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Formerly Upland PSA


What is PSA?

Upland PSA helps professional services teams grow their business.

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Recent Reviews

TrustRadius Insights

Tenrox is a versatile software that is used in a wide range of industries and departments. Users rely on Tenrox for various tasks such as …
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Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Details

What is PSA?

Upland PSA is professional services automation software that helps services teams manage profit margins from bid to close and deliver brilliant results for every client. Customers around the world use Upland PSA to streamline business operations for time and expense management, resource management, project financials, and project management so they can drive revenue growth for the services they offer.

PSA Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Upland PSA helps professional services teams grow their business.

PSA starts at $15.

Abak 360, Certinia PS Cloud, and OpenAir PSA are common alternatives for PSA.

The most common users of PSA are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Tenrox is a versatile software that is used in a wide range of industries and departments. Users rely on Tenrox for various tasks such as manual inputting of hours worked on contracts, resource management, project time tracking, as well as automating the capture of time-data for audits. The software also serves as a billing tool, allowing users to track billable hours and expenses, project totals, and project profitability. With its ability to integrate with Microsoft Project, teams can seamlessly input their hours worked on tasks and update the project plan. Tenrox is also utilized for monitoring project activity against budgets, meeting resource planning needs, and reconciling actual hours worked on specific projects or O&M tasks. Its flexibility and features make it an essential tool for many organizations, providing insights into team utilization across all departments.

Timesheet pre-population: Many users appreciate that Tenrox pre-populates timesheets with employee's assigned contracts, giving them control over what is included. This feature has been praised by several reviewers for saving time and ensuring accuracy in time tracking.

Seamless integration with payroll providers: The seamless integration of Tenrox with payroll providers is highly regarded by users. Reviewers have mentioned that timesheets export well, making the process of transferring data to payroll systems efficient and error-free.

Email reminder system for timesheet submission: Users highly regard the email reminder system in Tenrox for timesheet submission and approval. Several reviewers have mentioned that this feature helps to ensure timely completion of timesheets, reducing delays and improving overall productivity.

  1. Inconsistent Functionality: Several users have expressed frustration with the inconsistent and unreliable functionality of the software. They have mentioned that certain features do not work as expected or are prone to errors and glitches.

  2. Compatibility Issues: Many users have encountered compatibility issues with the software, particularly when it comes to system requirements and customizations. Some reviewers have complained about being stuck with a 5-year-old product that only works on Internet Explorer in compatibility mode.

  3. Poor Customer Service: A significant number of users have reported dissatisfaction with the customer service provided by the company. They feel frustrated by the need to schedule phone conferences for assistance that does not actually help them resolve their issues, leading to a lack of support and guidance from the company's side.

Based on user reviews, Upland PSA is highly recommended for automating daily project management processes and effectively tracking financials. Users also suggest considering Upland PSA as a centralized source for maintaining financials and project documents. However, it is mentioned that Upland PSA may restrict the use of currencies for a single project.

Tenrox is recommended as a cost-effective fully functional PSA solution that organizations should consider adding to their shortlist. It is particularly recommended for mid-sized organizations looking to solve project management issues, with users mentioning good support and customer care. Users suggest exploring the efficiency and power of Tenrox for long-term benefits in automating project management services.

Tenrox is also praised for its suitability for larger companies to submit and track employee time. However, users mention the need for an updated interface and modern features. Tenrox is recommended for organizations that require complex functionality, flexibility, and scalability, with an emphasis on the importance of knowing and checking requirements. It is suggested that the administrator of Tenrox should have project management knowledge to provide better support to users.

Users highly recommend Tenrox solutions for businesses of all sizes, highlighting the professionalism and willingness to help from the Tenrox team. When choosing a tool like Tenrox, users recommend considering the ease of use and potential cost of user support, as good support is provided. Tenrox is also recommended as an easy-to-implement project management tool that is worth trying.

For employee usage, it is suggested to consider a tool with a more intuitive interface to minimize administrative tasks. Tenrox may initially appear intimidating, but it allows for gradual learning and module addition, leading to better and easier-to-use solutions. Users highly praise the experience of using Tenrox for professional services operations, mentioning the smooth UI experience and tailoring capabilities.

While Tenrox may not have a visually appealing interface, it is still recommended due to its great capabilities and customization options. However, users caution about the difficulty of changing paths once chosen.

In addition, it is recommended that the software should have support in multiple continents for 24-hour coverage. Users suggest understanding the goals before selecting the product and having a dedicated administrator and established procedures and policies in place. Although there may be a long implementation process, overall success is mentioned. Users also advise doing a demo, asking specific questions, and conducting a thorough test-drive of the product to ensure smooth processes.

