Trustpilot

Trustpilot

About TrustRadius Scoring
Score 6.3 out of 100
Trustpilot

Overview

Recent Reviews

Trustpilot has its good days

6 out of 10
August 08, 2020
It is used to measure our customer success and marketing. We are able to understand our customer experience. Since we are in the lead …
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Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Trustpilot?

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Trustpilot?

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Trustpilot Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of Trustpilot are from Small Businesses (1-50 employees) and the Financial Services industry.
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Comparisons

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Reviews and Ratings

 (34)

Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Hannah Walker | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
In my experience with all the various terrible review sites online, Trustpilot takes the cake for being the most nefarious and unpleasant to work with. I feel that they actively enable scammers with a "pay-to-play" model that motivates scam businesses like TemplateMonster or CryptoEmporium, while trying to undermine and hold hostage the reputation of actually legitimate businesses, which is absolutely disgusting conduct.
Melissa Best | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We also evaluated Bazaarvoice when considering adding customer reviews. Completing a tax return takes time and energy from our customers. We did not want them to fill out a lengthy questionnaire-type review. We wanted to make the review process as simple as possible. Bazaarvoice seemed to be well-suited for retail brands but not for finance. I had used Bazaarvoice at a previous employer and implementing the review stars in our Google ads was a lengthier process back then. It may have changed now. The review stars automatically appeared in our Google ads after we reached 100 reviews. Implementing Trustpilot into our tech stack was a much easier process as well.
Thomas Pittman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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