TrustRadius
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.https://media.trustradius.com/product-logos/mh/E0/3SFEIO3D2WNN.PNGUnitrends recovered my belief in quality support!We use the UniTrends UEB vAppliances to backup and replicate all of our servers. It is used across the entire organization. It has allowed the city to reduce its spend by consolidating three backup platforms down to one and restores are quick and easy. So far, if the restore request was within our SLA, we have a 100% recovery record.,UniTrends instant recovery feature is just that, instant recovery. As long as your backup storage resides on fast storage, once you click the 'Instant recovery' button, the server is accessible within a few seconds. Support is tremendous. Like most backup solutions, UniTrends has not been without issues. Every time I have engaged support, I have been incredibly impressed with their willingness to assist and their ability to resolve our issues. The new interface is intuitive and easy to use.,Detailed activity monitoring is a little lacking. For example. I'd like to know the speed of replication but, instead of Gbps numbers, I only see 1/4, 2/4... etc. Clarification of the 'Tear Down' feature used for getting rid of recent restores is slightly counter-intuitive. I expect this to give me the option of just releasing the management of the restore from the Unitrends appliance. However, I have deleted the live machine out of my VMware environment and had to restore again once - now I'm a little hesitant to do the tear downs. A warning 'You are about to delete the active recovered machine' or a 'click here to remove the Tear Down prompt from the Unitrends interface or click HERE to delete the recovered machine' would be helpful. Agent installations are not as intuitive as I think they could be. If you are only backing up VMs with no application awareness, it's great. If you need SQL-aware or Cisco UC-aware backups, it's more difficult.,9,Recovered individual files with ease. Instantly recovered development machines when ill-advised changes have been made. Incremental Forever technology has allowed us to backup all of our devices daily without scheduling fulls. Our ability to recover various versions of files and folders reliably has been a big help.,We were managing 3 disparate backup/replication solutions: Veeam, Symantec's Backup Exec, and DoubleTake. The expense of maintaining coverage for these three was prohibitively expensive. We were stuck behind the curve with VMware 5.5 because our Veeam version was out of date and not covered (because they enticed us to purchase by throwing in the 'Enterprise Plus' level license - we did not realize we'd have to forklift downgrade to avoid the expensive renewal cost of Enterprise Plus). This ultimately forced our hand to move off of Veeam even though Veeam's product is solid.,Barracuda Backup, Veeam Backup & Replication, Altaro Hyper-V Backup and Symantec Backup ExecUnitrends - the best kept secret in backup[It's being used as a] complete backup for our clients either as an on-premise solution, managed solution or remote backup solution. We are using it for both virtual and physical backups as well as application and file backups. We are also utilizing the replication and cloud features. This ensures local and off-site backups and provides fast restores and application consistent data.,Easy to use interface. Full virtualization support. Physical server support. Full application support. Scriptable via powershell.,Improved KVM support. Improved XEN Server support.,10,Ensure application consistent backups Recover to Azure DR site Unified backup solution,All other solutions where either very complex to handle, use and support or did not fully support all our requirements.,Tivoli Storage Manager, Symantec Backup Exec, Veeam Backup & Replication and CommVault,Yes,Price Product Features Product Usability Analyst Reports,For future backup evalutions I would add criteria to make it simple to move backup between on-premise and cloud and have broad support for major cloud solutions like Azure and AWS. In this way I'm not making it hard to migrate if at some point it makes sense. With Boomerang I can even automate it here.,Yes,9,No,I had a Unitrends tech work with me on the phone for 5 hours straight, to get backup up and running for a client over the weekend after a combination of disasters, not following best practice and misunderstandings their backup was completely screwed and needed to be reimplementet, and the support team helped every step to make sure this happened.Unitrends Good, Bad and UglyUnitrends was chosen for our North American datacenters for its appliance based backup. We needed both storage and a backup solution and wanted to ensure it was simple, single pane of glass management and supported archiving. The Recovery appliance filled all of our needs. We currently backup 20-30TB of data in each of our two datacenters.,Simple configuration - from the box to backup in under one hour. Scheduled archives, encryption in transit and at rest, simple managment The New UI is much nicer but both are capable and are still being used.,The one major complaint I have is that the storage is not scaleable. With the innovations out there like hyperconverged solutions and software defined datacenters, you would think that adding an additional NAS / Appliance would be all that was needed to scale to a larger data target Failure of a vcenter, even though it is backed up, is a catastrophic failure. Removing the identity of the device and recreation of the backup jobs makes this a very problematic restore. Major upgrades are done only by request. When they release new product versions you have to call them and ask for it to be available for you. No other company does this. Very poor service.,6,Price per TB of backup and ease of use lent to a positive impact on our network. Instant recovery is a big plus, although a little clunky. Negative impact was resulting from needing to manage multiple appliances or multiple storage providers to scale to larger footprint.,We had to manage a storage vendor / solution, a replication vendor / solution a backup software vendor / solution previously. Now it is all in one. That said having one throat to choke as it were is best when the target is able to overcome any issue and successfully solve the issues at hand.,Veeam Backup & Replication, Cohesity and NetworkerUni means 1 & Trends means upward direction. So 1 upward direction = UnitrendsWe use Unitrends across our whole organization. The biggest thing that is addressed is reliability and simplicity. The disk to disk backups and archive, is so much better than tape backups. Speed and accuracy are key, and because it is disk and not tape, swapping out disks is a very fast and simple process.,We like the way the backups run and the way the schedule can be staggered. Our Unitrends appliance does a great job of de-duplication. It all happens behind the scenes without any intervention for us. Notifications are a big thing with Unitrends. There really is not an issue of something slipping by or being missed. You really know what is going on at all times. Recovering files for users couldn't be easier. The easy to understand GUI gives you a lot of information through a single pane of glass.,One thing that comes to mind is that when there is an update to the GUI, it seems that the placement of information is changed a lot, or that a feature has been removed. There used to be notifications that would come up before I ever knew there was an issue. That was a great feature to have. I made us feel that Unitrends was really on top of things. We liked going directly through Unitrends to make purchases or upgrades instead of now going through a third party. There seems to be so much disconnect going through a third party.,9,Recovering files for users couldn't be easier. We like the verification and progress of the restore as well. Our ROI has been measured by the the amount of time we DON'T spend babysitting the appliance. Everything just works. We have recovered a few dead servers and the recovery process has been fairly easy. Because the data is stored on disk, the speed at which the recovery takes place is very quick. We have the ability to recover from the cloud but have not done so as of yet.,The prior challenges we experienced was that our backups were on tape and it took for ever to restore a file and we didn't have a 100% successful recovery. The backups were basically useless. We could not backup a lot of data at once because of the speed of the tape. It really gave us a lot of sleepless nights.,,3,2,Reliable backups Reliable restores Disaster Recovery,10Unitrends Recovery Series Backup measures up!Our entire environment is virtualized. We use both file-based backup and snapshot backups to protect our VMs. Unitrends provides a backup to disk. It also replicates to a remote appliance so you have offsite protection. We've added an RXDA unit to do archiving and add longer retention than can fit on the size hardware we have.,Awesome Tech Support! I was new to Unitrends and they went over the environment and fixed some serious setup issues and made sure everything backed up correctly! I was researching a larger appliance to increase the size of data I backup. I needed to compare other vendors as well. Unitrends was a lower cost than other appliances I researched in the market. Clear reporting to make it easier to sleep at night!,Only feature I can think to add is one I saw in a competitor Datto, being able to run the VMs on the appliance without using an ESXI host. Unitrends can do instant recovery and run the files on itself but you need a working ESXI host to connect to.,9,We've been lucky and not having to need to recover much. Backups are an insurance policy. You only realize it when you need it. In quoting out other backup appliances we get more storage for lower cost on Unitrends.,I came to SEI after this was deployed.,DattoGet a handle on your Backups with UniTrends Recovery Series Backup ApplianceOur business is small, so when I say the whole organization uses it, well, it does.,File level restores are easy to perform at any time. Initial set up and Linux agent installs are very easy to configure. Reports can be generated on the fly or configured for certain time of day. The dashboard can give you, at a glance, the status of your backups.,Some aspects, such as Recovery Archive status, could be improved. Right now, I have to manually search for my RXDA unit before it shows up. However, any copy jobs will automatically cause it to re-enable itself. There are times when I wished the Active Jobs showed more up-to-date info on the backups.,10,We run hourly incrementals after the initial Master is run. With our changes to XML files, we can restore within an hour and recover any data lost. The RXDA unit allows for hot swappable drives. This allows us to use 'off site' capabilities.,Before UniTrends, we used Git as a backup of web XML files. We did tarballs of the entire Tomcat directory just in case. Over a period of time, storage starts becoming limited. And restoring from a tarball is not as seamless as one thinks it is.,,1,1,Backup of web data Restores Bare metal restores when needed,We do hourly incrementals to catch the latest pushses of webdata.,I plan on installing a second appliance in our sister data center.,10,Zabbix, SaltStack, SlackUnitrends - So far so good!We use Unitrends Recovery across our infrastructure to backup both physical servers and virtual machines. The business problems it addresses are that it gives us a reliable, easy to use backup scenario. We use UEB to backup/restore data and we also have the Reliable Disaster Recovery programme that allows us to test that the last backup taken could be used to restore from if needed in a DR scenario.,The user interface is a real positive of Unitrends, it is easy to use and everything is in its logical place, which with other backup software isn't always the case! From creating a backup schedule to running a report on data usage it can all be done in a few clicks! Data restores are another great thing about UEB, it is very easy to go into the backup set you require and restore what it is