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Upside Business Travel

Upside Business Travel

Overview

What is Upside Business Travel?

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

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Recent Reviews

TrustRadius Insights

Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily …
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Pricing

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What is Upside Business Travel?

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

What is Rydoo?

Rydoo (formerly Xpenditure) is a cloud based travel management solution that also handles the expense management process from receipt to accounting. After taking a picture of a receipt, Rydoo will extract all relevant data, and make it ready to be exported to the accounting software of your choice.

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Product Details

What is Upside Business Travel?

Upside Business Travel Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Upside Business Travel are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily purchase flights, rental cars, and hotel rooms through the platform, eliminating the need to search through multiple emails for confirmation and travel information. This efficient booking system has received positive feedback from users who appreciate the convenience it provides.

One of the main use cases for Upside Business Travel is its ability to simplify travel arrangements for projects, ensuring that bookings adhere to company policies and travel request parameters. The centralized admin receives travel requests and books them based on these policies, promoting accountability and cost control. This feature has been particularly useful for small companies as it eliminates the need for issuing credit cards to employees, enabling centralized cost management and auditing.

Another advantage of Upside Business Travel is its ability to reduce reliance on a full-time travel administrator. With their dedicated support team promptly resolving any travel issues, users have found this service to be highly efficient and reliable. Moreover, this platform offers a consolidated platform for all types of travel needs, including airfare, hotel accommodations, and rental cars. This not only saves time but also provides ease of use for employees who can book their own travel preferences while benefiting from the centralized billing feature.

Additionally, Upside Business Travel's monthly reports have proven to be valuable in tracking employee travel expenses and identifying major expense areas. This data-driven approach helps businesses make informed decisions regarding their travel budget.

The customer service provided by Upside Business Travel has garnered praise from users who describe it as helpful, responsive, and easy to work with. This level of support further enhances the user experience and demonstrates the platform's commitment to customer satisfaction.

In summary, Upside Business Travel offers a range of use cases that simplify the process of booking and managing business travel. Its features such as streamlined purchasing, adherence to company policies, centralized cost management, and exceptional customer service have made it a valuable tool for both small and large businesses alike.

Fantastic Customer Service: Several users have praised the company for its fantastic customer service. They have mentioned that they can easily reach a live person for immediate assistance, indicating a high level of responsiveness. Users appreciate the follow-through from the customer support team, as they receive check-ins to ensure everything went well. This attention to detail and proactive approach contribute to a positive experience with the company.

User-Friendly Travel Tools: Many users find the travel tools offered by the company to be very easy to use and comprehensive in terms of functionality. They mention that both the website and mobile app are helpful and well-designed, providing a positive user interface experience. The 24/7 Navigator support is also highlighted as incredible, showcasing the company's commitment to excellent customer service.

Convenient Booking Process: Users appreciate the convenience of having all their information in one place and finding the booking process for trips easy. This indicates that Upside Business Travel provides a streamlined and efficient experience for users. Additionally, being able to prepay for travel simplifies the booking process and eliminates the need for corporate cards, further enhancing convenience for users.

Limited flight selection: Some users have mentioned that they find the flight selection on Upside Business Travel to be limited, which may make it difficult to find the desired flights for their trips.

Inability to pay for rental car online: Several reviewers have expressed frustration with not being able to pay for rental cars directly on the platform. This inconvenience adds an extra step in the booking process and can be time-consuming.

Lack of detailed invoices: Some customers have found Upside's invoices lacking in detail, requesting more itemized information. This would help them better understand the breakdown of expenses and track their travel expenses accurately.

Attribute Ratings

Reviews

(1-4 of 4)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Upside Business Travel across the organization to streamline travel purchases, including flights, rental cars and hotel rooms.
  • The customer service is fantastic - you can call and get help from a live person immediately.
  • Great follow through - they check up and make sure everything went well.
  • As an assistant, it would be nice to see features that focus on booking for other people - for instance, I would like to be able to save user information and simply select them rather than having to enter their information each time. Or be somehow linked to their account so they can update information as needed and I can use their profile to create trips.
I've used other big name solutions before, but Upside's customer service is really what puts them head and shoulders above the rest. I don't worry about getting someone who has no idea what they're doing when I call Upside - whoever I get is going to be able to answer my questions and get my issues sorted out. That's a huge help.
  • It's much easier to be able to send employees to the same website and know that they're getting the best price, rather than having them do research on their own.
  • Having a company to contact about travel issues, rather than having to handle them internally is a great help as well.
I've used Concur and Egencia in other companies. Upside is more user-friendly than Concur, which can sometimes be complicated with the number of menus you have to go through. It's so far ahead of the experience I had with Egencia, I can't even describe it. Egencia's customer service was hit or miss - to the point of being a running joke among the assistants. I've never had a problem with Upside's customer service.
Like I've said, the customer service is top rate. Every person I've talked to has been friendly, helpful and knowledgeable.
15
Mostly sales and executives for travel to conferences or business meetings.
1
One or two users who are familiar and can answer questions is great, but even without that, I don't think we would have any problems using Upside.
January 24, 2020

The upside is Upside!

