UKG Pro

Our executive relationship manager and account manager are why we love UKG. I'm really hoping this does not change.

After the sale, we were their priority. They did everything they said they would do, and the communication was always very clear with what they expected from us and what we should expect from them. They did a very good job of onboarding and keeping us engaged from the time we signed the contract to the time we started our activation.

Pretty easy

Great

Representatives we work with have changed over the term of our relationship with UKG, but we continue to have a good relationship.

Easy to work with

Because I already knew what to expect during implementation I found the process very easy. Point of contact going forward was not always clear. Having a defined list of contact is very helpful.

Most we have worked with are good to work with and helpful.

We don't get near the attention or support we did in sales and in implementation.

for the first couple of years they have been very responsive and helpful to work with, however since the merger I have noticed a serious drop off in service quality and everyone seems to be much busier. and to be honest people seem less satisfied with the company they work for. It used to be they talked about how great Ultimate was to work for, and their happiness was reflected in their level of service and relationships with us. Now that is gone.

I wasn't involved in this process either.

The vendor has always been easy to work with in my experience.

UKG Pro still provides great service. Their customer satisfaction rating was one of the reasons we chose them. They still provide great service but we have seen a dip in responsiveness in the last few years with internal reorgs in their service teams.

I did not see any change in service.

Very user friendly

ERM very easy to speak with and always available.

It continues to get better and better. Just pin down implementation dates - we thought once we signed contracts we would start the implementation process and in fact had to get on a list several months out before the implementation started. My ERN is constantly in contact with our team to help us get ever more out of the software.

Overall we have been happy with the manner in which our account has been handled and vendor response to needs

I was not directly involved with configuration but it went pretty well

I have dealt with a gentleman named Scott Mertzel over the years and he is a first class account rep.

Excellent customer service and they do what's needed to get items taken care of.

Not always sure who was the best person to contact for specific questions. Little contact in recent years with management or sales.