TrustRadius Insights
UpKeep Maintenance is a versatile software that has been widely adopted by facilities management teams to streamline their maintenance …
Starting at $40 per technician/per month
View PricingOverview
What is UpKeep Maintenance Management?
UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Starter
$40
Cloud
per technician/per month
Professional
$75
Cloud
per technician/per month
Business Plus
$120
Cloud
per technician/per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.onupkeep.com/pricing.php
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UpKeep Maintenance Management?
UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to improve communication by enabling real-time status updates for their teams. The vendor says it is a modern, intuitive, and customizable CMMS that is proven to expedite workflow processes.
Capabilities include:
-Add co-workers and easily assign work orders to different users
-ÂCreate, update, and check status of work orders and tasks
-ÂManage a history of your assets
-Receive notifications to your phone and email
-Organize reports
-Enable UPC Label scanning
-Develop assets and assign work orders to assets
-Sync across all devices you own
-Web application available for use on any device
-Create preventative and scheduled maintenance
-Customize work orders using form items
Capabilities include:
-Add co-workers and easily assign work orders to different users
-ÂCreate, update, and check status of work orders and tasks
-ÂManage a history of your assets
-Receive notifications to your phone and email
-Organize reports
-Enable UPC Label scanning
-Develop assets and assign work orders to assets
-Sync across all devices you own
-Web application available for use on any device
-Create preventative and scheduled maintenance
-Customize work orders using form items
UpKeep is designed for maintenance crews who constantly work at different sites. The value prop is that technicians can spend more time in the field and less time retyping data or traveling between locations — thus resulting in higher quality data, more thorough analysis, and more robust asset evaluation.
UpKeep Maintenance Management Features
- Supported: Mobile Applications
- Supported: Work Orders
- Supported: Asset Management
UpKeep Maintenance Management Screenshots
UpKeep Maintenance Management Video
Intro Video
UpKeep Maintenance Management Competitors
- Accruent Maintenance Connection
- eMaint CMMS
- Maintenance Assistant
UpKeep Maintenance Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States |
| Supported Languages | English |
UpKeep Maintenance Management Downloadables
Frequently Asked Questions
Accruent Maintenance Connection and eMaint CMMS are common alternatives for UpKeep Maintenance Management.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of UpKeep Maintenance Management are from Mid-sized Companies (51-1,000 employees).
UpKeep Maintenance Management Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 50% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(37)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
UpKeep Maintenance is a versatile software that has been widely adopted by facilities management teams to streamline their maintenance tasks and repairs. This comprehensive tool serves as an efficient task manager, primarily catering to facility managers and caretakers responsible for overseeing properties. It offers a range of use cases, including work order management, task distribution, and parts inventory tracking. With UpKeep, users can easily prioritize tasks, assign them to the appropriate personnel, and keep track of pending assignments.
The software proves invaluable for both preventative and reactive maintenance work, allowing users to effectively manage assets and inventories. By utilizing UpKeep, organizations are able to track when machines experience downtime, generate alarm codes for swift response, and effortlessly monitor issues and the availability of required parts. Moreover, it is also utilized as a maintenance tool for repairing various electronic devices in workshops.
One significant advantage of UpKeep is its ability to seamlessly transition organizations from traditional paper-based processes to a digital system. The software expertly preserves historical maintenance data while facilitating its easy access and tracking. For instance, it provides a convenient work order system for teachers and staff in educational institutions to submit and monitor maintenance requests. Similarly, luxury home maintenance services rely on UpKeep Work Orders to maintain organizational structure during inspections and keep track of essential maintenance items. In addition, it aids industries dealing with hectic schedules by providing a reliable work order system for tracking time and generating reports.
Furthermore, UpKeep proves valuable for tracking equipment maintenance and repairs, organizing spare parts and tooling, as well as monitoring downtime and expenses associated with these tasks. It effectively supports the Building Automation Department in managing work orders for various vendors while consolidating and tracking accounts and equipment statuses.
Overall, UpKeep Maintenance offers an array of use cases that enhance efficiency in facilities management. Its user-friendly interface combined with its diverse functionalities has garnered positive feedback from users across different industries.
Clean and Intuitive Interface: Users have consistently praised the clean and intuitive user interface of UpKeep software, with many stating that it makes navigation and usage a breeze. This positive sentiment is reflected in multiple reviews, indicating that the majority of users find the interface to be user-friendly.
Flexible Access Options: The ability to access UpKeep either through a web link or by downloading the app has been highly appreciated by users. This flexibility allows organizations to determine the depth at which they want to utilize the software, resulting in a more tailored experience for different users within an organization.
Phenomenal Customer Service: Reviewers have consistently described the customer service provided by the UpKeep team as phenomenal. The assistance provided in tailoring the program to meet specific needs and functions of organizations has received high praise from users.
Limited Sensor Options: Some users have expressed their dissatisfaction with the limited sensor options available in UpKeep. They feel that there should be a wider range of sensor choices to cater to different needs and preferences.
Expensive Pricing: The pricing of the software has been a concern for some users, who believe that it is on the higher side. They have suggested offering more affordable plans or pricing tiers to accommodate businesses with smaller budgets.
Difficult User Interface: Users have found it challenging to generate reports and quickly view work in progress due to the current user interface. They feel that the interface is not intuitive and requires a learning curve, making these tasks time-consuming. Simplifying the user interface and improving its usability would greatly benefit users in prioritizing tasks efficiently.
Based on user reviews, here are the three most common recommendations for Upkeep:
-
Test and ensure everyone is on the same page before implementing: Users suggest testing Upkeep first to see if it fits their specific needs. They recommend ensuring that all team members are familiar with the software and have a clear understanding of how it will be used.
