Typeform Reviews

116 Ratings
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June 13, 2021
Yaco Lioi | TrustRadius Reviewer
Score 8 out of 10
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We use and used Typeform to gather information about projects before the main meetings. This has helped us tons because type forms work wonderfully on all devices, and also the main point is that you can customize it as well. The looks of our brand are improved compared to using similar solutions such as Google Forms. Typeforms is just prettier in all aspects.
  • Great design.
  • Responsive in every screen.
  • Easy to use and deploy.
  • Sometimes it can be difficult to complete because of the steps.
  • More language customizations. Change buttons and labels.
  • More conditionals.
What you see is what you get. Typeform is easy to use and it just works. It is well suited for small and medium businesses and can solve the data gathering from other parts in an easy and good-looking way. It is not the best at the enterprise level where you may need something more custom-coded.
I never had a problem that needed customer support, but they seem really approachable.
Read Yaco Lioi's full review
April 29, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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We use Typeform to manage everything from customer surveys and NPS collection to internal processes. Typeform makes it easy to create beautiful, intuitive ways of sharing information. We love how Typeform's team continually improves the product and have seen them introduce some exciting and really helpful features over the last three years.
  • Integration with HubSpot for automatic response routing
  • Incredibly intuitive, beautiful design.
  • Simple to build and deploy.
  • Greater form customization, though I understand that by giving users more control, that might impede overall intuitiveness from a respondent's standpoint.
  • Better reporting and data export.
  • Logic jump is great, but the way it's designed could be clearer—I wish there was a way to see an indent of the questions that would only be asked under certain conditions within the preview itself, not just the form map.
Typeform is perfect for both internal and external response collection. Though the tool might not be as robust for larger contexts as some other available solutions, I think the unique approach to question flow and beautiful design really do help to increase completion rates. So far, we haven't found a problem where we couldn't use Typeform as the solution.
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June 10, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Typeform has helped us in getting real-time customer surveys, NPS scores and so much more. A total game changer tool, but mostly I love the UI/ UX of it and its super-easy and quick to use, which makes it even better. Its like Canva - where you can just [drag], drop and your beautiful survey form is ready. Literally anyone can make beautiful and most importantly engaging survey forms. If you are evaluating, I would tell you, its way better than [SurveryMonkey] and similar competitors. Just go for it!
  • Super-easy to use and create beautiful forms
  • Love the sleek UI/UX
  • Simple drag, drop and create feature
  • Support can be improved a bit, but overall good product
Typeform is best suited for -
a) Product marketing teams - who want to know their product market fit, check NPS regularly or do some customer surveys about new feature launch/ check excitement about already launched feature
b) Marketing teams - who want to get real time customer feedbacks

Internally, also HR teams can use it for - employee engagements or planning events
Right now support is not bad though, but can be improved further a bit. Support can be better a bit...ideally they should have 24X7 support.
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April 22, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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We like to use Typeform at the very beginning of any project, to collect info or validate assumptions with our stakeholders.
  • Mobile first
  • Great usability, focused on the users (interviewer and interviewees)
  • Image research survey
  • Customizable survey display
Typeform is well suited for surveys, stakeholder research, and assumption/insight validation. I think it is less appropriate for anything else that isn't a survey.

