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Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide …
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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Popular Features
- Incremental backup identification (337)8.282%
- Instant recovery (289)8.080%
- Universal recovery (301)7.373%
- Deduplication and file compression (325)7.272%
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What is Unitrends?
The Unitrends Recovery Series Backup Appliances are hardware developed for data backup and management. They cover enterprise backup, ransomware detection, recovery assurance, proactive monitoring, and cloud continuity into a single platform for organizations of all sizes.
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What is Unitrends?
Unitrends helps solve today’s modern IT data protection problems with purpose-built proprietary cloud environment that integrates with turnkey backup appliances to deliver offsite, long-term data retention and white-glove Disaster Recovery as a Service (DRaaS). Through automation Unitrends aims to minimize manual tasks, eliminates management complexity, and delivers tested hardware and software resilience.
Additional features:
Ransomware Protection
Predictive analytics that monitor data characteristics, flag suspicious files, and alert administrators to threats.
Recovery Assurance
Recovery Assurance tool provides automated failover, recovery testing, and compliance reporting.
Monitoring & Support
Recovery Series backup appliances include predictive analytics that anticipate hardware problems and send out alerts before issues occur. Once an issue is detected, a member of Unitrends’s support team will notify users and help to resolve the problem pre-emptively.
Unitrends Features
Data Center Backup Features
- Supported: Universal recovery
- Supported: Instant recovery
- Supported: Recovery verification
- Supported: Business application protection
- Supported: Multiple backup destinations
- Supported: Incremental backup identification
- Supported: Backup to the cloud
- Supported: Deduplication and file compression
- Supported: Snapshots
- Supported: Flexible deployment
- Supported: Management dashboard
- Supported: Platform support
- Supported: Retention options
- Supported: Encryption
Unitrends Video
Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to nativ...
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Unitrends Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Worldwide |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found this product to be incredibly versatile in its applications. It has been praised by customers for its ability to provide a secure platform for online transactions, making it an ideal solution for e-commerce businesses. In addition, reviewers have highlighted its effectiveness in protecting sensitive customer information and preventing data breaches. Furthermore, users have reported that the product's seamless integration with various payment gateways makes it convenient and easy to use for both businesses and customers.
Another key use case of this product is its role in streamlining customer service processes. Customers have expressed their satisfaction with the product's intuitive interface, which allows them to easily access information and resolve their queries without any hassle. Moreover, users have commended its robust ticketing system, which efficiently manages and tracks customer inquiries, ensuring prompt and effective responses. This feature has been particularly beneficial for businesses with high call volumes or complex support needs.
Furthermore, this product has proven to be an invaluable tool for project management and collaboration. Users have shared positive experiences about how it facilitates effective communication between team members, regardless of their geographical location. Its seamless integration with popular productivity tools allows for streamlined workflow and centralized project management. Additionally, its customizable reporting features enable businesses to track progress, identify bottlenecks, and make data-driven decisions.
Lastly, this product has emerged as a reliable solution for remote work setups. With the growing trend of remote work, users appreciate the extensive range of features that enable effective collaboration across teams. Its video conferencing capabilities have been particularly praised for their stability and user-friendly interface. Additionally, the product's screen-sharing functionality allows for seamless presentations and virtual meetings.
Overall, this product has garnered positive feedback from users across various industries due to its versatility and effectiveness in different use cases. From secure online transactions to efficient customer service and project management, this product offers a comprehensive solution that meets the evolving needs of modern businesses.
Intuitive User Interface: Users have praised the Unitrends backup system for its intuitive and easy-to-use user interface. Many reviewers have stated that they find the GUI to be logical and appreciate the simplicity of the web interface.
Reliable Performance: Reviewers consistently highlight the high reliability and dependability of the Unitrends backup solution. Unlike some other competitors, users report that it always works without any issues.
Excellent Customer Support: The customer support provided by Unitrends is highly regarded by reviewers. They speak highly of the knowledgeable and responsive support team who are able to quickly resolve any issues that arise. The availability of online chat and email support has also been appreciated by users.
Cost: Many users have mentioned that they find the cost of the system to be on the expensive side. Some reviewers feel that the product does not provide a good value for the price paid.
System Support Decline: Several users have expressed disappointment with the decline in system support. They feel that the system support is not as great as it once was, and some reviewers believe that additional staffing is needed for quicker response times.
Confusing Scheduling: Users have found the system scheduling to be confusing, especially for beginners. Some reviewers mention that it can take time to get used to and understand how to set up and manage schedules effectively.