you need if its the whole of a C drive or a single file. The support that Unitrends offers for its products is very good, whenever we have had any issues that we haven't been able to resolve ourselves we often contact Unitrends via web chat. They will then advise you on a fix or you can open a support tunnel for them to access the appliance remotely. Either way in my experience they will get the issue resolved.,In some cases the backup failure messages don't provide enough information to successfully troubleshoot the issue, some refer you to the Unitrends knowledge base for more info but this has little or no information in some cases.,9,Fortunately we haven't had to rely on Unitrends for data recovery too much at the moment; we have only had it for just under a year. When we have run file/folder restores it has been quick and easy, meaning the user can continue with their work without having to start again!,Prior to using Unitrends we used Windows backup which wasn't ideal, while it did the job the features are very limited! Backing up to an SATA drive felt very old school so we moved to Unitrends to use the benefits of a new backup solution.,Symantec Backup Exec and Veeam Backup & ReplicationUnitrends ReviewWe use Unitrends for all of our backups, including server, SAN, and virtualization.,Very easy to understand UI, you don't need to be an expert to manage backups. Integration with a wide range of resources, including multiple virtualization technologies. No virtualization agents needed (unlike Networker), and windows agents are easy to deploy.,Finer grained backup retention, instead of FIFO. One might want to have monthly full backups with a longer retention that daily incremental. Slow UI when it comes to the recovery menu, especially when there are a lot of resources to tabulate. I've had a few support calls that went unanswered for days at a time lately. This is usually not the case, however, recently its been an issue for me.,9,Right now, mostly peace of mind, and the ability to restore at a secondary location. (Previously we were unable to do that),We used EMC Networker, which required the network application, storage, agents, and a virtual appliance to all be in sync with each other. If you needed to update one, you needed to update all of them. The UI was a mess and there was absolutely no replication. Unitrends simplified backup, made it easy to understand, and easy to upgrade, and easy to replicate.,Go Unitrends!!As a vendor of IT products I have a large amount of options to partner with and help customers choose from. And I have sold them ALL. I have YET to have an unsatisfied customer that went with the Unitrends solutions. The demos are crisp. The solutions are easy to install and easy to maintain and scale. Support is top notch.,Scalable. Excellent deduplication. Easy to implement for on-prem or cloud or hybrid.,The GUI can be more sleek,10,Ability to bring back lost files easily. Ability to take fuller advantage of virtualization. Ransomware protection!!!,Out of control storage!!,Symantec Asset Management Suite, 3PAR and ArcserveUnitrends - The ransomware aware solution!All my company backups are done by Untirends Recovery Series Backup Appliance. Starting from servers (virtual and physical) and ending on desktops. It is very important to backup the entire infrastructure in case of a hardware failure. Unitrends is capable of running virtual machines inside it with a feature called instant recovery. With this, my business critical machines almost will never stop. Unitrends changed my backup window to half the time spent before and the space used too, the de-duplication is very very high.,Decuplication Database recovery Instant recovery,Email item recovery Support kvm Support server 2016,10,Finally, I have a weapon to defeat ransomware! In the case of a system failure, I can run the entire system on my appliance if needed. I can recover a single file or the entire system.,The backup window was too big and the space needed was growing. There were some operating systems thawereas not supported by the other vendor.,Barracuda BackupTwo Words: Performance & ReliabilityUnitrends Backup Appliance revolutionized our conversations about backup and disaster recovery. Before our many favorable experiences with Unitrends, our backup solutions consisted of unreliable backup to disk and/or tape. Backup schedules and rotations were often neglected by many of our clients, prior to introducing them to Unitrends. Unitrends allows us to have confidence not only in our backups but our ability to retrieve that backup and restore it quickly and accurately.,Reliable schedules. Automated confirmation alerts. Fast recovery/restoration.,For smaller customers, we would like to see a true cloud only solution. Perhaps an agent-less cloud solution that requires no onsite hardware.,10,The damage from a virus outbreak was greatly minimized by the ability for our customer to restore their critical data using Unitrends Backup/Restore. A ransomware attack was completely mitigated by our customers ability to re-image machines, and restore data, which was backed up prior to the attack.,Prior to selecting Unitrends Recovery Series Backup Appliance, we used other software company solutions, which were then installed on other manufacturers' hardware. We constantly fought issues with drivers and/or software updates, and firmware revisions. We eliminated that pain by using Unitrends. Unitrends produces, supports, and even monitors both the hardware and software sides of the equation. Best backup solution we have ever worked with.,Unitrends is the Shiznit!Currently it is being used across our entire company. It is our main back up solution here at Ouray Sportswear. It is fast; the clients on each server are extremely light weight and do not take up much resources at all when running. Customer support is lacking though. System runs great until it crashes, once down it can take a while to get back up. Support can use some help!,Great solution to restore files and emails on the fly. Fast at spinning up SQL restores and test environments. Archiving options for both tape and cloud are awesome.,Would like to see more all in one options. I believe restoring of emails should be part of the solution and not an additional cost. Better upgrade and buy back programs. Support! System runs awesome but when its having issues and you need support, this can be a challenge. Do not wait for call backs, they can take forever!!,7,The file restore speed has saved countless hours for our artists The email file restore has saved us multiple sales despite employees deleting emails Ability to restore on SQL DB to another server on the fly has kept the doors open multiple times,Restoring from archives was very time consuming and unreliable at timesWe're able to manage back ups better with the new device without looking through written notesServers were being overworked with our previous client. Unitrends is extremely light weight and does not bog down our servers the way Symantec did,Symantec Backup Exec,Microsoft Dynamics AX, VMware ESXi, Solarwinds Database Performance Analyzer for SQL Server,Yes,5Unitrends Backup ReviewMy Unitrends Recovery Series performs incremental backups on a flexible schedule to accomplish our recovery goals. We can recover to dissimilar hardware, a virtual machine, or simply grab a few files out of a backup if that is what we need. We also use it to store copies of our data offsite. We can test our disaster recovery plans, as well as test individual backups. Our organization relies on it to protect the business in the case of a disaster.,Incremental Forever Backups -- Only one full required. Data Deduplication -- More backups are able to fit on the appliance.,Price is high relative to others. It is easy to sacrifice capacity to get a lower price -- which means the unit is too small in years to come.,8,Backup and restore is easy and straightforward. Verifying that backups are recoverable is an automated process that is very easy. Managing reports and using them to "report up" on performance and resource use helps keep management in the loop.,Before my time, this company used Backup Exec. They purchased Unitrends shortly before hiring me. Issues were of the more vanilla, "Are the backups good?", "Have we tested them?", and the seminal "What do you mean, the backups were corrupted?"On all accounts, after retraining with Unitrends and setting up according to their best practices these issues are solved.No Recovery Needed From This Purchase.We use Unitrends to backup all of our server environments. The information technology department handles all of the day to day operations of the hardware and software of the Unitrends appliance. Users request data restores from the IT department, and we use Unitrends to stay ISO compliant by backing up and archiving all of our company's applications and data.,No licensing! Any new operating systems or file systems added to the backup appliance can be added on the fly without having to reach out to a sales rep. It supports nearly every operating system for backup and restore purposes. Built in bare-metal backups for Windows allows you to restore a virtual machine to a physical box if needed, and vice versa. VMWare instant recovery allows the appliance to become a datastore for virtual environments in a pinch.,Interface is slow to respond. Interface is currently in transition, and you need to use the new and old interfaces to do certain tasks.,9,Unitrends Recovery Series has completely covered all of our overall business objectives. Unitrends has allowed us to recover from ransomware, file loss, and system failure in a timely manner. Unitrends support has offered valuable information and suggestions for backup initiatives and issues as they occur.,The biggest issues we had previously using Symantec Backup Exec was the licensing. Anytime we added a system or a new type of OS backup, we needed to make sure we had the correct license to do it. Also all of the backups were handled differently, meaning that each type of backup and restore required a different process and configuration depending on the OS type. If our backup system ever went down, the re-installation of the backup software was painful, as all of the licensing needed to be installed again one by one.,Symantec Backup Exec, Acronis Backup 12 and GhostUnitrends backs you up!We have the 833 appliance and we use it to backup our existing 10+ physical servers and 100+ VMware VMs. We are backing up everything from our File server, Exchange, SQL to SharePoint and local apps servers. We also backup select items to the Unitrends cloud for archiving beyond 2 weeks. Before Unitrends, we were using another backup suite on an old server and rotating NAS devices home to get them offisite on a biweekly basis. We were running out of space and patience. Unitrends has been a great addition to our infrastructure! It was easy to implement and has been rock solid for 3 years.,Restores are a dream. Select the day, select the content and restore. Couldn't be easier. Has 4 NIC ports that you can aggregate for more throughput. The UI is very simple to work with. They updated it recently and it is even simpler. You don't have to fumble through a menu. Everything is in front of you and laid out logically.,If you want to recover something from exchange, that is a separate piece of software. Wish that was integrated. There are four extra HD slots on our appliance that you cannot expand to. Would be great if they allowed the appliance to be filled and re-striped. A little annoyance is that the appliance doesn't have a faceplate. That could just be my issue though.,9,Unitrends has allowed us to set backups and not worry. We get a report every morning letting us know what backed up and what didn't and why. The combination of on-prem and cloud allows us to have redundacy and DR. It would be great to have 10GB NICs as that is where we are taking the rest of our servers and switches.,We were struggling with backing up to multiple storage locations and taking home small NAS devices bi weekly. With multiple locations, it was a hassle to keep track of versioning. We were also out of support on an archaic backup suite. Unitrends