UKG Workforce Central (discontinued)

Formerly Kronos Workforce Central

Accessible through smart phone.

Interface with indeed.com and other job boards.

Able to support many different levels of employees in different locations.

The implementation was awful.

The trainers didn't understand our industry.

The trainer was overworked, unreliable, and scattered.

Tracking employees time

Scheduling consistency and accuracy.

Ease of configuration

Ensuring all verticals within the product are tested accurately

Self Service

The app is user friendly, and is accessible for any associates on their personal device

UKG Workforce [Central] makes it easy to keep up with the amount of benefit time you have remaining

It is easy to see at-a-glance on time cards if there are issues when working through payroll

The minor exceptions (late in) do not put a notification up, but still need to be addressed when processing payroll

I would like for it to default to All Home Locations, rather than a blank screen, when you go to run Genies or look at Schedule Manager

Employees can utilize the application to change shifts, claim open slots in daily shifts, or set up under directive authorization for breaks.

The UKG Workforce Central application is the only one of its kind that has the most affordable prices.

The platform is amazingly user-friendly and has efficient features like scheduling and tracking.

The UKG Workforce Central sometimes does not correctly indicate how much time was spent working or not while paused when the timekeeper is integrated into the computer application.

It takes an absurd amount of time for loading a schedule.

Smartphone-specific application

Clean UI

Adaptable

Support is inconsistent

Some additional functionality is billed at a premium

Rule development appears to be challenging in our organization

Very flexible in it's configuration

Very engaged and helpful community help page

Robust and mature product

Steep learning curve for System Admins

Can be complex due to it's flexibility

We've had some reliability issues with the InTouch scanners

Time clock

Payroll

Benefit administration

Quick/easy access to employee profile information

Sometimes the layout updates are not ideal

Training resources for [the] company

Vendor interface.

Customer service.

Training tools.

Custom interfaces pricing.

Allow clients to change interfaces without support.

Flow between HR onboarding and payroll.

Ease of use and access by employees for their own information.

Keeps payroll processing up to date for changing laws.

Timekeeping while detailed can be clunky and approval processes are somewhat limited.

Support is very hit and miss where sometimes you get an answer and a knowledgeable person and sometimes not.

Actually submitting ACA reporting to the IRS like other payroll providers do instead of requiring clients to upload it themselves directly.

Tracking of time

Flexibility on configuration

Design

Mobile coordinates on time card audit. Yes, there is a report but it would be nice to have a right on the time card audit.

A team calendar for anyone in WFC not just those in the WFS areas. Currently, no way to tell who is off on my team when I am not part of the WFS setup.

Cost is outrageous.

Reporting.

Tracking.

Payroll.

Training.

User interface.

Shortcuts.

The time card interface is fairly intuitive and easy to read.

Updates to time are reflected immediately.

Tabs other than the time card tab are not so user friendly.

A prompt function reminding managers to approve time on the deadline would be helpful (to my knowledge, this function does not exist. If it did, organizations could load those deadlines, and it could auto-generate from there).

One source for all leave/time card needs

Everyone needs to use it so there are trainings periodically

Severely outdated UI (at least the version our org is using)

Core features are unnecessarily buried

Hours tracker.

Reports of accrual balances and projections.

For what it is, it doesn't need any improvements.

Support is very helpful in solving configuration problems.

Payroll taxes calculate correctly and without any doubts or confusion.

The building block type of structure allows for easy customization.

ATK functionality is not user-friendly at all.

Reporting tools are not where the organization needed them to be.

The organization experienced some slow processing and glitchiness.

Keeps track of PTO.

Easy to use.

Makes clocking in painless.

Sometimes it can take a little bit to register that you have clocked in or out.

Tracking Punches

One data entry point for Timekeeper, HR & Payroll

Reporting in WC 8.0

Difficult to set-up: not a good canned system. Many hours of programming required for set-up

Not as integrated as led to believe: there are issues with integration of data at times

Difficult to set-up interfaces: the system is not friendly for interfaces

Tracking of punches

Tracking of accrued hours

With the help of Kronos we were able to create some custom processes that work very well for us.

In order to keep things separated for our individual work places for some reporting we had to create multiple versions of the same report with the different location parameters.

There are areas that we do not use that I think would be beneficial to our company.

While not the fault of Kronos, we do have interfaces both into and out of Kronos, and these do sometimes cause us problems.