Users commonly recommend the following aspects of Unitrends Backup and Recovery:
- Users appreciate the excellent tech support provided by Unitrends. They find them to be prompt and effective in assisting with any issues encountered. The knowledgeable and helpful customer support staff is highly praised.
- Unitrends Backup and Recovery is considered an inclusive solution with flexible options. Although it is an expensive product, users acknowledge that it offers comprehensive backup capabilities that can be tailored to meet their recovery needs.
- Users find Unitrends easy to use, mentioning its seamless integration and the peace of mind it provides. They suggest spending time with the software after purchase to understand its interface thoroughly.
Overall, users highly recommend Unitrends as a reliable backup and recovery solution for businesses, especially in education and SMB sectors. They suggest trying out Unitrends in your environment and taking advantage of their excellent tech support.
Attribute Ratings
Reviews
(1-25 of 371)Companies can't remove reviews or game the system. Here's why
May 02, 2023
Unitrends Saves the Day!!
[Unitrends Data Center Backup and Recovery] is used across our entire organization. We back up our entire VMware environment, along with several stand-alone Windows servers We ultimately decided on Unitrends because of the ease of backing up our entire organizations servers, which is a mixed environment. It also offers the ability to long-term archive storage which can be roomed and stored off-site. With the combination of being able to backup all of our different servers, the flexible schedule of backups and long term archive it was the best deal we reviewed.
- Unitrends makes backing up VM's extremely easy, configuration is simple. In fact it will allow you to set up a policy that automatically backs up existing and any new VM's. The feature that allows it to backup any new VM's being created is fantastic since you don't even have to think about setting up a backup routine on the new server!
- Unitrends does allow for entire server drives down to file level restores.
- Unitrends has the ability to create Archive back ups that you are allowed to remove the physical drive and insert a second set of drives and run the archive routine again. Very clean and easy to use and setup. In our configuration we had to buy the second Archive appliance, but it works flawlessly with the primary Unitrends. Very much worth the investment.
- When attempting to do a restore, it is a bit clunky on the process. While when it is completed it does work, but kind of confusing, especially on your first attempt.
- We had to back up not only AD servers, mixed environment of stand-alone and VM's we also still had Netware servers that required a backup. It was a bit more tedious setting the Novell servers up for backup. A cleaner install for Netware would be nice, but not sure how big of an issue that will be since it is less used (Netware).
- Unitrends and VMware work well with snapshots, but it needs to be emphasized that in some instances you need to REMOVE any existing snapshots of a server before you do different tasks, or it will not work at all.
April 07, 2023
my backup adventure
We use Unitrends Data Center Backup and Recovery in our organization by applying 5 different backup policies.Its ease of use and flexibility are pleasing. In terms of usage example, it can be explained in 3 steps as 1- Local backup policies 2- Disaster recovery policies 3 Cloud site to site backup policies.
- UDCB&R can protect a wide variety of systems, including physical servers, virtual machines, cloud-based environments, and even mobile devices. Supports multiple operating systems including Windows, Linux and Unix, as well as a range of hypervisors such as VMware, Hyper-V
- UDCB&R can scale to protect large, complex environments with thousands of virtual machines and hundreds of physical servers. Optimizes for high-performance backup and recovery operations, leveraging techniques such as parallel backups, deduplication, and WAN optimization to maximize throughput and minimize backup windows
- UDCB&R includes disaster recovery capabilities such as failover/failback, auto-recovery, and advanced replication. It also includes cloud-based disaster recovery support, allowing users to replicate data to public or private clouds for offsite backup and disaster recovery.
- UDCB&R provides real-time monitoring of backup and recovery operations with customizable dashboards and reports that provide visibility into backup status, capacity usage and more. Supports integration with monitoring tools such as Microsoft System Center
- UDCB&R includes a number of security features to protect data both in transit and at rest. Supports encryption of data in motion and at rest, including AES-256 encryption of backup data stored on disk or in the cloud. It also includes features such as two-factor authentication and role-based access control to ensure that only authorized personnel can access backup data.
- slow user interface
- difficult to use interface
- slow cloud
March 28, 2022
Unitrends UB software lets you sleep at night
We have the Unitrends UB software deployed as virtual machines at two locations. I backup critical servers offsite to each location. We have multiple backup types in play, from Exchange databases, bare metal restores, and file based backups running daily. We also backup monthly to the RXDA device. Restores are fast and job management is as simple as I could hope for.