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November 30, 2020
Jamie Drahos | TrustRadius Reviewer
Score 10 out of 10
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We are using Typeform for several solutions in our Learning & Development department. We have used it as a survey tool, information/recommendation form, quiz, etc. It is a modern online form builder that works on any device and is affordable. It is simple to use but has several advanced features to build more complex forms if that's what you need. We have also used it as part of an automation for our training intake process for new requests that come in across our Americas division.
  • The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
  • Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
  • Integration with products like Zapier allow you to use it as part of a larger automation in your company.
  • Visually pleasing designs with use of themes, images and video to match your branding.
  • Quizzes can be accomplished using the calculator tool and branching, but it would be nice to have it as a default form type so it could be more easily built.
  • Would be nice to see the system have more options for default messaging/email confirmations tied to specific forms.
  • Although the integration with Zapier is expansive, some companies may want more native integration with other popular services instead of using a third party solution.
I believe that Typeform is the best solution on the market for custom web forms, surveys, and more. The opportunities are really endless when you think about how forms can be used in a company - lead generation, user engagement surveys, training quiz, idea generation, etc. The information you collect can then be manipulated or sent to another service to automate processes within the organization.
Questions are usually answered the same day if you are a paid user on the platform. Their support pages make it easy to find solutions on your own, so there isn't a reason to reach out to the support team. Feedback is also taken and shared with the larger team for future improvements.
Read Jamie Drahos's full review
May 06, 2020
Tom Mulhern | TrustRadius Reviewer
Score 10 out of 10
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We use Typeform in every department of our company. From our marketing department using it to create forms for use by customers to our sales department using it capture leads. We have also used it as a part of various social media contests and give-aways to capture user contact information and contest submissions. Another use of Typeform is for internal communications and questionnaires to our staff.
  • Surveys
  • Quizzes
  • Integrations/plugins
  • More flexibility for design of forms
  • Better user analytics
  • Organization of Workspaces
Typeform has transformed the way we interact with our clients and retrieve valuable feedback from them. It is the best option for building contact forms because it makes it fun and interactive to fill out forms, instead of a chore. Typeform is valuable for any sized organization and allows companies to interact directly with customers with quizzes and forms.
Read Tom Mulhern's full review
March 06, 2020
Alvin Landicho | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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We use Typeform internally and with many of our clients for a variety of reasons. From web contact forms, to process checklists and surveys. We even used it as an "online tax return" system for one of our accounting clients to populate all the data required to process their simple individual tax returns.
  • Simple and intuitive user interface.
  • Clean and pleasing design with nice quirkiness (like Mailchimp).
  • Great level of integrations available and customisations.
  • The editor is sometimes not intuitive to start with, but once you know how, it's quite easy and quick to create content.
  • The performance is sometimes not that great and the webpage has to refreshed and any edits are lost.
Excellent use case is any web-based data collection scenario. Its main plus is its pleasing and "single question" style interface which makes filling in a form quick and enjoyable. Plus it's mobile responsive so can be used as a mini "app" for many situations. The ability to branch with logic jumps and use calculator features all makes it quite a powerful tool. The user interface and experience is the main reason why we use and promote Typeform. No one feels like filling a form when they can see a whole bunch of question boxes staring in front of them.
Read Alvin Landicho's full review
January 18, 2020
Matthew Gardner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We use Typeform both internally and externally. Externally, our customer success team uses it to collect information from our partners before we get to the implementation stage to learn about their training process and product configuration. Inside our org we use Typeform to share information on deals closed to both Accounts Receivable and to customer success. Marketing has also used it to collect webinar registrations (in combination with Zapier).
  • Data collection
  • Low price
  • Collaboration
  • Logic Flows
  • Good user experience
  • No training
  • Sharing
  • Customization
  • Plug in/API access
Typeform is amazing for any type of data collection. We have used it successfully for:

