Trustpilot

Trustpilot

About TrustRadius Scoring
Score 6.3 out of 100
Trustpilot

Overview

Recent Reviews

Trustpilot has its good days

6 out of 10
August 08, 2020
It is used to measure our customer success and marketing. We are able to understand our customer experience. Since we are in the lead …
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Video Reviews

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Pricing

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What is Trustpilot?

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

No scorecards have been submitted for this product yet..
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Product Details

What is Trustpilot?

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Trustpilot Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of Trustpilot are from Small Businesses (1-50 employees) and the Financial Services industry.
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Comparisons

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Reviews and Ratings

 (34)

Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Hannah Walker | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
In my experience, even some of the largest companies (>$10M ARR) I've worked with avoid Trustpilot like the plague. I believe that Trustpilot deliberately allows huge amounts of spam reviews (ie. see 5,000+ fake 5-star reviews for Template Monster), then their sales team cold calls founders every month to try to get them to pay for an account, claiming it will help "clean up" the reviews. From my experience, Trustpilot also makes it virtually impossible for users to remove reviews, so negative experiences are immortalized even after you fix them (Trustpilot requires users to jump through hoops like driver's license verification just to remove a review). In my opinion, one should avoid Trustpilot at all costs: don't allow them to hold your good name for ransom — they basically have the same business model as the mafia and no morals.
Isaiah McPeak | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
We selected TrustPilot to prove to our customers that our positive reviews are real, in a competitive space. It seemed they had some tools to verify real reviews and help us differentiate, building trust with potential buyers.
Melissa Best | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Trustpilot in Marketing, Customer Service, Product, and UX departments. We incorporate our customer reviews throughout all of our marketing channels. We also use the reviews to improve our customers' experience as Customer Service, Product and UX take our customers' feedback and use it to improve each department. The sentiment tool in the dashboard allows us to pinpoint main areas of concern and address them quickly. The actual reviews are useful in all of our ads such as display, TV, email, social media, etc.
Score 6 out of 10
Vetted Review
Verified User
Review Source
It is used to measure our customer success and marketing. We are able to understand our customer experience. Since we are in the lead generation space; we can learn which of our partners are delivering. Additionally, it increases our visibility on search engines. TP offers great graphics for marketing assets.
Thomas Pittman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We were primarily using Trustpilot as a method to build brand trust and to bolster our website reviews as they have really nifty plugins that integrate with your website as well as other digital mediums that allow you to show dynamically recent reviews being made. It was meant to be used in addition to Google reviews as another way to show review ratings.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The marketing team uses Trustpilot to collect feedback from our customers about the company and our products. The reviews are integrated with our search listing ads to provide an endorsement and validation of the company. It is also used by customer service to identify opportunities for improvement.
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