TrustRadius Insights
The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, …
Overview
What is Ubiquiti Networks UniFi?
Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
Recent Reviews
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Reviewer Pros & Cons
Senior Technology Specialist - VP
Unified Technology Solutions, Inc. (Information Technology & Services, 1-10 employees)
Pricing
N/A
Unavailable
What is Ubiquiti Networks UniFi?
Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Aiwifi?
AI based Wifi marketing analytics and loyalty system for businesses of all sizes.
Product Demos
Access Point Indoor Ubiquiti Networks Unifi Uap branco demo
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Product Details
- About
- Tech Details
- FAQs
What is Ubiquiti Networks UniFi?
Ubiquiti Networks UniFi Video
Pfsense vs Ubiquiti - Which is better for you?
Ubiquiti Networks UniFi Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Ubiquiti Networks in San Jose provides their UniFi wi-fi hotspot technology.
Reviewers rate Usability highest, with a score of 9.5.
The most common users of Ubiquiti Networks UniFi are from Mid-sized Companies (51-1,000 employees).
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(157)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The product has found several key use cases across various industries and settings. For retail stores using Vonage Business VoIP phones, it serves as a reliable and easy-to-configure backend, providing centrally managed WiFi for offices and client sites. In warehouse locations, multiple access points are deployed to quickly build out WiFi networks for Honeywell thermostats, minimizing cable requirements. Personal clients rely on the product for their household networks, appreciating its simplicity in implementation, configuration, and support for multiple SSIDs catering to different connections.
With its affordability and reliability, the product has become the go-to choice for networking solutions. It offers a low total cost of ownership along with valuable features. Its versatility is evident across entire organizations where it is used for switches, access points, and camera systems, providing a single pane of glass for networking management and troubleshooting. Additionally, the product is highly recommended and installed by clients seeking remote management capabilities, making it their primary WiFi solution at multiple locations.
The product serves as a cost-effective solution for small to medium enterprise wireless networks by extending networks wirelessly and creating fully meshed campus-wide wireless connectivity. It also excels in managing infrastructure and providing guest internet access and CCTV monitoring with ease of deployment, use, mass management, and competitive pricing. Offering full network visibility and monitoring of both wired and wireless devices and traffic, the product enables easy configuration of VLANs for enhanced security measures.
Overall, the product's performance, configurability, and cost-effectiveness have been highly praised by users in various setups where it provides network connectivity to both wired and wireless clients.
Affordability: Many users have praised the affordability of the cloud-based offering, with some stating that the lack of ongoing license fees is the best part of the product.
Ease of Deployment: Reviewers have consistently mentioned that deployment is extremely easy, with some stating that an entire network can be deployed in just minutes.
Range and Reliability: Users appreciate the wide range of choices for WiFi offered by the product, highlighting the affordability and reliability of access points suitable for indoor or covered outdoor spaces. Some specifically mention that outdoor Mesh APs with external directional antennas provide better dual-band WiFi coverage than more expensive alternatives.
Setup Process: Less Smooth and Intuitive The setup process for VLANs was not user-friendly and lacked clarity, causing difficulties for users. Some users found the setup of VLANs to be less smooth and intuitive. Cloud Key Programming: Easy to Lose, No Battery Users expressed frustration with the Cloud Key's programming capabilities, as it was prone to losing its programming and did not have a built-in battery. The Cloud Key was criticized for losing its programming too easily and lacking a battery. Outdated User Interface of Portal Users felt that the user interface of the portal was outdated and in need of a more modern and intuitive design. The user interface of the portal was seen as outdated and in need of modernization by some users.
Attribute Ratings
Reviews
(1-25 of 38)Companies can't remove reviews or game the system. Here's why
May 15, 2023
IT Staff Force Multiplier.
- Remote management
- Cost savings
- Advanced features
- Lacking direct vendor support options.
- Using latest firmware is risky.
- Controller features aren't always well tested before going live.
Score 6 out of 10
Vetted Review
Verified User
- Ap handoffs work well
- Getting the desired Bandwidth in less interference areas.
- 1x Authentication is stable.