  • Employee surveys
  • Customer information collection
  • Potential customer surveys
  • Swag order collection (i.e. size, address)
  • Internal sharing as part of pass off processes
  • Webinar registrations
I wish it had a native API or plug-ins that were easy to use but it works well with Zapier.
Read Matthew Gardner's full review
January 07, 2020
Kate Marshall | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Typeform is ideal for the design-minded person. It offers design and layout options that Google Forms just doesn't provide and makes actually taking the survey fun for the user. As a company that greatly cares about branding, design, and user-friendliness, Typeform is the solution that makes the most sense in those interests.
  • Design.
  • Layout.
  • Ease of use.
  • Overwhelming options.
Use Typeform if you care about your survey feeling like your brand! If you care more about quickly executing an internal survey, use Google Forms.
Read Kate Marshall's full review
January 07, 2020
Kristin Cole | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We use Typeform to interact with clients. We created a questionnaire that allows our clients to select options and specifics for their event as it relates to our services. Additionally, we use TypeForm as part of our interview process for applicants that want to work for our company. We use the questionnaire to qualify applicants through scenario type questions.
  • Allows for customization to meet your specific needs
  • Provides a user friendly platform that doesn't require an outside contractor to create questionnaires
  • Though you can learn how to build simple questionnaires fairly easily, but for more complex things it does require some additional knowledge.
  • There is no phone support. They only communicate through email and on their business hours (in Spain).
Typeform can be applied successfully for MANY scenarios / needs - client feedback, interview questionnaires, performance reviews, services selection, and so much more. We use Typeform for a complex questionnaire for our clients and it required a lot of work and learning. If you are building your own questionnaire and have limited experience, I would recommend keeping things more simple. Typeform can be a little bit challenging for someone with little computer experience so it may be good to have someone assist in the creation.
Read Kristin Cole's full review
February 19, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Our organization regularly survey constituents, whether students, alumni, or donors. We have tried a number of surveying platforms over the years with varying degrees of success. Typeform has provided the best interface for our constituents. Each department manages its own surveys. These can be stored in individual folders within Typeform. Surveys can easily be duplicated for re-use without losing prior information. User interaction with Typeform surveys is clean. I really like that all the questions aren't presented at one time, but that questions appear as respondents move through the survey. There are a variety of question formats, from radio tab to multiple-choice, short-answer, and email/phone. Typeform has become our go-to for gathering feedback on a wide range of topics as we engage with constituents and their interests.
  • Easy to create survey from scratch.
  • Drop-and-drag elements for ordering and re-ordering.
  • When duplicating surveys, it can be helpful to have time-sensitive questions highlighted to make sure these key fields are updated correctly.
We survey lots of people. Typeform enables us to gather, collect, and download information for analysis. Surveys can be varied in length, with customizable elements. Particularly when you have branching logic in responses, Typeform provides easy A-B logic trees based on respondent answers. We regularly embed surveys in emails or on Facebook. Typeform may be less appropriate should you want to have respondents engage with varied media like photos, videos, or presentations. We have not attempted to use Typeform in this way.
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January 20, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Typeform is mainly used in my department for event registration (typically small private dinners). We've also experimented in using it as a digital component in 1:few direct mail campaigns, where we link to a form through a QR code or short link.
  • Ease of use - the simplicity of the form builder makes it easy to create beautiful forms.
  • Form filling experience - forms are simple and engaging for the person filling them out.
  • I don't think event registration forms are a primary use case, but I wish the features supporting the use case were more robust. I'd like to include a zoomable map to show event location, and wish there was an easier way to create an "add to calendar" attached to a calendar event. I've found a workaround for the latter but it's clunky.
  • I turn off Typeform branding when I build a new form, but even still, I wish the Typeform branding was less apparent. When sharing a link via Slack or social media, the image and text that appears is an ad for Typeform and doesn't relate to the information you're trying to collect. (It's a Typeform-branded image accompanied by the text "Turn data collection into an experience with Typeform. Create beautiful online forms, surveys, quizzes, and so much more. Try it for FREE.(40 kB)".
My team is barely scratching the surface on Typeform's functionality. We almost exclusively use it for invite-only event registration, and don't embed any forms on our website. The form builder is extremely easy to use and doesn't require coding knowledge to make beautiful forms.
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January 17, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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When use Typeform in a variety of situations from short, temporary surveys internally to developing complicated online apps, we use Typeform over other form tools because it is easy to set-up, share, and complete. Having a fluid user experience increases results. We also like that seems different from most survey and form tools.
  • Logic Mapping
  • Creating a fluid, fast user experience for form completion.
  • I wish the design scheme and templates choices had more options.
  • Direct integrations with our CRM and website solution (HubSpot and Squarespace).
Typeform works excellent for almost any survey or form. It works best when online surveys and forms are long, and you don't want the user to feel overwhelmed. In other words, the streamlined user experience quickly gets users through the questions rapidly. It may not work best for legal needs where DocuSign could be better suited.
