TrustRadius for Buyers

TrustRadius for Buyers

Customer Verified
Top Rated
Score 9.1 out of 10
Top Rated
TrustRadius for Buyers

Overview

What is TrustRadius for Buyers?

TrustRadius delivers the most credible B2B technology decisioning platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content.
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Recent Reviews

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How TrustRadius for Buyers Differs From Its Competitors

Use Case / Buying Project

As described, I was working on buying a total package of software which includes all the editing and other formatting products, other than these it should also include any of the mailing software so that all the documents can be integrated with it and can be sent at the same time.
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Decision Factors

There are various parameters like the feature ratings, how well the software and its features are with the current technology and stack, The list of integrations that it can do with the other softwares in the market. The videos and demos of the softwares. Other than that a real piece of review is …
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Use Case / Buying Project

Microsoft Team's; we were in these meetings as a team of 20 on the decision to buy the product. For longer trainings, we do it online and have a broad audience; we need software that the general audience won't destroy. That's why we settled on Mircosoft Teams. It was a decision that took place in …
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Value of Analyst Reports

Very practical and helpful, we used them to evaluate the decision to settle for the software used in the company; we usually research a variety of software development of the exact nature before deciding on one to ensure all are involved and the best decisions are reached.TrustRadius has been very …
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Decision Factors

The experience other users have had is also something to look into. It's good for a company that desires to settle on software that serves for a long time on costs. Prices of the software, including acquisition and maintenance, are also a factor in deciding on software.
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Use Case / Buying Project

We resold Palo Alto security appliances for a service provider in Mexico. They deployed a new IMS core and needed strong protection for this new infrastructure. Around 12 people were involved in the project and it took around a month to do the research, verify features, and do a business plan.
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Value of Analyst Reports

I like that they are based on specific controlled testing environments and similar conditions. These show information that easily compares how similar products differ and how they stack with each other, but again, these are based on a testing scenario and not in the real world/production scenarios.
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Decision Factors

Understanding the need or driver is really important to determine whether a solution is the one best fitted among a growing set of options available today. Sometimes the solution with the best score may not be the one that solves that need, so more specific research that looks for experiences and …
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Decision Factors

We look at pricing, scalability of pricing in the short and long term, the various means and methods for receiving support and support for teams, transparency.
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Use Case / Buying Project

We worked on the POC for Komprise as we were looking for a Data Analytics and Data Migration product as we have been planning on migrating the data from on-premises to the AWS cloud platform. After doing extensive testing and validating our use cases, we found Komprise to be very useful since it …
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Value of Analyst Reports

To be honest, I didn't find them very useful because most of the data that has been mentioned is based on users' reviews based on their personal experience which is good to get a positive feeling about the product but, it was missing some key details like feature list, scope, pricing, support, etc.
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Decision Factors

We do perform thorough research before selecting a product and having a good number of user reviews is always a plus point. Apart from that, we check for the product pricing and how easy it is for the product to integrate with existing infrastructure along with the value it will bring.
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Use Case / Buying Project

The most recent product is Microsoft Power BI which was needed in order to visually interpret our data and look for trends. We use the interface to keep up with clinic monthly production and collections, using charts to see the effectiveness of recent marketing efforts, and in order to be able to …
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Decision Factors

Aside from the overall score, we mostly look at the pricing of the service or product and make sure that it will be beneficial to our business goals. Also, looking at who else uses this product helps in determining if the product aligns with our needs. The videos included on the page are also …
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Use Case / Buying Project

Myself and the human resource program manager were involved in the process for purchasing JazzHR. Just two total people. We needed this product because managing hiring between so many platforms is unmanageable. We researched and implemented all within around 2 weeks time frame. This is very …
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Decision Factors

Feature set is a large portion of decision making for use. We always want to make sure to utilize technology and automation to its fullest. So anything you can do via software is considerable better for daily operations. Reviews, negative comments and concerns. Forums and FAQS are helpful tools. I …
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Use Case / Buying Project

The most recent buying project I last worked on was our Conversation Intelligence Solution. We rely on this solution for our sales organization's enablement and coaching. Being a Business-to-Business Software-as-a-service technology, it is much easier to rely on artificial intelligence and …
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Value of Analyst Reports

