UKG Pro

UKG Pro

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Top Rated
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Score 7.9 out of 10
Top Rated
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UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
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Recent Reviews

UKG Pro

7 out of 10
March 27, 2023
We use UKG Pro for a host of different payroll and human resources needs. I am one of the admins on the payroll account to utilize payroll …
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How UKG Pro Differs From Its Competitors

Centralization

Centralizing and utilizing manager self-service, having managers go in to put in job changes for their employees. Managers find it easy to use, and the HR department [doesn't] have to deal with paper forms for changing employee department or job title anymore.
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Centralization

The recruiting and onboarding modules have helped us centralize and streamline our ATS activities dramatically. The performance review module enabled us to conduct electronic reviews for the first time in our 50+ year history. Got rid of paper finally!
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UKG Personal Experience

We use the employee documents and have digitized all our personnel records. We have 33 branches across the U.S. and Canada, and our corporate HR team can now have line of sight into all personnel records from our corporate offices.
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Centralization

not sure I am able to answer this question as this would be something our Head of HR or HRIS/Payroll system can answer. I am not aware of anything that we have centralize, probably the inbox where we have all address, employee changes coming into one area.
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UKG Personal Experience

I can only remember the bad times. There was a time when we accidentally uploaded timesheet data twice and cause a nightmare. The most recent incident was when the server went down in Atlanta and cause our data to disappear from Time she cause delays in our dept to be able to make historical edits …
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Centralization

UKG Pro has a lot of functionality that we currently don't use. It is not customizable to match "the way we do things" so therefore we have modules that we simply don't use. Not UKG's fault. For example, the Compensation module - we could be doing annual merit increases directly in UKG but we're …
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Centralization

We've been able to centralize a lot of payroll and HR functions within the portal including full cycle payroll and tax reporting for multiple pay groups. I can't speak to the HR part as I am only involved in payroll functions.
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UKG Personal Experience

Reduced time with not having to manually enter a ton of new employee data including tax info, direct deposit information, employee addresses, ect. Year end checklist is very helpful to get the payroll department through all the steps for a successful YE completion including and leading up to W2 …
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Centralization

We are implementing the LMS right now and this is going to pay off in ways we haven't even thought of yet. It is going to streamline and strengthen our compliance process, and also give us training opportunities since we can create our own courses. We are so excited to have our LMS directly …
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UKG Personal Experience

I manage our HRIS so I love working with UKG. The Rapid Response team has helped me when I was panicking more times than I can count. It is so helpful knowing I have the UKG team to fall back on when I need help on things new to me (like the first time I had to void and reissue a check). They are …
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Centralization

Payroll administration, Timecard Administration, Training administration. When I used to work for the company back in 2016 these functions where spread out over 3-5 separate applications which made it really hard to keep full track of what was going on. With the system now under one roof, an …
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Centralization

We have been able to centralize all of our trainings. We had ADP and then would also utilize other software so there will multiple logins in order to do trainings. Now everything is through UKG for labor reports, time tracking, PTO and also our trainings so it provides an easier experience for our …
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Centralization

We have centralized all HR functions since switching to UKG Pro. No more paper files at each individual location! Onboarding allows us to have employees complete new hire documents electronically which are stored in the system and managers/HR team can then upload additional documentation into the …
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Centralization

We've been able to simplify processes from onboarding into payroll to eliminate duplicating data entry into multiple systems. We've also taken many systems that were "paper and pencil" and made them electronic to maintain better employee records all in one place.
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Centralization

I am not sure that we have centralized any functions just because we went to UKG. So, I am unaware that our organization benefitted in this way. I wish I could have just selected N/a or unsure rather than having to type out 50 words just to pass this question.
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Centralization

We centralized HRIS, payroll, benefits open enrollment, all into UKG. I think this centralization has been beneficial to the US operations. This centralization has caused challenges for the Canadian Team, as Payroll reporting and year end is now much more tedious.
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Centralization

Recruiting and Onboarding were decentralized in the past. The centralization has allowed us to grow and keep up with the hiring need. It has allowed us to support our hiring managers with a centralized tool
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UltiPro Business Outcomes

Costs savings Time savings Consolidating HR administration under a single solution
We are already experiencing cost savings through efficiency gained by using the system and reports. We also use UltiPro for our subsidiary in New York and it allows us to review and monitor their HR/ payroll data. It …
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Centralization

We have been able to use UKG Pro to help minimize the manual processes in HR, payroll, benefits and onboarding. It has helped save time with file feeds to vendors, onboarding new employees, and benefit administration. We were using a couple different companies for recruiting before but we were …
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Centralization