-
Take advantage of demos and trial accounts: Many users highly recommend scheduling a demo or utilizing the trial account of Upkeep. This allows users to explore the features and functionality of the software before making a commitment.
-
Seek customization help and utilize support: Users suggest reaching out to Upkeep for customization assistance if needed. They found the dashboards and data organization features useful and were satisfied with the level of support provided by the Upkeep team.
Overall, Upkeep is seen as a cost-effective and easy-to-use software that is worth considering for small businesses and developing ones. It is recommended for work order management, asset management, communication, and maintaining equipment records. Users believe that with proper implementation, Upkeep provides full insight and control over maintenance needs.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
April 09, 2021
UpKeep Maintenance makes facilities management a breeze!
- Replacing older equipment that has aged out has saved us thousands in unnecessary repair costs
- The per user monthly is a bit of a negative. granted the app does a lot, but the price point is a bit high unless you are a very big company
- History of work orders and maintenance is a life save - just running those reports saves us so much time!
June 13, 2020
UpKeep: The Life Saver
Score 9 out of 10
Vetted Review
Verified User
- So far, UpKeep is saving time, the PM team can use their phones for updates.
- The phones let the field tech change, create and close tickets while in the field.
January 03, 2020
Great, easy to use software!
- UpKeep Maintenance Management makes my job as coordinator 10 times easier to manage.
November 19, 2019
CMMS at its finest.
- Positive - Helped keep track of maintenance on all assets.
November 18, 2019
Up Keep for a machine shop
- We will need to use the software longer before I can provide this information.
October 14, 2019
UpKeep keep us on top!
- Not sure yet.
October 14, 2019
UpKeep Works
- Streamlining of maintenance requests.
- Easy access to completed work.
- Access for multiple users (although many often ignore the program).
October 09, 2019
UpKeep Review
- It's a bit too soon to speak of ROI, but being able to track issues over multiple service calls has proven to be useful, especially when it comes to holding workers accountable for their use of the machines.
- It's easy to use for those who use it.
- It's no harder to submit issues than it is to send an email. If you can send an email, you can submit an issue.
October 07, 2019
Great tool for buisness
Score 10 out of 10
Vetted Review
Verified User
- Allowing our company to track maintenance dollars on assets
- Allowing supervisors to track work order status
October 04, 2019
Upkeep delivers a great product for a great price!
- Speed of response to work orders.
- Customer satisfaction.
- Less down time of assets.
October 04, 2019
Bridging the Gap
Score 10 out of 10
Vetted Review
Verified User
- More work is done with less labor.
- A clear view of what gets done for the day.
- Reporting has helped bridge the gap between Operations and Administration.
September 27, 2019
UpKeep will help you keep your business
Score 8 out of 10
Vetted Review
Verified User
- Overall it has been positive. We're still in the second month of using this, but it has really organized and provided an effective platform for us to manage our studios.
September 27, 2019
UpKeep helps you track your work
- Better management and tracking of "work completed" by vendors.
September 27, 2019
UpKeep is the best in its class
Score 10 out of 10
Vetted Review
Verified User
- Helps me as a tech better manage and prioritize my time.
September 26, 2019
UpKeep Review
- I have not had enough time with it to answer these questions.
September 26, 2019
Great product for service providers
- Scope of work management.
- Work completion history.
September 26, 2019
Great tool and user-friendly!
- Inventory.
- Productivity.
- Work orders.
September 26, 2019
Eliminate tasks falling through the cracks with a little UpKeep!
Score 10 out of 10
Vetted Review
Verified User
- Compared to other task managers, the user cost for Upkeep is very high. But to the degree the staff are willing to work with you, it is completely justified.
- The concern with an organization my size are items slipping through the cracks whether that is internally or by our renter base. Upkeep minimizes this to a great degree.
- You need to get everyone within your organization to buy into upkeep. It can only be as good to the degree that it is utilized.
September 12, 2019
UpKeep is very user friendly
- The most noticeable improvement has been to track tooling inventory and expenses. We used to just have bins full of parts, with no real way to track which parts we actually used/needed. I can now make a pretty good guess as to which tooling I should stock, saving a small fortune in unused inventory.
- Tracking how much breakage/downtime each machine has will greatly help us determine where to spend on upgraded/new equipment. They used to buy new machines because it would be neat to have, now I can quantify how much in repairs and downtime we spend on each machine to help determine upgrade priorities.
September 09, 2019
A Real Time Saver!
- SAVES US TIME!
September 07, 2019
UpKeep Streamlined Our Property Management
- We were using a very antiquated system to track requests. The efficiency of the work orders has streamlined the time it takes employees to mobilize and plan for the projects. It has cut down communication time and confusion, saving us on labor cost per project.
September 05, 2019
UpKeep Review
Score 9 out of 10
Vetted Review
Verified User
- It's enabled us to keep track properly of all equipment and parts inventory in our system. Saving us lots of time and manpower.
September 03, 2019
UpKeep Experience
Score 10 out of 10
Vetted Review
Verified User
- Has improved organization.
- ROI is potentially a positive but that has yet to be determined with us.
August 30, 2019
Thanks UpKeep!
- ROI: Huge benefit. This CMMS is very cost-effective and paid for itself within 2 months.
- Integration: Major downfall. I knew this going into the software but didn't anticipate the impact on my productivity. We have abandoned the spares tracking aspect as I have to track all consumed parts in AX, this is our corp directive. If you are in a company not restricted to corp. directives this system is amazing.
December 06, 2016
Masson Farms of New Mexico success with Upkeep Maintance program.
Score 9 out of 10
Vetted Review
Verified User
- Our business is currently right on the cusp of making UpKeep a positive impact, our maintenance manager has just established his staff and we are looking forward to outstanding results.