Using analyst reports and rankings like Gartner Magic Quadrant or Forrester Wave reports plays a role in product research and evaluation as long as the use case is the same as the evaluation criteria I guess.
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Decision Factors

Along with a product’s overall score, there are other aspects that one should look for when determining whether a product will be a good fit for the organization or not. This includes but is not limited to product demos, product trials (if possible), available integrations, data and user …
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Use Case / Buying Project

We purchased Microsoft Office 365 for overall solution of office work. As an organization we were looking for options which will reduce our dependency on other spreadsheets and docs for office work. 10 people were involved in this project. We did research for 1 month's time and came up with this …
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Value of Analyst Reports

They are exhaustive and detailed reports and gives good insights about evaluating different players in the market and their standing. It ranks according to the data provided for each vendor and segment them on the basis of challengers, visionaries, niche players etc. I feel what actually is a …
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Decision Factors

Product review of any software or product is the most important element of any purchase decision. Product reviews gives exact feedback about a particular software usability, its popularity and functions. Feature ratings and product videos help in understanding the dynamics of the product and …
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Use Case / Buying Project

ITSM ServiceDesk system for the IT team in Singapore, Malaysia and Norway office. We need it to track the number of issues and requested raised by the users. There are 4-5 IT employees involved in this product evaluation and took us around 6 months to perform the research and purchasing this …
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Use Case / Buying Project

As of now, We are procuring Backup Solutions. We need these solutions to protect our data from ransomware and we need to create at least three different copies for each of our data sets. In the pharma sector, there are different compliances that we need to maintain to comply USFDA Audit. Also, It …
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Value of Analyst Reports

In most cases, we would not prefer to use any analysis report as far as a concern to the management. If so, we would submit the analysis report from Gartner Magic Quadrant which are having a vast report and detailed analysis. The Gartner Magic Quadrant uses only where the management decides to …
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Decision Factors

We are performing really long exercises to choose the right product to fit our organization and per our needs. We would have done demos for the products and performed PoC to understand the product in real-time scenarios. Product reviews are most important for us. Product features and types of …
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Use Case / Buying Project

The product was required so that the company could have a single place to plan and prioritize tasks, as well as then be able to discuss the specific tasks in the same place in context, rather than through a separate communication tool. Three people were involved directly, with around 5 more …
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Use Case / Buying Project

The most recent project I worked on was for calendar integrations to provide the product users with an easy mechanism to reach out to the support staff by booking a meeting directly into the calendar. The objective was to provide real-time visibility into the calendars to book a quick 30-minute …
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Value of Analyst Reports

I haven't used them in the past. I find reading through reviews on TrustRadius a much more easier and efficient way to review the products that I am considering buying.
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Decision Factors

Though the overall score is a good indicator, for me it's important to read into the low-rated reviews for any particular product. Apart from that, I find the features scorecard particularly useful. The external video links, which usually are on YouTube are also a great way to get more information …
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Use Case / Buying Project

We were implementing Salesforce Cloud. We realized pretty quickly that the native document generation was not powerful enough to create the professional-looking quote and sales agreement documentation that we required for our customers. We had about 5 people in total looking at the requirements. …
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Value of Analyst Reports

I do like the Gartner Magic Quadrants. they are a simple visual indication of the maturity of the software I am reviewing. I don't really have any others that I use to compare them with but Gartner is one of the market leaders in this kind of research and can be trusted. There's nothing I don't …
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Decision Factors

For me integration is key. If I can make the new software fit in easily with existing software that makes everyone's life that much easier. I have some network contacts I will hit up for recommendations to compare with online reviews. Free trials are also important, even if it's just in a sandbox …
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Use Case / Buying Project

Our company has been using FullStory for several years and many business units make use of the tool. The main users are our product design team, product engineering team, and support team. While we did find limitations with the product, we were generally satisfied with it. When the vendor started …
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Value of Analyst Reports

We have looked at Gartner Magic Quadrant and Forrester Wave Reports in our initial buying process; it helps us determine which vendors we want to evaluate based on where they fit within the analyst charts. Beyond that, we rely heavily on reviews and insights from studies on sites like TrustRadius …
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Decision Factors

