Reviews (1-25 of 341)
- Unitrends has successfully recovered data during disasters we had with customers, including Ransomware attacks and SAN hardware failure. The technology really worked well to get customers back up and running after these disasters.
- Unitrends is easy to manage and the UniView consolidated portal allows our engineering team to manage multiple customers and multiple devices across different networks with ease and a single pane of glass.
- The Unitrends support team and partner team are very easy to work with, making Unitrends a good partner over the years.
- Prior to UniView, each Unitrends appliance had to be individually managed. This was a difficult process from the MSP point of view as we have multiple customers to manage their backup.
- Unitrends is still fine tuning their Cloud Technology solutions for protecting Azure and AWS.
- Integration with SQL Server databases for full and incremental backups
- Agents are easily deployed and upgraded for VM hosts
- Pulling backups and either deploying or performing in-place restore jobs is straight-forward and intuitive
- Regular reports of success/failed backup jobs makes managing any issues easy to diagnose
- Like other solutions, Unitrends does require [the] use of agents for hypervisor hosts and database servers
- There is an upfront cost for the on-premises hardware (though they do allow you to roll your own)
- Some on-premises configurations need to be done via console/SSH rather than through the web interface (such as setting up TLS)
- VM backups work very well with or without backup agents. We have a catch all job configured so that any newly added VM's are automatically backed up without any further intervention
- Instant restores have saved the day a couple of times where the appliance spun up a recovered VM on the appliance itself in minutes and got our web presence back online with minimal downtime
- The thing I like best with Unitrends is that they have the best customer support I've experienced. They get back very quickly with a resolution and with their support tunnels they will often fix any issues remotely without me having to do anything other than open a support ticket
- Bare metal restores work better than any of the competitors during our evaluation process. I thankfully haven't had to perform any aside from a couple tests but it's great to know they can be relied on
- There is a bit of a learning curve especially with the SLA policies
- I would appreciate if there were wizards or automated guides for setting up some of the jobs or cold copy targets
- It would be nice if errors came with hyperlinks to related KB articles
The virtual machines being backed up are linux of various flavors and Windows. Disk sizes range from from 10 GB to 12 TB. I am really impressed with the simplicity of Unitrends [Data Center Backup and Recovery]. It just works!
- Very reliable. We tried VDP and Veeam in the past and reliability was not a strong point for these competitors. It is a huge relief to have a backup system that just keeps on working.
- Deduplication is working great and it does not consume a lot of CPU resources. This is a great asset and allows running Unitrends Data Backup without allocating a large slice of resources from production loads.
- Disk access requirements are fairly low. This is very valuable, because implementing Unitrends data backup does not require investment in new data storage, capable of high IOPS. We have it running on non-accelerated RAID that is capable of around 3-4k IOPS and there are no complaints.
- Low network requirements. Deduplication is done inline, reducing network traffic. The replication of our VM backups is happening over a 1 G link and the traffic is not noticeable.
- I would like to see a feature where the Unitrends [Data Center Backup and Recovery] adds a newly created virtual machine automatically to a new backup schedule based on some criteria like a tag. As it stands today, auto selection is only based on name of the VM and the job is assigned to an already existing schedule.
- Unitrends [Data Center Backup and Recovery] has a File Level Recovery feature. A single file can be recovered from a Windows server, without the need to restore the entire machine. I would like to have this functionality for Linux machines as well.
It allows for us to have a safe and secure off-site data recovery environment in the event of a catastrophic event.
It also allows for recovery of data should it accidentally get purged or deleted from the Unitrends Appliance.
- Security - Data is encrypted and kept in a secure data center.
- Data is readily available 24x7.
- Business disruption is minimally impacted.
- They need to allow for the managing and deleting of older backups as they continue to use unnecessary space.
- Unitrends allows for all or nothing. Either a backup of say an SQL DB remains forever or gets deleted entirely and once deleted, it cannot ever be backed up to the data center again.
- This nonsense of no management of the data leads to continuous data growth which eventually will grow past a companies contracted size limit. This leads to more expense on the part of the client. Nothing more than a great money maker for Unitrends!
On the other hand, leaving all that archived data out there forever only allows for growth greater that what the client has contracted for and now becomes an additional expense.
This is not discussed by Unitrends during the negotiation period! Just a cash cow for Unitrends!
I use Unitrends products because they have proven to work flawlessly in every situation where data was lost and needed to be restored. The speed in which data is restore is extremely fast and the GUI is easy to use. The ease of use is also a main reason why I recommend these products. I can show someone how to restore data from a backup with minutes.
- Extremely reliable.
- Easy to use.
- Great product support.
- Color coding of the back information where we can see full or differential backups.
- Having to filter through a range of backups to simply see that latest backups.
- Value -- I was ultimately offered a very compelling package that included the appliance, cloud storage space, and the DRaas option all together for a very good deal.
- Functionality -- I would say their software is definitely aimed at the more technical users -- while it is not difficult to use by any means, they definitely prioritize functionality and verbosity over ease of use. Personally, I am a fan of this style approach.
