Skip to main content



What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

Read more
Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
Continue reading
Read all reviews


Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Incremental backup identification (337)
  • Instant recovery (289)
  • Universal recovery (301)
  • Deduplication and file compression (325)
Return to navigation


View all pricing

What is Unitrends?

The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

7 people also want pricing

Alternatives Pricing

What is Veeam Data Platform?

Veeam’s® premier product, Veeam Backup & Replication™, delivers availability for all cloud, virtual, Kubernetes and physical workloads. Through a management console, the software provides backup, archival, recovery and replication capabilities.

What is Carbonite Server?

Carbonite Server (also replacing the former EVault products acquired from Seagate in 2016) is a full backup and discovery solution. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite Server users can protect virtually any type of file on both…

Return to navigation


Data Center Backup

Data center backup tools send data to a secure storage location after encryption and de-duplication

Avg 8.2
Return to navigation

Product Details

What is Unitrends?

Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.

Additional features:

Ransomware Protection

Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.

Recovery Assurance

Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.

Monitoring & Support

Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.

Unitrends Features

Data Center Backup Features

  • Supported: Universal recovery
  • Supported: Instant recovery
  • Supported: Recovery verification
  • Supported: Business application protection
  • Supported: Multiple backup destinations
  • Supported: Incremental backup identification
  • Supported: Backup to the cloud
  • Supported: Deduplication and file compression
  • Supported: Snapshots
  • Supported: Flexible deployment
  • Supported: Management dashboard
  • Supported: Platform support
  • Supported: Retention options
  • Supported: Encryption

Unitrends Video

Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
 Show More

Unitrends Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesEnglish
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.

Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.

Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.

Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.

Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.

Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.

Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.

Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.

Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.

System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.

Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.

Users commonly recommend the following aspects of Unitrends Backup and Recovery:

  • Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
  • Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
  • Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.

Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.

Attribute Ratings


(1-25 of 371)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
[Unitrends Data Center Backup and Recovery] is used across our entire organization. We back up our entire VMware environment, along with several stand-alone Windows servers We ultimately decided on Unitrends because of the ease of backing up our entire organizations servers, which is a mixed environment. It also offers the ability to long-term archive storage which can be roomed and stored off-site. With the combination of being able to backup all of our different servers, the flexible schedule of backups and long term archive it was the best deal we reviewed.
  • Unitrends makes backing up VM's extremely easy, configuration is simple. In fact it will allow you to set up a policy that automatically backs up existing and any new VM's. The feature that allows it to backup any new VM's being created is fantastic since you don't even have to think about setting up a backup routine on the new server!
  • Unitrends does allow for entire server drives down to file level restores.
  • Unitrends has the ability to create Archive back ups that you are allowed to remove the physical drive and insert a second set of drives and run the archive routine again. Very clean and easy to use and setup. In our configuration we had to buy the second Archive appliance, but it works flawlessly with the primary Unitrends. Very much worth the investment.
  • When attempting to do a restore, it is a bit clunky on the process. While when it is completed it does work, but kind of confusing, especially on your first attempt.
  • We had to back up not only AD servers, mixed environment of stand-alone and VM's we also still had Netware servers that required a backup. It was a bit more tedious setting the Novell servers up for backup. A cleaner install for Netware would be nice, but not sure how big of an issue that will be since it is less used (Netware).
  • Unitrends and VMware work well with snapshots, but it needs to be emphasized that in some instances you need to REMOVE any existing snapshots of a server before you do different tasks, or it will not work at all.
Unitrends [Data Center Backup and Recovery] is an excellent backup solutions, especially when used in a VMware environment. Configuring the backup is easier than other vendors. They do have the current and legacy consoles, which both do work, but in some instances the legacy console seems more intuitive.

