Name: Ultimate.ai
Rating: 8.8 (2 reviews)
Author: Ultimate.ai

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

Accounting

CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Enablement

Sales Training

Sales

Data Loss Prevention

Security

Awards Management

Construction Accounting

Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

Insurance Agency Management

Veterinary

Vertical-Specific

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Ultimate.ai is a customer support automation platform that aims to transform the way businesses interact with their customers. According to the vendor, this solution is designed to cater to the needs of customer support teams, contact center managers, customer experience managers, e-commerce companies, and financial services companies. By leveraging advanced AI technology, Ultimate.ai claims to enhance customer experiences, optimize workflows, and streamline support operations across various industries.

## Key Features

**Chat Automation**: According to the vendor, Ultimate.ai's AI chatbot is capable of speaking 109 languages, which is said to enable businesses to deliver improved customer experiences. The chatbot operates round-the-clock and collects context and information to assist human agents.

**Ticket Automation**: Ultimate.ai offers a ticket automation feature that automates the triage and response process for support tickets. The vendor claims that this feature reduces handle times and optimizes workflows, thereby maximizing the productivity of support teams and enhancing ticket handling processes.

**UltimateGPT**: The vendor states that UltimateGPT, powered by LLM and generative AI, allows businesses to build a bot within minutes. It seamlessly connects to the help center without requiring extensive training, providing early access to the capabilities of UltimateGPT.

**Human-like AI**: According to the vendor, Ultimate.ai's human-like AI enables businesses to engage in natural and on-brand conversations with customers. By leveraging LLMs and conversational and generative AI, the platform aims to deliver accurate and efficient support, creating customer experiences similar to ChatGPT.

**No coding required**: The platform is designed to be user-friendly, specifically tailored for customer support teams. The vendor claims that businesses can simplify the bot creation process using the intuitive, no-code Dialogue Builder, without the need for coding skills.

**Speak any language effortlessly**: Ultimate.ai allows businesses to communicate with customers in up to 109 languages. The vendor claims that this centralized language management eliminates language barriers in customer support and facilitates multilingual support.

**Safety & security certifications**: Ultimate.ai is GDPR and SOC 2 type 2 compliant, ensuring the safety and security of customer data. According to the vendor, the platform meets industry standards for data protection, providing businesses with a secure environment.

**Fully connected, living in your tech stack**: The platform seamlessly integrates with CRM and back office systems, making it configurable and customizable to fit existing tech stacks. The vendor claims that this integration avoids disruptions and data silos, allowing the platform to scale according to the company's needs.

**1 virtual agent, 109 languages**: With support for 109 languages, Ultimate.ai aims to enable businesses to provide personalized experiences at scale. The vendor claims that the platform understands the nuances of different languages, providing multilingual support for a global customer base.

**Supported CRM integrations**: Ultimate.ai offers one-click integration with CRM systems, facilitating fast and effective resolutions for customers. The platform seamlessly integrates with chat, email, messaging, and social channels, enhancing customer support across multiple communication channels.

Ultimate.ai is an AI-powered chat automation and ticket automation software solution from the company of the same name in Berlin. It is used to provide fast and consistent resolutions to customers across all digital support channels, streamline processes, and reduce support costs.

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Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

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The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

Ultimate.ai

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is Ultimate.ai?