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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review

7 out of 10
October 05, 2023
UKG Pro is currently being utilized as our HRIS, ATP, PTO tracking and payroll system. Since implementing UKG Pro, our employees are able …
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Honest Feedback

7 out of 10
October 02, 2023
We use UKG Pro for a full employee Cycle experience, which includes payroll, succession planning, recruitment, onboarding, off-boarding, …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (769)
  • View job history (752)
  • View and generate pay and benefit information (763)
  • Employment history (754)

Reviewer Pros & Cons

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Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

Avg 8.1

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

Avg 7.9

HR Reporting

Pre-built and custom reports, and integration with external data.

Avg 7.6


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

Avg 7.9

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

Avg 7.8
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
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UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Integrations

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.2.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 920)
Companies can't remove reviews or game the system. Here's why
Jocelyn Froats, CPP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • UKG Pro has allowed us to better automate our payroll processing.
  • UKG Pro has helped us become a more paper-free organization.
  • UKG Pro allows us to customize the solution to meet our growing and evolving business needs.
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Score 9 out of 10
Vetted Review
Verified User
  • UKG Employee Portal is very user friendly.
  • Payroll is seamless.
  • Timekeeping can handle complex rules.
  • I wish payroll had a batch process where we could store upcoming payments months out.
  • I wish they would give admins more "keys to the kingdom," and we would not have to put so many tickets in for simple changes.
  • I wish they would not nickle and dime us for every little change we need to make.
Score 8 out of 10
Vetted Review
Verified User
  • The job code, salary change and address/email workflows work great.
  • Payroll Gateway is a wonderful products that has made finalizing payroll easy.
  • Approval of Timecards.
  • Allowing the ability to add documents during some workflows. For example, Termination.
  • Instant Synchronization. We transitioned from Kronos WFC, where synchronization from Kronos HR/Payroll to Timekeeping was instant, and it was a big surprise to find out that in UKG Pro, we have to wait 15 to 30 minutes and, in some cases, even longer.
  • Better communication between UKG Pro, Benefit Admin and Plan Source.
Britta H. Hahn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Training is offered at no additional cost. You have 24/7 access to webinars, quick tours, documentation, etc. which really helps you become more invested in UKG Pro.
  • Customer support is superior. You have access to knowledge experts who are interested in your successful use of UKG Pro.
  • The UKG Pro user interface is intuitive allowing for ease of use by both managers and associates.
  • UKG Pro has an amazing user resource called UKG Community that offers a wealth of information.
  • Tax Filing can be tricky. Be sure to understand the process and keep on top of any action on your part.
  • Using a new system can be intimidating. Take as much training as possible to fully understand how to best leverage all of the features of UKG Pro.
  • Try to plan for the possibility of future growth upfront. Think about where you are trying to be in 10 years - will your HRIS platform sustain your growth plan?
Score 7 out of 10
Vetted Review
Verified User
  • Maintains a full history of employment for an employee.
  • Accurately keeps track of time clocked in and out, as well as any time off or overtime.
  • Allows the user to input goals to reach towards with their supervisor and track them as they are completed.
  • The URL to access the company-specific portal can sometimes be confusing.
  • The username/password isn't linked internally, so separate information is needed.
  • It would be nice if UKG Pro synced automatically with Outlook or specific calendar programs for easy time off tracking.
Score 6 out of 10
Vetted Review
Verified User
  • Transfer time amongst the various locaitons
  • Process payroll in a timely manner
  • Allow us to review the hours and reconcile before processing
  • Customer service is not great
  • Whilst we can transfer time amongst the various locations, we don't have a good report for recording this.
  • Tax issues are becoming a regular thing every month
Score 8 out of 10
Vetted Review
Verified User
  • UKG is user friendly. The interface is easily accessible for all employees.
  • Open enrollment has become much easier now that it is processed through UKG
  • Approvals and hiring process flows are streamlined.
  • We currently struggle using the scheduling platform in a way that suits our needs.
  • The tax compliance support has been a struggle over our time with UKG.
  • Setting up filing needs in new states can be cumbersome.
October 12, 2023

