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Score 6.9 out of 100


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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Usabilla, and make your voice heard!

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Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $49 per month
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Product Demos

Usabilla | Start asking Why
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Features Scorecard

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Product Details

What is Usabilla?

Usabilla Video

The digital landscape can be overwhelming. Unpredictable, ever-changing, and advancing faster than ever. So, how can you make sure your company stays ahead? We decided to come up with a solution. The idea was simple. Empower organizations to become truly customer-centric by...
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Usabilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Usabilla starts at $49.

Reviewers rate Survey templates and Question design help highest, with a score of 10.

The most common users of Usabilla are from Enterprises (1,001+ employees) and the Automotive industry.
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Reviews and Ratings




(1-4 of 4)
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Score 5 out of 10
Vetted Review
Verified User
Review Source
Usabilla is an okay option in terms of intercept or continuous feedback software. It works if you need a feedback button on your site, and otherwise do not have recurring mechanisms to collect that same user info. It is also sufficient if you have a very broad audience and imprecise target criteria for respondents (such as just popping up on a certain web page, but do not need to target by pulling from user data such as whether that customer is a prospect vs. active). Anything more sophisticated than that takes a little bit of help from product and engineering teams to get you the right javascript triggers and other criteria.
Score 10 out of 10
Vetted Review
Verified User
Review Source
When you want to measure a Net Promoter Score on your website based on specific funnels, Usabilla is a tool you should consider. Plus it is also particularly well suited to collect qualitative data about the experience of your users and thus is really complementary with classic analytics tools aiming at collecting quantitative data.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Usabilla is a great tool for collecting feedback on many websites, especially if those sites are related (in the same portfolio). It is pretty easy to implement and easy to manage and measure what's happening on your sites.

My primary negative piece of feedback is that I wish we had a lot more control on how to style and brand the surveys since it can be hard to match your branding. Other than that, it's a very solid tool for simple feedback collection and triggering campaign-style surveys.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Usabilla is great for a site that gets a lot of traffic. Very few people submit feedback when asked (passive and active), so before getting this tool, be sure to measure site traffic and decide if this tool is worth the investment. I would recommend this tool for any site that is ecommerce, simply for a post-purchase survey as soon as a purchase is complete (rather than waiting to send an email).
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