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UKG HR Service Delivery

UKG HR Service Delivery


What is UKG HR Service Delivery?

UKG HR Service Delivery (formerly PeopleDoc) is a solution that aims to upgrade the employee experience, improve HR agility and ease compliance management with a HR Service Delivery software platform.

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What is UKG HR Service Delivery?

UKG HR Service Delivery (formerly PeopleDoc) is a solution that aims to upgrade the employee experience, improve HR agility and ease compliance management with a HR Service Delivery software platform.

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Product Details

What is UKG HR Service Delivery?

UKG HR Service Delivery (formerly PeopleDoc) is a solution that aims to upgrade the employee experience, improve HR agility and ease compliance management with a HR Service Delivery software platform.

UKG HR Service Delivery Competitors

UKG HR Service Delivery Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings



(1-4 of 4)
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Score 4 out of 10
Vetted Review
Verified User
Prior to the merger with Kronos, UltiPro (now UKG) delivered unrivaled service and superior products but I have noticed now the products are less intuitive and the service is average, at best and what was once a differentiator is now putting them on par with their competitors. We struggled with HR Service Delivery and implementing it to add value to our population, to the point we put it all on hold for over a year. We began resuming the creation of processes using this service more recently but despite having an in-house HCMS manager, the product is more cumbersome than it should be and we required significant assistance from UKG.
  • Integration
  • Customization
  • Implementation
  • Ease of use
I am no longer a "raving fan" of UltiPro/UKG products and when put in a position to select an HR SaaS, I am doubtful UKG will be in the running. If you are a larger employer with resources to use and implement this tool you will probably find a tremendous amount of success but for small- to mid-sized employers who rely more heavily on partners like their SaaS provider, this probably is not the right product for you.
  • Manager Self Service
  • Employee Self Service
  • Internal Ownership/Management of Solution
  • Elimination of certain forms/paperwork
This is an average product with the average partnership.
Rand Habegger | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
UKG HR Service Delivery (formerly UltiPro, now merged with Kronos) is our company's HR software. It is used by the whole company for all HR needs, from recruiting talent, to goal setting, to employee performance evaluation, to org chart, to benefits administration. It is a truly comprehensive HR tool that meets the needs of the company.
  • PTO requests on mobile app.
  • PTO approval on mobile app.
  • Easy-to-use org chart.
  • Unintuitive UI that shows notifications without ability to take action.
  • Poor usability for goal-setting.
  • Confusing user experience for PTO requests in desktop version.
A comprehensive HR system like UKG HR Service Delivery has value in unifying the functionality that, for many companies like ours, used to be distributed across multiple point solutions. However, the user experience of most areas of functionality is inferior to most of the best-of-breed point solutions on the market, a trade-off I wish we didn't have to make to have a truly connected system.
  • PTO requests and tracking.
  • Employee performance reviews.
  • Org Chart.
  • Goal setting.
  • Consistent methodology across the company for employee review cycles.
  • Visibility into org chart has been crucial during fast growth of the company.
JazzHR was much easier to use from a hiring manager standpoint, but we dropped it when we standardized all of our HR processes (including recruiting and hiring) in UltiPro (now UKG HR Service Delivery).
Score 7 out of 10
Vetted Review
Verified User
UKG HR Service Delivery is our Self-Service Employee portal that is used across the entire organization. It is essentially our one-stop shop for HR to manage employee data and for teammates to receive important information regarding their employment. It is great to have everything in one place to direct teammates whether it is about payroll, benefits, compensation, employee relations. It allows all of our local HRs to share information across the organization so that if someone moves within the company, all of their data goes with them. There are many helpful functions as well including BI reporting for data found in the system that allows us to manage items like referral bonuses in a more automatic, efficient way. The fact that it is now tied to Kronos makes it even more of a helpful tool since Kronos is our time management system.
  • Business Intelligence Reporting with the data found in the UKG HR Service Delivery system.
  • It is very customizable to fit our company needs.
  • Many opportunities for a workflow to make employee data management more seamless.
  • Not able to submit someone to Process Hires more than once, so if they get deleted the whole process has to start from the beginning.
  • The mobile app is not as efficient or user-friendly as the desktop version.
  • Many times I have been kicked out of the application for no reason and have to log in again and with the MFA, it uses up valuable time.
  • If you go to the Onboarding Gateway once, when you leave it and then try to get back in, it forces you to log back in or else close that window and click the link again.
Very well suited for very large organizations. (Mine has close to 20,000 employees) but many of the functions would not be as necessary for smaller organizations with smaller budgets and far fewer employees to manage.
  • Business Intelligence.
  • Employee Relations.
  • My Employees.
  • Very high ROI as our business has been growing exponentially in the past couple of years.
  • Assists with Recruiting, Developing, and Retaining quality teammates.
  • Allows for teammates and leaders to effectively manage and track their professional goals.
November 17, 2021

UKG Pro is the way to go!

Katie Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We currently use Core, Payroll, Time Management Solutions, Business Intelligence, Recruiting Gateway, EFM, and ECM. It addresses having all HRIS housed in one area (Filing; Document Automation, Vaccine Management, Payroll, Recruiting, License tracking, EEO, 1099, e2, etc.
  • Reporting through BI
  • Payroll
  • EDI File Feeds
  • License/Certification Management
  • Onboarding and Recruiting
  • Automation
  • Open Enrollment
  • 1099 Process and Print Services
  • W2 Process and Print Services
  • Learning Resources
  • Compliance updates
  • Inability to make changes to deduction plans or business rules after payroll history.
  • More trained ECM/EFM experts.
  • Pre-Built templates in Recruiting Gateway.
UKG is well suited for any organization, but more specifically larger organizations with complex compliance tracking or unions because of the many functionalities it can offer to automate processes.
  • BI
  • Print Services
  • EDI
  • BI
  • Print Services
  • Payroll
More functionality, better reporting capabilities, more training opportunities and compliance resources.
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