Upwork

Valuable platform for finding verified talent: Many users have found Upwork to be a valuable platform for finding reputable and verified designers, writers, and creative talent. They appreciate the extensive candidate pool on Upwork, stating that it almost guarantees finding individuals who specialize in the specific skills they are looking for. Convenient communication and project management: Users appreciate how easy it is to communicate with customers and keep track of billing, tracking, and conversations in one place on Upwork. They also like the messaging service available on Upwork's desktop app, browser app, and mobile app, which allows them to stay in constant contact with clients regardless of their location. Flexible payment options: Some users find it useful that Upwork offers both fixed bid and hourly options. They mention that these options are helpful for different kinds of projects and provide flexibility when working with freelancers.

Difficult to contact customer service: Many users have expressed frustration with Upwork's customer service, finding it difficult to get in touch and feeling that the company lacks transparency in their decision-making processes.

Upwork does not prioritize freelancers' best interest: Reviewers frequently mention that Upwork seems to prioritize its own interests over those of the freelance community. This has led many freelancers to feel disposable and undervalued on the platform.

High fees charged by Upwork: A common complaint among users is the high fees charged by Upwork, especially for freelancers who are just starting their businesses. These fees are seen as a significant barrier and make it challenging for both clients and freelancers to use the platform cost-effectively.

Users recommend the following when using Upwork:

1. Be patient and put in consistent effort to find good clients and build a good rating. Thoroughly fill out your Upwork profile and explain your needs clearly.

2. Send multiple pitches per week and bid lower than others when starting out. Take on jobs outside of your preferred skills to get the first few 5-star reviews. Start with small, quick turnover projects to build your portfolio. Ask for fair pricing to avoid charging too little.

3. Use a guide and review freelancers' performance on Upwork for reliability. Conduct thorough interviews with candidates on Upwork and communicate only through the platform. Make sure to explain what you need in detail and have a clear idea of what you want.

Overall, users highly recommend trying Upwork for freelancing opportunities and finding qualified professionals. They believe that Upwork is a great platform for achieving business objectives, economic independence, and connecting with excellent freelancers quickly.