Using the performance area was a good centralization for our company. Payroll set ups make it easy for auditing and preparing the companies payroll. For a company that has around 2700 employees, and only have 1 payroll admin processing is a plus to the systems functions.
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Centralization

With UKG Pro being our system of record, all of our HR data is in one place for our users and administrators to access. It used to be where our users kept HR data at their individual sites and each site having their own process. Now, managers and administrators can access that data in one place, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (737)
    8.8
    88%
  • View and generate pay and benefit information (733)
    8.8
    88%
  • View job history (721)
    8.8
    88%
  • Employment history (722)
    8.5
    85%

Reviewer Pros & Cons

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Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.ultimatesoftware.com/contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

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Alternatives Pricing

N/A
Unavailable
What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.1Avg 8.0

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.8Avg 8.2

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5Avg 8.2

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.1Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

7Avg 7.7

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.9Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.3Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8Avg 7.7
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Product Details

What is UKG Pro?

UKG Pro™ is a global human capital management (HCM) solution. With it, users are invited to transform their businesses with a connected global workforce experience delivered through HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro aims to be the powerful HCM suite needed to drive people-focused results.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

If you’re passionate about people and culture, meet UKG Pro. Designed to connect your global workforce, UKG Pro is here to help you create a culture where people can’t help but bring their best selves and strongest contributions to work every day. From pay to performance, HR s...
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At UKG (Ultimate Kronos Group), every decision, interaction, and experience we offer is created with people in mind. And we’re in the business of building connections through the world’s best HR and workforce management solutions. We help tens of thousands of organizations acr...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.

UKG Pro Integrations

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 894)
Companies can't remove reviews or game the system. Here's why
William Yiu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
The best scenario is a company at least has 1 HRIS person who is dedicated to [learning] how to best utilize the system, UKG Pro may not be best suited for very small companies without an HRIS person. Support is usually provided generic responses and answers and refers to specific articles where customers have to read and figure how to go about fixing an issue. Not all HR professionals have the time and knowledge to just read an article and resolve their issues on their own.
March 27, 2023

HR Dreams come true

Tonia Douglas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I love that UKG [Pro] is open to new ideas and implementing changes based on client feedback. UKG [Pro] has a very robust reporting and analytic database with BI reporting. [The] platform is setup to handle the full life cycle of employees and is very user-friendly. UKG [Pro] is always upgrading and coming up with new products to enhance [the] user and admin experience.
Score 9 out of 10
Vetted Review
Verified User
For a non-complex workforce that doesn't have job changes (different pay rates based upon job duties like X rate when operating this machine but Y rate when operating that machine), it's very good. Not as good when the workforce gets a little more complex.
Score 7 out of 10
Vetted Review
Verified User
UKG Pro is user friendly and mostly reliable, its a better system than ADP previously used. Its not 100% the best but its user friendly and easy to learn. The system may not be suitable for 1099 NEC payroll/reporting and Canadian Businesses that we were able to use in ADP to pay our businesses.
Score 7 out of 10
Vetted Review
Verified User
I don't have experience with other HCM platforms, so it's difficult to expand on this. I like that it is user-friendly. Most of the every day stuff can be easily picked up and taught to others. The interface is pleasant enough to work with. They do make changes at their spring or fall updates that were clearly not thought through in many users' opinion. They have a great community where all customers are welcome and encouraged to ask questions and share knowledge and experience. I appreciate that.
March 27, 2023

UKG Pro

Score 7 out of 10
Vetted Review
Verified User
I think UKG has a lot of great features and offerings including extended reporting options, extra help/clarification on items in the electronic customer portal, and a lot of helpful articles and how-to's. I think the reason for the 7 is that there are some areas in which UKG could provide better customer service to its clients and their company's specific in-house needs.
Score 10 out of 10
Vetted Review
Verified User
I think UKG could fit almost any company or industry. It is so versatile that you could set it up to meet your specific needs. At our company, for example, we have 2 pay schedules for exempt and non-exempt employees. UKG is able to accommodate this unusual setup by allowing us to add multiple pay groups.
March 27, 2023

UKG Review

Score 8 out of 10
Vetted Review
Verified User
UKG is a very robust system. There is always something new to learn. My favorite thing about the system is the configurable fields. Not every company is the same and this helps to be able to capture data specific to your company.
Score 9 out of 10
Vetted Review
Verified User
UKG Pro [(formerly Ultimate Software UltiPro)] is best suited in Organizations that have 50 or more employees. It works well for multilayered organizations like healthcare companies, accounting firms, organizations with unions etc. I wouldn't recommend for small mom and pop organizations or start-up organizations.
Stuart Ratliff | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
UKGPro could be used with any company, but it is more recommended for an enterprise with about 2,500+ employees to use.

