UpChat

UpChat is an app integration developed by GrowthDot that aims to streamline the interaction between Zendesk Support and Chat. According to the vendor, this integration allows customer support teams to save time and improve efficiency. UpChat is designed to be used by small to large-sized companies and is targeted towards customer support representatives, help desk teams, IT professionals, e-commerce companies, and SaaS companies. The vendor claims that UpChat enhances the customer support experience across various industries by creating a seamless connection and optimizing communication support.

Key Features

According to the vendor, UpChat offers the following key features:

UpChat App Integration: UpChat seamlessly integrates with Zendesk Support and Chat, creating a smooth connection between the two platforms.

Streamline the Interaction between Chat and Support: UpChat eliminates the need to switch between Zendesk Chat and Support, streamlining the interaction and ensuring a seamless transition between chat conversations and ticket management.

Marking Fields as "Delay": Users can easily mark a chat conversation as "Delay" with UpChat, providing a problem description and the type of assistance required. According to the vendor, this feature helps users refresh their memory about the ticket's current condition without having to read all previous messages from the beginning.

Collaboration across Different Work Shifts: UpChat is useful when multiple agents need to work on the same ticket across different work shifts. Representatives can mark the passed stages of the conversation, allowing the next representative to continue without re-reading the entire conversation, as claimed by the vendor.

Optimized Communication Support: Users can create four types of fields in Zendesk Support, including text, checkbox, checklist, or dropdown. The Pro version of UpChat, according to the vendor, allows for an unlimited number of fields, optimizing communication support.

Easy Installation and Setup: UpChat is designed to be easy to install and use within the Zendesk platform. The vendor claims that users can quickly set up the app and start optimizing their customer support communication.

Data Protection and Privacy: According to the vendor, UpChat guarantees data protection and does not collect any data from the user's Zendesk profile, ensuring the security and privacy of user data.

Free and Pro Plans: UpChat offers both a Free Plan and a Pro Plan. The Free Plan allows users to create up to 2 fields and synchronize fields in chat, ticket, and user views. The Pro Plan, priced at $1 per agent per month, includes everything in the Free Plan and allows for an unlimited number of fields, as stated by the vendor.