Overview
What is U-Analyze?
U-Analyze, from Uniphore, is a post-interaction analytics tool. It enables call and contact center agents to analyze large volumes of customer interactions across digital channels. The vendor aims to help automate call quality management, extract actionable insights from customer conversations,…
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Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is U-Analyze?
Automated Quality and Performance Management
Agent Performance Coaching
Advanced Reporting
Built-in reports to decipher structured and unstructured data
Custom dashboards for advanced analytics
Identifies negative experiences and customer sentiment/frustration/dissatisfaction, inappropriate language etc.
Assesses agent empathy and politeness
Evaluates call quality, escalations, excessive silence, hold times, etc.
Repeat Caller Language
U-Analyze Features
- Supported: Post Interaction Analytics -100% of Interactions
- Supported: Predictive Scoring
- Supported: Text Search
U-Analyze Competitors
U-Analyze Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows |
Mobile Application | No |