UKG Pro

UKG Pro

Customer Verified
Top Rated
TRUE
About TrustRadius Scoring
Score 8.4 out of 100
Top Rated
TRUE
UKG Pro

Overview

Recent Reviews

UKG value not ideal

2
March 31, 2022
UKG was our first HRIS system, before them we were completely paper-based. We implemented with them in 2017 at first only using Time …
Read full review

UKG Pro Thoughts

8
March 11, 2022
We use UKG Pro as a full HRIS platform at our nonprofit organization. We use it for recruiting, payroll, benefits administration, learning …
Read full review

UKG Pro over-promises and under-delivers

3
February 20, 2022
HRIS software that moves manual processes to the cloud-based system for both Payroll and HR needs, and provides a self-service portal for …
Read full review

UKG Pro for everyone

10
February 14, 2022
This is our HR system of record. We also report out of it. We use it to track all of our benefits, as well as run our payroll through it. …

Makes Payroll Processing Easy

8
January 20, 2022
UKG Pro has allowed for a cohesive system that encompasses all aspects of HR, including recruiting, onboarding, payroll, compensation, …
Read full review

OMG!! I love UKG!

9
January 13, 2022
UKG has been a wonderful all-in-one tool. We use it for timekeeping, goal setting, self-assessments, and reviews. My hourly team uses the …
Read full review

Do NOT purchase UKG

1
January 06, 2022
We use UKG for Payroll, Learning, and their Survey Tool
Read full review

UKG Pro.....way to go

9
December 30, 2021
UKG Pro fast became our one source for all HR information. The modules we have with UKG are onboarding, Payroll, Time and attendance, …

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Popular Features

View all 48 features

Update personal information (713)

9.0
90%

View and generate pay and benefit information (709)

8.9
89%

View job history (698)

8.8
88%

Employment history (699)

8.4
84%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of UKG Pro, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.ultimatesoftware.com/contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

23 people want pricing too

Alternatives Pricing

N/A
Unavailable

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

What is Paylocity?

Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.

Features Scorecard

Human Resource Management

8.2
82%

Payroll Management

8.5
85%

Leave and Attendance Management

7.8
78%

Employee Self Service

8.6
86%

Asset Management

7.1
71%

HR Reporting

7.2
72%

Onboarding

8.3
83%

Performance and Goals

7.8
78%

Performance Management

8.1
81%

Succession Planning

7.5
75%

Recruiting / ATS

8.1
81%

Product Details

What is UKG Pro?

UKG Pro™ is a global human capital management (HCM) solution. With it, users are invited to transform their businesses with a connected global workforce experience delivered through HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro aims to be the powerful HCM suite needed to drive people-focused results.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

UKG Pro People CenterUKG Pro PayrollUKG Pro Mobile AppUKG Pro RecruitingUKG Pro Employee Voice

UKG Pro Videos

If you’re passionate about people and culture, meet UKG Pro. Designed to connect your global workforce, UKG Pro is here to help you create a culture where people can’t help but bring their best selves and strongest contributions to work every day. From pay to performance, HR s...
 Show More
At UKG (Ultimate Kronos Group), every decision, interaction, and experience we offer is created with people in mind. And we’re in the business of building connections through the world’s best HR and workforce management solutions. We help tens of thousands of organizations acr...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.

UKG Pro Integrations

UKG Pro Competitors

UKG Pro Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Comparisons

View all alternatives

Frequently Asked Questions

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

What is UKG Pro's best feature?

Reviewers rate Pay calculation and Direct deposit files and Update personal information highest, with a score of 9.

Who uses UKG Pro?

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees) and the Hospital & Health Care industry.

Reviews

(1-25 of 490)
Companies can't remove reviews or game the system. Here's why
January 06, 2022

Do NOT purchase UKG

Score 1 out of 10
Vetted Review
Verified User
Review Source
You always have to open a ticket and likely two per issue because that is how the system works. We have had payroll critical issue and we were forced to open a ticket.
Jack Klott, SHRM-SCP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The UltiPro support system is fantastic. As a new client, I was assigned an account manager and had a good hand off from the implementation team to my account manager. The process for submitting and tracking new cases is extremely easy through the Customer Success Portal. While processing payroll, the rapid response hotline is your best option for a quick resolution.

The only negative that I would add is that several cases will get added to the list of open cases, by Ultimate support staff, and not much detail is provided when those cases get submitted, so I am not always clear on what is supposed to be done. Especially with the Payment Services area, it would be nice to have them give a little more detail when submitting a case that needs to be addressed.
Adam Reidel, MBA, PHR, SHRM-CP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
You get great support during activation but afterwards it is hit or miss. Slow to respond and getting your account manager involved is an act of congress and YOU have to seek it out, it won't just happen for you. Very disappointing level of service.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I am excited to have a system in place that will be part of the entire employment journey from candidate to hiring to retiring. I think that it is important for the culture of an organization that the tools they use are well integrated with each other and easy for the employees so having many areas of HR encompassed in one system is such an added bonus as the look and feel will be familiar throughout all areas from Applying for a job, performance management, benefit, etc.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The ability to request support is not very intuitive, often I email our account rep directly with issues that I have. She creates the cases for me and connects me to the appropriate support. Once a case has been logged, support will follow up within 24 hours, typically. However, I have had experiences where cases are dropped or not followed up.
Jeremy Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Implementation Support: 10
Our personal account manager: 10++++++++
Rapid Response sometimes takes 45+ minutes just to get a hold of a person (if you don't get hung up on)
Payment Services support is great...when you get a response. The turnaround time for help is awful.

Overall I still give a 7 because our Account Manager makes up for all the other bad service.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The implementation team was phenomenal, but we don't always have the same level of knowledge with the post-live support. For example, we are 10 months live and still struggling to get the history loaded. Rapid response Team is always very effective and skilled though!
August 13, 2021

UKG Next Level

Score 10 out of 10
Vetted Review
Verified User
Review Source
I have always had quick response times from UKG.
The support staff has always been very knowledgeable and will to assist.
They like to help you with your issue and show you how to correct if needed again.
They also provide articles and step by step instruction if necessary.
I am a very hands on person. They will help by explaining what and why, which is a big deal to me
Score 9 out of 10
Vetted Review
Verified User
Review Source
UKG Pro did a great job supporting us during the implementation phase and with our live system. They have subject matter experts within the customer support team, which allows for the most experienced person to address the need in a timely manner.
August 13, 2021

User Friendly

Score 10 out of 10
Vetted Review
Verified User
Review Source
Sometimes it can be frustrating as a Canadian Client because when my team calls in for support we wait on hold, explain the situation, only to be redirected to someone on 'the Canadian team'. It would be nice if there was either a Canadian help line specifically, or all reps could assist with both.