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Usabilla

Usabilla

Overview

Recent Reviews
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month
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Product Demos

UX Tools #91 Usabilla

YouTube

How Usabilla helps Just Eat optimize its digital touchpoints

YouTube
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Product Details

What is Usabilla?

Usabilla Video

The digital landscape can be overwhelming. Unpredictable, ever-changing, and advancing faster than ever. So, how can you make sure your company stays ahead? We decided to come up with a solution. The idea was simple. Empower organizations to become truly customer-centric by...
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Usabilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Usabilla starts at $49.

Reviewers rate Survey templates and Question design help highest, with a score of 10.

The most common users of Usabilla are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(16)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
July 17, 2022

Usabilla functionality lags behind that of its competitors!

AW
Alice Wang
Lead UX Researcher
HelloFresh (Food & Beverages, 10,001+ employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Usabilla allows us to administer an intercept survey on our website. This allows us to ask in-context, at the moment, simple questions to the user. The in-context aspect of the survey is important, as Usabilla allows us to select a target sample, location, or an event trigger for the survey, such as after encountering a new feature on a page. This data can be more trustworthy than sending a follow-up survey over email to those users, who may have forgotten their thought processes as they interacted with our product.
Pros and Cons
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
  • Doesn't allow video responses or recordings of the user's screen like some competitors.
  • Limited to primarily desktop instead of mobile web or app.
  • Requires some engineering help in order to target certain javascript event triggers.
Likelihood to Recommend
Usabilla is an okay option in terms of intercept or continuous feedback software. It works if you need a feedback button on your site, and otherwise do not have recurring mechanisms to collect that same user info. It is also sufficient if you have a very broad audience and imprecise target criteria for respondents (such as just popping up on a certain web page, but do not need to target by pulling from user data such as whether that customer is a prospect vs. active). Anything more sophisticated than that takes a little bit of help from product and engineering teams to get you the right javascript triggers and other criteria.
Usabilla Feature Ratings
Survey Format & Appearance (3)
36.666666666666664%
3.7
Survey templates
N/A
N/A
Themes
50%
5.0
Custom logo/branding
60%
6.0
Survey Content (3)
40%
4.0
Changes to live survey
60%
6.0
Question design help
N/A
N/A
Multiple question types
60%
6.0
Survey Logic (1)
40%
4.0
Survey logic flexibility
40%
4.0
Survey Reporting & Analytics (5)
42%
4.2
Response tracking
N/A
N/A
Data export
50%
5.0
Standard reports
50%
5.0
Custom reports
50%
5.0
Analytics
60%
6.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (2)
20%
2.0
Vendor-offered crowdsourcing
N/A
N/A
Respondent restrictions
40%
4.0
Survey Administration & Security (2)
50%
5.0
Access controls
50%
5.0
Compliance
50%
5.0
Return on Investment
  • Collects ongoing feedback.
  • Feedback tends to be short and general given the size of the application for text entry.
  • Opportunity to ask short intercept questions rather than waste time and resources on larger survey sends through CRM.
Alternatives Considered
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
Other Software Used
Usability
5
Like stated in previous questions, the difficulty of targeting respondents is a blocker.
Support Rating
5
I haven't contacted support yet to solve a particular issue. I do have an account manager at Usabilla that I talk to in order to introduce the software to my team but this is just to run over the basic functionality in a live demo setting. The ability to talk to a real person over video call is a benefit though.
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