gave us one enterprise platform that works on and off site.,,4,2,Backing up our Physical Servers Backing up our Virtual Servers Restoring of data on a case by case basis,We have been able to aggregate the four NICs on the appliance t get more throughput for backups. We have since incorporated a local NAS for onsite archiving through this Unitrends box and connecting to their Forever Cloud for further archiving as well.,We are only lightly using it for our Virtual environment now. We need to discover more of that,10,Samanage, Microsoft Dynamics GP, Netwrix Auditor, VMware vCenter Server, VMware ESXi,Yes,Price Product Features Product Usability Positive Sales Experience with the Vendor,We wouldn't change a thing. It was a smooth process and Unitrends quickly came out on top,Vendor implemented,No,Change management was minimal,no issues,10,Yes,10,No,I had a disk failure on the system and they had a replacement out next day and were dialed into the system and adding the replacement that same day. Zero downtime. Great support!!,Setting up backups Restoring from backups Adding machines to backup,recovery email if backing up exchange is a bit cumbersome as you need to use a third party utility. that may have since changed as they were working on incorporating that functionality into their portal,9Why use Unitrends Recovery Appliance for a small shop?The Unitrends Recovery system is used across the entire organization providing backup/recovery/archive services for the primary servers used by the town. The town uses two appliances, one is the primary recovery server while the second is located about a block away and is used as the replication system. The two sites are fiber connected so network performance is not an issue. Prior to using the Unitrends system, backups and archiving were less than ideal, the Unitrends solution provided the ability to support not only recovery of the file system but also for the SQL, SharePoint and Exchange system at a more granular level than was previously available.,The user interface has improved significantly with the latest release making it very easy to see the complete picture of your backup/recovery system. Recovery of individual files is very intuitive and as well recovery of individual pages within SharePoint or individual mailboxes has proven extremely valuable. The hardware has also proven itself to be very resilient and its call-home feature, when hardware problems are pending, has ensured that appliance continues to function without interruption or downtime.,While there are a lot of various reports available there is still room for improvement, especially when trying to understand the usage of the file system storage, a drill down into each client's backup and archive data would be beneficial. The ability to grow the capacity of the appliance via drive upgrades, within reason, would alleviate the need to do appliance swaps or add additional appliances, even if there was an incremental adjustment to the support costs. For someone like ourselves who, because of legislation, do not have the ability to use external cloud services having the ability to use an internal self-hosted cloud or NAS/SAN for long-term historical archiving would be more than welcomed.,8,The Recovery appliance was critical in recovery of a recent ransomware attack, thousands of files were affected. The system was able to recover and restore the damaged files and limit the lose to a few new files that had not yet been backed up. This saved literally hundreds of staff hours. Using the appliance we were able to easily recover emails from the archive for a former employee that were needed for a litigation.,Prior to implementing the Unitrends appliance backups were done using software running on each server, as the environment grew the cost of additional licenses was affecting the operational budgets. From a recovery viewpoint, there was inconsistency in the ability to recover certain types of files and recovery of long-term archive data was difficult and slow requiring use of tapes.,Don't buy expensive pills from your pharmacy to help you sleep. Get a Unitrends!I have been using the Unitrends backup appliance for over 11 years to keep our data safe not only from the day to day accidents but the possibility of catastrophic data loss. We use the appliance to not only back up our data but for two other organizations that share our facility. We have added several features which not only protect on-site data but externally as well. We have an archive unit that allows me to take the data off site nightly in case of a failure and we have added the cloud portion of the unitrends backup so that way we satisfy the grandfather father son rule. Any administrator that backs up their data knows that data loss is the one thing that keeps them up at night. Unitrends provides me more sleep than all the top sleep aids available at your local pharmacy.,Several things that the Unitrends device does well is compression of data. On some of my servers I have been able to keep retention way beyond our original goals set. Another thing that the Unitrends does well is the speed at which the backups are performed. I am able to back up my entire network nightly because of the ability to stream across multiple network connections and also multiple servers at the same time. In all the years that I have been using the unitrends device I have NEVER not been able to recover a lost file. With that said the speed of recovery compared to tape is literally night and day. Meaning that I can recover files in just a few minutes where as with tape it would take all night and day! Having the ability to take drives offsite is a key feature for us. It has been something we always made sure was part of our disaster recover plans. Some would think that the backups are fine on their own done locally but being in this industry for as many years as I have been I know the dangers of fire, water, and the inevitable disgruntled employee! Being able to take drives offsite and also have redundant backups in the cloud gives us complete peace of mind and makes our tenants feel good about their data The Unitrends backup appliance has really been the showtime rotisserie oven of my network. I pretty much set it and forget it. Backups are always done perfectly and come out tender. One of the best components of the Unitrends backup device is the people that support it. Never in my almost 30 years in this industry worked with a more professional, knowledgeable, and friendly support staff. I have never had to wait for someone to call me back and someone is always there to answer a phone. Hands down the top feature of this product.,I could have gone on and on about the positives of the unitrends appliance and even now I am remembering more and more good things I could have said in the last question. There is only a couple of things I think that could be improved and people have been saying it for many many moons. The interface could use something a little more windows interfaceish. The other thing is that I have noticed terminology being changed from one screen to the next. Not a huge deal but can be confusing to someone who is using the device for the first time.,10,There are no negative impacts on our organization using the Unitrends device. I have used the unitrends device to recover individual files lost by users, servers because of disc failures, servers because of malware or ransomeware, and desktops that I just thought it would be cool to show people how the baremetal product works.,Before Unitrends I used tape. I am unable to go into specifics because of the emotional distress it causes me. Dark times indeed. I am a survivor thanks to Unitrends.,Unitrends is a Smart Business SolutionUnitrends is used by a number of our customers. It is an easy to use end user product that allows for safe storage, backup, and recovery of their data. Customer service is always a plus with Unitrends and our customers have an incredible experience with their US-based customer service.,Customer Service response and support Reliable Backup Cloud Storage Relaible DR,Unitrends renewals can be somewhat costly compared to other vendors,9,Seeing that data loss could and probably would be catastrophic, Unitrends provides sound mind in business continuity.,Lack of space and lack of reliability that our data would be there.,Saved our bacon and paid for itself within weeks of the purchase!At our organization, we are using a Unitrends Recovery Series backup appliance to back up 100% of our physical and virtual servers. By having a single primary backup appliance we are able to standardize the way we backup all our servers which simplifies administration. We then backup that up to a secondary appliance for off-site storage.,The deduplication the appliance does is pretty amazing. At a minimum I believe we are getting at least a 65% reduction of space we need. On one of our servers the deduplication is in the neighborhood of 80%. This has helped us look at the performance of that server, which was really good, but the disk utilization was higher than it should have been. We used this data to determine some changes to the application the server hosted and were able to make changes which helped the entire situation. The Unitrends appliance is really fast. I can backup servers in a fraction of the time my previous backup did. Restoring data is pretty lickety-split. Our backup window is reduced by more than two-thirds what it was! That's significant. The administration of the Unitrends backup is very straight forward and easy to use. Our old backup software had a lot of options right up front, options we never used and in some cases wondered why they were even there. Keep It Simple, I wear enough hats in this job that I really don't need to spend time looking at things that don't matter to me.,The new admin interface is good for initial setup and checking the status of current running jobs, but lacks details. Switching to the legacy interface to see options I need in order to set up a restore, or special backup can be annoying sometimes. I wish there was a better way to anticipate/estimate how long a bigger backup job will take. I wish there was a way to push agent updates to all my servers from the Unitrends appliance.,8,Almost immediately after implementing our Unitrends backup appliance we were hit with a ransomware attack. Recovery took less than a day as we were simply able to delete the affected file structure and restore from backup. We lost about a half day, maybe a little more for some departments but for the most part the recovery time was very minimal. The old backup system would have taken days to get everything restored from tape. That would have really hurt. Thank God we finished our implementation when we did. The time spent changing backup tapes and driving the old tapes off site was just plain annoying, over the course of a year the costs of doing that added up to over a thousand dollars between drive time and paying employees mileage. This is an easy cost to bear but just not having to do this on a regular basis seems to have increased the morale of that employee as it's no longer a task he dreads, this goes a long way to improved employee satisfaction and retention which is invaluable. The device just works. We no longer spend hours every week messing with the backups, fixing what went wrong, what Windows update stepped on what part of the backup software on the server or the client. Instead we spend a couple minutes of the day looking at the backup report and unless there's a problem, which there rarely is, we go on with the day.,Constant re-occurring agent licensing and renewal was a real hassle. The backups would just stop working and we would spend time figuring out why only to find that the client agent expired. What a joke.Also, the manufacturer of the software license upgrade we were stuck with went to a new interface that was confusing and lacked much of the functions we used to use. We limped along with this for a few years, spent a lot of time on the phone with tech support who apparently hated the software interface even more than we did. Fool me one shame on you, fool me twice shame on me. We needed something else and