Reviews (1-25 of 185)
Unitrends Recovery Series Backup Appliance Review: "Unitrends recovered my belief in quality support!"
- UniTrends instant recovery feature is just that, instant recovery. As long as your backup storage resides on fast storage, once you click the 'Instant recovery' button, the server is accessible within a few seconds.
- Support is tremendous. Like most backup solutions, UniTrends has not been without issues. Every time I have engaged support, I have been incredibly impressed with their willingness to assist and their ability to resolve our issues.
- The new interface is intuitive and easy to use.
- Detailed activity monitoring is a little lacking. For example. I'd like to know the speed of replication but, instead of Gbps numbers, I only see 1/4, 2/4... etc.
- Clarification of the 'Tear Down' feature used for getting rid of recent restores is slightly counter-intuitive. I expect this to give me the option of just releasing the management of the restore from the Unitrends appliance. However, I have deleted the live machine out of my VMware environment and had to restore again once - now I'm a little hesitant to do the tear downs. A warning 'You are about to delete the active recovered machine' or a 'click here to remove the Tear Down prompt from the Unitrends interface or click HERE to delete the recovered machine' would be helpful.
- Agent installations are not as intuitive as I think they could be. If you are only backing up VMs with no application awareness, it's great. If you need SQL-aware or Cisco UC-aware backups, it's more difficult.
- Simple configuration - from the box to backup in under one hour.
- Scheduled archives, encryption in transit and at rest, simple managment
- The New UI is much nicer but both are capable and are still being used.
- The one major complaint I have is that the storage is not scaleable. With the innovations out there like hyperconverged solutions and software defined datacenters, you would think that adding an additional NAS / Appliance would be all that was needed to scale to a larger data target
- Failure of a vcenter, even though it is backed up, is a catastrophic failure. Removing the identity of the device and recreation of the backup jobs makes this a very problematic restore.
- Major upgrades are done only by request. When they release new product versions you have to call them and ask for it to be available for you. No other company does this. Very poor service.
Unitrends Recovery Series Backup Appliance Review: "Uni means 1 & Trends means upward direction. So 1 upward direction = Unitrends"
- We like the way the backups run and the way the schedule can be staggered.
- Our Unitrends appliance does a great job of de-duplication. It all happens behind the scenes without any intervention for us.
- Notifications are a big thing with Unitrends. There really is not an issue of something slipping by or being missed. You really know what is going on at all times.
- Recovering files for users couldn't be easier. The easy to understand GUI gives you a lot of information through a single pane of glass.
- One thing that comes to mind is that when there is an update to the GUI, it seems that the placement of information is changed a lot, or that a feature has been removed.
- There used to be notifications that would come up before I ever knew there was an issue. That was a great feature to have. I made us feel that Unitrends was really on top of things.
- We liked going directly through Unitrends to make purchases or upgrades instead of now going through a third party. There seems to be so much disconnect going through a third party.
- Unitrends product is very reliable.
- Unitrends does a good job of communicating backup success or failures.
- It allows me to have one solution for backing up both physical and virtual machines.
- The newer Unitrends GUI interface is not as good as the old.
- Cloud replication is not good unless you have a very fast internet connection
- AS400 backups are not all that great.
Unitrends Recovery Series Backup Appliance Review: "A great system with easy to use management portal."
- Fast backups, easy recovery, and daily updates.
- All software agents and tools are included in the price, with dedicated software clients for SQL, SharePoint, and Exchange. It is no longer is it necessary to purchase an add on for every client you would like to backup.
- Set and forget management. It is not required to touch the system daily to ensure that your systems are getting backup.
- Cost is a little on the expensive side. But the reliability of the system makes up.
- System support is good but not a great as it once was.
- System scheduling can be a little confusing until you get experienced.
- Awesome Tech Support! I was new to Unitrends and they went over the environment and fixed some serious setup issues and made sure everything backed up correctly!
- I was researching a larger appliance to increase the size of data I backup. I needed to compare other vendors as well. Unitrends was a lower cost than other appliances I researched in the market.
- Clear reporting to make it easier to sleep at night!
- Only feature I can think to add is one I saw in a competitor Datto, being able to run the VMs on the appliance without using an ESXI host. Unitrends can do instant recovery and run the files on itself but you need a working ESXI host to connect to.
- File level restores are easy to perform at any time.
- Initial set up and Linux agent installs are very easy to configure.
- Reports can be generated on the fly or configured for certain time of day.
- The dashboard can give you, at a glance, the status of your backups.
- Some aspects, such as Recovery Archive status, could be improved. Right now, I have to manually search for my RXDA unit before it shows up. However, any copy jobs will automatically cause it to re-enable itself.
- There are times when I wished the Active Jobs showed more up-to-date info on the backups.
- The user interface is a real positive of Unitrends, it is easy to use and everything is in its logical place, which with other backup software isn't always the case! From creating a backup schedule to running a report on data usage it can all be done in a few clicks!
