Name: TruRating
Author: TruRating

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

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TruRating is a consumer ratings platform provided by TruRating. According to the vendor, it aims to provide timely, accurate, and trustworthy customer experience data to leading brands and retailers. The product caters to businesses of all sizes, including global brands and retailers, and is widely used across various industries such as retail, restaurants and food services, hospitality and hotels, e-commerce and online retail, and consumer goods.

## Key Features

**Connected Commerce Customer Experience**: According to the vendor, TruRating provides ROI-driven insights for businesses in the connected commerce space. It aims to eliminate siloed channels and disconnected teams, enabling a unified voice of the customer experience.

**Consumer Engagement + Brand Management**: TruRating aims to help businesses engage with their customers and effectively manage their brand reputation. According to the vendor, it allows businesses to receive feedback from a larger pool of customers, providing a high response rate and a layer of social proof through consumer pages.

**Digital Customer Experience**: TruRating offers ROI-driven insights for businesses in the digital space. According to the vendor, it helps businesses understand customer behavior on digital platforms and improve their digital customer experience.

**In-Store Customer Experience**: According to the vendor, TruRating provides data that store teams can trust to make better decisions. It aims to help businesses understand customer behavior in physical stores and improve the in-store customer experience.

**TruRating for Business**: TruRating aims to provide businesses with timely, accurate, and trustworthy customer experience data. According to the vendor, it helps businesses test and validate their intuitions, align every department, and make data-driven decisions.

**TruRating for You**: TruRating offers a simple and user-friendly platform for consumers to provide feedback. According to the vendor, it allows consumers to have their say, contribute to trusted consumer review sites, and make a difference.

**TruRating Vision**: According to the vendor, TruRating aims to bridge the gap between online and offline retail businesses, providing valuable insights to brick-and-mortar stores. It aims to help businesses succeed in the evolving retail landscape through innovative solutions.

**Partnerships Made Easy**: TruRating offers seamless integrations with partners, simplifying the process of partnering with TruRating through one-off updates and integration with the world's largest payment providers.

**TruRating Careers**: TruRating offers a friendly and inclusive work environment, providing opportunities for personal and professional growth, exciting perks and benefits, and welcoming individuals from diverse backgrounds.


Free

Startup

Premium

Retently

Basic

Corporate

Dedicated

eSurveysPro.com

TruRating

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is TruRating?