after checking around with other places, Unitrends had a great reputation and I'm so glad I invested the time researching it because we've been really happy with our decision.,Veeam, Arcserve and AppAssureHappy with UnitrendsIt's being used by our organization to backup and archive. With the backup copy, we can have our backup offsite. We manage around 40 TB of backups. We have a lot of reports on the jobs, deduplication, and compression.,Ease of use Easy to backup a virtual environment (Hyper-V) Easy to get replication offsite,Cost of support,9,The Unitrends solution solved a VM SCCM corruption with a simple recovery.,AcronisUnitrends Backup Appliance ReviewWe use two Unitrends 823s backup appliances to protect all of our physical and virtual servers. They provide us with reliable backups, and an easy to use interface for recovery. While I am the primary user of this backup solution, it's not difficult to walk another IT worker through performing a restore in a pinch, or documenting procedures for recovery.,Unitrends makes VM Backup and restore an easy process (both full recovery and file-level). In-line dedupe and incremental forever backups have allowed us to implement hourly backups of our file servers without taking up a significant amount of additional backup storage. We've been able to use the bare-metal restore process to P2V some of our physical servers, and restore others into a dev/testing environment with ease. We use tape for our offsite backup copies and long-term archiving. We've never had a problem restoring from tape with Unitrends.,It would be nice to have the option to restore permissions when doing a file-level restore to a different location/server from where it was originally backed up. I've never been able to get the agent push to work right, so new agent installs and updates require me to log into those servers that require it and kick off the installer.,10,Since moving to Unitrends, our backups have been more reliable than they ever were with Backup Exec. Unitrends has given us the ability to do hourly backups of our file servers. Users that request file restores have really appreciated the granularity of recovery that I'm able to provide them. Unitrends allowed us to consolidate our backup solutions (previously we were using one application for physical and one for virtual backups), which makes the management of backups and restores much more streamlined.,Previously, we were using Backup Exec for backups. We frequently had failed backups, failed archive to tape jobs, and subsequently failed restores. While Backup Exec provides deduplication, the version we were on didn't seem to handle this well, and we were low on backup space much sooner than expected. As we started moving from physical to virtual servers, we realized that Backup Exec was ill-equipped to handle our VM backup needs, and had to seek out another solution for these backups, adding complexity to the management of our backups.,Barracuda BackupUnitrends is a complete solution you SHOULD look at!We use the Unitrends Recovery Series Appliance as the primary backup and recovery system for our network. The Unitrends appliance allows us to have multiple copies of backups as well as the ability to create archive copies that are stored offline. It is being used by the IT department and it has saved us money compared to the previous solution that had a per month fee for backups.,The system is a complete turnkey solution that does not require additional hardware or software to use. The Unitrends software includes all of the necessary licenses included so we do not have to deal with SQL vs. HyperV vs. AD type licenses. Everything is correctly detected once the client software is deployed. The latest system includes de-dupe that reduces the overall backup size when performing frequent backups. The Unitrends system allows for an "increment forever" backup option that makes it easy to let the system manage backup times and needs.,The new UI is a good improvement over the old system, however it is not easy to understand "How do to start?" The layout is simple, however not very intuitive. The cost can be high to start out. The cloud based add-ons are not very well defined and seem to be lacking. The archiving to a cloud based system is not very easy to manage and seems prone to failure.,7,Unitrends gives us a good security solution that allows for frequent backups should a file get deleted or become corrupted. It is a good solution that acts like an offline system, but gives us the online benefits. The negative side of Unitrends is the high upfront cost to backup a large amount of data.,The challenges that we faced as an organization prior to Unitrends was the high monthly cost of our hosted backup solution. The more data we backuped and the longer we held on to that data equaled a high monthly cost. Unitrends allows us to have a local backup that contains several weeks of data, while at the same time providing an archive that gives us the ability to easily have long term storage.,Unitrends saved me money and protected my companies investments.I deployed Unitrends in my environment in order to have a way to restore my environment that was fully compatible with my VMware virtualized environment as well as my physical equipment. Currently we have about 15 virtual servers, 2 SAN devices, and 5 physical servers backing up to this unit. We also added the cloud based back up with DR as a service. We have both onsite and offsite backups of our machines. With this system we have been able to disconnect from our older backup models and save money overall. This solves our business problem of having an onsite backup that we can quickly restore, before obtaining this device and configuring our cloud services, we were looking at a 1 week downtime, now we have the capability to be back up in minutes. I have been very pleased at this system and have already had to utilize it when one of our associates released a terrible virus onto the network. Without Unitrends our recovery would have been very difficult.,Recovery-Series 936S has been running smoothly in our environment, with very simple deployment and painless recovery. The instant recovery feature has helped me sleep at night knowing that an outage wont take down our whole business flow. The new operating system on our physical unit is so simple to use.,Overall the device is very solid, I'd like to see options or more detailed reporting in the future.,10,We have been able to utilize our backup for recovery during a ransonware attack. We were quickly able to recover our affected files without losing any business. I had a user that deleted an entire department's directory, I was able to go back to the previous backup and quickly restore the deleted files.,Before Unitrends we had several backup companies and services running, Unitrends was able to take care of all our backup needs. Since deployment we have been able to cancel our old providers' services and even save money.,Save yourself the recovery pain and use Unitrends!The Unitrends Recovery Series Backup Appliance is our first line of defense to ensure critical and essential business continuity across our entire organization. With Unitrends, along with best practices implemented for backup and recovery, I can rest each night knowing that our data is protected both on site and off site in conjunction with the Unitrends Forever Cloud solution. I highly recommend Unitrends for any organization of any size that is serious about protecting its data and information as well as making recovery a priority.,Built-in deduplication is a huge benefit to save on storage costs associated with our backups. Support for the Unitrends Recovery Series Backup Appliance is outstanding. It is more than just a hardware appliance, it is backed with first class support. Unitrends has an impressive level of backup compatibility across a wide array of platforms, which is why we chose Unitrends in the first place.,Unitrends UI is currently reliant on Flash, but Uniitrends is working hard to make it HTML5 native. The e-SATA interfaces for external devices such as an archive bay are not easy to keep securely connected and can fall out easily, but this is true of most e-SATA solutions. A remote shutdown API would be great for power failure scenarios!,10,Unitrends helped us recover from an unrecoverable SQL database failure within 5 minutes. Unitrends has an outstanding ROI for us over time. The solution has been able to scale nicely to meet our recovery objectives. The level of automation and reporting with Unitrends means that I am not spending a lot of time constantly managing the solution.,Our organization has had a very heterogeneous environment that consisted of Windows, Linux, and Netware. Backup solutions that could handle all of these systems were far and few. Unitrends stood out as a solution that could handle all of our recovery scenarios, and as we moved away from Netware, Unitrends played a vital role in ensuring that everything was safe and sound during the migration process. Now that our environment is highly virtualized, Unitrends continues to play a central role in meeting our backup objectives.,Veeam Backup & Replication and Symantec Backup ExecUnitrends Backup, an Outstanding Product, Excellent Support, and It Works!Currently Mastermans uses the Unitrends Recovery Series Backup Appliance across the whole organization. It has addressed several business issues such as: Reliability of backupsLength of time for backups to completeA solution for archived backups in the cloud A solution for archived backups in multiple locationsThe need for an easy implementation The need for minimal maintanence for backup & archive jobs.Easy restores both full & granularRestoration from "bare metal" convert to VMware vmsAn all in one hardware/software solutionNeed for excellent 7x24 support,Reliability of backups; The Backups have been reliable and I have been able to sleep well at night knowing that our systems are well protected with the Unitrends backups. Easy Restores both full & granular; I have successfully completed a full system restore and granular file level restores for users. Restores were easy and quick and it worked flawlessly. An all in one hardware/software solution & a need for excellent 7x24 support; The Unitrends backup system is a 100% solution which is fully covered (both hardware & software) by support. I have called at different times for support assistance and have been greeted by helpful, supportive and kind support technicians. I am very satisfied. The Unitrends backup system is quick and because of this, it has not interfered with our business production times.,I would like to see a "backup job scheduler/calendar" which displays all the backup jobs listed together in 15 minute increments, so that it is easy to see which backup jobs may conflict. I would like to see a Unitrends Archive Unit which is network based, not just SATA. (Although the SATA is very fast). I would like the Unitrends Backups/Archives to work with the Amazon "Glacier" cloud storage. I would like an easy way to a schedule all the backup jobs' start & completion times and [know] which jobs conflicted. I would like to see more training videos of how to configure backups and how to do restores.,9,Many of my users have accidentally deleted important files and emails and we easily and quickly, successfully restored the files. I was able to successfully recover files from an old server that died. This has reduced the amount of IT administration time for maintaining backups and archives.,Symantec Backup Exec did not always work, and its backups were not reliable. One backup was corrupt when I attempted to restore it and it was completely useless. Backup jobs often would continue into production hours thus putting an extra load on the network and servers. We had numerous issues and Symantec's support was not helpful nor attentive to our business critical needs.,Symantec Backup Exec, AppAssure, Datto, Acronis Backup & Recovery and Windows Server
Windows, Linux, Mac
Unitrends Recovery Series Backup Appliance
327 Ratings
Score 7.9 out of 101
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Unitrends Recovery Series Backup Appliance Reviews

