TrustRadius
Unmetric is a SaaS platform that provides intelligence on an organization's social media efforts and the efforts of their competitors on social media. The platform provides data across Facebook, Twitter, YouTube, Instagram, Pinterest and LinkedIn. Unmetric complements listening tools by providing campaign, content and competitive intelligence on what brands are doing on social media.https://media.trustradius.com/product-logos/Jl/L3/5NDC9Z6SBSUR.PNGGreat for quantifying content performance from unowned channelsWe use Unmetric to review social content. It helps us understand how peers, partners, and competitors are using social media and allows us to evaluate the effectiveness of different creative and content approaches. It also helps us identify white space when developing social strategies. The platform is set up well for this exact work, and you can use both their built-in dashboards or data downloads to do your work, which means both novice users and seasoned analysts can use the platform with minimal training.,Calculates average engagement rates for custom time-periods and displays this on a dashboard. Can access content from most platforms. Good balance of easy-to-use and access to raw data for custom work. Has all of the standard metrics for social media analysis.,The interface is slightly different for each social channel, which is confusing for novice users. I wish they'd standardize their naming schemes and dashboards, to the extent they can be with the different platforms. They'll add and implement new features but won't tell you- I came back into the platform to discover they'd applied a weighting scheme to my engagement rate that messed up my findings. Sometimes the platform just stops working. Support sits in India so there's no way to get answers fast if you have a question or issue.,8,I haven't traced our use of this platform back to ROI specifically, but the data it provides is key to our strategic client work and clients are pleased with the level of detail and rigor we are able to provide.,Simply Measured,BrandwatchEngaging with UnmetricUnmetric is being used by the Analytics Department. We use it to benchmark our clients' social presence against their competitors. It's a useful tool because we are unable to see our competitors reach and impressions or calculate engagement rate. Unmetric calculates its own custom engagement rate based upon the accounts' engagements and followers. This normalized engagement rate can be used to benchmark across all social platforms.,Very user friendly. Great support staff. Constant updates.,Length between data fetches.,9,Increased employee efficiency Better customer service,NetBase, Crimson Hexagon ForSight, Tableau Desktop
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Unmetric
8 Ratings
Score 7.7 out of 101
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Unmetric Reviews

Unmetric
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101
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May 01, 2019

Unmetric Review: "Great for quantifying content performance from unowned channels"

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Unmetric to review social content. It helps us understand how peers, partners, and competitors are using social media and allows us to evaluate the effectiveness of different creative and content approaches. It also helps us identify white space when developing social strategies. The platform is set up well for this exact work, and you can use both their built-in dashboards or data downloads to do your work, which means both novice users and seasoned analysts can use the platform with minimal training.
  • Calculates average engagement rates for custom time-periods and displays this on a dashboard.
  • Can access content from most platforms.
  • Good balance of easy-to-use and access to raw data for custom work.
  • Has all of the standard metrics for social media analysis.
  • The interface is slightly different for each social channel, which is confusing for novice users. I wish they'd standardize their naming schemes and dashboards, to the extent they can be with the different platforms.
  • They'll add and implement new features but won't tell you- I came back into the platform to discover they'd applied a weighting scheme to my engagement rate that messed up my findings.
  • Sometimes the platform just stops working.
  • Support sits in India so there's no way to get answers fast if you have a question or issue.
Unmetric is great when you need to do quantitative analysis of social media posts, whether you own the posts or not. Newer features like segment creation where you can get results by keyword or category are amazing time-savers for certain tasks (like if you're looking at posts about fruit and want to see how posts that mention "bananas" perform you can do that right in the dashboard). Hopefully, they'll soon allow you to build and save those filters so you don't have to recreate them every time you do a task. While in the past I'd only recommend this platform for keeping a pulse on unowned content, the new tools make the platform useful even for reviewing owned content, as you may be able to save time on content coding tasks- it seems like that's the direction they're headed anyway.
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February 03, 2016

User Review: "Engaging with Unmetric"

Score 9 out of 10
Vetted Review
Verified User
Review Source
Unmetric is being used by the Analytics Department. We use it to benchmark our clients' social presence against their competitors. It's a useful tool because we are unable to see our competitors reach and impressions or calculate engagement rate. Unmetric calculates its own custom engagement rate based upon the accounts' engagements and followers. This normalized engagement rate can be used to benchmark across all social platforms.
  • Very user friendly.
  • Great support staff.
  • Constant updates.
  • Length between data fetches.
Unmetric is very well suited for social tracking. One thing to keep in mind is that you cannot view previous content when adding a new brand to your watch list.
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Unmetric Scorecard Summary

About Unmetric

Unmetric is an enterprise solution for branded content analysis and discovery. The vendor aims to help digital marketers, social media analysts, and content creators harness social signals to track and analyze competitive content and campaigns and to create better content and campaigns of their own. The vendor says they are trusted by hundreds of global brands and agencies across over 20 countries - brands like General Motors, Chicago Bulls and American Airlines, and agencies like Ogilvy, Group M and Wunderman. Unmetric was founded in 2011 and is headquartered in New York City with offices in Chennai, India and the U.S.

Unmetric Features

Has featureAll Major Social Networks Included
Has featureCompetitive Analysis & Benchmarking
Has featureAutomated Reporting Tools
Has featureContent Engagement Intelligence
Has featurePromoted Post Detection
Has featureCompetitive Reach & Impressions Data
Has featureTeam Accounts

Unmetric Screenshots

Unmetric Integrations

Unmetric Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Standard$1,000Per Month [Unlimited Users]
AgencyPay As You Go

Special agency rates are available

Unmetric Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
10%
Enterprises (> 500 employees)
90%

Unmetric Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media
Phone
Live Chat
Video Tutorials / Webinar

Unmetric Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English