Name: UpChat
Author: GrowthDot

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Text Editors

Development

Online Learning

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

App Development

Browser

Cloud Storage

Component Content Management

Data Center Infrastructure Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Managed Print

Network Performance Monitoring

Process Mining

Security Awareness Training

Software Defined Storage (SDS)

Solid State Drives

Tower Servers

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

VoIP Monitoring

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Data Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Management

Email Marketing

Event Registration

Graphics

Heatmap and Session Recording

Marketing Automation

Marketing OS

Online Reputation Management

Real-Time Interaction Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Assisted Living

Car Rental

Church Management

Construction Accounting

Jail Management

Vertical-Specific

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UpChat is an app integration developed by GrowthDot that aims to streamline the interaction between Zendesk Support and Chat. According to the vendor, this integration allows customer support teams to save time and improve efficiency. UpChat is designed to be used by small to large-sized companies and is targeted towards customer support representatives, help desk teams, IT professionals, e-commerce companies, and SaaS companies. The vendor claims that UpChat enhances the customer support experience across various industries by creating a seamless connection and optimizing communication support.

## Key Features

According to the vendor, UpChat offers the following key features:

**UpChat App Integration**: UpChat seamlessly integrates with Zendesk Support and Chat, creating a smooth connection between the two platforms.

**Streamline the Interaction between Chat and Support**: UpChat eliminates the need to switch between Zendesk Chat and Support, streamlining the interaction and ensuring a seamless transition between chat conversations and ticket management.

**Marking Fields as "Delay"**: Users can easily mark a chat conversation as "Delay" with UpChat, providing a problem description and the type of assistance required. According to the vendor, this feature helps users refresh their memory about the ticket's current condition without having to read all previous messages from the beginning.

**Collaboration across Different Work Shifts**: UpChat is useful when multiple agents need to work on the same ticket across different work shifts. Representatives can mark the passed stages of the conversation, allowing the next representative to continue without re-reading the entire conversation, as claimed by the vendor.

**Optimized Communication Support**: Users can create four types of fields in Zendesk Support, including text, checkbox, checklist, or dropdown. The Pro version of UpChat, according to the vendor, allows for an unlimited number of fields, optimizing communication support.

**Easy Installation and Setup**: UpChat is designed to be easy to install and use within the Zendesk platform. The vendor claims that users can quickly set up the app and start optimizing their customer support communication.

**Data Protection and Privacy**: According to the vendor, UpChat guarantees data protection and does not collect any data from the user's Zendesk profile, ensuring the security and privacy of user data.

**Free and Pro Plans**: UpChat offers both a Free Plan and a Pro Plan. The Free Plan allows users to create up to 2 fields and synchronize fields in chat, ticket, and user views. The Pro Plan, priced at $1 per agent per month, includes everything in the Free Plan and allows for an unlimited number of fields, as stated by the vendor.

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Genesys Cloud CX 2 - Digital + Voice

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UpChat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

GrowthDot

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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UpChat

Overview

What is UpChat?