Unitrends Recovery Series Backup Appliance
327 Ratings
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Score 7.9 out of 101

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John Piercy profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use the UniTrends UEB vAppliances to backup and replicate all of our servers. It is used across the entire organization. It has allowed the city to reduce its spend by consolidating three backup platforms down to one and restores are quick and easy. So far, if the restore request was within our SLA, we have a 100% recovery record.
  • UniTrends instant recovery feature is just that, instant recovery. As long as your backup storage resides on fast storage, once you click the 'Instant recovery' button, the server is accessible within a few seconds.
  • Support is tremendous. Like most backup solutions, UniTrends has not been without issues. Every time I have engaged support, I have been incredibly impressed with their willingness to assist and their ability to resolve our issues.
  • The new interface is intuitive and easy to use.
  • Detailed activity monitoring is a little lacking. For example. I'd like to know the speed of replication but, instead of Gbps numbers, I only see 1/4, 2/4... etc.
  • Clarification of the 'Tear Down' feature used for getting rid of recent restores is slightly counter-intuitive. I expect this to give me the option of just releasing the management of the restore from the Unitrends appliance. However, I have deleted the live machine out of my VMware environment and had to restore again once - now I'm a little hesitant to do the tear downs. A warning 'You are about to delete the active recovered machine' or a 'click here to remove the Tear Down prompt from the Unitrends interface or click HERE to delete the recovered machine' would be helpful.
  • Agent installations are not as intuitive as I think they could be. If you are only backing up VMs with no application awareness, it's great. If you need SQL-aware or Cisco UC-aware backups, it's more difficult.
For a purely virtualized environment, I love it. I recommend using it with fast storage if you want to benefit from the Instant Recovery feature. If you have slow storage like a USB disk drive - Instant Recovery may not be fun for you.
Read John Piercy's full review
Kristian H. Larsen - IT Drift og support profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
[It's being used as a] complete backup for our clients either as an on-premise solution, managed solution or remote backup solution. We are using it for both virtual and physical backups as well as application and file backups. We are also utilizing the replication and cloud features. This ensures local and off-site backups and provides fast restores and application consistent data.
  • Easy to use interface.
  • Full virtualization support.
  • Physical server support.
  • Full application support.
  • Scriptable via powershell.
  • Improved KVM support.
  • Improved XEN Server support.
For almost all scenarios Unitrends is an ideal solution. However, sometimes you will want to use the UEB software rather than the appliance. Workstation backup is not its strongest strength, though. If you can get the data to a server you are, however, well off when using either the appliance or the software solutions.
Read Kristian H. Larsen - IT Drift og support's full review
Allan Basso profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source
Unitrends was chosen for our North American datacenters for its appliance based backup. We needed both storage and a backup solution and wanted to ensure it was simple, single pane of glass management and supported archiving. The Recovery appliance filled all of our needs. We currently backup 20-30TB of data in each of our two datacenters.
  • Simple configuration - from the box to backup in under one hour.
  • Scheduled archives, encryption in transit and at rest, simple managment
  • The New UI is much nicer but both are capable and are still being used.
  • The one major complaint I have is that the storage is not scaleable. With the innovations out there like hyperconverged solutions and software defined datacenters, you would think that adding an additional NAS / Appliance would be all that was needed to scale to a larger data target
  • Failure of a vcenter, even though it is backed up, is a catastrophic failure. Removing the identity of the device and recreation of the backup jobs makes this a very problematic restore.
  • Major upgrades are done only by request. When they release new product versions you have to call them and ask for it to be available for you. No other company does this. Very poor service.
Smaller environments that are a mix of virtual and physical and areas where tape output is still needed are well suited for the Unitrends Recovery Appliances. I think a fully virtualized data center would find other solutions that fit better. If you don't need tape out, this is even more obvious.
Read Allan Basso's full review
Mike Addante profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Unitrends across our whole organization. The biggest thing that is addressed is reliability and simplicity. The disk to disk backups and archive, is so much better than tape backups. Speed and accuracy are key, and because it is disk and not tape, swapping out disks is a very fast and simple process.
  • We like the way the backups run and the way the schedule can be staggered.
  • Our Unitrends appliance does a great job of de-duplication. It all happens behind the scenes without any intervention for us.
  • Notifications are a big thing with Unitrends. There really is not an issue of something slipping by or being missed. You really know what is going on at all times.
  • Recovering files for users couldn't be easier. The easy to understand GUI gives you a lot of information through a single pane of glass.
  • One thing that comes to mind is that when there is an update to the GUI, it seems that the placement of information is changed a lot, or that a feature has been removed.
  • There used to be notifications that would come up before I ever knew there was an issue. That was a great feature to have. I made us feel that Unitrends was really on top of things.
  • We liked going directly through Unitrends to make purchases or upgrades instead of now going through a third party. There seems to be so much disconnect going through a third party.
Setup is simplistic and management of the backups and the appliance is very easy to understand. If you are looking to save time and get a good ROI, then Unitrends is a good choice. All disk backup is the way of the future and Unitrends have been doing things this way all along.
Read Mike Addante's full review
Andrew Murphy profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our entire environment is virtualized. We use both file-based backup and snapshot backups to protect our VMs. Unitrends provides a backup to disk. It also replicates to a remote appliance so you have offsite protection. We've added an RXDA unit to do archiving and add longer retention than can fit on the size hardware we have.
  • Awesome Tech Support! I was new to Unitrends and they went over the environment and fixed some serious setup issues and made sure everything backed up correctly!
  • I was researching a larger appliance to increase the size of data I backup. I needed to compare other vendors as well. Unitrends was a lower cost than other appliances I researched in the market.
  • Clear reporting to make it easier to sleep at night!
  • Only feature I can think to add is one I saw in a competitor Datto, being able to run the VMs on the appliance without using an ESXI host. Unitrends can do instant recovery and run the files on itself but you need a working ESXI host to connect to.
Small to medium sized businesses are definitely a great fit for Unitrends. Low cost and high performance. Great way to have backups and remotes automatically replicated.
Read Andrew Murphy's full review
Rob Jones profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our business is small, so when I say the whole organization uses it, well, it does.
  • File level restores are easy to perform at any time.
  • Initial set up and Linux agent installs are very easy to configure.
  • Reports can be generated on the fly or configured for certain time of day.
  • The dashboard can give you, at a glance, the status of your backups.
  • Some aspects, such as Recovery Archive status, could be improved. Right now, I have to manually search for my RXDA unit before it shows up. However, any copy jobs will automatically cause it to re-enable itself.
  • There are times when I wished the Active Jobs showed more up-to-date info on the backups.
The Backup Appliance is suitable for any business. Large or small. Appliances can be added anytime and joined to the existing backup network seamlessly.
Read Rob Jones's full review
Christian Ball profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Unitrends Recovery across our infrastructure to backup both physical servers and virtual machines. The business problems it addresses are that it gives us a reliable, easy to use backup scenario. We use UEB to backup/restore data and we also have the Reliable Disaster Recovery programme that allows us to test that the last backup taken could be used to restore from if needed in a DR scenario.
  • The user interface is a real positive of Unitrends, it is easy to use and everything is in its logical place, which with other backup software isn't always the case! From creating a backup schedule to running a report on data usage it can all be done in a few clicks!
  • Data restores are another great thing about UEB, it is very easy to go into the backup set you require and restore what it is you need if its the whole of a C drive or a single file.
  • The support that Unitrends offers for its products is very good, whenever we have had any issues that we haven't been able to resolve ourselves we often contact Unitrends via web chat. They will then advise you on a fix or you can open a support tunnel for them to access the appliance remotely. Either way in my experience they will get the issue resolved.
  • In some cases the backup failure messages don't provide enough information to successfully troubleshoot the issue, some refer you to the Unitrends knowledge base for more info but this has little or no information in some cases.
  • UEB helps us backup our infrastructure and gives us peace of mind that the backups do work if they are ever needed in a DR scenario.
  • UEB does have cloud integration with Azure, AWS and has its own offering called Forever Cloud but UEB may not be the best choice if you just need to get data backed up and offsite.
Read Christian Ball's full review
Michael Chianese profile photo
April 10, 2017

