UKG Dimensions Reviews

6 Ratings
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Score 8.3 out of 100

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Reviews (1-3 of 3)

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April 20, 2021
Aaron Ward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We us UKG [Dimensions (formerly Kronos Workforce Dimensions)] for ALL EMPLOYEES. Contractual, substitutes, exempt, non-exempt. Employees can use a physical clock at building entrances, the mobile app, or the browser application. Tons of uses for us. On-site employees for emergencies, time off requests, grant tracking, importing absences from other systems, exporting data to payroll.
  • Customer Service
  • Integration options
  • Staying Current with trends
  • Cloud hosted is difficult to get used to
Love the support options [with UKG Dimensions (formerly Kronos Workforce Dimensions)]. Instant chat feature is great, when opening a help desk case I'll get a response in under 4 hours. Technicians are very knowledgeable of the product & help us through every issue we've encountered. The system is very customizable in terms of naming conventions. UKG is constantly releasing updates to keep the product current with market trends & listing to the user community.
Read Aaron Ward's full review
May 12, 2021
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
UKG Dimensions is used as part of our HCM tool across the organization and has multiple integration points to incorporate additional scheduling details to process payroll for anyone employed by the organization. It helps the organization maintain accountability with the employees and administrators as well as assisting us with charging specific activities at a project level, which alleviates some of the more taxing components of grant-related reporting.
  • Clean UI
  • Payroll Reporting
  • Mobile App
  • Migrations are difficult.
  • Integrations require a lot more effort initially.
  • Unable to query our data from the cloud-hosted DB.
Dimensions offers a great UI, a multitude of integration features and improvements over the previous versions of the Kronos product. However, the transition from Kronos to UKG has been a bit challenging. In many instances, our organization is reiterating current architecture (which is hosted by UKG) to inform future business decisions.
Similarly, there were a lot of unanticipated costs associated with the transition from Workforce Central (WFC) to Dimensions that were not disclosed. Hopefully, as the organization continues to mature, some of these kinks will be worked out. The initial challenge is duplicative efforts and meetings, and new statements of work that far exceed an initially agreed upon contract.
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February 08, 2020
Lavanya Reddy | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Kronos Workforce Dimensions is currently used in all departments within the US and Australia. We use it to track hours worked for all the hourly and salary non-exempt employees.
  • We also use the software to track hours worked by temporary employees. All the hours worked are accurate since the punches are recorded at the timeclock using a badge, and the interface flows through ADP for pay.
  • Dataviews and Reports
  • Function and Display Access Profiles
  • The training sessions provided in KMap should have more content to understand the concepts.
  • The Interface outputs summary section can be improved to allow a printable format.
Well Suited:
Kronos Dimensions are well suited for organizations where time is tracked for hourly employees. To calculate overtime for Salary Non-Exempt employees, and to track the hours for temps.
Approvals can be made through email for the timecards
Complex overtime rules can be handled through payrolls concept

Less Suited:
A very low workforce who punch hours, since the timeclocks can be expensive.
  • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
  • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
  • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
Read Lavanya Reddy's full review

What is UKG Dimensions?

UKG Dimensions provides operational insights and aims to elevates the greatest driver of success: people.


The automation of critical workforce processes such as timekeeping, scheduling, and leave management is at the core of this UKG solution. The solution offers features and capabilities designd to enable organizations to manage their workforces skillfully and efficiently. It boasts a modern user interface, single-click actions for such tasks as shift changes and leave-request processing, employee self-scheduling, and the ability to use the solution on any device.


UKG Dimensions also features Workforce Advisor, a personal digital consultant that uses the solution’s embedded machine learning and artificial intelligence to automate daily manager decision-making, so managers can focus on other business initiatives.

UKG Dimensions Screenshots

UKG Dimensions Competitors

Workday, ADP, Workforce Software

UKG Dimensions Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?Optional

UKG Dimensions Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No