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TrustRadius
TrustRadius for Vendors

TrustRadius for Vendors

Overview

What is TrustRadius for Vendors?

Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.

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Recent Reviews

Highly recommend!

10 out of 10
September 15, 2023
Incentivized
We use Trustradius for our brand awareness and review collection. It helps us to increase our prospect reach, as they can compare …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

1 video

User Review: TrustRadius For Vendors Allows Business To Relay Quality Info To Prospective Buyers
03:28
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Pricing

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Customer Voice

Starting at $30,000 (multi-year discount available)

Cloud
per year per product

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $30,000 per year
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Product Demos

Getting Started with TrustRadius

story.screenspace.io

WTF is a Decisioning Platform?

app.screenspace.io

TrustRadius Vendor Portal Demo

Storylane
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Product Details

What is TrustRadius for Vendors?

TrustRadius mends the trust gap between technology buyers and providers. Delivering the most credible buyer decisioning platform for software across industries, TrustRadius helps decision-makers confidently choose technology with vetted, peer-based guidance. Providers are empowered to tell their unique story, engage high-intent buyers, improve conversion, and gain customer insights. More than 12 million annual visitors generate and use high-quality content like verified reviews, data, and ratings on TrustRadius.com.

TrustRadius offers a set of vendor solutions aimed to help technology companies harness the authentic voice of their customers, use that content in their own channels, and activate downstream intent to find and convert in-market buyers.

The Ultimate+ package helps vendors drive demand by leveraging category-level intent data, which allows vendors to target visitors to their own product pages as well as competitors’ pages in their category. The Ultimate package offers product-level intent data to deal intelligence on buyers looking at their products, including leveraging our LinkedIn Matched Audiences integration. The Customer Voice package helps product marketers, customer marketers, and analyst relations professionals use TrustRadius content in marketing and sales channels to increase conversion, accelerate sales cycles, and enable sales teams.

TrustRadius for Vendors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Security

Frequently Asked Questions

Virtually 100% of B2B tech professionals want to self-serve and control their buying journey. Influence, engage, and win them on TrustRadius. The only decisioning platform built for modern buyers.

TrustRadius for Vendors starts at $30000.

TechValidate, Gartner Peer Insights, and Peerspot are common alternatives for TrustRadius for Vendors.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of TrustRadius for Vendors are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(356)

