Trustpilot

Trustpilot

About TrustRadius Scoring
Score 6.3 out of 100
Trustpilot

Overview

Recent Reviews

Trustpilot has its good days

6 out of 10
August 08, 2020
It is used to measure our customer success and marketing. We are able to understand our customer experience. Since we are in the lead …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Trustpilot, and make your voice heard!

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Trustpilot?

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

4 people want pricing too

Alternatives Pricing

What is Grade.us?

Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel…

What is NiceJob?

NiceJob is offers a platform that helps local businesses collect reviews from their customers and gain a greater presence on social media. According to the vendor, the product makes it easy to create a portfolio of great projects, and use photos to get more reviews on all major review…

Return to navigation

Features Scorecard

No scorecards have been submitted for this product yet..
Return to navigation

Product Details

What is Trustpilot?

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Trustpilot Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of Trustpilot are from Small Businesses (1-50 employees) and the Financial Services industry.
Return to navigation

Comparisons

View all alternatives

Compare with

Return to navigation

Reviews and Ratings

 (34)

Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Hannah Walker | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • In my experience, it allows spam reviews
  • I feel that it is a waste your time & money
  • From first-hand experience, it will frustrate happy users
  • [In my opinion] removing spam reviews
  • [I believe that it has] Yelp-style "hostage" pricing model
  • [I feel that it is] horribly unresponsive Content Integrity and Support team
Melissa Best | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
  • They recently added a review verification process that requires the customer to go to their email account and click on the verification link for the review to be published. They rolled it out quickly. To their credit they did take the time to get our thoughts on the change. They are trying to make sure the reviews are verified and establish their brand as the trusted review source. However, the drop off in customers completing that last step will likely affect the number of reviews we are collecting.
  • We've experienced some difficulties with the review widgets being cumbersome on mobile. You can sometimes get stuck scrolling in the widget on mobile and can't get out of it.
  • I would love for the review widget that lives on the website to have a filter so customers can filter by product, by star rating, etc.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Search engine results.
  • Generate graphics of reviews.
  • Flagging reviews capability.
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
Thomas Pittman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Their website UI allows for fluid visualizations and analysis of the review data.
  • Their website widget integrates well with the website allowing us to display reviews dynamically.
  • They have pretty advanced integrations with Google SERPs where you can actually have your TP review show up instead of your Google review, which can have benefits.
  • Cost! In relation to Google, which is obviously free, it gets hard to justify the cost.
  • More advanced customization or at least making it easier to customize the website integration widget.
  • More specific features for my industry—cosmetic surgery–such as more integrations with health-based review portals. Maybe as a "health package" upgrade/addon.
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Trusted reviews from real people for potential clients to see.
  • Helps me build authority.
  • Pricing could really be cheaper for smaller companies that do not get so many reviews.
  • Their emailing function could be better, for example, if a client unsubscribed from the mailing list but wanted me to send the review link again, Trustpilot wouldn't be able to do so.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The tool helps to collect reviews and feedback from customers.
  • The reviews are recognized by Google and Bing as valid company reviews and are eligible for placement in search results.
  • We can quickly gather data from our buyers to look for patterns we where we are excelling or falling short.
  • It would be good to have more control over invalid reviews.
  • It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation.
  • Ideally, the data could be integrated into our website easier.
Return to navigation