- Company Culture -- I have only had the product in place for about a month, and was also involved with sales for about another month prior but I have a pretty good sense of the company culture. They are very technically inclined and not afraid to jump into the deeper technical aspects of the product. This also shows through in their documentation and support articles which go into a lot of detail and are actually very useful.
- I am going to come back to the polish issue here as I think there is definitely some room for improvement in QA and overall finish -- don't get me wrong, it is not full of bugs by any means, rather it's "almost there."
- Some of the data points that I think should be very easy to get ahold of are a bit difficult/buried. Stuff like what is the most recent backup available for a given host This should be a column available in many of the views where you are looking at your assets. Also how much storage a given asset is consuming across all of it's backups. I realize the deduplication makes this a bit tricky, but I am sure they could figure something out.
- Automated and regular test restores of backups, although I do believe that this is coming soon.
- I am a bit disappointed that when you have the appliance make an additional backup copy to a "Non Unitrends" storage device, it removes the deduplication and compression benefits so you aren't able to store much history externally unless you invest in a ton of space. I don't know if this is a push for you to get a second appliance so you can have it store the backups there, or what -- but I know it is possible as other vendors can backup to external storage with full inline dedup and compression.
- Simple interface for network administrators to schedule data backups to occur on our desired schedule.
- Simple interface for network administrators to be able to pull down backups.
- Easy to understand reports and logs.
- Alerts to indicate when nearing storage capacity.
- File level recovery
- Backup catalog management
- Overall reporting
- Offsite backup when not using Unitrends cloud service or another Unitrends device could be better.
- Streamlined or single page on a web interface that lists device information/status would be helpful.
- Better information in UI when features will not work with the current configuration. Data throttling is the main example of this.
We back up Hyper-V virtual machines directly from the Hyper-V servers. We do backup some systems directly as well, stand-alone servers, SQL servers, file servers, and until recently, VMware and Exchange servers as well.
We have redundant data centers with ongoing replication between them, so the loss of the virtual environment at one site is not being addressed by Unitrends. The remaining problems addressed by the appliance are:
1. Recovering historic files that were deleted long ago and now are needed.
2. Recovering SQL data to a prior state following a disaster.
3. Recovering servers or other virtual IT systems to a prior state following a disaster.
4. Maintain recover-ability of our entire infrastructure at a new location in the event of the loss of this entire site, including both data centers.
- Unitrends provides easy discovery of history restore points for specific systems. Restoring these historic moments is quite simple.
- Unitrends provides rapid and discrete backups of Hyper-V virtual systems, SQL databases, Exchange databases, and file-level direct system backups. The impact on the servers being backed up is not noticeable if your backups are scheduled to not cause disk contention on the virtual servers. This is easy to accomplish. Virtual Machines do not need any agents installed, just the virtual hosts containing them. This low-impact but comprehensive backup strategy is quite scalable and easy to manage.
- Restoring individual files may seem trivial from a global DR perspective, however, sometimes it really matters. An errant configuration file on a virtual system can cause grief. [Let's] just say that you don't want to roll the system back, due to data consistency concerns. No worries, just create a File-Level Recovery instance of the desired restore point and select the needed file directly from the appliance, then drop the restore point. This is a quick process.
- Restoring a specific SQL or Exchange database to a specific point in time has saved us a few times.
- Virtual machine backups for RHEL or CentOS do not provide usable FLR instances. It would be nice if they did. On the windows side, that is a stellar feature.
- "The predictive analytics engine has detected anomalies on the following systems which probabilistically matches the behavior of systems impacted by Ransomware." - It would be nice if we could whitelist certain content that we have encrypted intentionally so that future alerts would be raised if new encryption is detected elsewhere.
- Active Jobs view: It would be nice that when you have the View Details option selected and also have multiple jobs selected that they would all display in the details. If this is too resource-intensive, then preferably the most recently selected job would display.
- Job Manager view: When selecting multiple jobs, only the toggle button remains enabled. It would be nice if the delete button also remained enabled so that multiple jobs could be deleted at the same time.
- Job Manager view: When filtering the view by typing text into the column headers, the selected [checkboxes] should be cleared. It is essential that the [checkboxes] no longer displayed are cleared, but normally if you are adding a new filter, it is a new task. Clearing all should be fine.
- IPv6 connectivity between appliance and agents would be nice. Full dual-stack would also be nice, but failing that, being able to select IPv4 or IPv6 would be great.
- Works Great with VMware Sever Backups.
- Test and activate backups in a test VM environment for testing and file recovery.
- After Purchase product support is great.
- Appliance updates are easy to perform.
- Cost of offsite cloud Archive.
- Clarity on virus and malware file scanning and resolution of backup files.
- Configuration and Settings compatibility during Appliance Replacement or major software upgrades.
- Easy to configure.
- Support is good to work with.
- Status reports let me know when things are not going well.
- Would love to see a report that tells me per night how long each job is taking.
- Support site should be able to pre-populate the device ID into a list of values.
- Some intelligence on how we can shrink our backup window with data ever growing.
- It recovers to a VM directly from backup
- It automates the backup process
- It reports issues and failures very well.
