UKG Pro

UKG Pro

Customer Verified
Top Rated
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About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
TRUE
UKG Pro

Overview

Recent Reviews

UKG value not ideal

2 out of 10
March 31, 2022
UKG was our first HRIS system, before them we were completely paper-based. We implemented with them in 2017 at first only using Time …
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UKG Pro Thoughts

8 out of 10
March 11, 2022
We use UKG Pro as a full HRIS platform at our nonprofit organization. We use it for recruiting, payroll, benefits administration, learning …
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Makes Payroll Processing Easy

8 out of 10
January 20, 2022
UKG Pro has allowed for a cohesive system that encompasses all aspects of HR, including recruiting, onboarding, payroll, compensation, …
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OMG!! I love UKG!

9 out of 10
January 13, 2022
UKG has been a wonderful all-in-one tool. We use it for timekeeping, goal setting, self-assessments, and reviews. My hourly team uses the …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 48 features

Update personal information (713)

9.0
90%

View and generate pay and benefit information (709)

8.9
89%

View job history (698)

8.8
88%

Employment history (699)

8.4
84%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.ultimatesoftware.com/contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

23 people want pricing too

Alternatives Pricing

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Unavailable

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

What is Paylocity?

Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.

Features Scorecard

Human Resource Management

8.2
82%

Payroll Management

8.5
85%

Leave and Attendance Management

7.8
78%

Employee Self Service

8.6
86%

Asset Management

7.1
71%

HR Reporting

7.2
72%

Onboarding

8.3
83%

Performance and Goals

7.8
78%

Performance Management

8.1
81%

Succession Planning

7.5
75%

Recruiting / ATS

8.1
81%

Product Details

What is UKG Pro?

UKG Pro™ is a global human capital management (HCM) solution. With it, users are invited to transform their businesses with a connected global workforce experience delivered through HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro aims to be the powerful HCM suite needed to drive people-focused results.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

UKG Pro People CenterUKG Pro PayrollUKG Pro Mobile AppUKG Pro RecruitingUKG Pro Employee Voice

UKG Pro Videos

If you’re passionate about people and culture, meet UKG Pro. Designed to connect your global workforce, UKG Pro is here to help you create a culture where people can’t help but bring their best selves and strongest contributions to work every day. From pay to performance, HR s...
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At UKG (Ultimate Kronos Group), every decision, interaction, and experience we offer is created with people in mind. And we’re in the business of building connections through the world’s best HR and workforce management solutions. We help tens of thousands of organizations acr...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.

UKG Pro Integrations

UKG Pro Competitors

UKG Pro Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Comparisons

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Frequently Asked Questions

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

What is UKG Pro's best feature?

Reviewers rate Pay calculation and Direct deposit files and Update personal information highest, with a score of 9.

Who uses UKG Pro?

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees) and the Hospital & Health Care industry.

Reviews

(1-25 of 865)
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March 31, 2022

UKG value not ideal

Score 2 out of 10
Vetted Review
Verified User
Review Source
  • User/employee side it was easy to use.
  • We enjoyed the messaging/SMS capabilities.
  • Support was lacking.
  • Admin side was not as user friendly.
  • Reporting is complicated and not easy to access.
  • Time management and Payroll/Employee data were separate so the 2 sides didn't talk to one another very well (ie, reports were harder to run, payroll errors, lots of extra data entry on "both sides").
  • Very expensive for what you get.
  • Communication with Support and Account Managers was poor.
  • Lots of missing functionality- modules didn't flow or talk to each other.
Monika Ganeva | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Custom Reports via Cognos BI.
  • Customized Platform Configuration Options.
  • Reporting.
  • Client Support for highly technical issues.
  • Delivered functionality that should allow to easily enforce compliance principles.
  • Integration of data/access across all solutions and modules.
March 11, 2022

UKG Pro Thoughts

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Accessibility (cloud based)
  • Intuitive menus
  • Great, easy to use mobile app
  • Responsive customer support
  • Entering hours on the mobile app is sometimes glitchy
  • Browser experience could be improved upon
  • Pricing for long-time customers could be better (5% annual increases is not competitive!)
Score 3 out of 10
Vetted Review
Verified User
Review Source
  • Payroll
  • Year-End Forms
  • User Self Service
  • Time management
  • Finding the correct fields you need for the reports is difficult.
  • Using as a manager to approve TAFW requests is not easy as you have to hunt for them.
  • Figuring out how to merge or link reports is even more difficult than working with them.
  • New users complain that when they try something incorrectly/inadvertently, the programs do not give helpful information about the issue and the state of the attempt.
  • The layout seems to be a conglomeration of separate modules crammed together rather than flowing to each other.
January 13, 2022

OMG!! I love UKG!

