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Unicommerce is a cloud-based, direct-to-consumer platform that provides an end-to-end automation and integration solution for e-commerce …
Overview
What is Unicommerce?
Unicommerce, headquartered in New Delhi, offers their eponymous order and inventory management platform strictly for ecommerce merchants selling across multiple channels.
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What is Unicommerce?
Unicommerce, headquartered in New Delhi, offers their eponymous order and inventory management platform strictly for ecommerce merchants selling across multiple channels.
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- Premium Consulting/Integration Services
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Product Demos
Order Management System (OMS)
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Product Details
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What is Unicommerce?
Unicommerce Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Overview
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- Pros
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Unicommerce is a cloud-based, direct-to-consumer platform that provides an end-to-end automation and integration solution for e-commerce businesses. It offers one portal to manage all selling fronts and includes features for inventory management, invoice generation, Amazon FBA support, and scalability.
The most important positive experiences users have highlighted are Unicommerce's intuitive UI—including its single dashboard which enables businesses to process orders from multiple channels on one platform. However, some customers have reported issues with Unicommerce's support and mentioned that the chat support offered did not resolve their issues.
The largest benefit derived from using Unicommerce is its comprehensive range of features such as order management labeling and shipment processing that enable businesses to handle all of these tasks in one platform. Despite this, some users found the return management features lacking. While the product aims to save its customers money and time, several customers have reported that the product's pricing model resulted in higher fees than expected.
Unicommerce is a direct-to-consumer platform that provides a variety of useful services to help users manage their e-commerce operations. It offers one portal to streamline and automate various processes, including order and inventory management, invoice generation, Amazon FBA support, tie-ups with courier companies, real-time updates for listings, scalability, and more. Customers have highlighted the time saving solutions and systematic processes made possible by Unicommerce's software. Unicommerce received mixed reviews for its customer service and pricing model.
When it comes to features such as order management, labeling, shipment processing, Unicommerce excels according to user feedback. Customers can also gain visibility into multiple processes via their intuitive dashboards. However, customers have experienced issues with the return management features.
Overall, while Unicommerce provides valuable services that save time and money for its users through efficient automation tools there are still some areas which need improvement particularly related to customer satisfaction and total cost of ownership.
Efficient Solution: Users found Unicommerce to be an efficient solution for managing multiple e-commerce sites, with several reviewers stating that it saved them a lot of time and effort by allowing them to manage all their selling details in one place.
User-Friendly Interface: The software's user-friendly interface was praised by many users. They found it easy to navigate through the various features such as order and inventory management, processing invoices, and generating shipping labels.
Real-time Inventory Syncing: Several reviewers appreciated Unicommerce's ability to sync inventory in real-time and process bulk orders from a single point. They felt this feature helped them save time while also keeping their inventory up-to-date.
Difficult Dashboard: The dashboard is difficult to use and navigate through, causing frustration for many users. Some reviewers have reported that it takes a lot of time and effort to understand the features and functionality of the software.
Poor Customer Support: Several users have expressed dissatisfaction with the customer support team, stating that they are unhelpful and do not provide adequate solutions. Many customers highlighted chat support as particularly problematic, claiming that representatives often fail to understand issues or close tickets without resolving them.
Issues with Order Synchronization: Unicommerce has poor synchronization of orders, causing delays in processing orders. This has caused problems for many users who rely on timely order processing as part of their business operations. Additionally, some users have reported issues with inventory syncing which can lead to stockouts or overstocks.