The appliance does work well and if sized correctly will do if job very well.
April 07, 2023

my backup adventure

Score 8 out of 10
Vetted Review
Verified User
We use Unitrends Data Center Backup and Recovery in our organization by applying 5 different backup policies.Its ease of use and flexibility are pleasing. In terms of usage example, it can be explained in 3 steps as 1- Local backup policies 2- Disaster recovery policies 3 Cloud site to site backup policies.
  • UDCB&R can protect a wide variety of systems, including physical servers, virtual machines, cloud-based environments, and even mobile devices. Supports multiple operating systems including Windows, Linux and Unix, as well as a range of hypervisors such as VMware, Hyper-V
  • UDCB&R can scale to protect large, complex environments with thousands of virtual machines and hundreds of physical servers. Optimizes for high-performance backup and recovery operations, leveraging techniques such as parallel backups, deduplication, and WAN optimization to maximize throughput and minimize backup windows
  • UDCB&R includes disaster recovery capabilities such as failover/failback, auto-recovery, and advanced replication. It also includes cloud-based disaster recovery support, allowing users to replicate data to public or private clouds for offsite backup and disaster recovery.
  • UDCB&R provides real-time monitoring of backup and recovery operations with customizable dashboards and reports that provide visibility into backup status, capacity usage and more. Supports integration with monitoring tools such as Microsoft System Center
  • UDCB&R includes a number of security features to protect data both in transit and at rest. Supports encryption of data in motion and at rest, including AES-256 encryption of backup data stored on disk or in the cloud. It also includes features such as two-factor authentication and role-based access control to ensure that only authorized personnel can access backup data.
  • slow user interface
  • difficult to use interface
  • slow cloud
1- It can be an unnecessary cost for small businesses.2- not specifically designed for cloud-based environments3-Hyper-consolidated environments can provide a significant increase in efficiency in data backup and recovery processes.4- In large data centers, this product can ease the workload of data backup and recovery.
Score 10 out of 10
Vetted Review
Verified User
We have the Unitrends UB software deployed as virtual machines at two locations. I backup critical servers offsite to each location. We have multiple backup types in play, from Exchange databases, bare metal restores, and file based backups running daily. We also backup monthly to the RXDA device. Restores are fast and job management is as simple as I could hope for.
  • File level recovery is fast and easy to browse files granularly.
  • Job deployment is quick and the job calendar is very helpful to review and plan.
  • The gui is intuitive and easy to use.
  • The customer support has been the best of any different services we subscribe to.
  • Managing disk space is a bit difficult but rarely an issue.
  • Logs are a bit cryptic but are full of useful info when you learn how to read them.
  • The agents need updated a bit more often that I want to.
By far the best Backup utility I have used, it exceeds expectations for capabilities with types of backups available, and types of recovery options. So many options available, options to backup to cloud, and I cannot say enough about the great customer support. I am happy to recommend this company to colleagues.
Edwin Labirua | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We utilize Unitrends Data Center Backup and Recovery on our facilities that have a VMWare implementation. We also use it to backup MS SQL databases on these locations. The business problems is solves is how to back up VMWare servers and provide instant recovery of the virtual machine off the Unitrends appliance disks until the virtual machine can be recovered back to VMWare.
  • Backup VMWare virtual machines.
  • Instant recovery of virtual machine in the event the virtual machine is done.
  • Ability to backup databases such as Microsoft SQL.
  • Use cloud provides for offsite data retention.
  • Appliance replacement when space requirements expand.
  • Cloud storage can't use Azure blob storage.
  • Inability to restore configuration and data when appliance is replaced.
Unitrends Data Center Backup Backup and Recovery is well suited for VMWare backups. It's fairly easy to configure and the learning curve is not steep. We like that you just have to add the VCenter to the appliance and can discover the virtual machines available. The setup to connect to a cloud provider is also easy to set up.
Muneer Ahmed Khan,ITIL® v3 | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Unitrend takes approx. 400 TB data backup which is faster as compared to the earlier solutions and addresses quick restoration requirements as well.
  • Faster Back.
  • Deduplication and compression.
  • Backup replication across sites.
  • Takes almost all application backup.
  • Compatible with almost all Operating System.
  • At times its security creates hurdles while restoring the backup on another system secure.
  • Large space requirement while restoration.
  • Difficult to crack password protected backup.
Large data backup, centralized management, and its security are the best fit for any large enterprise.
