TrustRadius
UserBob provides remote user testing. The vendor recruits users to try out an organization's website and records the tester's screen and feedback. Organizations can provide instructions on what will be tested and can also select the demographic groups from which the users will be chosen.https://dudodiprj2sv7.cloudfront.net/product-logos/4a/SZ/SI49837A6UNB.pngUserBob has changed the course of our business.UserBob has been transformative for our business. We began using Usertesting.com essentially when they first launched, back in 2012 during our first startup and loved it. We recently started a new company and had new tests to run, and found usertesting to be prohibitively expensive, and needed an alternative. With a quick Google search we found userbob, and have been absolutely blown away with it. It's the exact basics of what you need, at 1/5th the cost! We have been able to run about 10 tests in less than 3 hours. The testers are amazing in quality (equal to usertesting.com), the videos are fantastic, and again, it's the cheapest! Couldn't recommend the service more highly.,Cheap, but high quality user testing. Bare bones - just the basics of what you need. It lets you customize questions, customize audiences, and then see results! Fast.,The UI could use a tad bit of polish. I'd pay a few extra dollars to get people in a +150k income bracket, or an even more targeted demographic than what they offer.,10,Amazing ROI. So much cheaper than alternatives!,UserTesting,UserTestingThere's no better testing site than UserBob!We use UserBob to test out our web application. Our goal is to see how our system is used, find any obvious bugs, and also to see how user friendly our site is in general. UserBob is utilized by our engineers and product developers. It allows us to receive a quantity and quality of feedback quicker than any other source.,It provides quick and diverse feedback. We don't necessarily want the most web-savvy individuals testing our product, UserBob had a good mix of users with varying skill levels. Extremely affordable. Of all the user testing services we looked at, UserBob provided the most benefit for its price. They over-delivered on their services. I requested 5-minute videos with a specified task figuring that if the users did not get through the task in 5 minutes and quit then that would be as valuable as them completing the task; but all the users went overtime to complete the task so I could see exactly what our system was doing wrong. The co-founder, John, reached out personally to ensure that I was satisfied with the level of service provided. Great customer support!,Haven't had any issues with UserBob.,10,UserBob has significantly reduced the time it would take us to review our platform. UserBob has allowed us to find and fix bugs before actual users ran into issues.,Feedback Army and UserTesting
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UserBob
2 Ratings
Score 10.0 out of 101
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UserBob Reviews

UserBob
2 Ratings
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Score 10.0 out of 101
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Philip Cortes profile photo
July 21, 2017

Review: "UserBob has changed the course of our business."

Score 10 out of 10
Vetted Review
Verified User
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UserBob has been transformative for our business. We began using UserTesting.com essentially when they first launched, back in 2012 during our first startup and loved it. We recently started a new company and had new tests to run, and found UserTesting to be prohibitively expensive, and needed an alternative. With a quick Google search we found userbob, and have been absolutely blown away with it. It's the exact basics of what you need, at 1/5th the cost! We have been able to run about 10 tests in less than 3 hours. The testers are amazing in quality (equal to UserTesting.com), the videos are fantastic, and again, it's the cheapest! Couldn't recommend the service more highly.
  • Cheap, but high quality user testing.
  • Bare bones - just the basics of what you need. It lets you customize questions, customize audiences, and then see results!
  • Fast.
  • The UI could use a tad bit of polish.
  • I'd pay a few extra dollars to get people in a +150k income bracket, or an even more targeted demographic than what they offer.
It's one size fits all for now. If you need someone very very specific, it may be less helpful, but those cases are few and far between. I think this service would work for 90% of user testing scenarios.
Read Philip Cortes's full review
Kevin Kuhn profile photo
May 12, 2016

Review: "There's no better testing site than UserBob!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use UserBob to test out our web application. Our goal is to see how our system is used, find any obvious bugs, and also to see how user friendly our site is in general. UserBob is utilized by our engineers and product developers. It allows us to receive a quantity and quality of feedback quicker than any other source.
  • It provides quick and diverse feedback. We don't necessarily want the most web-savvy individuals testing our product, UserBob had a good mix of users with varying skill levels.
  • Extremely affordable. Of all the user testing services we looked at, UserBob provided the most benefit for its price.
  • They over-delivered on their services. I requested 5-minute videos with a specified task figuring that if the users did not get through the task in 5 minutes and quit then that would be as valuable as them completing the task; but all the users went overtime to complete the task so I could see exactly what our system was doing wrong.
  • The co-founder, John, reached out personally to ensure that I was satisfied with the level of service provided. Great customer support!
  • Haven't had any issues with UserBob.
UserBob was great for finding issues in our web app. The testers were great at following the instructions sent over and provided valuable feedback while narrating their navigation through the system. I would highly recommend UserBob for user testing. It's quick, easy, and affordable. They will find issues with usability, navigation, and comment on the overall feel of your application, telling you what you've done right and what could be improved.
Read Kevin Kuhn's full review

UserBob Scorecard Summary

About UserBob

UserBob provides remote user testing. The vendor recruits users to try out an organization's website and records the tester's screen and feedback. Organizations can provide instructions on what will be tested and can also select the demographic groups from which the users will be chosen.
Categories:  Usability Testing

UserBob Features

Has featureUsability Testing
Has featureUser Testing
Has featureRemote User Testing

UserBob Screenshots

UserBob Competitors

UserTesting, TryMyUI, UserBrain

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Pricing is $1 per requested user testing minutes.

UserBob Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase

UserBob Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English