Name: UniVoIP
Author: UniVoIP

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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UniVoIP is a telecommunications service provider that offers a range of communication solutions aimed at enhancing business productivity and collaboration. According to the vendor, UniVoIP provides various offerings, including Cloud Voice for Microsoft Teams, UCaaS, Contact Center, SD-WAN, and Conferencing. UniVoIP caters to businesses of all sizes, from small startups to large enterprises, and is commonly used in industries such as education, healthcare, financial services, legal, and retail.

## Key Features

**Cloud Voice for Microsoft Teams**: UniVoIP offers a purpose-built cloud voice solution specifically designed for Microsoft Teams. This solution seamlessly integrates voice communication into the collaboration platform. The platform is built on a virtualized cloud-native calling infrastructure and includes features such as auto provisioning, service control for partners, and additional capabilities like fax, analog, and paging. UniVoIP emphasizes the platform's geographical redundancy, resilience, and scalability, ensuring reliable and efficient communication.

**UCaaS**: UniVoIP's UCaaS solution is a cloud-based phone system that provides advanced features to enhance business communication. Users can manage their presence and communication through mobile applications and a desktop interface, enabling seamless connectivity across devices. UniVoIP prioritizes end-to-end data security protocols, ensuring a secure environment for communication. The solution includes advanced business features such as auto-attendant, call recording, conferencing, and mobile collaboration tools to boost productivity and collaboration.

**Contact Center**: UniVoIP's Contact Center solution is an omnichannel platform that enables businesses to centrally manage customer preferences and enhance the customer experience. The platform offers call and screen recording capabilities, allowing for supervisor coaching and agent productivity improvement. UniVoIP also provides advanced forecasting tools to predict workloads, optimize staffing, and reduce expenses, ensuring efficient contact center operations.

**SD-WAN**: UniVoIP's SD-WAN solution offers flexible and scalable network management. With policy-based routing, the platform enhances the performance of mobile users and cloud services, ensuring optimal connectivity. UniVoIP's SD-WAN solution also provides cost savings by reducing WAN costs compared to traditional MPLS networks. The simplified WAN management through centralized management and orchestration further enhances network efficiency.

**Conferencing**: UniVoIP's UniBridge conferencing platform enables virtual collaboration among dispersed team members. The platform supports livestreaming video for real-time collaboration and communication. Audio and video recording features allow on-demand access to meetings through shareable links. Screen and file sharing capabilities facilitate document transfer across dispersed teams, while meeting summaries with search keywords ensure easy access to information.

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UniVoIP

Overview

What is UniVoIP?