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January 08, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We currently use Typeform in a couple of different areas in our organization. We use it for our partner program for a quick and easy way to submit orders. We also use it in our customer experience department for training aspects to provide a seamless transition between materials. Typeform overall is an extremely easy system to use.
  • Provides great templates to use.
  • You have the ability to build from scratch with a multitude of options.
  • The branching can be difficult to understand at the start.
  • There are almost too many options.
Typeform is very well suited for training and simple forms of all sorts. It works nicely in a training system to allow for a clean, technical look that works well for visual aesthetics. The flow of the program is very smooth and easy to understand the first time you use the service.
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January 18, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We use a google form to collect applicant data for classes/events. However, it requires that someone check to see the entires received. I love how simplified and intuitive type form is, and I love being able to integrate type form between slack and google. I can choose what to share to slack, which makes it so much easier to do my work.
  • The forms are short and make it seem less intimidating when presented with 1-2 questions on a page.
  • The integration for notifications is customizable, so I can send the relevant info to expedite actionable items.
  • When a form stops working, I would love to be notified.
  • Better summary report options.
It’s great for teams working together on spreadsheets. We used it for a class registration system and for other similar collaborative type projects.
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December 04, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Typeform was being used across the organization. We used this primarily for surveys to solicit feedback from donors and volunteers to improve our offerings and communication. Having these surveys informed our decisions as we planned from year to year to know we were improving and addressing concerns.
  • Usability
  • Surveys
  • Support
  • Filter logic redirects externally
  • More customizations
  • Pricing
Typeform is best suited for surveys in my opinion. However, there are numerous other avenues where you could use it. We didn’t want to use it for payments or anything - just soliciting feedback.
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August 19, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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I used Typeform as an application form to qualify people applying for a call with me. It helps me get more information on the people who book a call with me, and also filters out the ones who are not a fit using conditional logic. It's very customizable to each person depending on how they answer a question, which is very suitable for my business.
  • Logic Jump. Their logic jump is very easy to understand and implement. I love tailoring questions according to how people answer them.
  • Redirection to end pages. It's such a time saver to be able to redirect people to different end pages depending on if they are a fit.
  • The conversational experience. I like how Typeform is so unique in its presentation to clients.
  • Price. It's expensive. It's why I stopped and switched to another software of $39.50 a year compared to their pricing of $30 a month. My prospects fill in the form regardless of a conversational experience.
  • 1 question at a time. It's not very clear how long the form is for people filling it in.
  • Typeform branding. You have to pay $59 a month in order to remove the Typeform branding.
Typeform is great for collecting data, an application, a survey or a quiz, but I find it strange if it was used as a shopping cart or to make payment for something.
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February 01, 2019
Dave Becker | TrustRadius Reviewer
Score 8 out of 10
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We use Typeform on our internal blog to conduct employee surveys and gather information across departments. It's an easy way to gather information without having to code anything, and we can get it set up quickly so we can add a new form each week with our weekly blogs. We have the Pro Plan, so we can collect an unlimited number of responses each month which allows us to ask whatever questions we choose.
  • Creating a form is really easy, no knowledge of coding is needed.
  • I like how you can navigate almost their entire website using only your keyboard. I think it shows new users that the forms you create can be navigated just as easily.
  • The ability to create a custom Thank You screen is great too. It allows your users to feel like this form was created specifically for them by you, not just generated online.
  • The pricing structure is a little steep, especially for the Pro+ plan. It would be nice if they had an a la carte option because there are some features we are paying for that we will never use.
  • When creating forms, sometimes the cursor will inexplicably leave the field you are typing in and leave you with incomplete sentences.
  • Even though we are paying for our use, we still have the Typeform branding on our forms, which I think should be removed once you upgrade from the basic plan.
If you are looking to collect information from your customers, employees, website visitors, etc. Typeform is a great tool to have. The forms are easy to create and easy to fill out, and you don't need to worry about coding. Just copy the embed code and paste it where you want it.
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May 04, 2019
John Whelan | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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We use Typeform with our clients to help them build and create better surveys. We also use Typeform to create surveys for our target audience, clients, and team members. Typeform is a fantastic tool to source information quickly and efficiently. It is used across all departments for our clients, as any team can use it to source relevant information.
  • The user experience is very friendly. It's easy to get started and to start creating forms.
  • Templates. Typeform has many templates to help save time and create ideas.
  • The Basic package has many options and integrations to get form builders started.
  • The Typeform branding is only removed at the Pro+ ($70 per month level).
  • The option to edit the URL.
  • Team members can only be invited at the $70 per month level. By charging a lower price, Typeform might get users to add more team members as opposed to using once account per business/team etc.