Attribute Ratings

Reviews

(1-25 of 257)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TrustRadius for Vendors brings us the most valuable insight on our products and solutions: the customer voice. The review forms are very complex providing us useful insights on use cases, deployments, ROI, and challenges customers are facing. User reviews help our company identify features that clients would like to be added to our products and solutions giving us recommendations on product development process.
  • A very useful admin platform where I can see anytime the volume and the recency of reviews, I can run different reports, I can edit product profiles
  • The quality of reviews and the awards
  • Published reports and analyst research
  • Occasional issues when using Safari as browser
  • Occasional issues at login on new vendor portal
  • The function "Metrics" recently released needs more improvements
If you are looking for the best customer support, and want to collect quality reviews from your clients TrustRadius for Vendors is the best option. If you want your products to be reviewed by real users, if you want the reviews to be relevant and authentic, TrustRadius is providing it. If you are really interested in what your clients think and how they use your product, what challenges they are facing this is the right platform to work with.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It was important for our organization to invest in TrustRadius alongside G2 and the other software review sites. In order to remain competitive, and show up where our prospects are looking for us, we cannot ignore a multi review site strategy. Partnering with TrustRadius for Vendors allows us to have more control around our presence on review sites, along with hitting review sourcing goals.
  • I like that we can influence the custom questionnaire with our priorities
  • Makes it easy to monitor competition
  • Great CSM
  • Wish we could generate our own incentivized campaign links
  • UI is a bit clunky
  • Wish we could see what campaign reviews came from directly in the portal instead of needing to export a CSV
If you care about a multi review site strategy, it may be necessary for you to purchase TrustRadius for Vendors, if within budget.
Sherry Arnold | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • TrustRadius does the heavy lifting to gather the reviews - they take our lists, scrub them, and manage the campaign to reach out for the reviews. We just watch for the reviews to come in!
  • TrustRadius is diligent to ensure we get the most value from our partnership. They hold regular meetings with me and also with our team (including our CMO) and offer assistance to keep us on track and to ensure we're meeting our goals.
  • We've really been able to grow our library of customer quotes, identify new customer references, and gather competitive information through our reviews and they've been a great help to our marketing efforts.
  • The hardest part of working with TrustRadius is just not being able to keep up with them! They're always ready and anxious to move forward. It's taken a while for our teams to catch the vision and get on board, but now that we are, we're appreciating the results and are better able to justify the investment.
We work with very large and well-recognized brands who are not always able to participate in public customer advocacy activities. TrustRadius reviews are a great way to get our customers to provide honest feedback because TrustRadius is an independent vendor. I think customers are more receptive to rewards and incentives from an independent vendor rather than from us directly. If we were to offer rewards and incentives, they might feel more pressured to give only positive feedback and then may be less likely to provide a review at all.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using TrustRadius for Vendors primarily for review sourcing and amplification. Our goal is to meet a certain number of reviews on the TrustRadius platform. We are also using the badges such as Best of TrustRadius awards on our customer-facing pages and assets to showcase our brand and use it in competitor displacement activities.
  • The platform is pretty clean and intuitive
  • I like that most of things are Do-it-Yourself
  • The reviews collected are quite detailed
  • Customer support can be improved
  • Need both new and old platforms to merge so we don't have to switch between legacy and old platforms
  • Ratings to review campaigns should be made more frequent
Well-suited to collect detailed, high-quality reviews that can be showcased across different assets. Well-suited to collect badges that showcase your brand as a leader/high-performer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TrustRadius for Vendors has helped us gain insights into our user base and their independent rating and opinion of our cloud ERP software. Not only does this help us learn how and what to make better, but it also reinforces our promises for our product. It proves that we are on the right way with future enhancement packs and currently already offer a leading-edge cloud ERP for the Enterprise for all Lines of Business. The reviews that we have are a user base from Finance to Logistics, from Supply Chain to Human Resources.
  • Customization options
  • Variety of opinions
  • Geographical spread of peer reviews
  • Credibility
  • Competitive reports
  • Seniority of reviewers
  • Design and layout of reports
Compete reports are the ideal tool for a vendor to verify the correctness of its messaging and promises for functionality. Where a vendor shall not use any negative messages of the competition, the honest comparison of users that have seen several vendor products counts a lot. Where we have used compete reports to gain independent insights into us versus competition it also stimulates us where we need to get better.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company uses TrustRadius for Vendors to establish a market presence and to understand our clients' experience with our products. TrustRadius for Vendors allows us to ask very specific questions about features and products we care about, which is invaluable. TrustRadius for Vendors has made me more effective by giving me a broader understanding of our market and focus areas for our business.
  • TrustRadius for Vendors let's us ask very specific questions about features/products we're focusing on.
  • TrustRadius for Vendors offers an incredible support staff and partnership.
  • TrustRadius for Vendors offers many creative ways to utilize the quotes/reviews we receive.
  • Due to TrustRadius reviews being a bit lengthy, I think it can hinder response volume.
  • While not a major issue, it would be nice to have a TrustRadius Slack/chat integration where I could quickly reach my reps. That being said, my reps already have a great response time!
  • It would be nice if I could run a report on how my company's competitors are performing on TrustRadius for Vendors.
I would be likely to recommend TrustRadius for Vendors to a colleague. As I mentioned earlier, TrustRadius for Vendors offers a unique way of allowing us to ask clients questions that matter most to us. This is a huge differentiator for TrustRadius for Vendors and would be a major point of emphasis from me in my recommendation.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using TrustRadius for Vendors to collect reviews of our software products. It has positively impacted our marketing and sales team's KPIs and goals as product reviews influence the sales pipeline. Our partnership with TrustRadius for Vendors has allowed me to be more effective in my role as they make it easy to source reviews through the creation of review landing pages, incentive offers, and live events review campaigns.
  • The Client Success team is super helpful and very responsive
  • The back end management of the review platform is easy to navigate
  • I like how I can update the product profiles under my purview quickly and easily
  • Product review questions are thorough so we get some high quality reviews from our customers
  • I can't think of anything
TrustRadius for Vendors is great for collecting product reviews, but it can often be a challenge trying to drive reviews to TrustRadius if your organization is also driving reviews to the other review sites like G2 and Gartner Peer Insights. It depends on the organization and which review site they want to prioritize. Overall, TrustRadius for Vendors is easy to use and is a pretty standard product review site. The team is great too and I prefer working with them over other 3rd party review site vendors, especially G2.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We collect reviews from customers via TrustRadius for Vendors to get a better understanding of how our customers feel about our products. Our team has found that the reviews we collect here are usually much more detailed and honestly better than any other review site. Additionally, our sales team utilizes the Chrome extension tool so they can easily pull quotes to share with customers/prospects. We also use TrustRadius for Vendors' data in our ad efforts. This information has been extremely helpful when it comes to hitting our numbers and garnering leads.
  • Easy to use
  • Good support team
  • Clean dashboard
  • It would be nice to be able to create custom review links without having to reach out to our rep
  • In the past, the reports we purchased from TrustRadius were not as detailed as some of the other vendors we use. However, the team was incredibly receptive to our feedback and made changes that added a lot of value.
TrustRadius for Vendors is very thorough, and the custom questions allow for meaningful and honest reviews.
Jeff Cotrupe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The team at TrustRadius are great partners who consistently help us position our organization as an innovative, capable, and valuable solutions provider in our space. They have not once had to be led or asked to "do more." They continually (and professionally, and helpfully) push us to capture synergies between all the incredible things we do as an organization and all the amazing things users say about us in order to keep our market momentum going and present ourselves most effectively to the global marketplace. This is not "a supplier relationship." This is a team that is in the trenches with us finding ways to help us win. You can't ask for more than that.
  • Actively working with us to generate reviews
  • Actively working with us to showcase the reviews we get
  • Actively presenting us to the market by featuring us on special pages such as Vector Databases — and on the TrustRadius home page
  • Professional team providing us with services — but also colleagues and friends
  • We needed better ways to sort our reviews for score and recency, and TrustRadius for Vendors helped us get there
Anyone competing in the technology marketplace can benefit from the trusted third-party credibility, the buyer insights, and the many ways you can showcase your best attributes with TrustRadius.
Andrew DeCataldo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
To increase brand attention from in-market buyers making critical technology decisions, spread brand awareness for key products in our portfolio, drive traffic to our owned digital properties, and improve our customer experience by listening to our customers feedback, ratings, and reviews. Overall, we want to get noticed and build trust. Find buyers primed to purchase. Market with intent and relevancy. And sell more software, which we achieve with our TrustRadius for Vendors Partnership.
  • Amazing support from our Account Team at TrustRadius
  • Easy to navigate user interface
  • Credibility in market
  • Flexible contract
  • Improvements to lead capture form
  • An updated user interface for the vendor portal
Our account team at TrustRadius is superb. They are an extension of our team provided strategic recommendations on how to truly make the most of our partnership. We saw lots of internal shuffling amongst our Customer Advocacy team and the TrustRadius account team was the one constant that kept our efforts moving along and they were able to share historical data with us to help us improve.
Dylan Caraker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TrustRadius for Vendors to help us solidify our positioning with prospects by validating our claims by customer reviews. We also use the grid and badges to validate our position in the board management space.
  • Grid
  • Pricing
  • Variety of tools
  • Analytics
  • Pricing
  • More data
  • Third party research
  • Validation of reviews
It's very well suited for teams with smaller content folks. It allows them to get long-form content that they might otherwise not be able to produce on their own.
September 29, 2023