Reporting - reports run quickly once scheduled

Time editing - it is quite simple to edit someone's time when necessary

Accruals - Kronos correctly calculates our employees' vacation and PTO accruals 99% of the time

Reporting - some of the reports' names do not coincide with the data that is pulled from the system

System errors - the system crashes regularly on us with no real explanation why

Punch accuracy - sometimes the punches from the timeclocks do not feed into the system

I personally feel like timekeeping is very well thought out and has some powerful tools built in. There is a bit of a learning curve but with strategically placed SMEs we were able to get the use and functionality we needed out of the system.

Workforce planning has been crucial in planning operational support in our retail and customer service centers. It is also editable and modifiable as needed.

While it is a pro that the system allows us to do all we need on the timekeeping front, the con is that it requires SMEs to ensure our workforce knows how to do it effectively.

The requesting of time off through the calendar/schedule could use some work. It's not intuitive for most of our workforce (regardless if they are retail associates or software engineers) and we frequently run into issues. Our SMEs and guides are able to sort out most issues.

I am not a fan of Kronos using FLASH and I find the system to be slow.

Allows multiple edits

Very simple

User-friendly

I think they are doing extremely well!

Rolling the timekeeping into the payroll system is much easier than with our previous system.

Kronos is extremely robust and has many features that we have not begin to use.

Kronos can take a simple task and make it overly complicated. This is the problem when the program is so incredibly robust.

All of the tax withholding and filing was handled autonomously by our previous payroll company. We had little knowledge of what they were doing. With Kronos, we are required to provide filing schedules, specific EIN for each locality, etc. This is something we would have preferred not to concern ourselves with and was much easier on us when the previous company was handling.

Kronos seems to be geared toward large organizations with a payroll department, accounting department, HR department, etc. Our company is small and has only one employee in each of those roles. As such, Kronos can be a real burden on that one employee to do a lot of work that should be handled by a team of people, especially in the implementation phase.

As a full service hospital there can be demands of staff to respond to high census or staffing shortages. Kronos has offered great utilization in floating hours between units and departments, identifying direct or indirect patient care hours, and ultimately offering analytics to clinical and operational leaders. This ability to specifically move hours while at work is exceptional for reporting and planning purposes across the organization.

The self-managed and leader managed options of an employee’s time card is of huge benefit. As a 24/7 hour operation it is critical that each individual is accountable for their own timekeeping. Kronos allows each employee to manage and submit adjustment, updates, and changes while at work without having to have their manager do it for them. The proceeding approval/acceptance process with these changes is well established and easy to authenticate.

The ability to access and navigate the user interface is very friendly and forgiving. Other systems can be quite cumbersome and hard to navigate, update, and easily change, but Kronos is pretty straight forward both for users and administrators. This ability to easily orient new team members and managers has been a great benefit to the organization.

Without proper implementation and guidelines around accountability Kronos can become a burden just like any other misused system. With that said, there are managers who manage near 50 people in our organization and if employees don’t manage/update their time cards a manager will be overwhelmed to keep it accurate for them. When it comes to floating hours and tying it to new locations or cost centers via pay codes it can be a challenge to correct mismanaged time cards.

One complaint is that that timecards don’t always update in live time when approving or adjusting hours or time off. When in a crunch to approve timecards prior to payroll being run it can be a little intimidating to submit a timecard that doesn’t represent a full-week of work although you entered or approved the correct hours. Speed and processing of the system lags, so can cause frustration.

More automation around requests and approvals would be beneficial to high volume managers. Having to manually approve each request or change can be very time consuming for leaders who must log into the system to do so. Automation around holiday or sick time requests would be nice and would provide some relief to teams. Additionally, creating features to approve such requests visa email link or similar would save the time of having to log into the application.

Accessible online and through a mobile app outside of work

Utilizes the same login system as the rest of our software so we don't have to remember multiple passwords

Simple user interface

The user interface is simple but it's outdated and doesn't run very smoothly. Sometimes it takes multiple clicks to get the page to change and the password often has to be entered twice.

Once you have logged in to the Kronos app for the first time, it stays calibrated to your employer, but the setup requires a set of codes and other info to log in for the first time.

Communication with the Kronos Project Manager - there has never been an occasion when the Project Manager has not made themselves available to get on a call or resolve issues.

Managing Resources - On many occasions multiple projects were overlapping one another and the Kronos Team was excellent in organizing their time to meet various due dates.

Resolving issue - Being able to resolve application and database concerns are critical when working on a project and on several occasions we've met to define, research and resolve issues.

Having a backup when a consultant is on leave has been a concern but the status of the project was never jeopardized.

Managing consultant leave schedules should be a priority especially when working on a project during peak leave times. Make and keep track of staff leave time to successfully prioritize project tasks.

Trouble shooting the Transaction Assistant error report is challenging. If a "user friendly" error report could be made it will be extremely helpful.