UKG Pro (formerly Ultimate Software UltiPro) Reviews

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Score 8.6 out of 100

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Reviews (1-25 of 103)

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Juan Osegueda | TrustRadius Reviewer
March 04, 2020

UltiPro is now my favorite Payroll & HR Platform, hands down!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
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Anonymous | TrustRadius Reviewer
February 13, 2020

UltiPro is Great!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
We just brought a new company on and trained the HR users, and it was remarkable how quickly people got comfortable in the system and became confident in performing their tasks, even though they were converting from a system where they were not allowed to do things in the system. It really illustrated to me how easy UltiPro is to use.
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Anonymous | TrustRadius Reviewer
August 21, 2019

Comprehensive ? Yes. Unified? Yes. Easy-to-use? Not so much.

Score 6 out of 10
Vetted Review
Verified User
Review Source

Usability

3
Clearly, UltiPro has continued building out more and more comprehensive HR functionality with little thought for usability. There are few consistent navigation and interaction paradigms for users to learn, and while tons of functionality is possible, it is generally not presented in the most intuitive way for the end-user. I get the impression that product developers are responsible for the UI and workflows (it works and it's reliable!), but that UX research and design are minimal or non-existent practices in UltiPro's product development process. The system evidences almost no empathy for end-users.
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Jack Klott, SHRM-SCP | TrustRadius Reviewer
March 22, 2019

UltiPro changed my payroll life!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
The usability of this product is super! Good flow for the navigation, good layout for employees to understand. It does take some training for your employees to figure out some of the features, but those that get used to technology quickly will have no problems. You'll need to spend more time with your late adopters of technology.
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Jessica Humphreys, CPP | TrustRadius Reviewer
March 22, 2019

UltiPro Rocks!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
UltiPro provides a very user friendly solution that is easy to navigate. The workflow within the system also allows HR to be in the know what information is being updated and set approvals on the workflow. In addition, the new mobile app allows employees to easily view pay, time off, and edit/update their personal information.
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Bethany Vann | TrustRadius Reviewer
February 05, 2019

UltiPro won me over!

Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

7
In general, UltiPro is easy to use from a standard user perspective. The interfaces are fairly straightforward. However, as I tell people in my training classes: "UtiPro is both very smart and very stupid: It's smart because it does exactly what you tell it to do. But it's stupid because it does exactly what you tell it to do - and some times isn't smart enough to know that's bad."
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Anonymous | TrustRadius Reviewer
February 18, 2019

An opinion at a glance

Score 7 out of 10
Vetted Review
Verified User
Review Source

Usability

6
For an economical HR/Payroll, ESS/MSS
solution, UltiPro (mid-Market platform) is an unassuming solution. Unfortunately, the Time Management-UTM (mid-Market
version) is a poor solution from UltiPro for smaller organizations to
utilize. The UTM functionality is
clunky, ill built and subpar to other Time Management solutions.
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Anonymous | TrustRadius Reviewer
February 13, 2019

Happy

Score 8 out of 10
Vetted Review
Verified User
Review Source

Usability

8
It is a very good system, it is intuitive, and easy to use, but can be cumbersome from the technical administration side for larger organizations. Their customer support is amazing, they are always only an email or phone call away ready to assist with any issue. Which is much better than other solutions we have had in the past.
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Anonymous | TrustRadius Reviewer
February 05, 2019

Great job UltiPro!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

9
UltiPro has helped greatly with providing the tools needed to keep the database up to date while being available for help as needed.
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Feature Scorecard Summary

Employee demographic data (502)
8.9
Employment history (519)
8.3
Job profiles and administration (497)
8.5
Workflow for transfers, promotions, pay raises, etc. (490)
8.3
Organizational charting (422)
7.4
Organization and location management (441)
8.3
Compliance data (COBRA, OSHA, etc.) (352)
7.8
Pay calculation (475)
8.6
Support for external payroll vendors (228)
7.9
Off-cycle/On-Demand payment (16)
7.9
Benefit plan administration (445)
8.1
Direct deposit files (470)
9.2
Salary revision and increment management (376)
8.3
Reimbursement management (61)
8.6
Approval workflow (327)
7.8
Balance details (345)
7.6
Annual carry-forward and encashment (289)
7.3
View and generate pay and benefit information (520)
9.0
Update personal information (520)
9.1
View company policy documentation (370)
8.3
Employee recognition (207)
7.8
View job history (512)
8.7
Tracking of all physical assets (137)
6.9
Report builder (489)
7.9
Pre-built reports (494)
7.8
Ability to combine HR data with external data (346)
7.2
New hire portal (344)
8.6
Manager tracking tools (278)
8.4
Corporate goal setting (188)
7.5
Individual goal setting (226)
7.7
Line-of sight-visibility (168)
7.3
Performance tracking (214)
7.7
Performance plans (272)
7.6
Performance improvement plans (220)
7.5
Review status tracking (277)
8.0
Review reminders (255)
7.5
Multiple review frequency (214)
7.8
Create succession plans/pools (112)
7.1
Candidate ranking (110)
7.5
Candidate search (112)
7.6
Candidate development (107)
7.1
Job Requisition Management (291)
8.0
Company Website Posting (282)
8.4
Publish to Social Media (219)
7.9
Job Search Site Posting (257)
7.9
Duplicate Candidate Prevention (220)
7.0
Applicant Tracking (277)
8.1
Notifications and Alerts (264)
7.6

About UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro™ is a global human capital management (HCM) solution. With it, users are invited to transform their businesses with a connected global workforce experience delivered through HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro aims to be the powerful HCM suite needed to drive people-focused results.

UKG Pro (formerly Ultimate Software UltiPro) Features

Human Resource Management Features

Has featureEmployee demographic data
Has featureEmployment history
Has featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Has featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)

Payroll Management Features

Has featurePay calculation
Has featureSupport for external payroll vendors
Has featureOff-cycle/On-Demand payment
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Has featureStatutory form management

Leave and Attendance Management Features

Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Has featureAnnual carry-forward and encashment

Employee Self Service Features

Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Has featureView job history
Has featureView company policy documentation
Has featureView company news and information
Has featureEmployee recognition

Asset Management Features

Has featureTracking of all physical assets
Has featureAsset issue and transfer management
Has featureAsset return
Has featureWarranty and after-sales status maintenance contract tracking

HR Reporting Features

Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data

Integration with other HR capabilities Features

Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

Has featurePerformance plans
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureReview reminders
Has featureMultiple review frequency

Succession Planning Features

Has featureCreate succession plans/pools
Has featureCandidate ranking
Has featureCandidate search
Has featureCandidate development

Onboarding Features

Has featureNew hire portal
Has featureManager tracking tools

Performance and Goals Features

Has featureCorporate goal setting
Has featureIndividual goal setting
Has featureLine-of sight-visibility
Has featurePerformance tracking

Recruiting / ATS Features

Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureDuplicate Candidate Prevention
Has featureApplicant Tracking
Has featureNotifications and Alerts
Additional Features
Has featureRich Workforce Insight
Has featureOne Unified Solution
Has featureSimple, Person-Centric Tools and Experiences

UKG Pro (formerly Ultimate Software UltiPro) Integrations

Infor Learning Management, NetSuite ERP, Informatica, Certpoint, TTN learning, Ping Identity

UKG Pro (formerly Ultimate Software UltiPro) Competitors

UKG Pro (formerly Ultimate Software UltiPro) Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

UKG Pro (formerly Ultimate Software UltiPro) Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

UKG Pro (formerly Ultimate Software UltiPro) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:UltiPro Global HCM captures country-specific localizations for over 65 countries
Supported Languages: US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more