UJET

UJET

Score 8.3 out of 10
UJET

Overview

What is UJET?

UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice,...
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Recent Reviews

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Reviewer Pros & Cons

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Verified User
Team Lead in Information Technology
Health, Wellness and Fitness Company, 501-1000 employees
Verified User
Employee in Customer Service
Transportation/Trucking/Railroad Company, 51-200 employees
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Pricing

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UJET

UJET

N/A
Unavailable

What is UJET?

UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

Five9

Five9

N/A
Unavailable
What is Five9?

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Genesys Cloud CX

Genesys Cloud CX

$75
per month
What is Genesys Cloud CX?

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Product Demos

CCaaS 3.0 - The World’s Most Advanced Contact Center
01:08
UJET SmartActions
02:05
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Product Details

What is UJET?

UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Boasting resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers large elastic CCaaS tenant at up to 22,000 agents globally and is, according to the vendor used customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to orchestrate predictive, contextual, conversational customer experiences.

UJET Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR
  • Supported: Communications forecasting

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Video channel
  • Supported: Live chat channel
  • Supported: Co-browse
  • Supported: Screen-share
  • Supported: Social media channels
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing
  • Supported: Chatbots
  • Supported: AI assistance for live agents

UJET Videos

CCaaS 3.0 - Advanced Contact Center
UJET SmartActions

UJET Integrations

UJET Competitors

UJET Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

UJET Downloadables

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Comparisons

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Reviews and Ratings

 (6)

Reviews

(1-2 of 2)
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May 18, 2022

UJET for Contact Center Management

Verified User
Team Lead in Information Technology
Health, Wellness and Fitness Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We utilize it as a Contact Center Management System. IVR and integration with Salesforce. It helps to provide a solution for our service/support team members who are assisting our customers with inquiries. It integrates directly with Salesforce which is where we store most of the customer relationship management information. They are PHI compliant which is critical for our company.
Pros and Cons
  • IVR
  • Outbound Calls
  • Transfer Calls
  • Create Case records in Salesforce
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
Likelihood to Recommend
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
Most Important Features
  • CRM Integation
  • Call Routing
  • User Management
UJET Feature Ratings
Contact Center Software (12)
79.16666666666667%
7.9
Agent dashboard
90%
9.0
Validate callers
80%
8.0
Outbound response
80%
8.0
Call forwarding
70%
7.0
Click-to-call (CTC)
80%
8.0
Warm transfer
90%
9.0
Predictive dialing
80%
8.0
Interactive voice response
80%
8.0
REST APIs
70%
7.0
Call scripts
60%
6.0
Call tracking
80%
8.0
CRM software integration
90%
9.0
Workforce Optimization (WFO) (9)
78.88888888888889%
7.9
Inbound call routing
70%
7.0
Omnichannel inbound routing
80%
8.0
Recording
90%
9.0
Quality management
80%
8.0
Call analytics
80%
8.0
Historical reporting
80%
8.0
Live reporting
80%
8.0
Customer surveys
70%
7.0
Customer interaction analytics
80%
8.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
Alternatives Considered
  • NICE CXone (formerly NICE inContact)
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the implementation and then smoothly transitioned us to their support (customer care) team. We have had biweekly syncs with our customer success manager since our full deployment.
May 02, 2022

UJET Rocks!!!

Verified User
Employee in Customer Service
Transportation/Trucking/Railroad Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
UJET is used as a phone and chat tool to assist clients with their concerns.
Pros and Cons
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
  • sometimes there is latency
  • intermittent issues which is fixed by basic trouble shooting
Likelihood to Recommend
I would recommend UJET since we are able to track real-time the average handle time individually and as a team as well as a number of contacts. We are also able to view if there is a call waiting in the queue which makes us manage our every interaction.
Most Important Features
  • Real time AHT tracker
  • Real-time tracker for the number of interactions
UJET Feature Ratings
Contact Center Software (10)
90%
9.0
Agent dashboard
90%
9.0
Validate callers
90%
9.0
Outbound response
90%
9.0
Click-to-call (CTC)
90%
9.0
Warm transfer
90%
9.0
Predictive dialing
90%
9.0
Interactive voice response
90%
9.0
Call scripts
90%
9.0
Call tracking
90%
9.0
CRM software integration
90%
9.0
Workforce Optimization (WFO)
N/A
N/A
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
Return on Investment
  • I can manage my interactions since UJET is able to provide us real time aht
Alternatives Considered
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
Other Software Used
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