- Disconnection issue in high dense environment.
- Less penetrative power.
- Less troubleshooting options in controller.
- Easy of use
- Documentation
- Quality Hardware
- Great feature set
- Apple Homekit Key Access
- Some features are locked behind the 'legacy' network settings
- Door access reader pro (with camera) doesn't sync to the protect app
- Price: Super reasonable for a cloud-based offering.
- No ongoing license fees!: To me, this is the best part of it.
- Ease of deployment: You can literally deploy an entire network in minutes.
- Lots of choices for WiFi.
- VLANs: They can make these work more smoothly. Setup can be more intuitive.
- Cloud Key: These need to be stabilized; they lose their programming a little too easily.
- Stop selling the Gen-1 cloud key: No battery means you need an external power source or you must be onsite to power it off before updating.
- Portal can be modernized.
March 27, 2022
Reliable and cost effective Wireless solution
- Central management.
- Easy AP setup.
- Easy WLAN SSID setup.
- Wireless MAC Filtering.
- Local switching in case of controller failure.
- Multiple SSIDs.
- Good looking APs.
- Improvement in number of users support.
- Application traffic visibility.
- Increased antenna gain.
- Rogue AP detection and mitigation.
March 26, 2022
Good network suite for the price
- Provides wifi internet connection
- Allows multiple SSID management
- Allows access to connection statistics
- Firmware upgrades sometimes break the installation
- Connection issues are hard to diagnose
- Support seems to have poor knowledge
March 25, 2022
Take the Guess Work Out Of Networking
- Ubiquity's management app seems more effective versus using a laptop and browser for management.
- Updates are sent to all devices when I am ready.
- Ubiquity's WiFi coverage is enhanced and I can expand with Mesh.
- Ubiquiti's AR is problematic.
- It is difficult to purchase due to low or out of stock supplies.
- there is a different mindset into programming when coming from traditional systems.
March 25, 2022
Unifi is a cost effective solution
- Wireless
- UI
- Central Configuration Management
- Migrating Controllers
- Applying configs to multiple devices
- Reporting
March 23, 2022
Ubiquiti Networks UniFi Makes Infrastructure Easy
- visual dashboard
- alerting and remediation of anomalies
- deployment is easy
- the new user interface does not have all the functionalities yet , still have to jump to the old interface to do some operations
July 23, 2021
Unifi offers great features at a better price point
- Mesh networking: Seamlessly traverse APs with no noticeable issues.
- Configuration: It's simple to configure or reconfigure an AP or gateway quickly.
- Mobile App: The Unifi app makes it easy to check on my sites, and to configure APs individually if necessary.
- Price point. Their goal was originally to disrupt the market. I think their prices speak to this.
- AP provisioning: any change requires the AP to go offline. This can be extremely disruptive.
- Metrics: While easy to find, they aren't easy to understand. The numbers are there and the graphs are pretty. But they are seemingly meaningless.
- Cloud keys: the original cloud keys were terrible. The new generation are much better. The old ones are out there. Avoid them.
- The LEDs on the APs always fade over the course of a year.
July 20, 2021
UniFi ‘d Mess
Score 2 out of 10
Vetted Review
Verified User
- Nearly plug-and-play network equipment
- Easily configured back end
- Attractive price point
- Support is slow, not technically competent, and seems to have no authority to correct product issues (e.g. issue replacement devices). One current issue has been ongoing for three weeks without even the first attempt by support to correct it.
- Cameras do not provide the resolution advertised in field applications, specifically the ability to read license plates
- Approximately 20% of purchased equipment (excluding APs) failed out of the box or within the first 90 days
- Portal controls for not the Network and Protect systems can be glitchy or non-operational for no apparent reason
May 19, 2021
Bad Product - Even Worst Support
Score 1 out of 10
Vetted Review
Verified User
- Nothing
- I created an urgent ticket that was escalated to tier 2 and I have yet to receive a response from their support. Entire office is down, I've asked for help 2-3 times a day and no response from Ubiqiti. Worst support ever
- Their interface is straight garbage - even if it worked correctly, which it doesn't. It's the iPhone of firewalls - it assumes you don't know how to set anything up, so they don't give you advanced options. You have to click something like 14 times just to view VPN status - and there's something like 4 different admin panels for a single device yet no logic to what tools will be located in which admin panel.