We have an elaborate review and scoring process when it comes to making a final decision and that includes; - Uptime and reliability - Support speed of response and availability - Integrations and API Controls - Analyst Product Reviews - Customer Stories - Product Demo - Pricing - Cloud vs On-Prem …
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Use Case / Buying Project

This is for testing and evaluation of open-source logging solutions before the renewal of an existing contract and tool. The recommendation also came from subject matter experts to test out their recommendations and how they would fit into the needs of the project and familiar with operating and …
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Value of Analyst Reports

Pros - They are independent, usually not driven by the sponsors, applicable to the work environment, and provide alternatives to consider too.
Cons - Sometimes you wonder if the article is sponsored but it is possible to cross-check and validate the comments or recommendations. Lots of comparisons …
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Decision Factors

User reviews and sharing of the environment where the product is applied. good support reviews help with operations decisions and comparing costs to maintain the solution. Video presentations help when the solution is not readily available and helps to convince management. Also, options to …
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Use Case / Buying Project

UUKI is the most recent project I worked on. This is the online community creation platform. A team of people is involved in this project. It took me 1 hour to research to purchase this product which I did via TrustRadius. TrustRadius helped me learn about this product.
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Value of Analyst Reports

I have tried and tested many different software review platforms and hands down TrustRadius is the best. I've been using TrustRadius for over a year and I have been consistently impressed by the depth of the reviews and the transparency. The TrustRadius team does a great job of curating the best …
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Use Case / Buying Project

I recently advised a few of our clients to purchase Loom for their business as it would help them streamline their remote communications to their clients in their sales and customer service process. It didn't take a long time to research Loom as I had heard through colleagues it was the …
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Decision Factors

Demo of the product. API access for integrations. If they have a Zapier connector. Influencers/other businesses using it. Who they're targeting their marketing towards and if I fit into that.
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Use Case / Buying Project

It was needed to support the design and manufacturing process of the business to ensure continued growth. There were only two people involved in the process myself seeking the advantage of the different software and the MD looking at the cost implications for the long term, and what hardware would …
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Decision Factors

One of the key things we look at is can we export reports or spreadsheets that can be integrated into other software like Erp/MRP software. Depending on the software it can be critical to understand how easy it is to use the user interface on the software as some the users don't have the time or …
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Use Case / Buying Project

We were looking for a test management tool. We trialed Zephyr by SmartBear, we tried a bunch of other free trials as well. We needed this because we have expanded our QA team by double and the management of our test cases were getting out of hand. 4 people were involved in this process. We took …
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Decision Factors

Product reviews, ratings, demos, list of integrations, pricing, ease of finding the information we are looking for. If we have to pull teeth or jump through hoops to find information that typically leads us to not using that product.
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Use Case / Buying Project

I was the sole decision-maker, but I do work with a team that, at certain points, needs to interact with various views within Asana. Asana is important to my business because it allows me to create flexible workspaces that adapt to the view needed to manage the project. I love that I can easily …
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Use Case / Buying Project

As mentioned earlier, we've bought an antivirus/web protection software. We needed it for our office and home computers to protect ourselves on the internet. This was a two-part project actually. We used a competing product's free tier and wanted to upgrade to the premium version, but wanted to …
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Value of Analyst Reports

I have very limited experience with the analyst reports, but they should give great insight and a glance into what software should you consider and include in your shortlist for further research.
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Decision Factors

It is very important to us that the pricing of a product is an accurate reflection of its feature set. A great product that is not affordable will be out of the question for use, but a cheap one that does not have the minimal features we require has no use either. We're looking for a balance …
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Use Case / Buying Project

We needed a solution to help our sales team better track emails and lead outreach without having to manually enter data. Groove allowed us to manage this process seamlessly in the background as a simple plugin and we were able to find out about features and pros and cons of the software by …
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Decision Factors

We definitely utilize product reviews and user ratings, but rarely watch videos or other services beyond user reviews, which offer the most valuable "boots on the ground" perspective.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

TrustRadius For Buyers Review: Allows Professionals To Assess Prospective Software In New Light
03:06
rustRadius For Buyers Review: TAllows Professionals To Interpret Use Of Product Before Purchase
03:14
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Pricing

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Free

$0

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Details

What is TrustRadius for Buyers?