- File level recovery is fast and easy to browse files granularly.
- Job deployment is quick and the job calendar is very helpful to review and plan.
- The gui is intuitive and easy to use.
- The customer support has been the best of any different services we subscribe to.
- Managing disk space is a bit difficult but rarely an issue.
- Logs are a bit cryptic but are full of useful info when you learn how to read them.
- The agents need updated a bit more often that I want to.
We utilize Unitrends Data Center Backup and Recovery on our facilities that have a VMWare implementation. We also use it to backup MS SQL databases on these locations. The business problems is solves is how to back up VMWare servers and provide instant recovery of the virtual machine off the Unitrends appliance disks until the virtual machine can be recovered back to VMWare.
- Backup VMWare virtual machines.
- Instant recovery of virtual machine in the event the virtual machine is done.
- Ability to backup databases such as Microsoft SQL.
- Use cloud provides for offsite data retention.
- Appliance replacement when space requirements expand.
- Cloud storage can't use Azure blob storage.
- Inability to restore configuration and data when appliance is replaced.
December 24, 2021
Unitrends Data Center Backup and Recovery
Unitrend takes approx. 400 TB data backup which is faster as compared to the earlier solutions and addresses quick restoration requirements as well.
- Faster Back.
- Deduplication and compression.
- Backup replication across sites.
- Takes almost all application backup.
- Compatible with almost all Operating System.
- At times its security creates hurdles while restoring the backup on another system secure.
- Large space requirement while restoration.
- Difficult to crack password protected backup.
December 20, 2021
Unitrends - Reliable and efficient backup solution
We use Unitrends Data Center Backup and Recovery for all our backup and disaster recovery needs. We use Unitrends for the whole organization. We backup 9 Windows servers. We also have cloud retention through Unitrends for our mission-critical files and SQL database. Unitrends has been a truly set it and forget it backup solution without near as much interaction needed as previous solutions I have used. Email reports are to the point and don't overload my inbox for each backup, but give me a summary that I can glance at and tell in just a minute if all backups were successful.
- Easy setup
- Easy job setup
- Easy restore
- I find it difficult to see how much space each backup is taking
- Way easier to just set up to backup files on a device instead of the whole device without getting a warning message
December 05, 2021
Unitrends' backup solution saves me 1-2 hours per day.
We backup all of our virtual servers and file shares, sending our critical information to their DRaaS.
- Support! Whenever I have needed help, I've received it immediately or promptly.
- It just works. Isn't that the best part of a backup solution? I never have to think about it.
- Recovers from a failed backup usually without intervention by triggering a full backup.
- Costs less than similar solutions.
- Scheduling UI becomes difficult to edit when the schedule is busy.
- Updates are not applied automatically.
December 02, 2021
Unitrends - a no brainer for backup and recovery!
We use our Unitrends backup appliance to run nightly backups of all our production servers. These servers run a wide range of services including Hyper-V, Exchange, SQL, and basic file shares. We backup bare metal installs as well as VMs across four branch locations. Our Unitrends backup appliance solves our problem of having safe, reliable backups available in the event of a disaster recovery scenario.
- Easy to use UI
- Reliable backups run on any schedule
- Dynamic system that can backup virtually anything
- Sometimes the UI can become unresponsive and clunky
- The purchasing process is somewhat difficult, using a 3rd party
- Notification process of new updates available
November 04, 2021
Great Products, Good Value
We use it for backups and cloud backups across the organization. For us, we have to do end-of-year processes before we can conduct business the following year. This includes creating backups of business-critical databases. We have to keep these for at least 7 years and the Unitrends Data Center Backup and Recovery cloud is one location where we keep these.
- On-premises is great because when we lose our internet connection, the backups still function properly.
- Onboarding was fast and thorough.
- Chat support is easily understandable. It doesn't seem like they outsource that to other call centers.
- The pricing beat most other competitors, which was most important to us.
- There are 2 different UI's. There have been improvements, so the old UI might have been phased out.
- There are tunnel issues at times when needing support. Nothing that happens regularly enough though.
- Sometimes, I have to run a new full backup to get a successful backup to complete.
