Usabilla

Continuous feedback such as CSAT or NPS score.

Monitors feedback trends on recurring surveys through analytics dashboard.

In context, in the moment data rather than during a follow up survey.

Doesn't allow video responses or recordings of the user's screen like some competitors.

Limited to primarily desktop instead of mobile web or app.

Requires some engineering help in order to target certain javascript event triggers.

collecting immediate feedback from web users

detecting when a user is about to leave the page he is looking at

easy to configure

plug Usabilla data with analytics tools

send automatited report based on latest answers

Usabilla's triggered campaigns (including exit surveys) are very easy to create, manage, and implement. Results are provided in a dashboard which shows impressions and conversion rates.

Usabilla makes it easy to collect website feedback by providing a short and intuitive feedback collection button and supporting questions. It also allows the user to provide a screenshot during the process.

Our business has many brands and Usabilla provides an interface and dashboard to allow us to manage, implement, and measure across all of our brands to understand the whole picture of what our customers are experience on our sites. (It also allows for a more granular view, but the aggregate view is very helpful for us).

Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.

Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.

Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.

Reporting - well designed, clear to all users regardless of level of knowledge.

Two options for feedback - passive and active (pop-ups).

Clean UI & easy to use platform.

It'd be nice to be able to customize the passive feedback questionnaires more.

It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.

Provide more styling options for the passive feedback button - very limited in size/shape.