TrustRadius for Buyers

It attracts my initial attention, but I do my best to look at the composite elements and not just the final score. If a score is on the higher end, I want to know what is bringing it down. If the score is slightly lower, but is higher on the elements that are important to my company and our needs, I'm more likely to go with that than the product that is overall rated higher.

I don't always purchase the product with the highest score. In fact, I don't take into account reviews that are too positive. A good product rating is the one that is consistent with the written review. [And a] good written review is the one that puts forward the pros and the cons of a product/software in a given usage (ideally the same as mine).

We often refer to ranks, scores for hardware/software decisions. But most of decisions are taken based on expert advice.

In my experience, product ratings can have significant influence on the final product chosen. Typically, one of the software tools from the top of the rankings is chosen, although interestingly, often not the top tool. More often than not, the product rankings are used as a sifting tool to limit the number of software programs that I or the team review, kind of like the way job postings limit the number of resumes that have to be reviewed by requiring a masters degree.

We don't always go with the highest-rated product. We went with the feature set and diversity of the product and how it could help meet our goals. A good rating is a rating that answers our questions in terms of a product being good or not good enough for our project.

I think a 7/8 puts software into the "Good" range, and from there the real work begins, because those missing 2-3 points are usually for lacking features or bad customer support - which leaves me asking, what features aren't there that I might need? I certainly always look more closely at the option with the highest rating, but I also know that many use cases are different, so what's the 10/10 for somebody else, might not be my client's 10/10.

Product ratings and scores do play a part in the purchase decision because we want to see what are the top products others are using in the industry. A "good" product rating and score is one that has a very in-depth review of the product. The user has used the software for at least a year. By having this experience, one is able to give a very solid review.

The scores aren't the whole picture. If we see a low score we typically try to address why it was scored low by looking into the review. From there, if we are concerned it's something we make sure to bring up during our call with the company when/if it happens. We never saw repeated issues with the software we evaluated that caused giant concerns or ran into issues where we completely ruled someone out based on a bad review.

Product scores certainly have a heavy influence at the beginning of our culling process. We tend to start by looking at a pool of apps in a given space, then immediately eliminate apps that fall below a certain threshold, usually being less than 8/10. From there we begin comparing the remaining apps/services on sites like TrustRadius to get a feel of what will fit us best.

The product rating scores does help us in making decisions but at the end of the day the user reviews add more value to me than the user reviews.

Product ratings are important and they definitely influence the decision. We don't always purchase software with the highest score. We look into each review and try to determine if the reviewer is using the review as a complaint soap box or if the review is valid and real. Sometimes the reason one user ranks a piece of software low may not be important to us so we evaluate each review individually.

I generally use product ratings and scores as a means of deciding which reviews to click on and read. I often like to see why a reviewer gave a product a full 5 stars, or maybe only 2 stars. I like to find out what it is about a product that caused a reviewer to give such an overall rating. I don't always choose the product with the highest rating. It's worth digging deeper.

A good score would be above 8 and to 10. I don't think there is a software out there that is a perfect 10 because there is always something you are not happy with. I think an honest opinion on both the good and bad can be well said.

I love the product scores! It's such an easy way to get the gist of what someone feels about the product or service. Good would be 6 or higher. I aim for 8 or greater.

It has really aided us in making the appropriate selection whether purchasing or subscribing to any new service or programme. It has been a boon to our team as everybody visits the website and reads their multi-dimensional reviews, which aids us in ticking off the characteristics that we desire and after we have picked. Then we may contact a salesperson of that firm or product directly from that webpage, which is incredibly easy.

No, we dont always go with the highest rating product as they can be forged also by the company. So it's always better to skim through couple of reviews and keep the review factor as the main consideration point to buy a product. Rating can be the primary filter where above 7 is a good choice.

No. I read through detailed descriptions. Pros and cons and weigh those as per my organizational requirements

They impact my decision as one point of many in the decision. I don't always buy the highest rated product because I still have a budget to work with.

I weigh these pretty heavily, but it is not the final decision. I like to see what other people think and usually see if the reviews are overall positive or negative. I would say a good product rating or score is 80%+ depending on the methodology and total weighing. I usually do not consider products with an average below 50%.

I don't consider products with a standout low score but do not always buy the best rated. I use ratings to narrow my search and then zero in by reading reviews one by one and eventually booking calls with 2-3 of the frontrunners to see more. I try to find reviewers who were solving similar problems and whose teams are around the same size.

<div>Product ratings impact my decision-making based on how reliable the reviews are. Should I find some biased reviews, I will ignore them completely.</div><div><br></div><div>More than reviews telling me how great a product is, I would like to see demos, tangible evidence, problems solved with a given solution, and ultimately try the tool either with a free limited version or with full access for a limited amount of time.</div><div><br></div><div>These elements combined with reviews, ratings, and scores will help me make a good decision.</div>

The product rating is most important for any user (whether that be ecommerce users or for other tools). The more reviews of a product and the highest rating of a product always [give] a good reputation about the brand. In 2021 users are only choosing the product that has more reviews and more ratings. Normally, you [should] choose a product with more than 3.5 stars of rating.

While I do not always buy the highest rated product, I only buy products that have a high rating. Also, there needs to be a good number of ratings for me to believe them and put my money behind it. I'd buy a 4-star product with 2000 reviews over a 5-star product that only have 100 reviews.

Product "star" ratings initially draw me to a specific review. But it is generally the user's experience in text that sways my clients, and me. I will say that an overwhelming star rating one way or the other can be influential, especially when there are hundreds of reviews.

They impact our decision greatly but it is not the sole tool we rely on. Companies with high reviews and great feedback will bubble to the top of my list of preferred vendors, but if a company has 3-4 stars (out of 5) or a 7-8 (out of 10) and the ‘poor’ feedback is due to a lack of features I’m not concerned with, they would still be considered.