With more than 455,000 reviews and ratings provided by 100% verified users, TrustRadius is the trusted source for business technology buyers looking for product information and feedback from other professionals like them. You can find not only user feedback, but also transparent pricing, interactive demos, and preliminary access to security documentation as well as streamline decision making across the buying committee with research boards.


TrustRadius for Buyers Features

  • Supported: Read and watch reviews to get user perspectives on how products perform for different use cases.
  • Supported: Find and evaluate products that best fit buyers’ needs through research boards. Buyers can gather and evaluate all of their research, collaborate with their team, and combine the collective wisdom of TrustRadius' community with their specific needs to arrive at the perfect software for their organization.
  • Supported: Use our search and advanced filters to find reviews from people like you, on the topics you care most about.
  • Supported: Compare products head-to-head based on key features and attributes.
  • Supported: Explore TrustMaps - 2x2 charts that plot products by user satisfaction and the frequency with which they are researched on TrustRadius.com.
  • Supported: Discover new products, learn about different technology categories, and see who's captured Top Rated and other awards in their respective industries.
  • Supported: Share your own feedback on the products you use at work.

TrustRadius for Buyers Competitors

TrustRadius for Buyers Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

TrustRadius delivers the most credible B2B technology decisioning platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content.

TrustRadius for Buyers starts at $0.

Gartner Peer Insights, G2 for Buyers, and Peerspot are common alternatives for TrustRadius for Buyers.

Reviewers rate Usability highest, with a score of 8.5.

The most common users of TrustRadius for Buyers are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews

(1-25 of 94)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
I like reviews that appear to be candid and written in a clear manner. I also like reviews that are not extremely narrowly focused on a person's specific business or industry. Valuable to me are reviews that include how successful the implementation went and how the business accepted the decision, as well as any hurdles they encountered. Also good to hear if they would make the same decision again.
I think reviews are very important to improve your case when recommending a product. Especially if the review very much matches your particular business need for the product. Also, based on the ratings, I am able to rule out or include a shorter list of products to consider. I have always found it very difficult to find unbiased information on software products, so I find this very valuable and streamlines the process.
Score 9 out of 10
Vetted Review
Verified User
I feel one review from a similar industry would be equal to 100s of reviews from other domains, because reviews/feedback from our same industry will exactly show our pain points and exact solutions.
I am not involved in buying products, I had responsibilities to recommend the best product to our client and the same was done after studying the guide.
August 27, 2019

Trusting the Radius

Cristian Bodnarasec | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I find the user reviews most helpful from TrustRadius. I am trying to get the experience of others that have the same needs/use cases like ours, and see how the tool matches those. From this point of view many reviews don't have any value to me, but some of them can really make a difference.
same answer as before.
Score 9 out of 10
Vetted Review
Verified User
Within software reviews I consider number of reviews per product for validation, user comments and insights, reviewer relevance (based on company size), key product facts and relative scoring mechanisms to benchmark the products. The most valuable reviews enable transparent configurable product side-by-side feature comparison, metrics on indicative product cost and company background information.
Having the review resource was fundamental to the planning process for vendor/product selection. There are so many products in the marketplace, that without the insight from reviews the process would take far longer and be more challenging to compare product functionality. The review provided clear, relevant insight and support informed decision making, without the need to contact each supplier separately. As a free resource, this was invaluable.
Score 10 out of 10
Vetted Review
Verified User
Reviews that contain specific use cases are useful because I can compare what I need to use the platform for and how it matches up. I also like knowing what the biggest weakness of a product is so I can determine how important that weakness is to what we are trying to accomplish. In addition to reviewing the platform itself, I typically look for indicators of strong support from the company in the review.
I like being well-informed and know that a salesperson from a particular company will always have a reason to gloss over product deficiencies/tell me what I want to hear. Reviews from other companies help me understand how other people are using a platform to solve problems and how closely their experiences match what I'm hearing from the sales team and what our company is trying to accomplish.
Score 8 out of 10
Vetted Review
Verified User
[The review information I look for is:]
  • Quantitative scores with categories
  • # of reviews
  • Search activity
  • Recent reviews (relevancy)
  • Size of clients
  • Length of implementation
I wish reports were broken out by suite components, followed by qualitative client testimonies.
Charles Kirkland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I look for problems that other people have. When did they use it? A review 6 months ago, might not be what they have today. Also what type of business was it that made the review. Also, what are the people saying? Did they like it but not a good fit? I look for how likely are they to recommend it. The 7-8 review really tells what's happening. The 1-2 ratings just have the wrong product, to begin with.
It was a massive time saver. I would have spent days looking at sales pages, watching youtube videos. It helped me see what other people in the same niche have been using.
Anilkumar Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
What I consider while using reviews to make decisions are pros and cons from several real users. All sorts of reviews are great and I value them equally. However, due to versioning, which is common in all platforms, I focus on current insights.
Reading reviews is a must, mainly if you are looking to buy a new platform. I like TrustRadius because it offers unbiased insights, which come from real users. Ever since I started using reviews, it has impacted my software buying procedures positively. It is no joke, reviews enabled me to invest in a robust CMS software in the market.
February 01, 2019