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Connecting tools to enhance the use of each. ie goal setting and self-assessments.
  • Time keeping is super easy for employees and managers.
  • It's super easy to navigate all the many tools UKG has.
  • It would be nice to construct your own personal drop down menu for the tools that an individual uses most.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It provides a platform for employees to easily enroll in benefits during the annual enrollment period.
  • It allows employees to complete their personal development plans and submit those to supervisors for approval.
  • It provides employees with current compensation information, including W2s when available for the current tax year.
  • The PTO plans section of UKG is not very intuitive when it comes to understanding how many hours of PTO an employee has left for the year.
  • Employees have to log in to a different system in order to submit a PTO request, so it appears UKG [Pro] does not handle that functionality.
  • There are a lot of menus to sift through, making it difficult to find information sometimes.
Felicia Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Reporting in Business Intelligence is friendly
  • Transmission of payroll through gateway is seemless
  • Fully integrated system is a plus
  • Payment Services - NTR is non existent and cases not managed in a timely manner
  • Time Management - updates cause issues with previously configure items
  • Mobile App - Not as fluid as it should be for users
December 15, 2021

Happy Customer!

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Sell
  • Knowledgeable Support Staff
  • Reporting
  • Bring back some of the old navigation functionality, i.e being able to navigate to sub-pages without having to start from the beginning. Navigating through favorites should have the same functionality as navigating from the menu.
  • The better transition of ALM. Case maintenance became very slow, had to start escalating for them to get attention.
  • Maybe this already happens, but give some companies the opportunity to review releases and provide feedback.
December 15, 2021

HR Dreams come true

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Streamline payroll and tax payments
  • BI reports and analytics - via scheduled delivery
  • Consolidating all employee data on a user-friendly platform for easy navigation and administration
  • Products are holistic, and all geared towards helping HR and companies manage their teams and team members
  • Include SSO links in notification emails for users that work in the field that use the mobile app, as well as the standard links that route back to the desktop. e.g. PTO request approvals, job requisition approvals, people assist notifications
  • Service requests in Ultimate Community have a serious lag. Provide more resources to get projects completed in a more timely manner. Most steps are stalled in our internal projects that require data feeds, UDES, or interface builds waiting for a UKG resource assignment.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use
  • Availability of learning tools
  • Constant improvement, forward thinking on what the customer will need
  • 1095 reporting. Last year we had to run all states instead of being able to run just CA
  • BI has become more user friendly, I'd like to use more of the canned reports, but they don't always seem to be accurate
  • I've had cases where I've asked someone to call me to resolve because it would only take a few minutes. The cases tend to go back and forth due to miscommunication and take much longer to resolve than they should.
Chanel M Nelson, MHRM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Product Offering
  • Ease of Use
  • Long-term growth capacity
  • Customer Service
  • Reporting ease of use
  • Try not to do so much at once, it hampers the client and associate experience
December 15, 2021

UKG its as easy as 123

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • User friendly
  • Support
  • Quick actions
  • Easy transitions between desktop and the app
  • Room for improvements on the app and what data you can research select
  • Talent can be improved upon, sometimes not user friendly and there are lots of questions
December 15, 2021

UKG is the BEST!!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Payroll
  • Benefits Administration
  • Onboarding
  • Rapid Response customer service
  • W2
  • ACA
  • Quicker time to assign case managers on new projects- adding new business to existing or new payroll.
  • Generating in advance an employee's salary prior to their last day in case payroll hasn't begun yet.
  • Can we keep the Classic view the UKG? The classic view is way better and easy to navigate.
December 15, 2021

Give it a try!

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Training and a knowledge base is accessible to customers
  • Provides a robust reporting tool (Cognos)
  • Payroll processing runs smoothly
  • Continually looks to improve the system taking customer feedback to enhance the tools
  • Collaborations with partners during implementation are needed. UKG Pro support should attend status meetings.
  • The ability to approve time off requests directly from emails.
  • Provide Administrators with proxy access to log in as users. This would assist in troubleshooting issues and reduce cases logged.
  • Standard reports should have an output option in a database format, ie. CSV. Currently, if the output is basically pasted as the PDF format in an excel file which is not sufficient for sorting, filtering, pivots, etc.
  • All support cases should be assigned within 12 hours.
  • UKG Benefits needs improvement to be more user friendly and more like a Benefits Administration system.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The customizability of the Business Processes and Workflows
  • Platform Configuration
  • People Analytics/Business Intelligence Reporting
  • Workforce management Classic (Time Off, Scheduling and Timesheets)
  • Learning Management System
  • Life Events/Benefits