Love Insights and Badges

Score 9 out of 10
Vetted Review
Verified User
Incentivized
TrustRadius provides support not only on their site but during searches as well. Their seasonal badges help in social media platforms, and the insights help in understanding how our products are doing in the market. Their CSMs are very supportive and provide solutions as early as possible without any hassle. My overall experience with TrustRadius has been good; I just get a little confused between the legacy portal and the new vendor portal. That's something I am learning, so that's all.
  • Badges & Awards
  • Insights on product page
  • CSM Support
  • Switch between legacy and new vendor
Search support or badges, Insights on CTA, Page views and new reviews on product page, Intend data these are really great options and gives a good understanding in the market
Jaina Shah | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using the TrustRadius for Vendors platform in a variety of ways. Mainly, we use TrustRadius for Vendors to generate reviews from our customers as a way to collect feedback/quotes, have insight into what our competitors are doing/what their customers are saying, and inform our sales team of cross-sell/up-sell opportunities. Top Rated and the different award badges that TrustRadius for Vendors offers is a way that we collect and showcase customer proof and validation.
  • Easy to use
  • Communicative team
  • Social proof opportunities
Review generation and customer outreach is always something that we are looking to iterate on at Khoros. TrustRadius for Vendors is an extremely valuable platform that makes it easy for me to go back to my teams and show the value of this outreach. Our CSM has worked closely with me each year on strategizing the best way to hit our goals, such as getting Top Rated across all of our categories.
September 18, 2023

