Name: Unicommerce
Rating: 10 (2 reviews)
Author: Unicommerce

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Continuous Integration

PHP Frameworks

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

Emissions Management

Visitor Management

Whistleblowing

Enterprise

Accounting

SaaS Spend Management

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Access Gateways

Cloud Migration

Cloud Storage

Data Center Cooling

Data Warehouse

Database-as-a-Service (DBaaS)

DevOps

Enterprise Service Bus

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Migration

Mobile Identity

Network Performance Monitoring

Open-Source Database

Privileged Access Management

Storage as a Service (STaaS)

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Point of Sale

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Apparel

Banking

Equation Editors

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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### Order Processing and Fulfillment
Users consistently highlight Unicommerce's order processing and fulfillment as key strengths of the platform. The software's ability to streamline order management processes, enhance inventory accuracy, and improve order fulfillment rates has garnered positive feedback from users. While some users have mentioned minor drawbacks such as slow order synchronization, overall, Unicommerce is praised for its effectiveness in managing orders and inventory efficiently. The platform's automation features and integration capabilities with various e-commerce channels have been commended for simplifying the order processing and fulfillment workflows for businesses.

### Inventory Synchronization
Users consistently highlight Unicommerce's inventory synchronization as a key strength of the platform. They appreciate the real-time inventory tracking feature that allows them to manage stock levels efficiently and meet customer demands promptly. While there have been occasional instances of delays or lag in inventory syncing, the overall sentiment leans towards the effectiveness and reliability of Unicommerce's inventory synchronization capabilities. Customers find it beneficial for managing inventory across multiple channels and marketplaces from a single platform, streamlining their operations and enhancing productivity.

### Account Management
While some users appreciate the convenience of managing multiple marketplace orders and inventory through Unicommerce's account management system, others have raised concerns about its functionality and customer support. The platform's ability to streamline account management processes seems to be a point of contention among users, with some finding it efficient and others experiencing challenges with its features. The overall sentiment regarding Unicommerce's account management capabilities appears to be mixed, with users highlighting both positive and negative experiences with the platform in this aspect.

### Customer Support and Services
While some users praise Unicommerce's customer support for being active and helpful, others express dissatisfaction with the chat support interface and the speed of issue resolution. There are mixed opinions on the effectiveness of the customer care services, with some users highlighting the team's efforts to provide solutions, while others criticize the lack of understanding and timely responses from the support team. Inconsistencies in resolving issues and premature closure of tickets are also mentioned as areas needing improvement. Despite these challenges, Unicommerce's customer support and services remain a focal point for users, showcasing both strengths and areas for enhancement.

Efficient Solution: Users found Unicommerce to be an efficient solution for managing multiple e-commerce sites, with several reviewers stating that it saved them a lot of time and effort by allowing them to manage all their selling details in one place.

User-Friendly Interface: The software's user-friendly interface was praised by many users. They found it easy to navigate through the various features such as order and inventory management, processing invoices, and generating shipping labels.

Real-time Inventory Syncing: Several reviewers appreciated Unicommerce's ability to sync inventory in real-time and process bulk orders from a single point. They felt this feature helped them save time while also keeping their inventory up-to-date.

Difficult Dashboard: The dashboard is difficult to use and navigate through, causing frustration for many users. Some reviewers have reported that it takes a lot of time and effort to understand the features and functionality of the software.

Poor Customer Support: Several users have expressed dissatisfaction with the customer support team, stating that they are unhelpful and do not provide adequate solutions. Many customers highlighted chat support as particularly problematic, claiming that representatives often fail to understand issues or close tickets without resolving them.

Issues with Order Synchronization: Unicommerce has poor synchronization of orders, causing delays in processing orders. This has caused problems for many users who rely on timely order processing as part of their business operations. Additionally, some users have reported issues with inventory syncing which can lead to stockouts or overstocks.

Unicommerce is a cloud-based, direct-to-consumer platform that provides an end-to-end automation and integration solution for e-commerce businesses. It offers one portal to manage all selling fronts and includes features for inventory management, invoice generation, Amazon FBA support, and scalability.

