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Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily …
Overview
What is Upside Business Travel?
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
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What is Upside Business Travel?
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
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What is Upside Business Travel?
Upside Business Travel Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Upside Business Travel is a technology based travel management application from the company of the same name headquartered in Washington, D.C.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Upside Business Travel are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Upside Business Travel offers several key use cases that streamline the process of booking and managing business travel. Users can easily purchase flights, rental cars, and hotel rooms through the platform, eliminating the need to search through multiple emails for confirmation and travel information. This efficient booking system has received positive feedback from users who appreciate the convenience it provides.
One of the main use cases for Upside Business Travel is its ability to simplify travel arrangements for projects, ensuring that bookings adhere to company policies and travel request parameters. The centralized admin receives travel requests and books them based on these policies, promoting accountability and cost control. This feature has been particularly useful for small companies as it eliminates the need for issuing credit cards to employees, enabling centralized cost management and auditing.
Another advantage of Upside Business Travel is its ability to reduce reliance on a full-time travel administrator. With their dedicated support team promptly resolving any travel issues, users have found this service to be highly efficient and reliable. Moreover, this platform offers a consolidated platform for all types of travel needs, including airfare, hotel accommodations, and rental cars. This not only saves time but also provides ease of use for employees who can book their own travel preferences while benefiting from the centralized billing feature.
Additionally, Upside Business Travel's monthly reports have proven to be valuable in tracking employee travel expenses and identifying major expense areas. This data-driven approach helps businesses make informed decisions regarding their travel budget.
The customer service provided by Upside Business Travel has garnered praise from users who describe it as helpful, responsive, and easy to work with. This level of support further enhances the user experience and demonstrates the platform's commitment to customer satisfaction.
In summary, Upside Business Travel offers a range of use cases that simplify the process of booking and managing business travel. Its features such as streamlined purchasing, adherence to company policies, centralized cost management, and exceptional customer service have made it a valuable tool for both small and large businesses alike.
Fantastic Customer Service: Several users have praised the company for its fantastic customer service. They have mentioned that they can easily reach a live person for immediate assistance, indicating a high level of responsiveness. Users appreciate the follow-through from the customer support team, as they receive check-ins to ensure everything went well. This attention to detail and proactive approach contribute to a positive experience with the company.
User-Friendly Travel Tools: Many users find the travel tools offered by the company to be very easy to use and comprehensive in terms of functionality. They mention that both the website and mobile app are helpful and well-designed, providing a positive user interface experience. The 24/7 Navigator support is also highlighted as incredible, showcasing the company's commitment to excellent customer service.
Convenient Booking Process: Users appreciate the convenience of having all their information in one place and finding the booking process for trips easy. This indicates that Upside Business Travel provides a streamlined and efficient experience for users. Additionally, being able to prepay for travel simplifies the booking process and eliminates the need for corporate cards, further enhancing convenience for users.
Limited flight selection: Some users have mentioned that they find the flight selection on Upside Business Travel to be limited, which may make it difficult to find the desired flights for their trips.
Inability to pay for rental car online: Several reviewers have expressed frustration with not being able to pay for rental cars directly on the platform. This inconvenience adds an extra step in the booking process and can be time-consuming.
Lack of detailed invoices: Some customers have found Upside's invoices lacking in detail, requesting more itemized information. This would help them better understand the breakdown of expenses and track their travel expenses accurately.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
January 31, 2020
Small company feel, big company delivery
Our company uses Upside Business Travel across the organization to streamline travel purchases, including flights, rental cars and hotel rooms.
January 30, 2020
The Upside of Business Travel
Upside is being used to book business travel for our projects. We have a centralized admin that receives requests for travel and then books per company policies and the travel request parameters like dates and locations. We have an external approval process in place, but the travel policy set in Upside is a great guide for the booking admin when booking travel. Booking with Upside makes the process easier for accountability and it helps keep costs down by adhering to the set policies.
Since we are a small company, we do not issue credit cards to all of our employees. Booking through Upside eliminates the need since we can prepay for the entire travel in advance. Also, the cost is centralized into one account that can be audited and used to gather project expenses.
Another business problem that Upside eliminates is the need for a full-time travel administrator on staff. Upsides travel support team is very dedicated to solving and supporting all your business travel. Upside has a very responsive team that quickly mobilizes to resolve travel issues, anytime you need them.
January 24, 2020
The upside is Upside!
Our company started using Upside Business Travel back in 2019. We travel all over the country and all of the world to help on-site with our clients. Before using Upside Business Travel, I would have to book my flights, hotels and rental cars on several different sites. Then I would have to wait for the company card to come around to finish booking my trips. After using Upside Business Travel for a few months, booking travel arrangements has been so easy. I don't have to search through several different emails to find confirmation emails, rental car info or flight information. Everything is all in one place.
January 24, 2020
Making Travel Easy Again
Upside Business Travel has turned managing small-business travel from a headache to a breeze. Centralized billing with the ability for employees to book their own travel with their own preferences has been a game-changer for our team! Upside Business Travel's customer service is top-notch. They are always just an email, call, or chat away and quick to follow up on any questions, changes, or disruptions with business travel.
We use Upside Business Travel for all of our travel bookings across the organization. Our employees frequently travel to meet with clients, grassroots partners, and to argue in court. We used to book travel manually, but this was inefficient due to support staff needing to locate flights based on flight numbers, itineraries, etc. Upside Business Travel makes it easier for the traveler to put their trip together and then share it with their project's administrative staff to be booked.
May 14, 2019
Upside is Incredible
We use Upside to book all of our travel as a company. Airfare, hotel, rental car - we use Upside for all of it. Rather than going to three different websites to take care of all of our travel needs, we do it in one place. Upside provides me with reports each month so I can see how much each employee is spending on travel and where the bulk of our expense is coming from. The staff is super helpful and easy to work with. Couldn't recommend Upside more highly!
May 11, 2019
Upside is worth the switch!
I am the primary for travel arrangements within our company. While all employees that travel for business here have access, I am usually the one who books travel for them. I have used it extensively since we joined Upside this February. I enjoy working with their Navigators when it comes to customer service. They outshine all customer service I've ever worked with.