September 20, 2021
Hassle-Free Backup and Recovery System for Everyone
We’ve been working with Unitrends Data Center Backup and Recovery mainly as our server backup
system and we used it for datastore replication, archive, and instant data recovery
as well. Unitrends Data Center Backup and Recovery works well with multi-domain controllers, and it helps
to separate the main storage and other critical software and run smoothly in
different servers. A trusted backup system is a must when it comes to financial
data and Unitrends Data Center Backup and Recovery always delivers good results without fail. Unitrends Data Center Backup and Recovery virtual appliance helps to back up by running on a completely virtual
environment. Their user interfaces are pretty simple, and it's deduplication
allows us to restore lots of older backups as well.
- It has fully automated and customizable dashboards that can run with less administrative attention.
- It should be able to run on virtual machines or be deployed as a virtual machine within MS Azure or AWS.
- It's AI-based ransomware detection helps to understand data characteristics and alerts for ransomware attacks.
- Automated failover and copy data management security are only available with the 'Enterprise Plus' plan.
- More flexible subscription plans would be helpful for small to medium businesses to use their services.
- It feels like data recovery takes a bit longer to process and there wasn't an option to restore them to a different drive.
September 19, 2021
Satisfactory Results From Unitrends Data Center Backup and Recovery
Unitrends Data Center Backup and Recovery is being used by me and my organization to backup data easily. As with other backup solutions, there is a complex process to backup data. It varies across data types. Despite all that, Unitrends Data Center Backup is easy to use and easier to maintain.
- High speed backup
- High recovery speed
- Automation backup schedule
- In my opinion, there are too many updates to install.
- Sometimes, there are some sort of problems while backing up data.
September 13, 2021
Unitrends Data Center Backup and Recovery for VMware Backups - The Right Tool for the Right Job.
I am using Unitrends [Data Center Backup and Recovery] for my VDI infrastructure. I back up servers and all the desktops. It is an ideal solution for backing up VM's, and it has also allowed me to use some older storage I had lying around. It performs well, reports its doing well, [and] I like how easy it is to upgrade. I also like that it comes as an appliance - that was a major selling factor for me. The interface is not bad, but it's not intuitive either. Some concepts are hard to understand and implement.
- It backs up VM's pretty quickly.
- I like that it is appliance-based as it is much easier and cheaper to deploy that way.
- It is very simple to upgrade.
- It runs well with older storage hardware. I was able to put some older NAS devices to use.
- Some of the concepts, like replication, are very confusing.
- What I think are simple setup things can end up being a tech call.
August 02, 2021
A Great Backup Solution
We use to it back up all of our servers and workstations and virtual machines. In case of failure, we are able to roll the target to a backup. It is very convenient and much better than needing to rebuild or start over from scratch.
- Virtual Machine backup
- Bare metal backup
- Workstation backup
- I would like to be able to do licensing while offline.
- In my opinion, some of the UI is not very intuitive.
August 02, 2021
In the Beginning, Unitrends MSP was There!
We are using it across the entire district. When we purchased Unitrends MSP, we had no disaster recovery backup outside of our area. Unitrends MSP was one that we researched and found that it would meet our needs.
- Unitrends MSP lets us know when we are meeting our capacity limit so we can evaluate what we need to do to not exceed our data limit.
- We paid a premium price four years ago. Although costs have come down tremendously, we are stuck for another year paying for the premium still.
June 14, 2021
Exemplary software for disaster recovery.
Unitrends is a backup solution that is agile in providing continuous backups. its customer service is amazing and it has all the essential features to improve a customer’s experience of disaster recovery and backups. Its cost is quite high and its reporting feature is not so appealing to us.
- Unitrends backup feature is so good and works efficiently.
- Its UI is simplistic, appealing and without any ambiguity.
- It has multiple features like Encryption, backup scheduling and compression.
- Its integration needs more improvement for better work.
- Its reports should be made better and elaborative.
May 20, 2021
Reliable, powerful, and expensive
Unitrends Data Center Backup and Recovery backs up our primary servers only. The cost per megabyte is too high to back up all of our PCs. Backups are kept on site (we don't use the cloud). We have replication going to a separate facility that we own. We also use the archive device to copy backups to hard drives that can be removed from the main facility.
- Automation backup schedule
- Speed of backup
- Speed of recovery
- Complication of navigating the user interface
- Frequent backup problems on client servers (errors)
- Frequent updates to install
May 19, 2021
Unitrends Recovery 9006
We have been a Unitrends customer for many years and we will continue to be, hopefully for many years to come. Upgraded our Recovery 9006 appliance earlier this year and added Forever Cloud 500GB DRaaS at no additional cost. This let us reduce our cost and add functionality. We use this at our only location and works for our business needs.