If you want to collect information, Typeform is your go-to tool. Information collected may relate to: Lead Generation, Customer Feedback, Client Registration, Expenses, Online Contact Us form among many others. Due to Typeforms integration via Zapier (From the free plan upwards) and the possibility to create APIs. The possible scenarios to collect information are endless.
Read John Whelan's full review
December 08, 2018
Bethany Chan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Our Customer Success and Marketing departments use Typeform frequently to collect feedback from our SaaS product customer base. Our CSMs utilize it strongly, as it's proved to be an effective tool to both collect and analyze feedback and then turn it into actionable insight or share it with the rest of our company or even our customers. It was a rough start finding a survey tool to fit all of our needs, and we originally turned to other tools, but after giving Typeform a try we can definitely say that we're very happy with its functionality and the vision/direction Typeform's moving towards as a business.
  • Working in Typeform is automatic and intuitive. It's easy to find the surveys we're looking for and to manage or edit them (duplicating, creating, removing surveys, as well as putting them in folders). I didn't have to "learn" how to use it; when creating a new survey, the app just flows in a way that you know what the next step is and how to get there. The appearance of the app is clean and beautiful, without losing the details you need to customize.
  • Like I said above, while Typeform is simple and automatic, it doesn't skimp out on all the customization and tweaks you need to create a fitting survey for your exact use case. They have a wide selection of custom questions you can ask in your survey (from a simple 'Yes/No' to an 'Opinion Scale' to even payment collection) and many different settings for those questions (make it required, add a description/image/video, etc.).
  • You can also customize the look and feel of each individual Typeform, and save each appearance as a template setting to use again! This has really helped us make Typeform our own by adding our own branding to it.
  • Typeform makes it so easy for users to respond to surveys. They have a clean, beautiful experience that flows and no one has issues submitting responses. Typeform has an Intercom integration, which is perfect as we use Intercom with our customers, so it's easy to just issue a Typeform survey with our in-app chat to get quick and numerous responses.
  • I would love to see improved integrations of Typeform with the other tools that we use. While Typeform's in-app chat integration with Intercom is great, it doesn't cover ALL of our use cases with issuing surveys, and we'd really like to see support for email surveys that are easy and quick for recipients to submit without additional hassle.
  • We will always welcome additional insights/analytics provided with the feedback results that come in for our Typeforms. The more presentable they are, the more we can use them for internal and external use. Typeform just recently added a 'Stories' beta that caters to this so we're excited to see what more they'll be doing with it.
  • While most of our team is pretty tech savvy and very independently figures out new technology, starting out with creating a first Typeform survey may be more challenging with other less technological teams, as their creator is very conservative with real estate and uses icons instead of titles for links (though you can mouse over the menu to see the title of an item).
Typeform is very appropriate for small-to-medium business teams collecting several hundred survey responses. I'm not sure how viewing responses would work for the enterprise account. As mentioned in the points of improvement, currently issuing Typeforms via email is limited - you have to start with an opinion scale and its integrations with email campaign managers are also limited.
Read Bethany Chan's full review
February 13, 2019
Dr Olivier Becherel - Leadership and Executive Coaching | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use it to run surveys and send questionnaires to clients for them to fill in prior to our coaching sessions. Once the questionnaire is completed, they get the answers straight into their inbox. In addition, I can customize the forms to match ymy company branding and feel. It simplifies the collection of data.
  • Customization for forms with many options for data entry.
  • Nice look and simple to use.
  • Automatic email data to choosen email address.
  • Simple and very easy to use.
  • Could offer more options for data entry.
  • Graphic representation of data.
A simple way to collect information from clients that is convenient, easy to use, and nice looking. Makes running surveys easy. Can be used to collect any kind of data and there is a wide range of templates that can be customized at will. I highly recommend this tool if you need to collect data from customers or clients. Typeform is a simple effective online tool to do that.
Read Dr Olivier Becherel - Leadership and Executive Coaching's full review
May 16, 2019
Ogochukwu Obiajulu Onyema | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Typeform is a very Important tool for my department because it makes the collection of data very easy and efficient. Content Marketing is a core part of growing a business in this current age and Typeform has been proven to be an effective tool in helping us get Insights on the areas people need help with. A popular business problem is knowing the right content strategy to deploy, with the data collected from our community via Typeform, we are able to recognize their pain points and find ways to bring them utmost value via the content and also courses that we provide.
  • Valuable surveys
  • Data collection at scale
  • Great Analytics
  • I believe that the pricing structure needs work. Even though entry level is free, $35 a month can be a bit tasking for some businesses that are just starting out. I believe that an Intermediate level is needed.
  • I also believe that more Templates are needed in the admin section as most people might struggle with setting up for the first time.
Typeform is well suited for surveys, whether you are trying to get the views of your existing customer based on some company-related issues or you are scouting for new areas to delve into. The feedback it helps you gather is powerful and it can guide you in the decision-making process
Read Ogochukwu Obiajulu Onyema's full review
August 16, 2018
Sean Pomory | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Typeform is used primarily by the Marketing department as a form generator. We then integrate with HubSpot, our CRM. We use Typeform to handle Marketing requests and as a great way to improve the form experience of the user. HubSpot's forms, although technically nice, do not have a lot of design elements which can be very boring.