Dustin Alise | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company started using Upside Business Travel back in 2019. We travel all over the country and all of the world to help on-site with our clients. Before using Upside Business Travel, I would have to book my flights, hotels and rental cars on several different sites. Then I would have to wait for the company card to come around to finish booking my trips. After using Upside Business Travel for a few months, booking travel arrangements has been so easy. I don't have to search through several different emails to find confirmation emails, rental car info or flight information. Everything is all in one place.
  • Having all of your information all in one place.
  • Booking trips is so easy.
  • Flight selection are sometimes limited.
  • Cannot pay for a rental car online.
A conference that I was recently at ended earlier than expected. So we wanted to see if it was possible to leave a day earlier to return home. We hopped in a chat with our account rep and asked them to finds us flights that were leaving that same day. The account rep helped us find flights and walked us through the entire process!
  • It has consolidated all of our travel charges into one place.
  • Saved us money when booking flights.
Upside Business Travel is, for sure, more natural to use. Expensify is a great tool, but most of the time, it takes me a while to figure out how to import an expensive. The user interface on Upside Business Travel is a whole lot clearer and easier to use. Expensify has all these different options, and things get confusing.
The support from Upside Business Travel is absolutely amazing. Immediately after you book a flight, you get an email from your representative. You can contact them at any time and get them to help you with anything you need or answer any questions. I have used the support before to get an earlier check-in, change flights, and add a night to my stay.
January 24, 2020

Making Travel Easy Again

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Upside Business Travel has turned managing small-business travel from a headache to a breeze. Centralized billing with the ability for employees to book their own travel with their own preferences has been a game-changer for our team! Upside Business Travel's customer service is top-notch. They are always just an email, call, or chat away and quick to follow up on any questions, changes, or disruptions with business travel.
  • Consolidated Travel Booking & Management
  • Easy Reporting & Expense Tracking
  • Booking travel for non-employees or invited users *could* be easier, but it's not that bad.
  • Adding support for AA Business Extra number as part of company profiles, but they manually check all of our AA reservations to add it.
Whether you're a business of 1 or 100, Upside Business Travel is a great solution. The ability to track and manage all of your travel, while still earning miles and points with your preferred airlines and hotels, is the biggest upside. :) If you are managing travel for others, booking on the employee's behalf, or wanting to keep tabs on employee travel, this is the perfect tool. If you need to set complex business rules for departments or limitations on travel, there may be other options out there that are more suited to those enterprise org requirements.
  • Reduced management time in coordinating travel.
  • Reduced expense tracking and reimbursements.
We didn't previously have a travel solution as most of the things we had looked into were targeting larger organizations.
We have yet to encounter a situation where Upside Business Travel hasn't delivered. Changing flights, helping our team avoid basic fares, individually reviewing every reservation, keeping employees up-to-date on changes, etc. The Upside Business Travel team is always expedient and friendly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am the primary for travel arrangements within our company. While all employees that travel for business here have access, I am usually the one who books travel for them. I have used it extensively since we joined Upside this February. I enjoy working with their Navigators when it comes to customer service. They outshine all customer service I've ever worked with.
  • Customer Service: Their navigators are simply amazing.
  • Offering rewards for bundling travel with a hotel and/or car rental.
  • Accessing past receipts for travel.
  • I'd like to be able to hold a potential booking -- say for 24 hours -- to allow time for colleagues to review before I book their travel.
  • Sorting by other criteria in the reports page.
  • Sort car rental options by price.
With a bit of practice, I have found Upside to be very user friendly. I do wish they would give a bit more warning when they make changes to the website, or if it will be down for the day. A few weeks ago, it was down with no warning or explanation.
  • I would say we've had an extremely positive ROI. As far as I know, we pay no extra fees to use the site, but we have found the site, mobile app, and customer service to be outstanding.
I was not a part of the change process, but I am quite happy using Upside over Concur. We were charged just to speak with an agent, and there wasn't an option to communicate online. I love having the chat option with Upside. I do miss the ability to put travel plans on hold to allow colleagues the opportunity to review it before I book, but the pros of Upside far outweigh the cons.
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