Name: TugBiz
Author: Tugbiz

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Text Editors

Development

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Enterprise Asset Management

Facility Management

PDF Editors

Enterprise

Accounting

Anti-Money Laundering (AML)

Cryptocurrency Wallets

Financial Risk Management

Hedge Fund

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

Application Virtualization

Change Management

Cloud Storage

Complex Event Processing

Component Content Management

Data Governance

Data Pipeline

Density-Optimized Servers

Disk Based Backup

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed File Transfer (MFT)

Metadata Management

Network Performance Monitoring

OpenStack Cloud

Product Implementation Services

Test Management

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Channel Management

Content Management

Contest Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Referral Marketing

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales

Certificate Lifecycle Management

Security

Car Rental

Catering

Construction Accounting

Multiple Listing Service (MLS)

Online Fax

Vertical-Specific

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TugBiz CRM is a mobile CRM software solution designed to automate business processes and enhance team performance. It caters to small to large-sized companies across various industries, including education, healthcare, real estate, travel and hospitality, and event management. Sales professionals, marketing professionals, customer service professionals, and business owners/entrepreneurs can leverage the extensive features and functionality offered by TugBiz CRM.

## Key Features

**Customizable Mobile CRM**: TugBiz CRM provides a highly configurable and customizable software solution that enables businesses to automate processes and meet their specific requirements. It offers customization options for fields, forms, dashboards, rules, workflows, lead distribution, alerts for business events, and sales targets.

**Mobile Transformation Strategy**: TugBiz CRM offers a mobile transformation strategy, empowering sales teams to work efficiently on the go. Users can capture lead interactions from call logs, make calls directly from Android devices, and respond to leads anytime, anywhere. The CRM system supports offline data capture, ensuring data integrity even without an internet connection.

**Lead Generation, Nurturing, and Scoring**: TugBiz CRM provides various lead generation methods, including online lead forms, a refer & earn program, lead capture from cloud telephony, and email & SMS marketing. It enables businesses to generate and nurture high-potential leads through targeted marketing campaigns. The CRM system also includes lead scoring capabilities to prioritize sales efforts based on lead quality.

**Automatic Lead Capture**: TugBiz CRM automates lead capture from all offline and online sources, eliminating manual data entry and ensuring accurate data collection.

**Streamlined Lead Distribution**: TugBiz CRM streamlines lead distribution by automatically assigning leads to the appropriate sales team members. This feature reduces turnaround time (TAT) and facilitates timely follow-up on leads.

**Efficient Lead Response**: TugBiz CRM emphasizes the importance of prompt lead response for successful conversions. It provides automated and personalized lead responses to increase the likelihood of converting leads into customers.

**Effective Lead Follow-up**: TugBiz CRM ensures no follow-up is missed by automating lead follow-up processes. This feature helps sales teams stay organized and increases the chances of closing deals.

**Customizable Sales Pipeline**: TugBiz CRM allows businesses to configure lead stages based on industry-specific requirements. Sales pipelines can be customized to align with the sales process, providing a clear overview of sales opportunities.

**Comprehensive Reporting and Analytics**: TugBiz CRM offers a range of reports to analyze marketing ROI, user efficiency, lead quality from different sources, project profitability, and more. These reports enable data-driven decision-making and optimization of sales and marketing strategies.

**Event-based Scheduler and Reminder**: TugBiz CRM's powerful rule engine enables businesses to configure different business events and receive notifications for timely actions and follow-ups.


Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

TugBiz

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Tugbiz

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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TugBiz

Overview

What is TugBiz?