A Review on Reviews

Addison Ruble | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I enjoy listed pros and cons in my reviews as well as a description of what the reviewer uses the product for, so I can know how applicable their experience is to my situation. I for one don't put too much stock in a product's star rating, as it's a pretty ambiguous scale.
Reviews are essential because they can reveal limitations in products that may be glossed over in the product descriptions.
January 29, 2019

Value added reviews

Lashawn Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I prefer reviews to be as detailed as possible. I'm interested in knowing if the sales team is helpful or not, and if the overall customer service is average or excellent. Additionally, I am interested in current customers' experience with the implementation of software, the actual use of the product and their opinions on what works and what could use improvement.
Reviews allow current customers to give feedback and to express their views of products. Potential customers can then use the reviews provided to make informed decisions, ask additional questions, move forward with recommendation, and schedule demonstration.
Score 8 out of 10
Vetted Review
Verified User
I looked for someone who described needing the same features as I do and had a coherent opinion (no typos, poor sentences, etc.). I also looked for thoroughness in their answers and at least ONE suggestion for improvement. If they have an all positive, super happy, etc. review, it makes me doubt it. There's got to be SOMETHING that that company or product can do better. I kind of roll my eyes at these. I also like reviews that have had some actual time with the product. I don't want your opinion on day 2 or after 5 minutes with it.
Incredibly valuable during the evaluation process. I look on vendor websites, but I KNOW it's mostly marketing fluff and I want to hear from real users who are trying to solve real problems with the tool. It improved my experience, I guess? I haven't made the decision yet, just kind of dipping my toe into the water of researching, I haven't REALLY dug in yet, but was nice to see what I should focus my time on verses what I can forget about (based on reviews).
Score 10 out of 10
Vetted Review
Verified User
Reviews which give practical examples of a business situation are the ones most valuable in point of view. With this sort of information you can think on the scenarios and translate it to your current context in order to understand where the value lies. It is important to leverage these synergies and similarities.
In my view point, reviews are a natural resource for software selection. What makes it most interesting is that they are done with no bias based on opinion of people who really interacted with the solutions and felt the pros and cons of those solutions.
Allan Yogasingam | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Online reviews matter because they are peer-provided. We need sites like yours to create and maintain a site that encourages your customers to leave reviews, monitors the reviews they leave, and continually improves in its services. It also helps us run our business better today. Reviews that are both positive and negative help provide balance to our evaluation.

We want to know what other customers think about those specific products and services. Listening to other customers is the best way to improve our offerings - and also help us get ideas for new offerings from our own website.
Jackie Bassett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Transparency - if there aren't any cons, I look at when the review was done as sometimes, it takes an expanded use before one shows up. TrustRadius is great at asking reviewers to update if it's been awhile, too!

How a reviewer uses it - There's lots of great software out there, but what works great for one company might not be great for another. It all depends on the end-user's environment. So the more descriptive the user's scenario is, the better!