- The hardware repeatedly freezes and has errors. Newest firmware, kept cool and dry - warranty is useless since support will never contact you back.
January 28, 2021
Ubiquiti Products deliver great performance for the price.
- High speed
- Very scalable
- Easily Managed
- Secure management
- Management takes a little bit to get used to
- Not easy to setup a wireless bridge
- Technical support is slow for difficult issues.
January 27, 2021
Unreliable, faulty system
Score 1 out of 10
Vetted Review
Verified User
- Quality of new video cameras
- Marketing their hardware/software (that doesn't work properly)
- THE SYSTEM IS FAULTY & UNRELIABLE
- Tech support appears to be outsourced and is generally not knowledgeable
- Looks / Aesthetics - Blends well into a office / home environment
- Pricing is highly competitive
- No complaints with speed and resiliency
- Support could be improved (in our region anyway)
- Range is great, but not as great as some external-antenna products
- An industrial / rugged version would be nice
January 22, 2021
Enterprise solutions at consumer prices
- Excellent management platform
- Mix of on-premises and cloud services
- No expensive recurring licensing model
- Robust hardware
- Customer support is chat and email; phone support reserved for contacts
- Firmware update releases are not very frequent
- Some enterprise features are missing in hardware branded "pro"
January 20, 2021
Best Point to Point Wireless Equipments
Score 7 out of 10
Vetted Review
Verified User
- Weather resistance.
- Consistent throughput.
- Low latency.
- GUI needs some improvements.
- Reporting.
- Logs.
January 19, 2021
A great mid-level solution at an entry-level price
- Wireless connectivity
- Ease of management
- Easy setup
- Data reporting
- Price
- Filtering is not very robust
- Setting up any kind of routing can be difficult
- Other advanced networking features (e.g., VLANs) could be implemented better
- Ubiquiti Networks UniFi lacks any kind of real support outside of posting on their forums
January 18, 2021
We need UniFi in this day and age!
- Easy deployment
- Simple management
- Excellent dashboards
- Overall pleasant GUI
- Hardware released too early
- BGP not available
- All configuration recommended to be done via GUI
January 18, 2021
Lords of the WLAN.
- Smooth connectivity across long distance/range. It's amazing.
- We use this device in heavy metal movement area & found this device fulfills all required need (we are using Infor-LX & SAP, no issue at all).
- Price effective solution in long term.
- Troubleshooting is very easy. In the last 4 years only one or two times we faced minor issues, power jerks etc.
- Portal is not good.
- Issues in large scale organization (it can be used in small business or mono activities).
- Problem in VLAN environment.
January 16, 2021
Great price for quality
- Price
- Quality
- Community
- Support
- Quality assurance of firmware and software updates.
January 15, 2021
Cost effective wireless solutions for different needs
- Easy to Use GUI
- High bandwidth across point to point link
- Strong signal strength and gain
- Weather resistant
- Fast and easy initial setup
- Some devices do not support multipoint connectivity
- Power fluctuation causes device configuration to reset
- Vlans setup is difficult
December 15, 2020
Best price for value
- Network Management with Ubiquiti Software
- Best value for money.
- Ease of management
- Some configurations can be made only from the command line
- Some access point models don't work without a controller
May 17, 2020
Ubiquiti Networks UniFi
Score 10 out of 10
Vetted Review
Verified User
- Mesh Wifi
- High Density wifi
- Roaming between multiple APs
- Ease of configuration/deployment
- Customer support is lacking but we rarely need any support.
April 23, 2020
Ubiquiti Networks UniFi Consumer and Business users
- Detailed full dashboard
- Port monitor and control
- Device statistics
- Full client details
- Network topology
- Traffic status
- Full adoption control
- Secure VPN
- Could improve on details on VPN usage.
- Anomalies statistics need details.
- Association failures need details.