Unitrends Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Unitrends for all of our backups, including server, SAN, and virtualization.
  • Very easy to understand UI, you don't need to be an expert to manage backups.
  • Integration with a wide range of resources, including multiple virtualization technologies.
  • No virtualization agents needed (unlike Networker), and windows agents are easy to deploy.
  • Finer grained backup retention, instead of FIFO. One might want to have monthly full backups with a longer retention that daily incremental.
  • Slow UI when it comes to the recovery menu, especially when there are a lot of resources to tabulate.
  • I've had a few support calls that went unanswered for days at a time lately. This is usually not the case, however, recently its been an issue for me.
Unitrends is actually pretty well rounded and can be suited for a lot of different scenarios, especially when you have a mixed virtual/physical environment. It is also well suited for "do it yourself" recoveries. You can allow technical people to restore their own items.
Read Michael Chianese's full review
Yonah Sapir profile photo
March 28, 2017

Go Unitrends!!

Score 10 out of 10
Vetted Review
Reseller
Review Source
As a vendor of IT products I have a large amount of options to partner with and help customers choose from. And I have sold them ALL. I have YET to have an unsatisfied customer that went with the Unitrends solutions. The demos are crisp. The solutions are easy to install and easy to maintain and scale. Support is top notch.
  • Scalable.
  • Excellent deduplication.
  • Easy to implement for on-prem or cloud or hybrid.
  • The GUI can be more sleek
When you need an easy way to dedupe and manage your storage.
Read Yonah Sapir's full review
Márcio Isidro profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
All my company backups are done by Untirends Recovery Series Backup Appliance. Starting from servers (virtual and physical) and ending on desktops. It is very important to backup the entire infrastructure in case of a hardware failure. Unitrends is capable of running virtual machines inside it with a feature called instant recovery. With this, my business critical machines almost will never stop. Unitrends changed my backup window to half the time spent before and the space used too, the de-duplication is very very high.
  • Decuplication
  • Database recovery
  • Instant recovery
  • Email item recovery
  • Support kvm
  • Support server 2016
unitrends Recovery Series Backup appliance is well suited for companies that have an on-premises infrastructure, servers or desktops. If the servers are all in the cloud, then the recovery series could not be the option but unitrends has that solution too.
Read Márcio Isidro's full review
Richard Barker profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source
Unitrends Backup Appliance revolutionized our conversations about backup and disaster recovery. Before our many favorable experiences with Unitrends, our backup solutions consisted of unreliable backup to disk and/or tape. Backup schedules and rotations were often neglected by many of our clients, prior to introducing them to Unitrends. Unitrends allows us to have confidence not only in our backups but our ability to retrieve that backup and restore it quickly and accurately.
  • Reliable schedules.
  • Automated confirmation alerts.
  • Fast recovery/restoration.
  • For smaller customers, we would like to see a true cloud only solution.
  • Perhaps an agent-less cloud solution that requires no onsite hardware.
This solution can provide a right-sized backup, offsite retention, and DR solution for the largest and smallest customer requirement.
Read Richard Barker's full review
Geomar Morales profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
Currently it is being used across our entire company. It is our main back up solution here at Ouray Sportswear. It is fast; the clients on each server are extremely light weight and do not take up much resources at all when running. Customer support is lacking though. System runs great until it crashes, once down it can take a while to get back up. Support can use some help!
  • Great solution to restore files and emails on the fly.
  • Fast at spinning up SQL restores and test environments.
  • Archiving options for both tape and cloud are awesome.
  • Would like to see more all in one options. I believe restoring of emails should be part of the solution and not an additional cost.
  • Better upgrade and buy back programs.
  • Support! System runs awesome but when its having issues and you need support, this can be a challenge. Do not wait for call backs, they can take forever!!
Its great for installing file restores for file databases. If you have email software, it's a really fast way of restoring emails/inboxes. It provides the ability to spin up an SQL DB on the fly. Only rated a 7 because support can be critical, and Unitrends seems to be lacking in this area as of late.
Read Geomar Morales's full review
Matthew DeGrandis profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
My Unitrends Recovery Series performs incremental backups on a flexible schedule to accomplish our recovery goals. We can recover to dissimilar hardware, a virtual machine, or simply grab a few files out of a backup if that is what we need. We also use it to store copies of our data offsite. We can test our disaster recovery plans, as well as test individual backups. Our organization relies on it to protect the business in the case of a disaster.
  • Incremental Forever Backups -- Only one full required.
  • Data Deduplication -- More backups are able to fit on the appliance.
  • Price is high relative to others.
  • It is easy to sacrifice capacity to get a lower price -- which means the unit is too small in years to come.

Unitrends has always worked well in my mostly Windows environment. The documentation is well written and informative for all of the scenarios that I've run into, and if it doesn't answer my question or my environment is different, support has always been there to answer those questions. Support is highly recommended as the engineers are very familiar with the product and they go above and beyond for their customers.

The new interface is a large improvement over the old flashed based one.

Unitrends can backup a variety of applications, but be aware that while Exchange and SharePoint can be restored by Unitrends, to do single item recovery requires an additional third party license (Kroll OnTrack) which at the time of purchase wasn't super clear and caused a bit of a kerfuffle during an incident that we had to recover some individual mail items.

Legal Hold is a feature that is likely to cause lots of issues if you use it without fully understanding it. It isn't a bad feature, but a lack of space and not planning for legal hold will cause lots of backups to fail.