Score 9 out of 10
Vetted Review
Verified User
We use Unitrends Data Center Backup and Recovery for all our backup and disaster recovery needs. We use Unitrends for the whole organization. We backup 9 Windows servers. We also have cloud retention through Unitrends for our mission-critical files and SQL database. Unitrends has been a truly set it and forget it backup solution without near as much interaction needed as previous solutions I have used. Email reports are to the point and don't overload my inbox for each backup, but give me a summary that I can glance at and tell in just a minute if all backups were successful.
  • Easy setup
  • Easy job setup
  • Easy restore
  • I find it difficult to see how much space each backup is taking
  • Way easier to just set up to backup files on a device instead of the whole device without getting a warning message
Unitrends has a friendly interface that allows for seamless, easy restores and easy monitoring. I can restore files in just a few click with options of either in the original location or to a new location. I get daily emails that show the results of the backups and if any have warnings. From my experience, and lack is that it seems difficult to find out how much space a particular backup is taking. Also, I would like to backup just some files on a device and if I select that I get a warning the the device isn't being backup up completely and no obvious way to shut off the warning.
Dan Watson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We backup all of our virtual servers and file shares, sending our critical information to their DRaaS.
  • Support! Whenever I have needed help, I've received it immediately or promptly.
  • It just works. Isn't that the best part of a backup solution? I never have to think about it.
  • Recovers from a failed backup usually without intervention by triggering a full backup.
  • Costs less than similar solutions.
  • Scheduling UI becomes difficult to edit when the schedule is busy.
  • Updates are not applied automatically.
We have a traditional stack and pretty typical needs as a manufacturer. I have used and evaluated everything out there, but the Unitrends solution fits very well and was competitively priced. I would think if it fits us, it could fit anyone like us with a similar stack.
Score 9 out of 10
Vetted Review
Verified User
We use our Unitrends backup appliance to run nightly backups of all our production servers. These servers run a wide range of services including Hyper-V, Exchange, SQL, and basic file shares. We backup bare metal installs as well as VMs across four branch locations. Our Unitrends backup appliance solves our problem of having safe, reliable backups available in the event of a disaster recovery scenario.
  • Easy to use UI
  • Reliable backups run on any schedule
  • Dynamic system that can backup virtually anything
  • Sometimes the UI can become unresponsive and clunky
  • The purchasing process is somewhat difficult, using a 3rd party
  • Notification process of new updates available
If the environment is relatively stable and there isn't a lot of data growth, the Unitrends appliance should be able to handle anything you throw at it. It is very diverse in backing up all kinds of systems. With that being said, if you're in an environment where data growth happens very quickly, you may have issues with scalability. These appliances are sized in specific quantities.
Score 10 out of 10
Vetted Review
Verified User
We use it for backups and cloud backups across the organization. For us, we have to do end-of-year processes before we can conduct business the following year. This includes creating backups of business-critical databases. We have to keep these for at least 7 years and the Unitrends Data Center Backup and Recovery cloud is one location where we keep these.
  • On-premises is great because when we lose our internet connection, the backups still function properly.
  • Onboarding was fast and thorough.
  • Chat support is easily understandable. It doesn't seem like they outsource that to other call centers.
  • The pricing beat most other competitors, which was most important to us.
  • There are 2 different UI's. There have been improvements, so the old UI might have been phased out.
  • There are tunnel issues at times when needing support. Nothing that happens regularly enough though.
  • Sometimes, I have to run a new full backup to get a successful backup to complete.
We are a pretty small organization, so I believe it will benefit others like ours. We have about 8 servers and 25 desktops being backed up.
Score 7 out of 10
Vetted Review
Verified User
We’ve been working with Unitrends Data Center Backup and Recovery mainly as our server backup system and we used it for datastore replication, archive, and instant data recovery as well. Unitrends Data Center Backup and Recovery works well with multi-domain controllers, and it helps to separate the main storage and other critical software and run smoothly in different servers. A trusted backup system is a must when it comes to financial data and Unitrends Data Center Backup and Recovery always delivers good results without fail. Unitrends Data Center Backup and Recovery virtual appliance helps to back up by running on a completely virtual environment. Their user interfaces are pretty simple, and it's deduplication allows us to restore lots of older backups as well.
  • It has fully automated and customizable dashboards that can run with less administrative attention.