A Marketer's Perspective

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize TrustRadius for gathering user reviews and attracting new prospects. It aids us in building credibility and expanding our customer base, contributing to our marketing goals. TrustRadius has proven instrumental in driving more prospects to our organization, enhancing my effectiveness as a marketer.
  • Support
  • credibility
  • reports
  • Intuitive
  • Refresh the UI
  • Rankings
Product Launches: When introducing a new product or feature, I think TrustRadius can be a valuable platform to collect early user feedback and reviews, helping build initial trust and interest.
Vendor Selection: In my opinion, it's great for organizations looking to make informed decisions when choosing vendors or software solutions, as it provides real-world insights from peers.
Content Marketing: TrustRadius reviews can be integrated into marketing materials, adding credibility and helping potential customers make purchase decisions.
Customer Feedback: In my experience, it's an effective channel for gathering and addressing customer feedback, improving product or service quality.
Competitive Analysis: I think it helps in understanding how your offerings compare to competitors through user reviews and ratings.
September 15, 2023

Highly recommend!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Trustradius for our brand awareness and review collection. It helps us to increase our prospect reach, as they can compare different solutions and rely on honest reviews. We leverage intent data module a lot, as it helps us to know who visits our page.
  • intent data
  • honest review
  • awareness
  • I don't see any
TrustRadius is well suited for any company wanting to improve their awareness and chances to get contacted by prospects.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TrustRadius for Vendors has been instrumental in helping with brand amplification, product review sourcing, and sourcing customer reviews. What I value most about our partnership with TrustRadius compared to other vendors we work with is our relationship with our CSM - she is fantastic. We have a true partner who helps guide us to get the most ROI and hit our goals. I highly recommend TrustRadius for Vendors!
  • Ease of integration within SFDC.
  • Intent data to help with account intelligence and campaigns.
  • Product review sourcing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TrustRadius for Vendors has helped us drive brand awareness and sales to our platform.
  • Review Campaigns
  • Product Profile
  • Lead Generation
  • Banner on product profile
  • Area for ads
  • Reports
TrustRadius for Vendors is well suited in order to gain more brand awareness. Customers like to read reviews before purchasing a product, so it's important to have relevant reviews, and TrustRadius for Vendors helps us with that.
September 11, 2023