Read Matthew DeGrandis's full review
Jeremy Judnic profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Unitrends to backup all of our server environments. The information technology department handles all of the day to day operations of the hardware and software of the Unitrends appliance. Users request data restores from the IT department, and we use Unitrends to stay ISO compliant by backing up and archiving all of our company's applications and data.
  • No licensing! Any new operating systems or file systems added to the backup appliance can be added on the fly without having to reach out to a sales rep.
  • It supports nearly every operating system for backup and restore purposes.
  • Built in bare-metal backups for Windows allows you to restore a virtual machine to a physical box if needed, and vice versa.
  • VMWare instant recovery allows the appliance to become a datastore for virtual environments in a pinch.
  • Interface is slow to respond.
  • Interface is currently in transition, and you need to use the new and old interfaces to do certain tasks.
Unitrends is great as a set it and forget it kind of backup system and as giving you a whole array of features and customization options if you need them. Any new system you add can be set to auto backup, or you can create your own schedule. On the software/appliance you can set retention dates to keep data for a certain period of time which lets you customize the data retention to your own needs.
Read Jeremy Judnic's full review
Steven Hiersche, Jr. profile photo
November 11, 2016

Unitrends backs you up!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have the 833 appliance and we use it to backup our existing 10+ physical servers and 100+ VMware VMs. We are backing up everything from our File server, Exchange, SQL to SharePoint and local apps servers. We also backup select items to the Unitrends cloud for archiving beyond 2 weeks. Before Unitrends, we were using another backup suite on an old server and rotating NAS devices home to get them offisite on a biweekly basis. We were running out of space and patience. Unitrends has been a great addition to our infrastructure! It was easy to implement and has been rock solid for 3 years.
  • Restores are a dream. Select the day, select the content and restore. Couldn't be easier.
  • Has 4 NIC ports that you can aggregate for more throughput.
  • The UI is very simple to work with. They updated it recently and it is even simpler. You don't have to fumble through a menu. Everything is in front of you and laid out logically.
  • If you want to recover something from exchange, that is a separate piece of software. Wish that was integrated.
  • There are four extra HD slots on our appliance that you cannot expand to. Would be great if they allowed the appliance to be filled and re-striped.
  • A little annoyance is that the appliance doesn't have a faceplate. That could just be my issue though.
If you have servers or client machines that you want to backup, Unitrends is for you. There are newer systems out there with all flash but the UI on Unitrends could not be easier and that is a huge selling point. The ROI is also better than most. They also have a lot of great, free tools that you will benefit from.
Read Steven Hiersche, Jr.'s full review
Howard Colwell profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
The Unitrends Recovery system is used across the entire organization providing backup/recovery/archive services for the primary servers used by the town. The town uses two appliances, one is the primary recovery server while the second is located about a block away and is used as the replication system. The two sites are fiber connected so network performance is not an issue. Prior to using the Unitrends system, backups and archiving were less than ideal, the Unitrends solution provided the ability to support not only recovery of the file system but also for the SQL, SharePoint and Exchange system at a more granular level than was previously available.
  • The user interface has improved significantly with the latest release making it very easy to see the complete picture of your backup/recovery system.
  • Recovery of individual files is very intuitive and as well recovery of individual pages within SharePoint or individual mailboxes has proven extremely valuable.
  • The hardware has also proven itself to be very resilient and its call-home feature, when hardware problems are pending, has ensured that appliance continues to function without interruption or downtime.
  • While there are a lot of various reports available there is still room for improvement, especially when trying to understand the usage of the file system storage, a drill down into each client's backup and archive data would be beneficial.
  • The ability to grow the capacity of the appliance via drive upgrades, within reason, would alleviate the need to do appliance swaps or add additional appliances, even if there was an incremental adjustment to the support costs.
  • For someone like ourselves who, because of legislation, do not have the ability to use external cloud services having the ability to use an internal self-hosted cloud or NAS/SAN for long-term historical archiving would be more than welcomed.
While the Unitrends appliance was selected over a software only solution with the goal to provide improved availability it did have one significant drawback. The appliance does not provide full support for our Citrix XenServer hypervisor, as such there is a continued dependency on using agents within the VMs to address backup integration. Unitrends does have a software solution that has native support and our hope is that eventually it will be included in the appliance. The appliance also provides the ability to do an instant recovery of critical client(s), a very important feature for us. The Unitrends system was a saviour last year when our site was hit with ransomware, we were quickly able to recover all the affected files from the backups and archives with minimal impact to our internal staff.
Read Howard Colwell's full review
Sean Bastick profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have been using the Unitrends backup appliance for over 11 years to keep our data safe not only from the day to day accidents but the possibility of catastrophic data loss. We use the appliance to not only back up our data but for two other organizations that share our facility. We have added several features which not only protect on-site data but externally as well. We have an archive unit that allows me to take the data off site nightly in case of a failure and we have added the cloud portion of the unitrends backup so that way we satisfy the grandfather father son rule. Any administrator that backs up their data knows that data loss is the one thing that keeps them up at night. Unitrends provides me more sleep than all the top sleep aids available at your local pharmacy.
  • Several things that the Unitrends device does well is compression of data. On some of my servers I have been able to keep retention way beyond our original goals set.
  • Another thing that the Unitrends does well is the speed at which the backups are performed. I am able to back up my entire network nightly because of the ability to stream across multiple network connections and also multiple servers at the same time.
  • In all the years that I have been using the unitrends device I have NEVER not been able to recover a lost file. With that said the speed of recovery compared to tape is literally night and day. Meaning that I can recover files in just a few minutes where as with tape it would take all night and day!
  • Having the ability to take drives offsite is a key feature for us. It has been something we always made sure was part of our disaster recover plans. Some would think that the backups are fine on their own done locally but being in this industry for as many years as I have been I know the dangers of fire, water, and the inevitable disgruntled employee! Being able to take drives offsite and also have redundant backups in the cloud gives us complete peace of mind and makes our tenants feel good about their data
  • The Unitrends backup appliance has really been the showtime rotisserie oven of my network. I pretty much set it and forget it. Backups are always done perfectly and come out tender.
  • One of the best components of the Unitrends backup device is the people that support it. Never in my almost 30 years in this industry worked with a more professional, knowledgeable, and friendly support staff. I have never had to wait for someone to call me back and someone is always there to answer a phone. Hands down the top feature of this product.
  • I could have gone on and on about the positives of the unitrends appliance and even now I am remembering more and more good things I could have said in the last question. There is only a couple of things I think that could be improved and people have been saying it for many many moons. The interface could use something a little more windows interfaceish. The other thing is that I have noticed terminology being changed from one screen to the next. Not a huge deal but can be confusing to someone who is using the device for the first time.
I would say that the Unitrends Recovery device is perfect for anyone who has data and wants to reliably recover it in the event of a loss. As far as where the Unitrends might not be appropriate would be for anyone who has a personal server in their basement where they are retaining any classified government information and could possibly be subpoenaed to hand the data over.
Read Sean Bastick's full review
Sue Scott profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Unitrends is used by a number of our customers. It is an easy to use end user product that allows for safe storage, backup, and recovery of their data. Customer service is always a plus with Unitrends and our customers have an incredible experience with their US-based customer service.
  • Customer Service response and support
  • Reliable Backup
  • Cloud Storage
  • Relaible DR
  • Unitrends renewals can be somewhat costly compared to other vendors
Unitrends actually is a great solution across mid-size to enterprise customers. It may be cost-prohibitive to a very small organization.
Read Sue Scott's full review
Cooper, Jeff profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
At our organization, we are using a Unitrends Recovery Series backup appliance to back up 100% of our physical and virtual servers. By having a single primary backup appliance we are able to standardize the way we backup all our servers which simplifies administration. We then backup that up to a secondary appliance for off-site storage.
  • The deduplication the appliance does is pretty amazing. At a minimum I believe we are getting at least a 65% reduction of space we need. On one of our servers the deduplication is in the neighborhood of 80%. This has helped us look at the performance of that server, which was really good, but the disk utilization was higher than it should have been. We used this data to determine some changes to the application the server hosted and were able to make changes which helped the entire situation.
  • The Unitrends appliance is really fast. I can backup servers in a fraction of the time my previous backup did. Restoring data is pretty lickety-split. Our backup window is reduced by more than two-thirds what it was! That's significant.
  • The administration of the Unitrends backup is very straight forward and easy to use. Our old backup software had a lot of options right up front, options we never used and in some cases wondered why they were even there. Keep It Simple, I wear enough hats in this job that I really don't need to spend time looking at things that don't matter to me.
  • The new admin interface is good for initial setup and checking the status of current running jobs, but lacks details. Switching to the legacy interface to see options I need in order to set up a restore, or special backup can be annoying sometimes.
  • I wish there was a better way to anticipate/estimate how long a bigger backup job will take.
  • I wish there was a way to push agent updates to all my servers from the Unitrends appliance.
The appliance we have is very well suited for medium size companies with a handful of database servers, an email server, a couple of physical servers, a couple virtual host servers, and a couple dozen virtual servers. I think it could handle networks almost twice the size of this, but beyond that, I would probably look at up-sizing my Unitrends appliance.
Read Cooper, Jeff's full review
Christian Pelchat profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's being used by our organization to backup and archive. With the backup copy, we can have our backup offsite. We manage around 40 TB of backups. We have a lot of reports on the jobs, deduplication, and compression.
  • Ease of use
  • Easy to backup a virtual environment (Hyper-V)
  • Easy to get replication offsite
  • Cost of support
It manages all our backup needs.
Read Christian Pelchat's full review
Carl Jaspersohn profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use two Unitrends 823s backup appliances to protect all of our physical and virtual servers. They provide us with reliable backups, and an easy to use interface for recovery. While I am the primary user of this backup solution, it's not difficult to walk another IT worker through performing a restore in a pinch, or documenting procedures for recovery.
  • Unitrends makes VM Backup and restore an easy process (both full recovery and file-level).
  • In-line dedupe and incremental forever backups have allowed us to implement hourly backups of our file servers without taking up a significant amount of additional backup storage.
  • We've been able to use the bare-metal restore process to P2V some of our physical servers, and restore others into a dev/testing environment with ease.
  • We use tape for our offsite backup copies and long-term archiving. We've never had a problem restoring from tape with Unitrends.
  • It would be nice to have the option to restore permissions when doing a file-level restore to a different location/server from where it was originally backed up.
  • I've never been able to get the agent push to work right, so new agent installs and updates require me to log into those servers that require it and kick off the installer.
Unitrends is well-suited for heavily virtualized environments. Backup jobs can be set up to automatically add new VMs. Restores (both file-level and full recovery) are easy to accomplish. If agent push isn't working (as in my case), backing up a large physical environment could be challenging to set up and maintain as updates are released. The actual backup and restore of physical servers are done well, but managing agents could be a time sink if you have a lot to take care of.
Read Carl Jaspersohn's full review
Will Wilson profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use the Unitrends Recovery Series Appliance as the primary backup and recovery system for our network. The Unitrends appliance allows us to have multiple copies of backups as well as the ability to create archive copies that are stored offline. It is being used by the IT department and it has saved us money compared to the previous solution that had a per month fee for backups.
  • The system is a complete turnkey solution that does not require additional hardware or software to use.
  • The Unitrends software includes all of the necessary licenses included so we do not have to deal with SQL vs. HyperV vs. AD type licenses. Everything is correctly detected once the client software is deployed.
  • The latest system includes de-dupe that reduces the overall backup size when performing frequent backups.
  • The Unitrends system allows for an "increment forever" backup option that makes it easy to let the system manage backup times and needs.
  • The new UI is a good improvement over the old system, however it is not easy to understand "How do to start?" The layout is simple, however not very intuitive.
  • The cost can be high to start out.
  • The cloud based add-ons are not very well defined and seem to be lacking. The archiving to a cloud based system is not very easy to manage and seems prone to failure.
If you have lots of servers, with various roles and functions, the Unitrends system is an good turn-key solution. However, if you only have a small number of servers or a small number of roles then the Unitrends solution can be an expensive solution. In that case a smaller, software based backup would be a better fit.
Read Will Wilson's full review
Timothy Cuttill profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I deployed Unitrends in my environment in order to have a way to restore my environment that was fully compatible with my VMware virtualized environment as well as my physical equipment. Currently we have about 15 virtual servers, 2 SAN devices, and 5 physical servers backing up to this unit. We also added the cloud based back up with DR as a service. We have both onsite and offsite backups of our machines. With this system we have been able to disconnect from our older backup models and save money overall. This solves our business problem of having an onsite backup that we can quickly restore, before obtaining this device and configuring our cloud services, we were looking at a 1 week downtime, now we have the capability to be back up in minutes. I have been very pleased at this system and have already had to utilize it when one of our associates released a terrible virus onto the network. Without Unitrends our recovery would have been very difficult.
  • Recovery-Series 936S has been running smoothly in our environment, with very simple deployment and painless recovery.
  • The instant recovery feature has helped me sleep at night knowing that an outage wont take down our whole business flow.
  • The new operating system on our physical unit is so simple to use.
  • Overall the device is very solid, I'd like to see options or more detailed reporting in the future.
Unitrends Recovery Series is great for use in any environment that is serious about DR.
Read Timothy Cuttill's full review
Shawn Iverson profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
The Unitrends Recovery Series Backup Appliance is our first line of defense to ensure critical and essential business continuity across our entire organization. With Unitrends, along with best practices implemented for backup and recovery, I can rest each night knowing that our data is protected both on site and off site in conjunction with the Unitrends Forever Cloud solution. I highly recommend Unitrends for any organization of any size that is serious about protecting its data and information as well as making recovery a priority.
  • Built-in deduplication is a huge benefit to save on storage costs associated with our backups.
  • Support for the Unitrends Recovery Series Backup Appliance is outstanding. It is more than just a hardware appliance, it is backed with first class support.
  • Unitrends has an impressive level of backup compatibility across a wide array of platforms, which is why we chose Unitrends in the first place.
  • Unitrends UI is currently reliant on Flash, but Uniitrends is working hard to make it HTML5 native.
  • The e-SATA interfaces for external devices such as an archive bay are not easy to keep securely connected and can fall out easily, but this is true of most e-SATA solutions.
  • A remote shutdown API would be great for power failure scenarios!
Unitrends is well suited for heterogeneous environments that have a mix of physical and virtual hosts, as well as different operating systems. Less expensive solutions do exist for highly homogeneous environments that target a single specific platform. However, I would caution anyone to consider all current and future plans before buying a backup and recovery solution, as in this day and age, systems tend to change often and can lead you to a scenario in which a cheaper solution will not suffice.
Read Shawn Iverson's full review
Anthony Larson profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently Mastermans uses the Unitrends Recovery Series Backup Appliance across the whole organization.