  • It should be able to run on virtual machines or be deployed as a virtual machine within MS Azure or AWS.
  • It's AI-based ransomware detection helps to understand data characteristics and alerts for ransomware attacks.
  • Automated failover and copy data management security are only available with the 'Enterprise Plus' plan.
  • More flexible subscription plans would be helpful for small to medium businesses to use their services.
  • It feels like data recovery takes a bit longer to process and there wasn't an option to restore them to a different drive.
Application restorations will be tested fully automatically and measures what the actual recovery time is and what the recovery points are. It's analysis compliance with service-level agreements and also identifies any potential threats to data recovery. If the system identifies an issue, then it will notify the user and will recommend steps for correcting those issues. Unitrends Data Center Backup and Recovery provides fully automated and customizable dashboards which require less administrative interaction on a day-to-day process.
Tanay Arora | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Unitrends Data Center Backup and Recovery is being used by me and my organization to backup data easily. As with other backup solutions, there is a complex process to backup data. It varies across data types. Despite all that, Unitrends Data Center Backup is easy to use and easier to maintain.
  • High speed backup
  • High recovery speed
  • Automation backup schedule
  • In my opinion, there are too many updates to install.
  • Sometimes, there are some sort of problems while backing up data.
I have a habit of using my laptop rough and tough every time. This sometimes leads to hardware damage or data loss and this software helps a lot of time to recover data and to upload backup on the server, which lets the data be safe and lets me use my laptop as I want to.
Dan Reynolds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I am using Unitrends [Data Center Backup and Recovery] for my VDI infrastructure. I back up servers and all the desktops. It is an ideal solution for backing up VM's, and it has also allowed me to use some older storage I had lying around. It performs well, reports its doing well, [and] I like how easy it is to upgrade. I also like that it comes as an appliance - that was a major selling factor for me. The interface is not bad, but it's not intuitive either. Some concepts are hard to understand and implement.
  • It backs up VM's pretty quickly.
  • I like that it is appliance-based as it is much easier and cheaper to deploy that way.
  • It is very simple to upgrade.
  • It runs well with older storage hardware. I was able to put some older NAS devices to use.
  • Some of the concepts, like replication, are very confusing.
  • What I think are simple setup things can end up being a tech call.
I am using two different backup solutions. I use Unitrends [Data Center Backup and Recovery] to back up my virtual machines and the other products to backup data. I have my reasons. What I like about Unitrends [Data Center Backup and Recovery] for backing up VM's is the ease of backing them up. No agents, no nothing. Just a simple connection to the vcenter server. It works great. I also like that Unitrends isn't really picky about storage. I'm using a couple of old Netgear NAS units for backup. I don't try to keep everything; I only keep a couple of copies of the backups. I don't really want the image to be too old. My main purpose with VM backups is when I lose a lot of VM's all at once (done that), this is a good, cheap insurance.
Score 8 out of 10
Vetted Review
Verified User
We use to it back up all of our servers and workstations and virtual machines. In case of failure, we are able to roll the target to a backup. It is very convenient and much better than needing to rebuild or start over from scratch.
  • Virtual Machine backup
  • Bare metal backup
  • Workstation backup
  • I would like to be able to do licensing while offline.
  • In my opinion, some of the UI is not very intuitive.
If you have a lot of things that are needing backup, Unitrends is a great solution. It is made in the USA which helps ease a lot of concerns, especially in the government world.
Score 3 out of 10
Vetted Review
Verified User
We are using it across the entire district. When we purchased Unitrends MSP, we had no disaster recovery backup outside of our area. Unitrends MSP was one that we researched and found that it would meet our needs.
  • Unitrends MSP lets us know when we are meeting our capacity limit so we can evaluate what we need to do to not exceed our data limit.
  • We paid a premium price four years ago. Although costs have come down tremendously, we are stuck for another year paying for the premium still.
With the premium costs we are paying, we expected to get more benefits with our experience, but that has not been the case. I believe that once our contract expires next year, we will more than likely go with something else.
Samuel-Borris James | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Unitrends is a backup solution that is agile in providing continuous backups. its customer service is amazing and it has all the essential features to improve a customer’s experience of disaster recovery and backups. Its cost is quite high and its reporting feature is not so appealing to us.

