TrustRadius Insights
UpKeep Maintenance is a versatile software that has been widely adopted by facilities management teams to streamline their maintenance …
Starting at $40 per technician/per month
View PricingOverview
What is UpKeep Maintenance Management?
UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Starter
$40
Cloud
per technician/per month
Professional
$75
Cloud
per technician/per month
Business Plus
$120
Cloud
per technician/per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.onupkeep.com/pricing.php
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UpKeep Maintenance Management?
UpKeep allows users to snap a picture of a broken piece of equipment, create a work order, and schedule it for repair - all from a mobile device. UpKeep is designed for facility, property, restaurant, and manufacturing managers looking to improve communication by enabling real-time status updates for their teams. The vendor says it is a modern, intuitive, and customizable CMMS that is proven to expedite workflow processes.
Capabilities include:
-Add co-workers and easily assign work orders to different users
-Create, update, and check status of work orders and tasks
-Manage a history of your assets
-Receive notifications to your phone and email
-Organize reports
-Enable UPC Label scanning
-Develop assets and assign work orders to assets
-Sync across all devices you own
-Web application available for use on any device
-Create preventative and scheduled maintenance
-Customize work orders using form items
Capabilities include:
-Add co-workers and easily assign work orders to different users
-Create, update, and check status of work orders and tasks
-Manage a history of your assets
-Receive notifications to your phone and email
-Organize reports
-Enable UPC Label scanning
-Develop assets and assign work orders to assets
-Sync across all devices you own
-Web application available for use on any device
-Create preventative and scheduled maintenance
-Customize work orders using form items
UpKeep is designed for maintenance crews who constantly work at different sites. The value prop is that technicians can spend more time in the field and less time retyping data or traveling between locations — thus resulting in higher quality data, more thorough analysis, and more robust asset evaluation.
UpKeep Maintenance Management Features
- Supported: Mobile Applications
- Supported: Work Orders
- Supported: Asset Management
UpKeep Maintenance Management Screenshots
UpKeep Maintenance Management Video
Intro Video
UpKeep Maintenance Management Competitors
- Accruent Maintenance Connection
- eMaint CMMS
- Maintenance Assistant
UpKeep Maintenance Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States |
| Supported Languages | English |
UpKeep Maintenance Management Downloadables
Frequently Asked Questions
Accruent Maintenance Connection and eMaint CMMS are common alternatives for UpKeep Maintenance Management.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of UpKeep Maintenance Management are from Mid-sized Companies (51-1,000 employees).
UpKeep Maintenance Management Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 50% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(37)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
UpKeep Maintenance is a versatile software that has been widely adopted by facilities management teams to streamline their maintenance tasks and repairs. This comprehensive tool serves as an efficient task manager, primarily catering to facility managers and caretakers responsible for overseeing properties. It offers a range of use cases, including work order management, task distribution, and parts inventory tracking. With UpKeep, users can easily prioritize tasks, assign them to the appropriate personnel, and keep track of pending assignments.
The software proves invaluable for both preventative and reactive maintenance work, allowing users to effectively manage assets and inventories. By utilizing UpKeep, organizations are able to track when machines experience downtime, generate alarm codes for swift response, and effortlessly monitor issues and the availability of required parts. Moreover, it is also utilized as a maintenance tool for repairing various electronic devices in workshops.
One significant advantage of UpKeep is its ability to seamlessly transition organizations from traditional paper-based processes to a digital system. The software expertly preserves historical maintenance data while facilitating its easy access and tracking. For instance, it provides a convenient work order system for teachers and staff in educational institutions to submit and monitor maintenance requests. Similarly, luxury home maintenance services rely on UpKeep Work Orders to maintain organizational structure during inspections and keep track of essential maintenance items. In addition, it aids industries dealing with hectic schedules by providing a reliable work order system for tracking time and generating reports.
Furthermore, UpKeep proves valuable for tracking equipment maintenance and repairs, organizing spare parts and tooling, as well as monitoring downtime and expenses associated with these tasks. It effectively supports the Building Automation Department in managing work orders for various vendors while consolidating and tracking accounts and equipment statuses.