It's a 10 on a scale of 1-10. Live environments are too heterogeneous. So, the more reviews from real users, the better one can understand whether the software is perfect for them or not.
Michael Klumpp | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have different interests when comparing different products. Through reviews, TrustRadius offers a variety of separate studies under one heading.
I like reviews specifically to hear outside conjecture. These customer reflections add reflective credibility to the comparisons.
October 24, 2018

Reviewing Reviews

Lauren Nowak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Reviews should be as objective as possible. They should highlight factual information based on actual usage inside a company. Reviews that are full of hyperbole or scant of valid information cause me to look past them. I value evidence and experience from a company's user in concise, but well-written verbiage.
Having reviews show that the product has been used and vetted by actual companies. When a review is written by the product's creator, it tends to be biased. Having user reviews helps tremendously to see what companies have benefited from and what they needed differently. It is important to me as a buyer to have this information before making a large purchase.
Score 10 out of 10
Vetted Review
Verified User
The best reviews are the ones that are detailed, including how they use the service, how easy or difficult it is to learn and use, and what features they found useful. It is also very beneficial when they also include the negatives. When someone says "there wasn't anything that needed improvement" it isn't nearly as valuable. I learned just as much from the negatives as from the positives.
When a company markets its services, they outline all the benefits, and it's in their best interest to use creative wording if something about their service is subpar. When you have reviews you see how real people are using the service and can better understand the benefits and challenges, and can make a more informed decision, especially if your needs match those of the reviewers.
Score 9 out of 10
Vetted Review
Verified User
[I look for] Experiences using the product and comparison to other, similar tools. In my job as a social media officer, a lot of tools are available for use and some are actually providing the same function -- with just a tweak in the wording, reporting, and layouts. While it's easy to just start a trial first before actually purchasing the product, we try to minimize wasting our time and resources for this. Therefore, we need to know how a product actually performs and compares to the ones we've already had.
Having users reviews help more in fleshing out the product than reading the description available on the official website, because obviously, the seller will only curate the good parts and sometimes does not go into details. While Chartbeat, for example, is widely used by many other newsrooms, we need to know whether it will be suitable for our newsroom and how it will complement other tools we've had. Having access to review makes me more confident to make a decision regarding the purchase since it will be a much more informed one compared to just reading the product description from the seller.
Luis Ricardo Almanza Herazo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The most detailed and insightful reviews are greatly appreciated. I particularly find reviews that include several standpoints about one alternative useful.
Normally it is very difficult to obtain insights from people working in different sectors. There is often consensus regarding the usefulness of a tool in certain situations, which leads to better decision making. The reviews allowed me to discard several BI tools I initially considered.
Jane Kabochi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
What I look for in reviews is the genuineness of the reviewer who has used the software. I like reviews where the reviewer is candid and gives everything including the negative points without sugarcoating anything. Such reviews are very informative and give the buyer of the software a prior sense of what to expect from the software.
The value of having reviews during the buying process is that you can never make a bad decision and invest on a product only to realize later that you wasted the company funds and what you acquired cannot help you. Having access to reviews helped me avoid such pitfalls.
Score 8 out of 10
Vetted Review
Verified User
We love long reviews which really give deeper insights into a platform. However, we would have really loved if there were more use cases mentioned since it would make a direct impact and it would become easier to finalize on a product. TrustRadius already has longer reviews compared to other review websites and that was really helpful. Like other websites, TrustRadius also has LinkedIn validation so we know for sure that reviewers are real.
September 17, 2018

I believe in TrustRadius

Score 8 out of 10
Vetted Review
Verified User
Reviews in industries as close to the one I work with are the most useful as it validates our use case for picking a particular tool. Ratings from reviews are quite helpful as well. I usually keep an eye out for tools that have a larger number of total as well as favorable reviews to build a case for it.
Seeing favorable reviews did help us shortlist what options would be ideal for our use case. Although price is the ultimate deciding factor, looking into what worked well for others and having that pre-existing expectation of how our experience would play out definitely helped.
September 17, 2018

TrustRadius = Trust!

Sundeep Gopal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Usually, reviews which cover a lot of details and scenarios are most helpful. That said, we usually look for the genuineness of a review. Most of the time, very short reviews like we find on other review websites do not give a complete understanding and there is a chance that the reviews are not genuine.
Previously tools and platforms were found through a simple Google search and talking to references. However, that can't be the case anymore nowadays because of the variety of products available, each having a different use case. With review websites, things have changed a lot by making the process of selecting the right tool for the work easy.
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