- Data restores are another great thing about UEB, it is very easy to go into the backup set you require and restore what it is you need if its the whole of a C drive or a single file.
- The support that Unitrends offers for its products is very good, whenever we have had any issues that we haven't been able to resolve ourselves we often contact Unitrends via web chat. They will then advise you on a fix or you can open a support tunnel for them to access the appliance remotely. Either way in my experience they will get the issue resolved.
- In some cases the backup failure messages don't provide enough information to successfully troubleshoot the issue, some refer you to the Unitrends knowledge base for more info but this has little or no information in some cases.
- UEB helps us backup our infrastructure and gives us peace of mind that the backups do work if they are ever needed in a DR scenario.
- UEB does have cloud integration with Azure, AWS and has its own offering called Forever Cloud but UEB may not be the best choice if you just need to get data backed up and offsite.
- Very easy to understand UI, you don't need to be an expert to manage backups.
- Integration with a wide range of resources, including multiple virtualization technologies.
- No virtualization agents needed (unlike Networker), and windows agents are easy to deploy.
- Finer grained backup retention, instead of FIFO. One might want to have monthly full backups with a longer retention that daily incremental.
- Slow UI when it comes to the recovery menu, especially when there are a lot of resources to tabulate.
- I've had a few support calls that went unanswered for days at a time lately. This is usually not the case, however, recently its been an issue for me.
- Reliable schedules.
- Automated confirmation alerts.
- Fast recovery/restoration.
- For smaller customers, we would like to see a true cloud only solution.
- Perhaps an agent-less cloud solution that requires no onsite hardware.
- Great solution to restore files and emails on the fly.
- Fast at spinning up SQL restores and test environments.
- Archiving options for both tape and cloud are awesome.
- Would like to see more all in one options. I believe restoring of emails should be part of the solution and not an additional cost.
- Better upgrade and buy back programs.
- Support! System runs awesome but when its having issues and you need support, this can be a challenge. Do not wait for call backs, they can take forever!!
- Incremental Forever Backups -- Only one full required.
- Data Deduplication -- More backups are able to fit on the appliance.
- Price is high relative to others.
- It is easy to sacrifice capacity to get a lower price -- which means the unit is too small in years to come.
Unitrends has always worked well in my mostly Windows environment. The documentation is well written and informative for all of the scenarios that I've run into, and if it doesn't answer my question or my environment is different, support has always been there to answer those questions. Support is highly recommended as the engineers are very familiar with the product and they go above and beyond for their customers.
The new interface is a large improvement over the old flashed based one.
Unitrends can backup a variety of applications, but be aware that while Exchange and SharePoint can be restored by Unitrends, to do single item recovery requires an additional third party license (Kroll OnTrack) which at the time of purchase wasn't super clear and caused a bit of a kerfuffle during an incident that we had to recover some individual mail items.
Legal Hold is a feature that is likely to cause lots of issues if you use it without fully understanding it. It isn't a bad feature, but a lack of space and not planning for legal hold will cause lots of backups to fail.
- No licensing! Any new operating systems or file systems added to the backup appliance can be added on the fly without having to reach out to a sales rep.
- It supports nearly every operating system for backup and restore purposes.
- Built in bare-metal backups for Windows allows you to restore a virtual machine to a physical box if needed, and vice versa.
- VMWare instant recovery allows the appliance to become a datastore for virtual environments in a pinch.
- Interface is slow to respond.
- Interface is currently in transition, and you need to use the new and old interfaces to do certain tasks.
- Restores are a dream. Select the day, select the content and restore. Couldn't be easier.
- Has 4 NIC ports that you can aggregate for more throughput.
- The UI is very simple to work with. They updated it recently and it is even simpler. You don't have to fumble through a menu. Everything is in front of you and laid out logically.
- If you want to recover something from exchange, that is a separate piece of software. Wish that was integrated.
- There are four extra HD slots on our appliance that you cannot expand to. Would be great if they allowed the appliance to be filled and re-striped.
- A little annoyance is that the appliance doesn't have a faceplate. That could just be my issue though.
Unitrends Recovery Series Backup Appliance Review: "Why use Unitrends Recovery Appliance for a small shop?"
- The user interface has improved significantly with the latest release making it very easy to see the complete picture of your backup/recovery system.
- Recovery of individual files is very intuitive and as well recovery of individual pages within SharePoint or individual mailboxes has proven extremely valuable.
- The hardware has also proven itself to be very resilient and its call-home feature, when hardware problems are pending, has ensured that appliance continues to function without interruption or downtime.
- While there are a lot of various reports available there is still room for improvement, especially when trying to understand the usage of the file system storage, a drill down into each client's backup and archive data would be beneficial.