Digital Marketing Manager

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I'm using TrustRadius for Vendors mostly for the online advertisement purposes, thus the most important feature is the intent data. We have a LinkedIn Ads account connected to TrustRadius for Vendors for this purpose, and we run the LinkedIn lead form campaigns promoting our gated assets. The campaign results are great, and we are able to generate a solid number of leads from them.
  • Intent data integration with LinkedIn
  • Intent data report
  • The TrustRadius for Vendors support
  • Chrome extension for the review quotes
  • I would appreciate more options in terms of intent targeting
  • Better performance of the TrustRadius for Vendors form on our profile
  • Some minor login issues with the review quotes Chrome extension
I really like the quality of the TrustRadius for Vendors user reviews. Together with the features the vendor offerings provide, I think it creates a powerful tool for marketers in B2B segment. There are some missing features in comparison with G2, for instance the Slack integration, but nothing really crucial for us. I really appreciate the quality of TrustRadius for Vendors support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We pay for subscriptions for some of our select products. We mainly use the platform to source reviews from our customers through email campaigns (which TrustRadius executes for us) and through other channels that we manage. Our main goal is to rank highly among competitors in each of our key markets and to maintain an overall great rating for each of our products with quality reviews that influence the purchasing decisions of prospective buyers. We also leverage review content & recognition on our social channels.
  • We can add ample materials to our paid and non-paid product profiles.
  • Their new lead webhooks feature.
  • Our CSM is extremely attentive, organized, and proactive.
  • The search bar on reviews.
  • How customers are asked if they'd like to be opted-in as references when leaving a review.
  • I would like to see ratings and reviews separated out - the ability to just see all ratings and all reviews.
This is a great platform and is among the most popular/highly regarded in the B2B tech peer review space. Sometimes it is more difficult to garner reviews on this site, because the default review form is longer than competitors', but this also results in high-quality review content in comparison. We pay for subscriptions for several of our products and our team at TrustRadius is extremely accommodating. They go above and beyond and are always innovating new ways for us to grow our presence on the site. I also like their recognition program, as it makes it easy to demonstrate our success on the site to leadership and to our customers/prospects.
Harryson Pointdujour | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We leverage TrustRadius for Vendors for review/reputation management, paid demand gen, and intent data.
  • Supportive, collaborative team.
  • We appreciate the help scaling our review efforts and demonstrating social proof via badges
  • Intent signals help us lock in on potential customers
  • Nothing particular comes to mind
Appropriate for demonstrating value to potential customers and garnering valuable customer feedback. Probably better for mid-large businesses versus smaller.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TrustRadius assists in building brand presence, identifying advocates, and generating sales references.
We highly value our customers and strive to listen to their feedback. TrustRadius has been a great platform for us to collect their thoughts on Emplifi. The onboarding process was seamless and the customer success manager has been very helpful. We are satisfied with our partnership so far and find the platform to be intuitive and easy to use.
  • TR Quote Finder
  • Reviews are displayed in a way that resembles a success story
  • Great CSM support
  • Reporting
  • Dashboards
If you want to increase your brand's visibility and reach your target audience, TrustRadius is an excellent option. It provides customer references and user-generated content to support your sales efforts.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We list our HCM Technology product on TrustRadius for Vendors to improve brand reach and visibility. Our objective is to strengthen our reputation as a responsible and sustainable company, preferred employer, and Thought leader in HCM. To communicate cutting-edge product features, latest developments, and how we differentiate in the market, to inform prospective buyers. TrustRadius for Vendors also helped us build and activate an advocacy strategy to accelerate customer storytelling.
  • I like that the reviews are searchable, so we get to know the quick pulse of the users around certain themes
  • Appreciate the recognition (awards & badges) criteria that keeps competition fair
  • I love the vendor support provided by their Account Manager and the attention to detail
  • I believe reporting module can be a lot better, especially insights within the marketplace to know how other vendors are perceived
TrustRadius for Vendors is well suited for any software/technology product under any category. I find that the reach is great, and vendor support is truly amazing. I recommend TrustRadius for Vendors to any organization, irrespective of the employee size.
Score 10 out of 10
Vetted Review
Verified User
DemandScience is utilizing TrustRadius for Vendors to build brand awareness and increase our pipeline in the demand generation space. We have seen an increase in client interaction with DemandScience and are continually refining our internal processes for maximum value from the platform. We are excited for the newly rolled out Lead Form and the continual refinement of their offerings.
  • Comprehensive Review Questions
  • Intent Data
  • TrustRadius Quote Chrome Extension
  • Ability to gate content via the Lead Form
  • Greater opportunity and flexibility to push Intent Data to the Account, Lead or Contact fields in SFDC
  • Greater visibility into our TrustRadius for Vendors account thru the vendor portal, such as account balances, payments, email outreach lists
  • Integration with Qualified, our chat provider
I have found the TrustRadius team to be beyond helpful in addressing my questions and working with myself and my team to get maximum benefit from their platform. Our CSM, Joe and AM, Wes are a joy to work with, and are more of an extension to the DemandScience team than a vendor.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our Marketing team uses TrustRadius for Vendors to showcase unbiased customer reviews, capture product demand, and leverage intent data around our category and competitors. The TrustRadius team has been very hands-on and supportive as we've worked to make the most of our investment. I'm very excited by some of the latest feature releases, including the option to have a demo form on our profile page. This is important to help us attribute pipeline and revenue back to our TrustRadius investment.
  • Request a demo form on profile
  • Top Rated Awards
  • We have not been able to get value from our intent data subscription. We need to better-activate our Sales team, but we also need support to make this more plug-and-play. Additionally, we can integrate G2 into ZoomInfo — can we do this with TrustRadius?
TrustRadius for Vendors is a good option for our customers to leave unbiased reviews of their experience. It's a solid solution for brand and reputation management among in-market buyers. We have not yet been able to use TrustRadius as a verifiable lead generation source, but we're hopeful to see this improve soon.
Alex Field | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TrustRadius for Vendors to source more reviews for our platform and convince buyers that our technology will deliver its promise. We also use TrustRadius to understand customer feedback and dig into areas where we can improve as a business- the feedback we get is really valuable!
  • I love the support, Riley is super fast to come to me with responses
  • I like how easy to use the platform is
  • I like how easy campaign set up is
  • Sometimes I think there could be more ways to filter the reviews quotes so that it isn’t just industry or a few things but there are more
TrustRadius for Vendors is great for a B2B SAAS company, where either you’re in a highly competitive market or you’re brand is not very well known, and it’s something completely new that you’re offering. Reviews can give you both the edge when buyers are doing their research over the competition, and you can even use the reviews in presentations to create uncertainty and doubt about the competition.
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