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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

TrustRadius Insights

Users have harnessed UKG Pro for an array of HR functions which includes managing payroll, overseeing benefits administration, and …
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UKG Pro is the way to go!

10 out of 10
May 23, 2024
We utilize UKG Pro's full suite of products, including HCM, Benefits, Pay, Talent Acquisition, Reporting, and more! As a fast-growing …
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UKG Pro review

10 out of 10
May 21, 2024
We use UKG Pro for all of our scheduling and timekeeping issues. We are in the process of systemizing our timekeeping, scheduling and …
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UKG Pro Review 2024

7 out of 10
February 26, 2024
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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9 out of 10
February 23, 2024
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (778)
  • View job history (761)
  • View and generate pay and benefit information (771)
  • Employment history (764)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
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View all pricing

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

Avg 7.6


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

Avg 7.8
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
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UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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View all alternatives
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have harnessed UKG Pro for an array of HR functions which includes managing payroll, overseeing benefits administration, and facilitating human capital management. The software also manages tasks such as onboarding new employees, tracking staff time, integrating benefits into operations, and overall streamlining HR processes. Capabilities include executing payroll, managing employees, and producing BI reports. UKG Pro can also handle tasks like tax reporting and payments. UKG Pro can also promote employee performance by conducting reviews and compensation evaluations.

Employee Data Management: Users have praised the system's employee data management capabilities, which facilitate organization and access to critical information. Users appreciate features such as customizable fields and reports that enhance data visibility and decision-making processes.

Payroll Processing: Reviewers across multiple feedbacks have highlighted the payroll processing feature for its efficiency, accuracy, and user-friendly interface. Manual errors can be reduced by automating complex payroll tasks and calculations thus accelerating the entire payment process.

Flexible Configurability: Many customers have lauded the system's flexibility and configurability options, allowing them to tailor settings, fields, and rules according to their unique organizational requirements. This adaptability allows users to align the system with specific business needs, enhancing overall operational effectiveness.

Outdated User Interface: Users have criticized the software's user interface as outdated, specifically pointing out issues with design elements, confusing wording choices, and poor grouping that collectively hinder efficient navigation within the system.

Lack of Functionality: Reviewers have expressed significant dissatisfaction with the limited functionality offered by the software. Users seek additional features and capabilities to be integrated into the platform to better align with their evolving needs and requirements.

Inadequate Reporting Feature: Users have expressed their disappointment with the reporting feature, describing it as slacking in both effectiveness and user-friendliness.

Attribute Ratings


(1-25 of 206)
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Score 10 out of 10
Vetted Review
Verified User
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Jack Klott, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

The online training experience while we were going through implementation was decent. The environment at that time was a virtual environment and was somewhat difficult to set up on our secure network. However, once the details of the environment were taken care of, the training itself was good. There was a lot of information covered during those training sessions, and we were not yet in our actual environment yet, so it was challenging to visualize the information that was being discussed.

Today, they have done away with the virtual environment for the training and they are doing everything via WebEx and in a sandbox environment with a user name and password provided to you during the training session. It is much easier to attend these sessions. There are also self paced training sessions that are very helpful for those that don't have the time during the day to attend a 2-3 hour training session.

August 05, 2021


Score 10 out of 10
Vetted Review
Verified User
UKG has a wealth of features and capabilities. Depending on complexity of your organization, it is helpful to setup initial parameters appropriately so system processes transactions in desired manner.
Score 10 out of 10
Vetted Review
Verified User
UltiPro training programs are great. They (Ultimate Software support team) are always updating and improving their training delivery strategies to ensure that all users get the assistance or the help they need to complete a task, process, or transaction. UltiPro Job Aids are also very good learning tools, but our favorite training tool is the ULTI Quick Tours; they are outstanding. The Quick Tours are step-by-step interactive videos for specific features, functions, or transactions; the average time for each interactive tour is 5 – 10 minutes. We promote the Quick Tours in our GFB Quick Guide To Accessing & Maintaining Your HRMS Account hand-outs.
April 15, 2021

Great Payroll Vendor

Score 9 out of 10
Vetted Review
Verified User
Very robust catalog available. The only downfall is that it can be hard to find a specific portion of a video if you have a small question and dont need a full overview of the process/product.
April 15, 2021

My Ulti Experience

Laura Croft | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I think they train you when you implement a product but it's a standard training for everyone. If you want more in-depth assistance in setting up a module or questions once you get it going, you are out of luck.
February 18, 2021

UltiPro is Great!

Score 10 out of 10
Vetted Review
Verified User
The training is very good, plus there are lots of materials - desk aids, quick-start videos, etc. to help you get up to speed quickly. I like the training on the new features, they are very in-depth and help you use the system to its fullest. There are so many options for training it fits everyone's learning style.
February 17, 2021


Kathy Logan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is very good but would be better if it were easier to ask questions, especially after the class in a real case scenario.
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