Additionally, we use Typeform to help facilitate online purchasing for our Lactation Store. With an integration with Stripe, we are able to use the form to help patients purchase lactation products while they are still in the hospital, using their digital devices.
  • Form intake.
  • Managing requests.
  • Awesome reporting.
  • Immersive data collection.
  • Mobile and desktop friendly.
  • Extremely versatile. Can handle any form requests we have. Contact forms, quizzes, shops or feedback forms all work great in Typeform.
  • A lot of integrations, including HubSpot.
  • Fantastic AI software that helps automate the form collection process and turn it into an experience for the consumer.
  • Better integration with Drupal. Currently, Typeform doesn't have a great integration with Drupal, which can lead to awkward iframes if you want the form embedded directly on the site.
  • More payment methods other than Stripe (although a good one).
  • Better support. It is not 24/7 and they are based out of Spain, which can be a headache for American users.
  • Reporting on the back end doesn't always facilitate use for short form/long form answers.
Typeform does a great job with form management and reporting. It can accept payments (through Stripe) and has some great prebuilt forms to get up and running quickly. The stock surveys are beautiful and easy to set up. Setting up your own custom survey is also very easy.

Finally, Typeform has the best value for the money I've every come across. We spend very little on the tool itself, but it makes us a lot of money. High ROI.
Read Sean Pomory's full review
November 30, 2018
Joshua Singer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Our small non-profit trade school does not currently possess a student information database - we piece together databases with applications and softwares to meet our needs. In the case of Typeform, the Marketing & Admissions offices use the software to build out our online application for an individual to apply to our school, with the information filtering into our CRM (HubSpot) by way of Zapier, a software that helps information travel between open source softwares. Marketing also uses Typeform for surveying.
  • Typeform is very user-friendly and requires very little knowledge of back end HTML or coding. Building forms in their platform is very easy and quick.
  • Typeform has very easy-to-use "skip logic" that allows me to create a better form experience for the end user by changing the form based on the user's previous answers. It is very seamless and smooth, and it helps make the form much more personalized and "smart."
  • The analytics are very good, but not quite to the level of "amazing." They give you what you need -- how long it takes people to complete the form, the platform or device they used, etc.
  • All in all, Typeform allows your forms to be better than your average form - its not just a simple, vertical form. It can be interactive, it can be smart, and you can use photos to enhance the experience. For me, without a huge budget to build out a full-on application where users can create accounts and such, it works.
  • Data transfer off of Typeform can be a challenge. We need to use Zapier to connect Typeform with our HubSpot database, and every time we want to make an update to the form, it often creates the need to re-map the fields in order to transfer the data perfectly.
  • A user going "backwards" on the form can be difficult and create an awkward experience for the user.
  • The software does not have any feature or way to allow individuals to start a form, leave, come back, and continue. Once someone leaves, it is gone forever. For me and for what I use the software for, it would be amazing if we could allow a user to bookmark their progress, or even create an account to start their application, returning at a later date to finish. Unfortunately, Typeform does not offer this.
  • We get real-time respondent notifications, which is great, but the format in which they send the email cannot be replicated when going into the software and viewing results. Exporting submissions comes in the form of a spreadsheet, whereas the notification comes in vertically in order, with the question accompanying the response. So, if you do not save these response in your inbox, you're in trouble.
If you're looking for an "advanced," more professional and "impressive" form platform, Typeform is excellent. It is great for surveys. However, if you need to stretch the software to become more, and tie it in with a CRM or database as I have had to, you might hit some speed bumps along the way and it may create some frustrations.
Read Joshua Singer's full review
June 07, 2018
Erin Holm | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We utilize Typeform for surveys within our organization. We have large-scale surveys, such as our bi-annual career satisfaction survey, that are sent out via Typeform. We also use it for small-scale information gathering, such as sign ups for events. We do have some departments that use it individually, but for the most part, we are using it to gather information from the entire organization. It's a very user-friendly tool. We have several people within the organization that use it, and new users have been brought up to speed easily. The customization tools make it easy to personalize.
  • Survey options - there are different question options you can use, even within the same survey. When sending out large surveys with varying types of questions, it's convenient to have different options for those taking the surveys.
  • Results - after you've completed the survey, your results are easy to download and analyze. Have the data ready to go with a Excel file is much more convenient than other survey sites we've utilized.
  • Sharing - surveys are provided with an easy-to-use link. This makes sharing quick and easy.
  • User-friendly - interface is easy to utilize. Very little training is required to use the tool effectively.
  • Customizable - although some areas could improve, it is helpful there are different types of questions you can use, pictures can be uploaded, etc.
  • In addition to convenient data, Typeform also keeps track of visits/who has completed the survey. If you're sending out mandatory notices to your team, and need to keep track of who has visited, Typeform makes this easy.
  • There's definitely room for improvement on the customization side. Unless you know the ins and outs of the program, the surveys can be a bit plain.
  • Creating anything beyond the question options given can be difficult. Adding variables and questions leading to other questions can be difficult. If your questions are straightforward and answers don't change the possibility of the next question, you shouldn't have much trouble.
  • Surveys only allow for 10 questions per survey, unless you upgrade to the Pro version. I understand there's a need to make money, but for what we use the platform for, an upgrade wouldn't be necessary. It would be nice if you could ask more questions, but perhaps not utilize certain features if you're still on the basic plan.
Overall, Typeform is a great option if you're looking to send out mass surveys to your team. Here are some specific scenarios where we've used the program:
- Career Satisfaction Survey to entire team (75+) - 2x year
- Questions surrounding the yearly holiday party - once a year
- Surveys around changes within the organization (as needed)

