UJET
UJET
UJET
Overview
What is UJET?
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice,...
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Reviewer Pros & Cons
View all pros & consPricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
Product Demos
CCaaS 3.0 - The World’s Most Advanced Contact Center
01:08
UJET SmartActions
02:05
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UJET?
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Boasting resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers large elastic CCaaS tenant at up to 22,000 agents globally and is, according to the vendor used customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to orchestrate predictive, contextual, conversational customer experiences.
UJET Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
UJET Videos
CCaaS 3.0 - Advanced Contact Center
UJET SmartActions
UJET Integrations
- Zendesk Sell
- Microsoft Dynamics 365
- Google Cloud AI
- Oracle Service
- Kustomer
- Salesforce CRM
- from Facebook
UJET Competitors
UJET Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
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Visit WebsiteReviews and Ratings
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May 18, 2022
UJET for Contact Center Management
We utilize it as a Contact Center Management System. IVR and integration with Salesforce. It helps to provide a solution for our service/support team members who are assisting our customers with inquiries. It integrates directly with Salesforce which is where we store most of the customer relationship management information. They are PHI compliant which is critical for our company.
- IVR
- Outbound Calls
- Transfer Calls
- Create Case records in Salesforce
- CRM integration customization
- Advanced Reporting
- SSO Integration
- CRM Integation
- Call Routing
- User Management
79.16666666666667%
7.9
78.88888888888889%
7.9
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- There were a few system outages, they have since implemented a business continuity plan
- Their onboarding support was really good
- They built out an integration to Assembled which is great for workforce management
- NICE CXone (formerly NICE inContact)
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the implementation and then smoothly transitioned us to their support (customer care) team. We have had biweekly syncs with our customer success manager since our full deployment.
May 02, 2022
UJET Rocks!!!
UJET is used as a phone and chat tool to assist clients with their concerns.
- Tracking number of calls and chats everyday
- Tracking Average handle time
- View calls waiting in the queue
- sometimes there is latency
- intermittent issues which is fixed by basic trouble shooting
- Real time AHT tracker
- Real-time tracker for the number of interactions
90%
9.0
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- I can manage my interactions since UJET is able to provide us real time aht
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT