keep track of their accounts, and helps forecast our generated business, and which deals we need to close out. It helps us gain visibility and comfort with an engine running in the background for us and serve a reminder platform.
- Notifications.
- Detail.
- Too many emails.
My managers are very persistent in keeping our deals up to date, so they can get accurate quarterly forecasting and we can achieve our goal. A lot of the time, accounts can get forgotten about when they don't move through the sales cycle, which is detrimental to planning. Troops integrate with our Slack channel and send me instant alerts when an account is past due.
December 09, 2018
Troops saves time & improves visibility for our team
Our Biz Dev and Sales orgs use Troops to help streamline Salesforce data and communication. Troops has given the team more visibility into activities and deals. It also helps us celebrate wins!
- Troops reduces the amount of time reps spend in SFDC
- Troops reminds users to log calls at the end of every day for better compliance
- Would love to see Troops do more with report dashboards
December 07, 2018
Great for Salesforce CRM to Slack alerts
We leverage Troops for integrating Salesforce with Slack in our Sales department for automated alerts, reports and search. It allows us to update key members outside of the sales team. It also allows our sales team to easily search Slack and provide context around discussions.
- Automation of alert in Slack
- Simple interface
- Constant innovation and new features
- Interface changes can throw periodic users off
- User adoption can take time