- There are some problems setting up the Virtual Shadow Services that I'd like to see streamlined.
- Handles multiple O/S and older platforms
- Seamlessly combines on-site appliance backup and Offsite Cloud backup
- Competitively priced
- Good Tech Support
- Fast backup; does not consume a ton of network bandwidth
- Keeps data for a year
- Sales can be more realistic about estimating appliance capacity, esp. with database data
- The transition from an older appliance to a newer one was a bit bumpy
- Cloud backup interruptions were not communicated very clearly a while ago
- Unitrends quickly performs block level backup of all our data
- The web interface makes setting up backup schedules simple and easy to maintain
- The entire product is so intuitive that you can have everything up and going in 1 day
- Managing the credentials for differing systems could be stream lined a little more
- As fast as the backups are, there's always room for going faster
- clearing the notifications can sometime be tedious
As I read through some of the other reviews of Unitrends on the TrustRadius site, I see than some of the lesser reviews indicate there are issues with the Unitrends hardware or appliances, consumer grade drives, etc. We deployed Unitrends on two HP DL380s, both with over 30 TB of usable storage, one for our local data center and one for our disaster recovery site. Our annual support costs are minimal, as I understand maintenance on the Unitrends appliances are considerably higher. We get all the benefits of Unitrends backup and recovery while using our own internally supported hardware. Couldn't be easier.
- Restores are a dream. Select the day, select the content and restore. Couldn't be easier.
- Has 4 NIC ports that you can aggregate for more throughput.
- The UI is very simple to work with. They updated it recently and it is even simpler. You don't have to fumble through a menu. Everything is in front of you and laid out logically.
- If you want to recover something from exchange, that is a separate piece of software. Wish that was integrated.
- There are four extra HD slots on our appliance that you cannot expand to. Would be great if they allowed the appliance to be filled and re-striped.
- A little annoyance is that the appliance doesn't have a faceplate. That could just be my issue though.
- User interface is nice and simple and their dashboard shows everything at a glance from protected assets, issues, and space left on the appliance.
- The time it takes to recover a file is able to be done in a few minutes as compared to having to mount a tape and have it index to try to locate the file needed.
- Their tech support is amazing and quick to respond to work with you on getting any back up errors or installation issues resolved.
- Recently have had an [issue] since changing over from a MESH topology to SD-WAN where all of the servers outside our main office were no longer able to be backed up "file level" style, we had to switch them to "Image level".
- The error reports for failed back ups can tend to be long and not always an easy read to determine what the issue is. Would be nice if the logs could link to a knowledge based article that could explain it better as well as offer possible solutions without having to contact support to get it resolved.
- Since we are using an appliance to hold the back ups it would be nice to have some method of seeing all the data stored in order to determine if some old jobs could be deleted. I know they have an aging policy but there has been a time when we were running low on space and I probably could have gone in to delete some back ups for servers that are not vital to recover.
- The availability to save/archive back ups from assets that are being removed from protection would be a nice option. I don't know if I am just missing it but when I remove an asset it always tells me that doing that will delete all back up jobs. This is something that I will have to ask next time I put in a support ticket or see if Unitrends has a place to ask for features to be added.
Prior to Unitrends we had two different solutions, one for physical hardware and other for virtual servers. Unitrends allowed us to consolidate and simplify backups.
- Rather simple to use and manage.
- Great tech support.
- Reliable hardware.
- We had initial sizing problem with one appliance, once corrected had no problems.
- Tape archiving a bit touchy, coders keep forgetting once all retention expired on tape it can be used again- so have to get hot fixes after major updates.
- The push update to agents seems to fail more than works, simple to just go to server an install client updates though.
- File level recovery is fast and easy to browse files granularly.
- Job deployment is quick and the job calendar is very helpful to review and plan.
- The gui is intuitive and easy to use.
- The customer support has been the best of any different services we subscribe to.
- Managing disk space is a bit difficult but rarely an issue.
- Logs are a bit cryptic but are full of useful info when you learn how to read them.
- The agents need updated a bit more often that I want to.
Unitrends Data Center Backup and Recovery Scorecard Summary
Feature Scorecard Summary
What is Unitrends Data Center Backup and Recovery?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
The lowest cost offering is for their virtual backup appliances that can deploy on-premises or in the cloud, these start at around $350. There is also an option for on-appliance recovery appliances, starting at $5,500 with up to 8TB and 64 GB RAM. Lastly, their new Recovery Series Gen 8 Appliances, which are all-in-one backup appliances, start at around $2,750, ranging from 2 TB to 120 TB. Depending on your organization’s exact needs, costs can reach as high as $200,000.
Appliances include predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Its Recover Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Data Center Backup and Recovery Screenshots
Unitrends Data Center Backup and Recovery Video
Unitrends Data Center Backup and Recovery Downloadables
Unitrends Data Center Backup and Recovery Competitors
Unitrends Data Center Backup and Recovery Pricing
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?Optional
Unitrends Data Center Backup and Recovery Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Unitrends Data Center Backup and Recovery Technical Details
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android|