Overall, UpKeep Maintenance offers an array of use cases that enhance efficiency in facilities management. Its user-friendly interface combined with its diverse functionalities has garnered positive feedback from users across different industries.
Clean and Intuitive Interface: Users have consistently praised the clean and intuitive user interface of UpKeep software, with many stating that it makes navigation and usage a breeze. This positive sentiment is reflected in multiple reviews, indicating that the majority of users find the interface to be user-friendly.
Flexible Access Options: The ability to access UpKeep either through a web link or by downloading the app has been highly appreciated by users. This flexibility allows organizations to determine the depth at which they want to utilize the software, resulting in a more tailored experience for different users within an organization.
Phenomenal Customer Service: Reviewers have consistently described the customer service provided by the UpKeep team as phenomenal. The assistance provided in tailoring the program to meet specific needs and functions of organizations has received high praise from users.
Limited Sensor Options: Some users have expressed their dissatisfaction with the limited sensor options available in UpKeep. They feel that there should be a wider range of sensor choices to cater to different needs and preferences.
Expensive Pricing: The pricing of the software has been a concern for some users, who believe that it is on the higher side. They have suggested offering more affordable plans or pricing tiers to accommodate businesses with smaller budgets.
Difficult User Interface: Users have found it challenging to generate reports and quickly view work in progress due to the current user interface. They feel that the interface is not intuitive and requires a learning curve, making these tasks time-consuming. Simplifying the user interface and improving its usability would greatly benefit users in prioritizing tasks efficiently.
Based on user reviews, here are the three most common recommendations for Upkeep:
-
Test and ensure everyone is on the same page before implementing: Users suggest testing Upkeep first to see if it fits their specific needs. They recommend ensuring that all team members are familiar with the software and have a clear understanding of how it will be used.
-
Take advantage of demos and trial accounts: Many users highly recommend scheduling a demo or utilizing the trial account of Upkeep. This allows users to explore the features and functionality of the software before making a commitment.
-
Seek customization help and utilize support: Users suggest reaching out to Upkeep for customization assistance if needed. They found the dashboards and data organization features useful and were satisfied with the level of support provided by the Upkeep team.
Overall, Upkeep is seen as a cost-effective and easy-to-use software that is worth considering for small businesses and developing ones. It is recommended for work order management, asset management, communication, and maintaining equipment records. Users believe that with proper implementation, Upkeep provides full insight and control over maintenance needs.
Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
April 09, 2021
UpKeep Maintenance makes facilities management a breeze!
- barcode tagging - label all assets for quick reporting and repairs
- mobile app - works super well
- scheduling of ongoing maintenance
- sensors - they need to add more options here
- pricing - they are a bit expensive - maybe more lower level plans
June 13, 2020
UpKeep: The Life Saver
Score 9 out of 10
Vetted Review
Verified User
- Keeps the work orders organized.
- Keep the Maintenance team on top of where they are in the process.
- Helps to gather information for other team's reporting needs.
- Stores all information needed for the accounting department.
- We want to be able to run reports that are not tedious.
- We want to be able to do quick views of work that is in progress to be able to prioritize at a glance.
January 03, 2020
Great, easy to use software!
- Track tool time
- Preventative maintenance checklists and tasks
- Mainly reporting. We don't get the option to gather weekly time allocated to work orders (that may be still in progress), only able to report times once work orders are closed
November 19, 2019
CMMS at its finest.
- Asset management
- Part inventory
- Work orders
- I'd like to see job orders with "quantity completed" and "material used" so individual employees' production can be documented and compared.
November 18, 2019
Up Keep for a machine shop
- The program works well to stay organized.
- Helps with PM schedule for machines.
- Good to keep track of machines in different geographical locations.
- The system needs a person to update and process requests.
- It works well if one person is entering the information to keep track of costs and items that go with repairs.
October 14, 2019
UpKeep keep us on top!
- Custom work requests.
- Work order management.
- Asset tracking per location.