Attribute Ratings


(1-11 of 11)
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Score 1 out of 10
Vetted Review
Verified User
  • Tenrox makes it easy to put in your time accurately across the board. It's easy to track hours and enter your time at the SVP level or coordinator level.
  • Tenrox is also great at sending automated emails about when someone fills out their sheets or when someone isn't filling out their sheets. It's great at letting management know either way!
  • Tenrox needs improvement in the reporting area. It is extremely difficult to report off of and to pull individual or client reports. It's hard to enter projects to show up on the sheets and it's difficult to change project names where you enter your time in. There are other tools out there where this is a lot easier to enter specific line items and projects. Automated reporting is something that they also need to make easier and more efficient to install. It takes a while to get this going today!
Score 9 out of 10
Vetted Review
Verified User
  • User interface on time entry is simple to use.
  • Reporting abilities are basically unlimited. If you put the information in to Tenrox, there is a way to report on it.
  • Customer Service/Support not only at implementation but even after [becoming] an established user.
  • Simple to set up new clients/projects/billing rules/rates/tasks/users/etc.
  • The expense user interface and entry is not simple to use.
  • I would like to see all entries needed by a user if multiple licensing features are purchased to be available at one screen. For example, if you have time and expense licenses in Tenrox, then the user can make entries for both features on the same screen.
  • Ability to report on time and expense on the same reports without having to pay Tenrox for a custom report. You can only report on time or on expense. To get the information on one combined report, you have to have a custom report created.
Christopher Kramer | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
  • Their customer service is horrible, every email I send they insist on following up with a scheduled phone conference to tell me they can't help me. I have wasted hours on conference calls over the years.
  • They upgrade their products but none of their upgrades will work with their current customer's system or "customizations". We are stuck with a 5 year old product that will only work with Internet Explorer on a PC and only when the browser is in compatibility mode. Even this functionality is touch and go.
  • They have continuously failed to make time off accruals for a semi-monthly payroll a possibility.
  • Anytime you ask them to upgrade you to their latest product they first tell you that will be another $3,000 and then they find out their upgrade isn't compatible with your settings.
Score 8 out of 10
Vetted Review
Verified User
  • As a systems administrator, I enjoy the Tenrox system itself. I would say of the systems I have worked with in the past and those that I currently work with, Tenrox is one of my favorites relative to my current business needs.
  • Tenrox has a huge range of capabilities and options and its very easy to select and use particular components and ignore those that aren't valuable based on the need.
  • It is a well-structured system and once you understand the basic mapping it is very logical.
  • When our PMs and hourly resources are first presented with Tenrox they often feel overwhelmed at a glance, but the vast majority of the time after only a small amount of training they are able to use the system quite well.
  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Score 7 out of 10
Vetted Review
Verified User
  • Detail for capital projects.
  • Shows associate work capacity throughout the year.
  • Helps clarify projects misses and gains by allowing to reconcile to forecast.
  • Does not connect to SAP.
  • New upgrade caused us to lose many reporting features.
  • Upgrades 1-4 times per year.
Score 5 out of 10
Vetted Review
Verified User
  • You can create a report combining virtually any field that the application tracks, so in this way it's a very flexible tool. There are also very flexible workflows and security settings within the app so that you can really make it fit your organizational structure, whatever that may be.
  • You can download the report into Excel and work with the data in Pivot tables to get even more customized reports.
  • The upgrades have been particularly frustrating. We have often lost useful functionality as a result of the software being upgraded, and have experienced some dissatisfaction around the communication about exactly what features are being changed/added/removed.
  • Especially in the beginning there were lots of bugs in the application. Many of these bugs have been worked out in upgraded versions but some still remain.
Caitlin Hurley | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
  • Allows for detailed day to day hours allocation
  • Data can be pulled into excel and provided pie charts for resource allocation
  • Reporting
  • I was using the IE version until we were supposed to upgrade. Using VM ware sucked
  • It could have performed faster and been more modern looking
Score 9 out of 10
Vetted Review
Verified User
  • Tenrox synchronizes well with Microsoft Project. There is a seamless connection between both products.
  • The Tenrox website is easy to use and is very simple. This leaves room for little error when inputting your time spent on tasks.
  • Tenrox is easy to pick up, and you can train someone in less than 5 minutes. The learning curve is minimal so it is not hard to implement.
  • Integration with Salesforce would be nice. It looks like this product exists, but is not a part of the Tenrox product that I am using. It would be nice if this were a default feature.
  • I believe the web portal takes up too much screen real estate, and it would be cool if it was configurable to lower the resolution for smaller screens.
  • An overview on who is assigned to what task that can be seen via the Tenrox portal would be perfect. Sometimes I am not sure what dates the developers put their times in. However, this is something that the Tenrox admin here can see, so maybe it is configurable for all users to see.
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