Unbabel

Unbabel's translation tools were built for customer support and marketing teams. Customers report positive experiences due to the speed of translation, its accuracy, intuitive design and ease-of-use when creating ready-made answers. The integration with other customer support tools, such as Zendesk, have been a great time saver for training new teams.

Despite these benefits, customers have experienced some issues when using Unbabel including long wait times, errors in translation and difficulty logging in when there are too many chats at once. In addition, there is no way to select multiple chats at once or indicate whether or not a coworker has already sent the same text to Unbabel which can result in potential overuse of the service and higher fees. Overall customers are satisfied with Unbabel's features as well as their customer support teams.

• Unbabel’s seamless integration with Zendesk has improved customer satisfaction by 4.2 points. • Customers appreciate the speed and accuracy of translations, as well as the intuitive design and templates available. • Working from home is made easier with the ability to split jobs into micro-tasks and connect with other translators. • Users have reported positive experiences overall, despite some inaccuracies in translation or slow wait times.

• Misleading translations: While most customers are satisfied with the accuracy of Unbabel's translations, sometimes grammar errors or missing context can result in an inaccurate or confusing translation. • Long wait times: On occasion, customers have experienced long wait times when requesting a translation from Unbabel which can be an inconvenience for urgent customer service requests.
• Login issues: As Unbabel gets busier, some customers have experienced difficulty logging in when there are too many chats active at once. • Expensive cost per ticket: The cost per ticket is expensive due to the human proofreading layer that comes with this product, making it challenging to manage in terms of budgeting.

Users recommend using Unbabel for translation purposes with the Zendesk suite of software. Integration is seamless and requires minimal maintenance. They also suggest improvements for the manual process of translating knowledge base articles. Another common recommendation is that Unbabel is a good phrase translation program. Users mention that it efficiently translates phrases and works well for long messages. They advise using shorter and logically compound sentences for more effective translations. Additionally, users recommend Unbabel for customer service and foreign language translation. They mention that it is fast and usually provides perfect translations. Overall, users suggest considering Unbabel if you want to expand your customer base and reach out to a wider audience. They highlight Unbabel's services as quick, reliable, and providing peace of mind.