- Cost tracking per vendor.
- Lower price.
- Pre-configured reports.
- Invoicing options would be great.
October 14, 2019
UpKeep Works
- The overall user interface is very intuitive.
- The software has functioned well across multiple platforms.
- The ability to attach pictures and files is a huge bonus.
- Periodic maintenance needs are still a little tricky keeping in the system without flooding the user with too many work orders.
- It does not immediately update all the time. For example, closing out work orders and the number of total work orders stays the same until it’s rebooted.
- Search functions need improving.
October 09, 2019
UpKeep Review
- Tracking service issues - There's really no more excuses for not knowing when the machine was last serviced. Upkeep allows us to track that.
- Scheduling - Knowing in advance which machines will need maintenance in the future allows us to actively prepare for shut-down periods.
- General knowledge - Users can add their knowledge to the archives of each machine we have, helping to improve the trouble-shooting process.
- Easy to update, easy to make - It's almost too easy to create and update files for locations, assets, parts, and issues.
- Usability for updating items already in the database. For example, grouping new locations to a central one. I should be able to just select a group of locations and drag them to the central location. For example, the bathrooms and lunchroom of an office building should be all selectable and easily grouped.
- Moving parts/inventory from location to location.
- Accessing parts/assets - If a part or asset is located/listed in a sub-location, such as a production room, then it should still at least be visible if you look in another part of the central location and even update the service calls original location or vice-versa.
October 07, 2019
Great tool for buisness
Score 10 out of 10
Vetted Review
Verified User
- Asset Management
- User interface
- Planning and pre-planning
- Customization of user roles
- Customization of forms
October 04, 2019
Upkeep delivers a great product for a great price!
- Clean user interface. Faster training time for new employees.
- Great asset tracking.
- Easy and fast PM creation.
- SSO setup could be improved.
- Report creation in not very intuitive and takes time to learn.
- File size upload limits are small when it comes to uploading manuals.
October 04, 2019
Bridging the Gap
Score 10 out of 10
Vetted Review
Verified User
- Reporting.
- Time management.
- Organization.
- It would be nice to have the ability to log work orders when service and or WiFi is not available.
- Custom restrictions for individual employees. For example, let one employee add work orders while restricting others.
- It would be nice to have a pre-mapped area that tracks time under a certain location. As in GPS.
September 27, 2019
UpKeep will help you keep your business
Score 8 out of 10
Vetted Review
Verified User
- The app is very simple to use - Very user-friendly for the user, and very easy to set up.
- The ability to upload photos, take photos and then assign the work order ticket to a vendor is great.
- The ability to upload bids, quotes, and issues then create a PDF file that can be exported to vendors, employees, or third parties is great.
- The signup process is a bit confusing for the requestors- If I send them an email, it gives them 2 options instead of 1. If they make the mistake of choosing the wrong option, they enroll in a 7-day trial. That option should be second instead of the first option. I've had to delete many profiles, and contact customer support several times to delete trails that were set up.
September 27, 2019
UpKeep helps you track your work
- Work order forms.
- Notifications.
- Assets and locations management.
- User management and cost.
September 27, 2019
UpKeep is the best in its class
Score 10 out of 10
Vetted Review
Verified User
- Asset management.
- Parts and supply inventory management.
- Time and cost tracking.
- Ease of use.
- Basic reporting should be available at the starter level.
- Ability to active and inactive equipment on the mobile platform.
September 26, 2019
UpKeep Review
- Easy work order implementation and very user-friendly. Quick and simple work order format.
- Easy-to-use asset and parts data entry system.
- Scheduling preventive maintenance is quick and easy.
- Bringing up information and reports is easy.
- Exporting assets and location could be easier.
- A separate critical spare parts list so parts have two inventories.
- New and used parts inventory.
September 26, 2019
Great product for service providers
- Ease of use.
- Reminders.
- Tracking.
- Certain browsers don't work well with the program.
September 26, 2019
Great tool and user-friendly!
- User-friendly
- Well designed.
- You can select Spanish but for some parts, not all of it changes to Spanish.