The reason I say that, is for the cost if your under 2,500 employees there are a lot of software options that companies can use that are definitely cheaper and can provide the same amount of functionality that UKGPro does. However if your company is more than 2,500 employees this is definitely the way to go because of its easy to use UI, its mobile application, and other top notch features.
Score 7 out of 10
Vetted Review
Verified User
I like that with our company being mid-sized there are many tools we can utilize to onboard people. It is a great tool to be able to update learning and trainings. It is a great all in one system for so many tools for not only our HR team, but also our employees.
Score 9 out of 10
Vetted Review
Verified User
UKG Pro is user friendly and modernized that has helped us centralize all documentation related to payroll and Human Resources within the company. We use the timekeeping system as our system of record and it helps keeps us compliant in the states like California, Nevada and New York where they have special calculations related to overtime or spread of hours.
Score 10 out of 10
Vetted Review
Verified User
UKG Pro is the only third party payroll provider I have experience with, however I had demos with many providers before making the decision to go with UKG Pro. We previously processed payroll internally and used different vendors for recruiting/onboarding and benefits administration. UKG Pro has simplified the entire employee experience by having all functions under one platform.
Matias Domingo, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The payroll is very much easy to use and allows us to be have 100 percent accurate for processing our payroll which is a testament of the module. One thing that I would love to see more of is the built in analytic dashboards for BI, currently, it is done mostly manual.
Carrie Pipkin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
UKG is less appropriate for small-mid size businesses. The cost of the product makes it difficult for me to recommend the product to smaller organizations. For the rest, I would say that UKG greatly helps organize processes and workflows for businesses. It is a great tool for managers and employees alike
January 18, 2023

UKG Pro Review.

Score 3 out of 10
Vetted Review
Verified User
I would not recommend UKG to a company with operations in Canada. They claim to service Canada, but do not do a good job of it. They do not file year end tax forms, you have to do that manually. They do not remit to most Canadian vendors, so that is manual. They do not submit to CRA, so ROE's have to be submitted manually. When something goes wrong getting assistance for Canadian specific issues does not happen in a timely manner. If you are based in the US with no Canadian operations, it would be a better fit.
January 18, 2023

Go with a pro, UKG Pro

Nancy MacLean | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
For an enterprise size organization I believe it offers robust reporting through Cognos, enables Giving for non profits that prioritize those values, and effectively reduces a paper personnel record to a user friendly electronic one. Excellent Mobile application that allows for workflow complettion. The recruiting does not integrate as well as other modules and has challenges that have not been addressed.
Score 7 out of 10
Vetted Review
Verified User
Good products. Customer Service however in the last 2 years has fallen short of expectations. Cases sit idle for weeks with no one responding to them, even after contact your Acct Mgr or Rapid Response to assist in moving the case forward or getting assistance.
Score 10 out of 10
Vetted Review
Verified User
It is great for payroll and HR because it makes some of the compliance and reporting more efficient. It is also great that it automatically feeds our retirement plan provider with census and contribution data. We have not integrated it with healthcare, but I imagine it can be useful to feed those third-party providers with data as well.
November 28, 2022

Best System Ever!!

Score 8 out of 10
Vetted Review
Verified User
UKG is used for everything from the moment a candidate applies until after their separation and everything in between across our entire organization. It is used integrated with our most common job posting services (Indeed and LinkedIn), it encompasses our entire recruitment effort and module, all of our onboarding, hiring, benefits, payroll, BI for reporting purposes... I'm not sure what functions exist that we are not utilizing within our organization.
November 16, 2022

UKG Pro Review

Dan Galindo, MSHRM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I think UKG Pro is great for companies of all sizes and across industries. I have used UKG Pro at multiple companies now and I really would not want to switch to anything else. UKG Pro helped us through Open Enrollment with very little issues. As someone who works in the benefits field, I highly recommend anyone looking for an HCM system to check out UKG.
Jamie Hale | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I think the 2 sides, Kronos and Pro, are the top knotch on each side. Kronos does what it does, the best Time system, and I also feel the UlitPro side is the best HR/Payroll system. However, they are not combined together yet. The process I am sure is a difficult one, but it is creating headaches for customers that do use both sides. Integrations are not complete, and employees the Business Structure to Org Levels is not a match yet. Plus the updating of any job/org level/locations is not integrated yet. Position Management will be a great addition and we are signed up to be on the controlled role out. Looking forward to see how it all talks togeher once rolled out.
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