Usabilla

Usabilla

About TrustRadius Scoring
Score 6.9 out of 100
Usabilla

Overview

Recent Reviews

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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $49 per month

Features Scorecard

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Product Details

What is Usabilla?

Usabilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Usabilla starts at $49.

Reviewers rate Survey templates and Question design help highest, with a score of 10.

The most common users of Usabilla are from Enterprises (1,001+ employees) and the Automotive industry.

Comparisons

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Reviews and Ratings

 (14)

Ratings

Reviews

(1-4 of 4)
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Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
  • Doesn't allow video responses or recordings of the user's screen like some competitors.
  • Limited to primarily desktop instead of mobile web or app.
  • Requires some engineering help in order to target certain javascript event triggers.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Usabilla's triggered campaigns (including exit surveys) are very easy to create, manage, and implement. Results are provided in a dashboard which shows impressions and conversion rates.
  • Usabilla makes it easy to collect website feedback by providing a short and intuitive feedback collection button and supporting questions. It also allows the user to provide a screenshot during the process.
  • Our business has many brands and Usabilla provides an interface and dashboard to allow us to manage, implement, and measure across all of our brands to understand the whole picture of what our customers are experience on our sites. (It also allows for a more granular view, but the aggregate view is very helpful for us).
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Reporting - well designed, clear to all users regardless of level of knowledge.
  • Two options for feedback - passive and active (pop-ups).
  • Clean UI & easy to use platform.
  • It'd be nice to be able to customize the passive feedback questionnaires more.
  • It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
  • Provide more styling options for the passive feedback button - very limited in size/shape.