In any of these situations, we've found Typeform to be user-friendly, and easy for our teams to complete. Also, those involved in the creation of the surveys have had an easy time putting them together. Even with a few improvements that could be made, it's still a great tool.
Read Erin Holm's full review

Feature Scorecard Summary

Survey templates (38)
Themes (40)
Custom logo/branding (39)
Changes to live survey (35)
Question design help (34)
Multiple question types (40)
Survey logic flexibility (34)
Response tracking (38)
Data export (36)
Standard reports (34)
Custom reports (23)
Analytics (33)
Access controls (22)
Compliance (21)
Vendor-offered crowdsourcing (7)
Respondent restrictions (18)

What is Typeform?

Typeform is online form and survey software, focused on high-quality visuals and user experience. Users can create surveys, registration forms, tests & quizzes, contests, tutorials, shopping carts, and contact forms, without needing to write code.
Typeform offers freemium plan pricing. Their basic plan is free for one user; their Pro plan in $35/month for one user (includes logic jump, respondent notifications, calculator, custom thank you screen, hidden fields, payment fields, and 2GB file storage); their Pro+ plan is $70/month for three users (also includes team collaboration, white-labelled typeforms, priority support, and 4GB file storage).

Typeform Video

How you ask is important

Typeform Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Essentials30.00*Per Month
Professional35.00*Per Month
Premium59.00*Per Month

*For annual contract.

Typeform Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Typeform's best feature?

Reviewers rate Changes to live survey highest, with a score of 9.4.

Who uses Typeform?

The most common users of Typeform are from Small Businesses and the Marketing & Advertising industry.