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U-Analyze

U-Analyze

Overview

What is U-Analyze?

U-Analyze, from Uniphore, is a post-interaction analytics tool. It enables call and contact center agents to analyze large volumes of customer interactions across digital channels. The vendor aims to help automate call quality management, extract actionable insights from customer conversations,…

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Pricing

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What is U-Analyze?

U-Analyze, from Uniphore, is a post-interaction analytics tool. It enables call and contact center agents to analyze large volumes of customer interactions across digital channels. The vendor aims to help automate call quality management, extract actionable insights from customer conversations,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is U-Analyze?

Omnichannel Analytics
Automated Quality and Performance Management
Agent Performance Coaching
Advanced Reporting​
  • Built-in reports to decipher structured and unstructured data​

  • Custom dashboards for advanced analytics​

Analysis of Agent Performance and Customer Behavior
  • Identifies negative experiences and customer sentiment/frustration/dissatisfaction, inappropriate language etc. ​

  • Assesses agent empathy and politeness​

  • Evaluates call quality, escalations, excessive silence, hold times, etc.​

  • Repeat Caller Language

U-Analyze Features

  • Supported: Post Interaction Analytics -100% of Interactions
  • Supported: Predictive Scoring
  • Supported: Text Search

U-Analyze Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
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Comparisons

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Reviews

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