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Time-saving solution: Users appreciate that Truework saves a lot of time for both management and employees in the HR department. Some …
Overview
What is Truework?
Zethos (Truework) headquartered in San Francisco provides automated employment or income verification and management of sensitive information through a web application, or through the Truework API that integrates directly into workflows, helping to speed the background check process. And mortgage…
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What is Truework?
Zethos (Truework) headquartered in San Francisco provides automated employment or income verification and management of sensitive information through a web application, or through the Truework API that integrates directly into workflows, helping to speed the background check process. And mortgage…
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Product Details
- About
- Integrations
- Tech Details
What is Truework?
Zethos (Truework) headquartered in San Francisco provides automated employment or income verification and management of sensitive information through a web application, or through the Truework API that integrates directly into workflows, helping to speed the background check process. And mortgage lenders can connect Truework with Encompass, ultimately providing employment verification coverage for any U.S. employee.
Truework Video
This is a quick 3-minute high-level overview of the features and the experience of the Truework platform.
Music: www.bensound.com
Truework Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Time-saving solution: Users appreciate that Truework saves a lot of time for both management and employees in the HR department. Some users have mentioned that it has saved them hours of work each week, allowing them to focus on more important HR issues. Others have specifically highlighted that Truework reduces the process of employment verification to just an hour a month, making it a valuable time-saving tool.
Easy and straightforward process: The process of using Truework is described as very easy and straightforward by multiple reviewers. They mention that the platform is well-organized and intuitive, making it simple for both HR professionals and employees to navigate. One user even mentions how pleasantly surprised they were by how easy and well-organized the platform was compared to their initial expectations.
Fast and seamless employment verifications: Users praise Truework for its fast and seamless process of completing employment verifications. They appreciate features like fillable forms, direct information requests, and automated email notifications which streamline the verification process. Reviewers highlight that Truework eliminates the need for printing, scanning or faxing documents, saving them time and effort in completing verifications online.
Difficulty in Finding Company Name: Some users have mentioned facing challenges when trying to locate the company name during their search on Truework. They have expressed that it can be difficult and time-consuming, often requiring them to provide links themselves.
Limited Integration with Zenefits: A number of users have reported experiencing difficulties when syncing new employees between Truework and Zenefits. They have expressed a desire for better integration between these two platforms, highlighting the need for smoother data transfer and synchronization.
Security Concerns: The security of Truework's network has been a concern raised by some users. They worry about the potential leakage or exposure of sensitive information, emphasizing the importance of robust security measures to protect confidential data.
Users recommend Truework for the following reasons:
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Streamlining verifications of employment: Many users recommend Truework for its ability to streamline and simplify the process of verifying employment. This feature is especially beneficial to HR departments and professionals who are responsible for handling voluminous verification requests.
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Time-saving tool: Users appreciate that Truework saves them time and energy by automating the verification process. With Truework, organizations can optimize their productivity and efficiency, enabling them to focus on other important tasks.
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Fast and easy employment verifications: Truework is recommended for companies in need of fast and easy employment verifications. Users find the platform efficient in providing accurate employment information promptly, which is particularly useful in a fast-paced business world with low mortgage rates.
It's important to note that while many users find Truework valuable, some advise against using it. It's crucial for prospective customers to understand the platform's business model and consider establishing a solid foundation with the customer care team to ensure a positive experience.
Additionally, one user mentioned receiving a good deal from Truework as a new customer and highlights their willingness to negotiate and deliver good service.
Attribute Ratings
Reviews
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January 10, 2022
Truework: Truly Inspirational Income and Verification software
Score 8 out of 10
Vetted Review
Verified User
Truework is used in the following ways in our organisation: 1. We have opened a new office in the US last year. 2. It helps with employee verification. 3. It helps with the Income verification of the applicant. 4. It helps as a verification partner for millions of workers. 5. Easy to use API with internal Human resource tools.
- It helps with Background verification in the US market.
- It helps with Income verification in this market.
- It helps in building customer relationship.
- It helps in reducing candidate duplicity.
- Customer Support management could be improved.
- Video advisory or consultation could be added as a feature.
- Verification from original data source.
- API integration provides easy tech support.
- Connected work-streams of various softwares like instant and smart outreach.
- It has a positive impact on business by quick hiring.
- It has a positive impact on quick verification process.
- Integrated with HR portals like Gusto and Zenefits.
As an organisation, we have evaluated many HRMS software before shortlisting this one. It has an original data source for millions of workers and helps in easy verification. It is the second-largest network for income and employment verification. Moreover, it has simple and easy-to-understand scenarios which are illustrated by easy-to-understand examples.
October 12, 2021
Truework is saving time and sanity!
We partnered with Truework to handle our internal employment verifications. Our internal HR department was handling a large number of these manually and spending a lot of time doing so. These could be past employment verifications, mortgage/loan income breakdowns, current employment verifications, etc. Truework has allowed our team to save approximately 8-10 hours a week we would have spent manually completing verifications and use that time for process improvements, better/faster service to our associates through the People Operations inbox, etc. Our associates are also having a better experience with much faster turnaround times, and the ability to self-generate verification letters, as well as the built in authorization step that gives our associates the autonomy to deny Truework giving out their information if they don't recognize the requestor.
- Turnaround time
- The extra associate authorization step
- The ability to edit and create new letter templates specific to our business needs
- Our reps can be hard to contact. The general support email is great, but we have had a hard time contacting specific people when it's not a Support related matter.
- The look of the self-generated letters could be better - we'd love the ability to upload our Company letterhead and have that be used for consistency and branding.
- turnaround time
- accuracy
- time saved on our end
- We are saving approx. 8-10 hours a week that we can focus on other business needs and priorities.
- In the approx. 21 months we've been using Truework our associates have self-generated almost 500 letters.
- In the same amount of time, Truework has completed almost 1,700 verifications saving us approx. 732 hours.
November 27, 2019
Truework Saves Time and Money
Truework services will be used by our entire organization. We had a dedicated resource to manage the employment verification process. By outsourcing the verification process, we would be using our resources more strategically. It is a fairly simple process where employees complete a request via the Truework website and they receive the letter within two business days.
- The staff is very knowledgeable and competent. We shared our data and they were able to convert the information as per they requirements.
- We spent very little time in integrating with them.
- We were able to integrate using the available resources and did not need to create complex reports.
- Truework was not able to set up a file feed with our HRIS system. The project was very expensive when we worked with our system vendor.
- We are sharing files via SFTP but, all files are not view able after uploading.
- We have outsourced our administrative work but the system is not fully automated. We do need to transfer files via SFTP a couple of times every week.
- There are huge savings in terms of cost by outsourcing the verification process.
- There is also saving in terms of time and allocating resources for strategic projects.
- The employees are happy as there is a customized channel to request for verification. Earlier this process was being managed via emails.
We worked with only a few vendors. Truework gave a pretty good deal and we were happy with their sales representative, so it was a clear choice. Some of the things we liked about Truework was that some of its clients had the same HRIS system as ours. The data that they requested in the format was easily admissible. The main factor by far was the price and cost savings.