- Excellent customer service.
- Easy migration.
- One free test per year.
- The occasional stalled job needing forced restarts.
- Failed backups on occasion.
May 19, 2021
Unitrends Recovery Appliance long term use.
We use our Recovery applicance on a daily basis to backup all data company wide. With the addition of a TBU our offsite backups are covered and we are able to keep all data in-house.
- Both file level and VM level are handled.
- Recovery is simple.
- Minimal impact to system performance.
- We have an 8016S appliance and I wish I could add more hard drives to it easily.
- The menus could be more intuitive for less experienced users.
May 19, 2021
Unitrends in the Workplace
As a reseller we aim to use the Unitrends devices to address specific backup and recovery needs for different styles of business. Currently with a lot of different businesses having transitioned to a hybrid model for their infrastructure, the Unitrends device does well in addressing a local and cloud backup need for different situations.
- Recovery speed.
- Easy to use portal.
- Reporting.
- Specific data set limitations (novel in particular).
- Up until recently - channel partnership deal registration and communication was very poor.
- Device price (has been better).
Unitrends is our Backup and Recovery plan that we use for offsite/cloud storage in the event of a disaster to our server room. This is what allows our network specialists to sleep at night.
- We have Unitrends set up to automatically sync at night.
- Once we set it up there is very little maintenance.
- Unitrends was one of the first affordable cloud-based backups available.
- If we exceed our storage capacity, it takes time to determine what to omit.
Unitrends is being used as our primary backup application and key part of our DR and BC plan. It currently is backing up all our on-prem servers and important workstations. We use it across the entire organization and backup approximately 70 different machines. We were able to sunset our tape backup (a very manual process) and keep our data safe in the Unitrends cloud as well as on the recovery appliance itself.
- Easy to deploy.
- Reporting.
- Managing jobs.
- The recovery of specific items on file level backups can be tedious to find.
- Support by phone.
- Better logs for why items failed.
May 19, 2021
Good for entry but doesn't scale
It is our primary backup solution. Multiple infrastructure machines back up to the Unitrends including file servers and DC's.
- It's relatively easy to use.
- It's all in one.
- Not very good support for Red Hat VMs.
- Our file server incremental back ups were failing for weeks and we didn't know until we went to restore something. The system indicated successful incrementals were done.
- Not easy to expand the existing storage without buying a whole new appliance.
May 18, 2021
Unitrends Make Life Better
We are currently using Unitrends as the backup and recovery for our on site servers. We have two domain controllers, an app server, a network attached storage server, and a server that runs some other service critical software. It gives us a trusted backup and recovery ability that we didn't have in previous products that were used. Being able to restore down to a single file was essential for us to have for some departments, such as finance, in case there was ever an issue with any data loss. We also have a secondary device that copies of the backups are stored for redundancy in our backup and recovery solution.
- The setup of the device is very straightforward and simple. It's not confusing when configuring the backup device.
- Adding assets to the system is very easy. The Unitrends agent that enables the backup of devices is simple to install. Once it is installed, you move on to creating a job for backing up the asset, which is also simple to setup.
- Looking at the whether backup jobs are successful has a well laid out UI. You can filter by almost anything you want to find specific jobs or assets to check on the backups that were made.
- Errors on backup jobs could be more clearly explained. As the administrator of the device for my company, I often don't know what caused an error, and can't tell from the error information what happened or caused the error.
- Updates of the devices should have an automatic option. It takes to much time to do an update to the devices if updates haven't been maintained.
- Shutdown and restarting the device should be available from the main UI screen to eliminate some time when doing updates or if you're doing some maintenance on the device.
We use a Unitrends virtual appliance at our company to back up our entire virtual environment, all VMs. The user interface is pretty intuitive and the deduplication allows a lot of historic backups to be stored.
- Ease of use.
- Reliability of backups.
- Restore options.
- Better and easier removeable drive options for manual off site backups.
- Faster recovery times.
- More failsafe prompts to prevent overwriting existing VMs upon restore.
May 16, 2021
Trusted and useful product.
We use Unitrends Data Center Backup to backup our internal servers with image-level backups every night. This helps us to feel secure in knowing that we have a backup of our information just in case.
- Nightly back ups of servers.
- Image level back ups.
- Straightforward restoration of back ups to servers.
- Speed of restoration when restoring a server that has crashed.
- More detailed report if any issues occurred during back up.