Awesome Product for HCM

Muhammad Sadequl Islam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease of running payroll is great
  • Provides well-organized training
  • Ease of use
  • Teams are subject matter experts
  • Hands-on implementation team
  • Response time for investigating issues can be way better
  • Need more space and codes
  • Organizations charts need to be easier
Charles Fashana, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Personal / HR related information is easily stored and accessed within the system
  • Tracking of time and PTO is easy and the reporting is simple and can show the information in various ways
  • Clearly separates "Myself" from "My Team" which is helpful for managers to understand when they are looking for items related to themselves or for their team
  • The Workforce Management area ("My Team") needs to load in a separate window and isn't embedded into the normal experience.
  • Default views never show the data I'm looking for, not easy or intuitive to create and save new default views
  • Always have to revert back to the hamburger menu to ultimately get where you want to go
Score 8 out of 10
Vetted Review
Verified User
  • Payroll Processing software
  • Human Resources management software
  • Onboarding and Recruiting software
  • Continue to enhance existing products based on customer feedback
  • Tax Payment Services amendment processing
  • Customer Service response time
October 05, 2023

UKG Pro Review

Score 7 out of 10
Vetted Review
Verified User
  • The system is easy to navigate
  • Customer service is great
  • We are able to adapt the system to meet our needs
  • Add more visual functionality
  • Incorporate more technology, like surveys
October 02, 2023

Honest Feedback

Score 7 out of 10
Vetted Review
Verified User
  • Payslips summary and the compensation statement
  • Employee Voice Surveys - less time consuming
  • Recruitment module has made it easier for us
  • Reporting
  • Onboarding
  • Auto pay calculations
September 28, 2023

We love UKG Pro!

Score 9 out of 10
Vetted Review
Verified User
  • Annual Reviews
  • Payroll and updating payroll information
  • Reviewing pay stubs
  • Reviewing annual pay increases
  • Password changes can be tedious
  • Multiple steps to update some information
  • Too many tabs, could be condensed to be clear where to find information
September 25, 2023

UKG Pro is the way to go!

Score 10 out of 10
Vetted Review
Verified User
  • Employee File Storage and Compliance
  • Recruiting & Onboarding
  • Time Management
  • Process Automation
  • Open Enrollment
  • File Feeds
  • EEOC Reports
  • W2 Generating
  • State Compliance Forms
  • BI Reports could be more user friendly to build from scratch.
  • Open Enrollment Reports could be more inclusive to include the past elections and new elections summary and if they were declined all together.
  • UKG Case Management Notifications are not always sent out to users.
  • Past OE Sessions need a closed button and should be able to make changes once closed.
Score 10 out of 10
Vetted Review
Verified User
  • All-in-one solution
  • Frequent updates and communications
  • Aasy-to-use LMS with UKG Pro Learning
  • Speed/timeliness of support case requests.
  • Performance management could be improved to compete with other PM software products.
  • It's hard to find training for people who aren't already well-versed using BI. It seems like when I try to attend live webinars of BI training they're for people who are already very comfortable using it and I need a more basic starter to get more familiar with the navigation.
Jason Haskins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Integrates well between the modules
  • Benefits management
  • Open Enrollment
  • Employee Self Service
  • Online community for users
  • Their support follow through can be lacking
  • Communication for system outages/known issues
  • More control of security for administrators
Score 9 out of 10
Vetted Review
Verified User
  • Offers a full suite of products for business needs
  • Has a modern look and feel
  • Easily configurable
  • Great reporting tools
  • Sometimes products are rolled out before they are fully ready - functionality isn't 100% at first implementation.
  • Everything is an upcharge
  • Response time to tickets is inconsistent and take much longer to close since the merger of Ulti and Kronos
Score 8 out of 10
Vetted Review
Verified User
  • Complex location/pay group set up
  • Time tracking, transfers and geofencing
  • Request approvals/workflows for changes
  • Customer support
  • Timecard reporting
  • Delegations
Score 1 out of 10
Vetted Review
Verified User
  • unknown
  • In my opinion, customer support often cannot answer questions without pointing us to their consulting group
  • In my opinion, integration of payroll with timekeeping is difficult
  • In my opinion, API support is weak, one one tab of a report can be exported and the API is not at all flexible...
Score 9 out of 10
Vetted Review
Verified User
  • Ease of flow from recruiting to onboarding to hire
  • Configurability of what we want managers to see vs what employees see vs what admin sees
  • I don't think it gets any better than what UKG People Analytics offers
  • Timeliness of tax responses. They are great with handling, but would love quicker replies
  • Would love the ability to log in as the employee.
Score 9 out of 10
Vetted Review
Verified User
  • Cognos Analytics provides live data reporting with 1000s of reportable fields.
  • The product is aesthetically pleasing allowing for users to learn more efficiently.
  • You can create processes either extremely high level or with more granularity, depending on company needs.
  • More fields in the onboarding BI package would be great.
  • Salary/Performance planning should be included in the base package in my opinion, not as an additional cost, this is a basic HR function everyone needs.
  • More consistency in support teams, we are constantly getting a new account manager and they have to re-learn our company needs, it gets exhausting.
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