The most important positive experiences users have highlighted are Unicommerce's intuitive UI—including its single dashboard which enables businesses to process orders from multiple channels on one platform. However, some customers have reported issues with Unicommerce's support and mentioned that the chat support offered did not resolve their issues.

The largest benefit derived from using Unicommerce is its comprehensive range of features such as order management labeling and shipment processing that enable businesses to handle all of these tasks in one platform. Despite this, some users found the return management features lacking. While the product aims to save its customers money and time, several customers have reported that the product's pricing model resulted in higher fees than expected.

• Poor customer service: many customers have experienced slow response times and inadequate resolution to their issues. 
• Expensive fees: users have reported higher cost of implementation and usage than expected. 
• Incorrect order reports: customers have encountered errors in order tracking, fulfillment updates, and data synchronization between Unicommerce and other platforms. 
• Return management solutions: reviewers found the tools for managing returned items and/or processing refunds to be lacking.

• Time-Saving Solutions: Unicommerce provides customers with advanced automation and integration capabilities, allowing them to save time in order processing and other areas. 
• Easy UI: The software offers a user-friendly interface that allows even the most inexperienced users to quickly adapt and understand.
• Single Dashboard: Customers have access to all the details they need in one central dashboard, eliminating the need of having multiple logins. 

Unicommerce is a direct-to-consumer platform that provides a variety of useful services to help users manage their e-commerce operations. It offers one portal to streamline and automate various processes, including order and inventory management, invoice generation, Amazon FBA support, tie-ups with courier companies, real-time updates for listings, scalability, and more. Customers have highlighted the time saving solutions and systematic processes made possible by Unicommerce's software. Unicommerce received mixed reviews for its customer service and pricing model.

When it comes to features such as order management, labeling, shipment processing, Unicommerce excels according to user feedback. Customers can also gain visibility into multiple processes via their intuitive dashboards. However, customers have experienced issues with the return management features.

Overall, while Unicommerce provides valuable services that save time and money for its users through efficient automation tools there are still some areas which need improvement particularly related to customer satisfaction and total cost of ownership.

Unicommerce, headquartered in New Delhi, offers their eponymous order and inventory management platform strictly for ecommerce merchants selling across multiple channels.

BASIC

STANDARD

SAP S/4HANA Cloud

Unicommerce

Inventory management systems are built to handle every stage of the inventory process lifecycle. There are several essential components to most inventory management solutions, starting with order entry capabilities to handle purchase automation. Another standard feature: inventory control and warehouse management to track products and manage workflows through warehouse management. Inventory management systems also typically include distribution capabilities for supply chain management. Fully-featured inventory management systems may also include integrations with customer lifecycle service management, enterprise resource planning software, and robust financial analysis and insights.

Inventory Management

Order Management System (OMS)

The ability to track and manage the flow of goods or materials into and out of an inventory.

Inventory tracking

The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.

Automatic reordering

The software can be set up to automatically reorder a good when it falls below a certain threshold.

Location management

The software can track multiple goods across multiple locations.

Serial number and batch tracking

Track individual items via serial number or batches of items made or purchased at the same time in addition to total stock of item types.

Barcode scanning

The software offers UPC creation and scanning capabilities or integrations for tracking inventory.

Automation rules

Rules can be established to automate reordering items, applying tags to organize inventory, creating production orders, shipping items via specific carriers or methods, and more.

Reporting and analytics

Reports about historic and current inventory and order trends are available.

Fulfillment

When orders are received, pick orders are sent to the ideal location and fulfillment status can be tracked.

Backorder management

Backorders are prioritized and fulfilled as new stock arrives.

Returns management

Returns are processed and accounted for among orders and inventory.

Bill of materials management

The software can create and manage BOMs based on orders.

Item kitting

Items can be bundled and sold together in a kit, and the software will automate the necessary tracking and fulfillment steps to manage each individual item.

Invoicing

Invoices for orders can be created and sent, and invoices from suppliers can be managed.

Forecasting

The software predicts future inventory and order trends, and may offer reordering and production suggestions based on these predictions.

Accounting integration

The software integrates with accounting software for more comprehensive bookkeeping.

Point of sale integration

The software integrates with a point of sale system for payment processing.

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Unicommerce

Overview

What is Unicommerce?