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Unbabel

Unbabel

Overview

What is Unbabel?

Unbabel is a translation software from the company of the same name in San Francisco. The company’s language operations platform blends advanced artificial intelligence with human editors. The vendor states Unbabel integrates in any channel so agents can deliver consistent…

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Pricing

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What is Unbabel?

Unbabel is a translation software from the company of the same name in San Francisco. The company’s language operations platform blends advanced artificial intelligence with human editors. The vendor states Unbabel integrates in any channel so agents can deliver consistent multilingual support from…

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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The Phrase Localization Platform is an AI-powered language platform that integrates translation, scoring, and automation tools in one place for businesses and language service providers. It offers scalability, a vendor-neutral approach, and advanced analytics for performance optimization, with…

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Product Demos

Unbabel Demo Day YC W14

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Demo Unbabel email

YouTube

AppExchange Mavericks: Unbabel Helps Scale Customer Service Operations Through AI

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Product Details

What is Unbabel?

Unbabel aims to eliminate language barriers so that businesses can thrive across cultures and geographies.


The company’s language operations platform blends advanced artificial intelligence with human editors, to provide faster, high-quality translations that get smarter over time. Unbabel integrates in any channel, so agents can deliver consistent multilingual support from within their existing workflows. This is to make it easier for enterprises to grow into new markets and build customer trust in every corner of the world.


Unbabel plugs into popular CRMs and Chat platforms to deliver translations within existing workflows across digital support channels like chat, email, or FAQs.

All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business.

Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate with customers around the world, no matter what language they speak.


The Language Operations Platform includes:

  • Augmented Machine Translation

  • Portal

  • Channel

  • Integrations

Languages Supported:

  • Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Portuguese (Brazilian), Russian, Spanish, Spanish (Latin American), Swedish, Turkish

Unbabel Video

Unbabel Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Unbabel is a multilingual translation tool that provides efficient and accurate translation services for customer service and marketing use cases. It integrates seamlessly with customer support tools, such as Zendesk, making it easy to manage from the admin side. Customers appreciate Unbabel's ability to communicate in multiple languages without language barriers, as well as its user-friendliness, versatility of language options, and quality of translations. Companies like Logitech have found success using Unbabel for multi-language support.

Important benefits users receive from using Unbabel include fast turnaround times with an extra layer of proofreading done by humans, intuitive design with easy-to-use templates, archiving capabilities, ready-made answers, and helpful customer support team. These features make communication across different languages seamless, allowing customers to provide professional responses quickly and accurately.

Though users generally have positive experiences with Unbabel, there are some drawbacks reported by customers including errors that slow down the product, occasional translation mistakes, and difficulty logging in when there are too many chats open at once. Additionally, some customers have indicated the cost per ticket can be expensive which could lead to a higher bill than expected if not monitored properly.

Unbabel's translation tools were built for customer support and marketing teams. Customers report positive experiences due to the speed of translation, its accuracy, intuitive design and ease-of-use when creating ready-made answers. The integration with other customer support tools, such as Zendesk, have been a great time saver for training new teams.

Despite these benefits, customers have experienced some issues when using Unbabel including long wait times, errors in translation and difficulty logging in when there are too many chats at once. In addition, there is no way to select multiple chats at once or indicate whether or not a coworker has already sent the same text to Unbabel which can result in potential overuse of the service and higher fees. Overall customers are satisfied with Unbabel's features as well as their customer support teams.

• Unbabel’s seamless integration with Zendesk has improved customer satisfaction by 4.2 points. • Customers appreciate the speed and accuracy of translations, as well as the intuitive design and templates available. • Working from home is made easier with the ability to split jobs into micro-tasks and connect with other translators. • Users have reported positive experiences overall, despite some inaccuracies in translation or slow wait times.

• Misleading translations: While most customers are satisfied with the accuracy of Unbabel's translations, sometimes grammar errors or missing context can result in an inaccurate or confusing translation. • Long wait times: On occasion, customers have experienced long wait times when requesting a translation from Unbabel which can be an inconvenience for urgent customer service requests.
• Login issues: As Unbabel gets busier, some customers have experienced difficulty logging in when there are too many chats active at once. • Expensive cost per ticket: The cost per ticket is expensive due to the human proofreading layer that comes with this product, making it challenging to manage in terms of budgeting.

Users recommend using Unbabel for translation purposes with the Zendesk suite of software. Integration is seamless and requires minimal maintenance. They also suggest improvements for the manual process of translating knowledge base articles. Another common recommendation is that Unbabel is a good phrase translation program. Users mention that it efficiently translates phrases and works well for long messages. They advise using shorter and logically compound sentences for more effective translations. Additionally, users recommend Unbabel for customer service and foreign language translation. They mention that it is fast and usually provides perfect translations. Overall, users suggest considering Unbabel if you want to expand your customer base and reach out to a wider audience. They highlight Unbabel's services as quick, reliable, and providing peace of mind.

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Unbabel (Lingo24) - goto for Translation services -

Rating: 7 out of 10
September 11, 2024
JA
Vetted Review
Verified User
Unbabel
4 years of experience
We use the product to provide translated data for our projects. The scope of this product is with most of our global teams. We started using this service approximately around 4 to 5 years ago. In a lot of cases our end users require translation services in quite a few languages and we leverage Unbabel (Lingo24). We always had a pleasant experience working with their team.
  • Project Management/Expectation settings
  • Quick turnaround for Quote
  • Managed portal for self service which saves a lot of emails
  • Quality of service
Cons
  • The only issue we faced was for billing when the transition from Lingo24 to Unbabel happened. However, I did not face anything after.
If you need a quick turnaround for quoting your end users. If you like to have a self service portal to manage your projects.The translation quality is pretty good and just in case you have any issues with it there is always a scope for feedback.
  • We dont have to worry about the translation services as its being managed by them
  • The quotes can be downloaded / so that the pricing expectation setting can be set accordingly with the end users
We started off with this provider and haven't tried anyone else.
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