Upland Mobile Messaging Reviews

2 Ratings
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Score 9.0 out of 100

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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
March 20, 2019

Upland's SMS platforms are great for enterprise level non-profit organizations

Score 9 out of 10
Vetted Review
Verified User
Review Source
We help several large non-profit organizations use the product to build and engage large SMS programs. The platform is well built and has a strong CRM back-end for managing user data. We've built very custom message flows for clients, with complex interactions and segmenting. Highly recommend.
  • One of the few platforms that allow you to build triggered, based upon activation date welcome series messaging.
  • Liquid is simple to use, but a powerful enough software to build complex, segmented message flows.
  • Great support from the Upland team.
  • Some features require additional cost. The nature of growth means the product becomes more expensive and that is a problem for some buyers.
For large organizations that are looking to build big, robust SMS programs and want the benefit of a CRM back-end for managing users and messaging.
Read this authenticated review
Emily Sullivan | TrustRadius Reviewer
February 02, 2018

Very effective outreach tool

Score 8 out of 10
Vetted Review
Verified User
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We run a few statewide educational programs on health topics, such as smoking cessation for pregnant women and their family members, chronic disease prevention, breastfeeding, etc. More and more researchers have proven that texting has been effective in health management and it tends to facilitate a more honest and nonjudgmental conversation with its participants. That's what got us started using these texting programs with Upland.
  • Customer service. You have your own point of contact. They are very supportive and helpful. They always respond quickly.
  • Their deep non-profit discount.
  • Their message schedules. Very flexible and it can be a relative schedule to say a pregnant woman's due date and someone's goal date for quit smoking, etc.
  • Creating a campaign by coping from another - so far that's not possible.
  • When you have more than 10 pages of messages to edit, you are not allowed to jump to a specific page. You have to click the arrow until you are that page. When you finish editing a certain message, it always brings you back to the very first page. Very annoying. We voice that many times but it has never been changed.
  • Downloading reports only works with Google Chrome. However, when you try to open their website on Google Chrome, it won't let you because of some security certificate issue.
From our experience, it seems to be a very effective tool reaching out to the younger population for educational purposes. However, it seems to get a better reply rate with the older population.
Read Emily Sullivan's full review

Upland Mobile Messaging Scorecard Summary

About Upland Mobile Messaging

Upland Mobile Messaging is the result of Upland's acquisition of Waterfall. The product is a marketing app built around messaging and CRM integration.
Categories:  Mobile Marketing

Upland Mobile Messaging Technical Details

Operating Systems: Unspecified
Mobile Application:No