  • Unitrends backup feature is so good and works efficiently.
  • Its UI is simplistic, appealing and without any ambiguity.
  • It has multiple features like Encryption, backup scheduling and compression.
  • Its integration needs more improvement for better work.
  • Its reports should be made better and elaborative.
For everyone stressing themselves for the best backup solution, I would recommend them all to go for Unitrends MSP as it works in the desired way and has many useful features like Encryption, incremental backups and backup logs and scheduling. It also provides backup management which is a very significant feature.
Score 7 out of 10
Vetted Review
Verified User
Unitrends Data Center Backup and Recovery backs up our primary servers only. The cost per megabyte is too high to back up all of our PCs. Backups are kept on site (we don't use the cloud). We have replication going to a separate facility that we own. We also use the archive device to copy backups to hard drives that can be removed from the main facility.
  • Automation backup schedule
  • Speed of backup
  • Speed of recovery
  • Complication of navigating the user interface
  • Frequent backup problems on client servers (errors)
  • Frequent updates to install
For a large data center with multiple servers, Unitrends Data Center Backup and Recovery does well. Deduplication works well. On the downside, the cost per megabyte compared to alternative backups is high. The user interface is complicated to use at first. Tech support needs to be called at times to learn functionality that changes between updates.
Score 8 out of 10
Vetted Review
Verified User
We have been a Unitrends customer for many years and we will continue to be, hopefully for many years to come. Upgraded our Recovery 9006 appliance earlier this year and added Forever Cloud 500GB DRaaS at no additional cost. This let us reduce our cost and add functionality. We use this at our only location and works for our business needs.
  • Excellent customer service.
  • Easy migration.
  • One free test per year.
  • The occasional stalled job needing forced restarts.
  • Failed backups on occasion.
I would or would not recommend depending on the environment. Same goes for a reseller. It would depend on the business needs. What I have in my location, might or might not work for another business. We have discussed this very topic in my Technology Networking group.
Score 10 out of 10
Vetted Review
Verified User
We use our Recovery applicance on a daily basis to backup all data company wide. With the addition of a TBU our offsite backups are covered and we are able to keep all data in-house.
  • Both file level and VM level are handled.
  • Recovery is simple.
  • Minimal impact to system performance.
  • We have an 8016S appliance and I wish I could add more hard drives to it easily.
  • The menus could be more intuitive for less experienced users.
An appliance like this is an asset to any virtualized environment. I would not recommend it for small offices tho.
Score 8 out of 10
Vetted Review
As a reseller we aim to use the Unitrends devices to address specific backup and recovery needs for different styles of business. Currently with a lot of different businesses having transitioned to a hybrid model for their infrastructure, the Unitrends device does well in addressing a local and cloud backup need for different situations.
  • Recovery speed.
  • Easy to use portal.
  • Reporting.
  • Specific data set limitations (novel in particular).
  • Up until recently - channel partnership deal registration and communication was very poor.
  • Device price (has been better).
Education is a great spot for Unitrends, larger companies with larger data sets are a great place for Unitrends to shine. Companies with multiple locations or those in need of offsite disaster recovery sites are another area where Unitrends shines. Setting up a disaster site is very easy and Unitrends assists in this setup.
Score 5 out of 10
Vetted Review
Verified User
Unitrends is our Backup and Recovery plan that we use for offsite/cloud storage in the event of a disaster to our server room. This is what allows our network specialists to sleep at night.
  • We have Unitrends set up to automatically sync at night.
  • Once we set it up there is very little maintenance.
  • Unitrends was one of the first affordable cloud-based backups available.
  • If we exceed our storage capacity, it takes time to determine what to omit.
Once we put things in the cloud with Unitrends, we don’t have as great of a concern of losing data.
Score 7 out of 10
Vetted Review
Verified User
Unitrends is being used as our primary backup application and key part of our DR and BC plan. It currently is backing up all our on-prem servers and important workstations. We use it across the entire organization and backup approximately 70 different machines. We were able to sunset our tape backup (a very manual process) and keep our data safe in the Unitrends cloud as well as on the recovery appliance itself.
  • Easy to deploy.
  • Reporting.
  • Managing jobs.
  • The recovery of specific items on file level backups can be tedious to find.
  • Support by phone.
  • Better logs for why items failed.
