TrustRadius Insights
Troops is a versatile tool that has proven to be highly effective in several key use cases. Users have found it particularly valuable as a …
Overview
What is Troops?
Troops is a sales pipeline tool that uses artificial intelligence to enable users to configure Salesforce reports, set up notifications and alerts, and search for and edit Salesforce records from within Slack. Examples of companies using Troops include Square, Flexport,…
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What is Troops?
Troops is a sales pipeline tool that uses artificial intelligence to enable users to configure Salesforce reports, set up notifications and alerts, and search for and edit Salesforce records from within Slack. Examples of companies using Troops include Square, Flexport, Looker, InVision, and…
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Product Details
- About
- Tech Details
What is Troops?
Troops is a sales pipeline tool that uses artificial intelligence to enable users to configure Salesforce reports, set up notifications and alerts, and search for and edit Salesforce records from within Slack. Examples of companies using Troops include Square, Flexport, Looker, InVision, and HubSpot.
Troops Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(17)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Troops is a versatile tool that has proven to be highly effective in several key use cases. Users have found it particularly valuable as a speed-to-lead tool, enabling them to reach out to prospects more quickly than ever before. By integrating with Salesforce, Troops allows for quick lookups and searches, enhancing efficiency and streamlining communication. This has been praised by managers and business development representatives who rely on Troops to keep track of accounts and forecast generated business. The software's visibility and reminder platform capabilities have also been highly appreciated, providing comfort and peace of mind to users. Additionally, the real-time integration with Slack provides instant notifications and updates on Salesforce opportunities, ensuring teams stay connected and informed. Finally, Troops facilitates coordination in real-time by populating project wins in specific Slack channels, enabling seamless collaboration. With its ability to automate alerts, reports, reminders, and information lookup across various areas of the organization, Troops has become an indispensable tool for many businesses.
Simple Set Up: Many users have found Troops to have a simple and straightforward set up process, making it easy for them to quickly get started with the platform. This has been appreciated by reviewers who value the ease of getting onboarded.
Excellent Support: Multiple reviewers have praised Troops for its excellent customer support, emphasizing that they have received helpful assistance whenever needed. The availability of reliable support has contributed to a positive user experience.
Real-Time Notifications: Several users highly appreciate Troops' notifications feature, which allows them to receive real-time updates on various aspects of their sales activities. These timely notifications enable users to stay informed and take immediate action when necessary.
Too Many Emails: Some users have expressed that there are an excessive number of emails from Troops, which can be overwhelming and lead to email fatigue.
Lack of Customization Options: Several reviewers have mentioned a desire for more customization options, specifically regarding the notifications they receive. They feel that being able to tailor the notifications to their specific needs would enhance their experience with Troops.
Difficulty Organizing Tabs: A common complaint among users is the difficulty in organizing multiple tabs when Troops opens a new tab or browser every time they click on a new lead. This can create confusion and hinder productivity for those who work with numerous leads simultaneously.
Users recommend Troops for its ability to automate Salesforce tasks, reporting, and tracking. They suggest taking advantage of the Slack integration with Troops to improve collaboration and streamline communication. Troops is particularly useful for teams operating in dynamic business environments, allowing them to efficiently manage various aspects of their operations. Users specifically recommend Troops to Slack and Salesforce users who need to track large customer groups and their touchpoints. They highlight the ease of setting up and maintaining Troops, making it a valuable tool for proactive customer temperature determination. Sales reps find Troops incredibly helpful in simplifying their work, so it is advised to demonstrate how the tool can simplify tasks and enable reps to create custom alerts.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
October 18, 2021
Troops
October 12, 2021
Troops is Awesome
March 13, 2020
Troops is a HUGE time saver
February 24, 2020
Troops - get time back in your day
February 06, 2020
A Must have for any team using Slack and Salesforce
February 06, 2020
Troops Review
Troops is suited for any sales team that utilizes Salesforce and wants a more collaborative sales team. Troops is perfect for any team looking to have more efficiency in their workday. Being able to quickly check deals, get account signals, and get updates on deals and their progress, is a game-changer.
February 06, 2020
Troops -- Sales Team Enhancement
My managers are very persistent in keeping our deals up to date, so they can get accurate quarterly forecasting and we can achieve our goal. A lot of the time, accounts can get forgotten about when they don't move through the sales cycle, which is detrimental to planning. Troops integrate with our Slack channel and send me instant alerts when an account is past due.
December 09, 2018
Troops saves time & improves visibility for our team
December 07, 2018