- Doesn't consistently export to Excel.
September 26, 2019
Eliminate tasks falling through the cracks with a little UpKeep!
Score 10 out of 10
Vetted Review
Verified User
- The software has a clean straightforward phone app for the users.
- Reporting metrics are easy to tailor and produce for performance review.
- The user is able to determine the depth at which the organization wants to utilize upkeep. We're still in the process of determining this.
- Compared to non-real estate task managers, assigning tasks is more time consuming because of the capabilities.
- It can take time to toggle facilities on/off while looking through a large portfolio.
- While self-storage is a type of real estate, it would be nice to customize the software more. Tailoring it to challenges we face specifically in self-storage.
September 12, 2019
UpKeep is very user friendly
- We have several machines which require specialized tooling. With UpKeep I can track which parts go with each machine, as well as track inventory levels on each part.
- Users can request a work order for any machine or facilities issue they find. Any of our team can send a request, which can immediately get converted to a work order so nothing gets forgotten.
- The meter function for maintenance reminders is very useful. I have several machines which require service by cycle counts, and tracking them with UpKeep is very easy.
- The ability to upload our current inventory list is useful, but formatting the list to upload can be confusing. The video instructions were not very detailed; a written guide would have been useful.
- The default order for the inventory list appears to be in descending order. My most commonly used parts are my lowest part number parts, so I have to re-order the list every time I view it. Remembering my preference would be a nice addition.
September 09, 2019
A Real Time Saver!
- Scheduling & Tracking Work Flow
- When an asset is marked as "inactive", I wish it would not appear in the drop-down menu when assigning assets to work orders.
- Would love for more drag and drop options to speed things up.
September 07, 2019
UpKeep Streamlined Our Property Management
- It is incredibly intuitive and user-friendly, with different levels of access (web link or download the app).
- Rolling out the program was seamless and the team's customer service has been phenomenal.
- The UpKeep team helped us tailor the program to how we wanted it to function internally and externally.
- I cannot really think of anything in particular, but I had a few suggestions that UpKeep said they would take into consideration at the quarterly meeting. Our sister company has used UpKeep for a few years, and they have made a lot of the suggested changes brought to them.
September 05, 2019
UpKeep Review
Score 9 out of 10
Vetted Review
Verified User
- They keep connected at all times.
- They respond very efficiently.
- They keep checking on us from time to time.
- Some functions within the system still need to be improved. For example, additional costs don't split up into a breakdown of costs with descriptions.
- There are no allocation slots for the selling price and the actual cost price. Only 1 price listed.
September 03, 2019
UpKeep Experience
Score 10 out of 10
Vetted Review
Verified User
- User-friendly platform.
- Has very helpful representatives.
- Add more customizable features (more categories in parts and assets sections).
- Combine the customize button with quick filters under work orders to save view options.
- Allow for more detailed reporting.
August 30, 2019
Thanks UpKeep!
- Work order generation: We can quickly enter relevant information pertaining to the w/o and is a very user-friendly interface.
- Spare Parts Inventory Consumption: By either manual entry or QR code scanning you can attach spares to the w/o.
- Asset Identification: Upkeep provided a usable platform to capture our asset information and provide QR identification allowing for quicker w/o generation.
- Importing information: Had to reformat all our current files to match the upkeep format. Labor intensive.
- Location vs. Assets: Often times UpKeep will appear to remove the location or asset when both options were added to a w/o. This led to several w/o being reworked until the discovery that the information actually saved but was not visible until the w/o was completed.
December 06, 2016
Masson Farms of New Mexico success with Upkeep Maintance program.
Score 9 out of 10
Vetted Review
Verified User
- In our facility growing live plants the biggest challenge is determining priorities of tasks in all departments. UpKeep assists in prioritizing tasks by importance.
- Via smartphone allows work orders to be generated immediately.
- Maintenance manager is able to assign tasks in a timely manner and follow up that each task has been completed.
- Be able to review all work orders in the request folder to have the ability to re-prioritize work orders as needed.