- The ability to grow the capacity of the appliance via drive upgrades, within reason, would alleviate the need to do appliance swaps or add additional appliances, even if there was an incremental adjustment to the support costs.
- For someone like ourselves who, because of legislation, do not have the ability to use external cloud services having the ability to use an internal self-hosted cloud or NAS/SAN for long-term historical archiving would be more than welcomed.
Unitrends Recovery Series Backup Appliance Review: "Don't buy expensive pills from your pharmacy to help you sleep. Get a Unitrends!"
- Several things that the Unitrends device does well is compression of data. On some of my servers I have been able to keep retention way beyond our original goals set.
- Another thing that the Unitrends does well is the speed at which the backups are performed. I am able to back up my entire network nightly because of the ability to stream across multiple network connections and also multiple servers at the same time.
- In all the years that I have been using the unitrends device I have NEVER not been able to recover a lost file. With that said the speed of recovery compared to tape is literally night and day. Meaning that I can recover files in just a few minutes where as with tape it would take all night and day!
- Having the ability to take drives offsite is a key feature for us. It has been something we always made sure was part of our disaster recover plans. Some would think that the backups are fine on their own done locally but being in this industry for as many years as I have been I know the dangers of fire, water, and the inevitable disgruntled employee! Being able to take drives offsite and also have redundant backups in the cloud gives us complete peace of mind and makes our tenants feel good about their data
- The Unitrends backup appliance has really been the showtime rotisserie oven of my network. I pretty much set it and forget it. Backups are always done perfectly and come out tender.
- One of the best components of the Unitrends backup device is the people that support it. Never in my almost 30 years in this industry worked with a more professional, knowledgeable, and friendly support staff. I have never had to wait for someone to call me back and someone is always there to answer a phone. Hands down the top feature of this product.
- I could have gone on and on about the positives of the unitrends appliance and even now I am remembering more and more good things I could have said in the last question. There is only a couple of things I think that could be improved and people have been saying it for many many moons. The interface could use something a little more windows interfaceish. The other thing is that I have noticed terminology being changed from one screen to the next. Not a huge deal but can be confusing to someone who is using the device for the first time.
Unitrends Recovery Series Backup Appliance Review: "Saved our bacon and paid for itself within weeks of the purchase!"
- The deduplication the appliance does is pretty amazing. At a minimum I believe we are getting at least a 65% reduction of space we need. On one of our servers the deduplication is in the neighborhood of 80%. This has helped us look at the performance of that server, which was really good, but the disk utilization was higher than it should have been. We used this data to determine some changes to the application the server hosted and were able to make changes which helped the entire situation.
- The Unitrends appliance is really fast. I can backup servers in a fraction of the time my previous backup did. Restoring data is pretty lickety-split. Our backup window is reduced by more than two-thirds what it was! That's significant.
- The administration of the Unitrends backup is very straight forward and easy to use. Our old backup software had a lot of options right up front, options we never used and in some cases wondered why they were even there. Keep It Simple, I wear enough hats in this job that I really don't need to spend time looking at things that don't matter to me.
- The new admin interface is good for initial setup and checking the status of current running jobs, but lacks details. Switching to the legacy interface to see options I need in order to set up a restore, or special backup can be annoying sometimes.
- I wish there was a better way to anticipate/estimate how long a bigger backup job will take.
- I wish there was a way to push agent updates to all my servers from the Unitrends appliance.
- Unitrends makes VM Backup and restore an easy process (both full recovery and file-level).
- In-line dedupe and incremental forever backups have allowed us to implement hourly backups of our file servers without taking up a significant amount of additional backup storage.
- We've been able to use the bare-metal restore process to P2V some of our physical servers, and restore others into a dev/testing environment with ease.
- We use tape for our offsite backup copies and long-term archiving. We've never had a problem restoring from tape with Unitrends.
- It would be nice to have the option to restore permissions when doing a file-level restore to a different location/server from where it was originally backed up.
- I've never been able to get the agent push to work right, so new agent installs and updates require me to log into those servers that require it and kick off the installer.
Unitrends Recovery Series Backup Appliance Review: "Unitrends is a complete solution you SHOULD look at!"
- The system is a complete turnkey solution that does not require additional hardware or software to use.
- The Unitrends software includes all of the necessary licenses included so we do not have to deal with SQL vs. HyperV vs. AD type licenses. Everything is correctly detected once the client software is deployed.
- The latest system includes de-dupe that reduces the overall backup size when performing frequent backups.
- The Unitrends system allows for an "increment forever" backup option that makes it easy to let the system manage backup times and needs.
- The new UI is a good improvement over the old system, however it is not easy to understand "How do to start?" The layout is simple, however not very intuitive.
- The cost can be high to start out.
- The cloud based add-ons are not very well defined and seem to be lacking. The archiving to a cloud based system is not very easy to manage and seems prone to failure.
Unitrends Recovery Series Backup Appliance Scorecard Summary
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