Right now, I would say 7. I think this score is generous considering an issue that happened in their data center where they lost all of our cloud backups for a period of time because of a hardware error on their side. We were credited a year worth of storage costs back, but that could have been a big issue if we needed the data. If you have multiple servers/workstations you need to backup and you just want to set something that just overall works well and you don't have to baby sit very often, then Unitrends is a good choice. Although deployment was easy with agents when we first set it up we had to go back 2 months later and redo a whole bunch of backups and change the backup types because of long backup jobs never finishing or catching up. I think if the implementation team would have spent a little more time on the type of servers and what we were backing up this could have been avoided.
Score 4 out of 10
Vetted Review
Verified User
It is our primary backup solution. Multiple infrastructure machines back up to the Unitrends including file servers and DC's.
  • It's relatively easy to use.
  • It's all in one.
  • Not very good support for Red Hat VMs.
  • Our file server incremental back ups were failing for weeks and we didn't know until we went to restore something. The system indicated successful incrementals were done.
  • Not easy to expand the existing storage without buying a whole new appliance.
It's a reasonable solution if cost is an issue and you're looking for ease of use. However, lack of support for Red Hat virtualization, the issues we've had with it not backing up files it says it backed up and the difficulty expanding an existing installation without buying an entire new appliance are becoming more trouble than it is worth.
Score 9 out of 10
Vetted Review
Verified User
We are currently using Unitrends as the backup and recovery for our on site servers. We have two domain controllers, an app server, a network attached storage server, and a server that runs some other service critical software. It gives us a trusted backup and recovery ability that we didn't have in previous products that were used. Being able to restore down to a single file was essential for us to have for some departments, such as finance, in case there was ever an issue with any data loss. We also have a secondary device that copies of the backups are stored for redundancy in our backup and recovery solution.
  • The setup of the device is very straightforward and simple. It's not confusing when configuring the backup device.
  • Adding assets to the system is very easy. The Unitrends agent that enables the backup of devices is simple to install. Once it is installed, you move on to creating a job for backing up the asset, which is also simple to setup.
  • Looking at the whether backup jobs are successful has a well laid out UI. You can filter by almost anything you want to find specific jobs or assets to check on the backups that were made.
  • Errors on backup jobs could be more clearly explained. As the administrator of the device for my company, I often don't know what caused an error, and can't tell from the error information what happened or caused the error.
  • Updates of the devices should have an automatic option. It takes to much time to do an update to the devices if updates haven't been maintained.
  • Shutdown and restarting the device should be available from the main UI screen to eliminate some time when doing updates or if you're doing some maintenance on the device.
If you have on-site servers and want a reliable backup and recovery system, then Unitrends is very well suited to the task. Easy setup, easy configuration, and ease of maintenance make it a quality system to implement in your on site data center. The speed of the backups also make the system very expedient when it comes to the backups that it does of your servers and workstations.
Score 10 out of 10
Vetted Review
Verified User
We use a Unitrends virtual appliance at our company to back up our entire virtual environment, all VMs. The user interface is pretty intuitive and the deduplication allows a lot of historic backups to be stored.
  • Ease of use.
  • Reliability of backups.
  • Restore options.
  • Better and easier removeable drive options for manual off site backups.
  • Faster recovery times.
  • More failsafe prompts to prevent overwriting existing VMs upon restore.
I would strongly recommend Unitrends based on its ability and ease of use and value. It is a professional, inexpensive backup product with good support. Fairly easy to set up and maintain. I like the hardware flexibility in using the virtual appliance as well as the cost savings. I feel it is well suited for mid to large size companies with 5 or more servers to back up.
Score 9 out of 10
Vetted Review
Verified User
We use Unitrends Data Center Backup to backup our internal servers with image-level backups every night. This helps us to feel secure in knowing that we have a backup of our information just in case.
  • Nightly back ups of servers.
  • Image level back ups.
  • Straightforward restoration of back ups to servers.
  • Speed of restoration when restoring a server that has crashed.
  • More detailed report if any issues occurred during back up.
Unitrends Data Center Backup is well suited for server and desktop backups. We find it convenient and secure to back up our servers that are not cloud-based.
Return to navigation