It has addressed several business issues such as:
  • Reliability of backups
  • Length of time for backups to complete
  • A solution for archived backups in the cloud
  • A solution for archived backups in multiple locations
  • The need for an easy implementation
  • The need for minimal maintanence for backup & archive jobs.
  • Easy restores both full & granular
  • Restoration from "bare metal" convert to VMware vms
  • An all in one hardware/software solution
  • Need for excellent 7x24 support
  • Reliability of backups; The Backups have been reliable and I have been able to sleep well at night knowing that our systems are well protected with the Unitrends backups.
  • Easy Restores both full & granular; I have successfully completed a full system restore and granular file level restores for users. Restores were easy and quick and it worked flawlessly.
  • An all in one hardware/software solution & a need for excellent 7x24 support; The Unitrends backup system is a 100% solution which is fully covered (both hardware & software) by support. I have called at different times for support assistance and have been greeted by helpful, supportive and kind support technicians.
  • I am very satisfied. The Unitrends backup system is quick and because of this, it has not interfered with our business production times.
  • I would like to see a "backup job scheduler/calendar" which displays all the backup jobs listed together in 15 minute increments, so that it is easy to see which backup jobs may conflict.
  • I would like to see a Unitrends Archive Unit which is network based, not just SATA. (Although the SATA is very fast).
  • I would like the Unitrends Backups/Archives to work with the Amazon "Glacier" cloud storage.
  • I would like an easy way to a schedule all the backup jobs' start & completion times and [know] which jobs conflicted.
  • I would like to see more training videos of how to configure backups and how to do restores.
For an all in one backup solution that works, and is well supported, Unitrends is the one. The price is reasonable and the quality is great. It's great for small and medium sized businesses in that it is easy to use, easy to maintain and it works. I would like to see it have more virtualization features like their competitor Veeam.
Read Anthony Larson's full review

Feature Scorecard Summary

Universal recovery (154)
8.2
Live recovery (144)
8.1
Recovery verification (153)
9.3
Business application protection (142)
6.9
Multiple backup destinations (132)
5.9
Incremental backup identification (177)
7.1
Backup to the cloud (93)
6.9
Deduplication and file compression (167)
7.0
Snapshots (116)
9.5

About Unitrends Recovery Series Backup Appliance

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

The lowest cost offering is for their virtual backup appliances that can deploy on-premises or in the cloud, these start at around $350. There is also an option for on-appliance recovery appliances, starting at $5,500 with up to 8TB and 64 GB RAM. Lastly, their new Recovery Series Gen 8 Appliances, which are all-in-one backup appliances, start at around $2,750, ranging from 2 TB to 120 TB. Depending on your organization’s exact needs, costs can reach as high as $200,000.

Additional features:

Ransomware Protection

Appliances include predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.

Recovery Assurance

Its Recover Assurance tool provides automated failover, recovery testing, and compliance reporting.

Monitoring & Support

Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.


Categories:  Data Center Backup

Unitrends Recovery Series Backup Appliance Features

Data Center Backup Features
Has featureUniversal recovery
Has featureLive recovery
Has featureRecovery verification
Has featureBusiness application protection
Has featureMultiple backup destinations
Has featureIncremental backup identification
Has featureBackup to the cloud
Has featureDeduplication and file compression
Has featureSnapshots
Does not have featureFlexible deployment
Does not have featureManagement dashboard
Does not have featurePlatform support
Does not have featureRetention options
Does not have featureEncryption

Unitrends Recovery Series Backup Appliance Screenshots

Unitrends Recovery Series Backup Appliance Competitors

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?Optional

Unitrends Recovery Series Backup Appliance Support Options

 Free VersionPaid Version
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Unitrends Recovery Series Backup Appliance Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android
Supported Countries:Worldwide
Supported Languages: English