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UserIQ

UserIQ

Overview

What is UserIQ?

UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption.According to the vendor, key benefits include:effectively scale onboardingincrease feature usageaccelerate time-to-valueultimately drive more revenue…

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Recent Reviews

TrustRadius Insights

UserIQ has proven to be an invaluable tool for SaaS companies looking to effectively communicate with their users. With its in-app …
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Pricing

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What is UserIQ?

UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

The Customer Conference 2021 Virtual Event - UserIQ Demo Stream with Lawton Ursrey

YouTube

UserIQ's Customer Success Platform: Get Centered on Customer Success

YouTube

Overview of UserIQ

YouTube
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Product Details

What is UserIQ?

UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption.

According to the vendor, key benefits include:
  • effectively scale onboarding
  • increase feature usage
  • accelerate time-to-value
  • ultimately drive more revenue throughout the customer journey

UserIQ Integrations

UserIQ Competitors

UserIQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

Pendo.io, WalkMe, and Woopra are common alternatives for UserIQ.

Reviewers rate Role-based user permissions and Integration with Salesforce.com highest, with a score of 10.

The most common users of UserIQ are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

UserIQ has proven to be an invaluable tool for SaaS companies looking to effectively communicate with their users. With its in-app announcement and guided tour features, users have been able to easily create and manage informative content within their applications. This has allowed them to effectively communicate important updates, such as patch releases and UI enhancements, to specific user groups. The segmentation tool in UserIQ has made it even easier to target these messages, ensuring that the right information reaches the right audience.

In addition to announcements, UserIQ's guided tours have been instrumental in helping both existing and new customers navigate and understand the functions and options within SaaS tools. These tours provide step-by-step guidance, ensuring that users are able to make the most of the software's features. The platform also offers features beyond communication and education, allowing organizations to track user engagement and identify underutilized features. Real-time insights and feedback gathered from customer engagement across mobile and web platforms have proven invaluable for improving user experiences.

One of the standout features of UserIQ is its ability to influence customer behavior through call-to-action features. By leveraging targeted in-app messaging and walkthrough campaigns, users have successfully increased adoption of select products or features among their customer base. NPS surveys conducted through UserIQ have also helped gather valuable feedback from customers, providing insights into their satisfaction levels.

The ease of use of UserIQ is frequently praised by users. It does not require extensive time or administration to set up effective in-app messaging campaigns or guided tours. Additionally, the availability of a customer success team ensures that users can quickly get assistance when needed.

UserIQ goes beyond just facilitating communication and engagement with customers; it also provides valuable analytics capabilities. The health score dashboard offers insights into customer well-being, allowing for easy identification of any issues that need attention. Moreover, UserIQ can be integrated with sales force reports, enabling organizations to gain deeper insights into customer health and improve overall communication.

These various use cases make UserIQ a versatile tool suitable for organizations of all sizes. Whether it's onboarding new customers, promoting new features, or gathering valuable feedback through NPS surveys, UserIQ proves to be an essential platform for enhancing user experiences and driving customer adoption.

Easy-to-use Interface: Users have consistently praised the UserIQ interface for being intuitive and user-friendly. Many reviewers have mentioned that the recent UI update has made it even easier to navigate and create in-app website messaging. The simplicity of tagging features and tracking them within the platform has also been appreciated by users.

Helpful Customer Service: Reviewers have repeatedly commended UserIQ's customer service, highlighting their responsiveness, knowledge, and effectiveness. The support staff has been described as efficient in meeting business needs and implementing solutions that benefit every user. Users appreciate the close collaboration with the company in implementing the solution for their specific business requirements.

Useful Features like Walkthroughs and Surveys: Several users have found UserIQ's walkthroughs to be highly beneficial in helping users understand and navigate through applications. They appreciate being able to run reports on user surveys, gaining insights that would otherwise not be accessible. The ability to easily segment customers for behavior analysis and implement surveys with high completion rates has been highly valued by reviewers.

Difficulties with Walkthroughs: Some users have found the walkthroughs initially challenging to understand, but eventually learned to appreciate them.

Outdated Guides and Help Center: Several users have experienced issues with outdated guides provided by UserIQ for manually mapping features into their applications. They also note that the help center contains outdated tips and screenshots, which complicates integration.

Limited Data Visibility: Users feel that UserIQ's interface makes incorrect assumptions about the data they would like to see. For example, they can only view the past 30 days on the Feature Detail page without the option to drill deeper, limiting their ability to analyze historical data effectively.

Based on user reviews, here are the three most common recommendations for UserIQ:

  1. Users recommend having the same person set up the software as the power user to ensure a smoother implementation process.

  2. It is suggested that the UserIQ team communicates with the development team to understand any technical constraints or limitations that may arise during implementation.

  3. Users recommend exploring the use of IFrames in UserIQ campaigns for dynamic content, as this can provide more personalized and interactive experiences for the audience.

These recommendations highlight the importance of a dedicated person for software setup, collaboration between UserIQ and the development team, and leveraging IFrames for dynamic content.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The UserIQ platform is easy to use and does not require a lot of time or administrators to be effective. The customer success team is always available to assist with any issues. Specific to the platform, the health score dashboard provides valuable insights into employee overall health. In addition to giving an easy-to-understand summary of our customers' health, it enables us to drill down by using a variety of filters to find issues that need to be addressed.
  • Engagement with customer segments has become a vital function, and the dashboard in this section allows us to monitor and assess the health, pulse, adoption, and usage of our customers.
  • UserIQ's support staff meets their customer's business needs or implements solutions that benefit every user. They are efficient, knowledgeable, and effective.
  • UserIQ lets you segment your customers, so you can learn what they do and how they behave. You can also implement surveys for instant feedback with high completion rates by your users.
  • UserIQ's interface also makes a number of incorrect assumptions about the data I'd like to see. On the Feature Detail page, for example, I can only see the past 30 days - there is no option to drill deeper.
  • A bulk action option would be nice for updating campaigns, such as changing the segment for multiple campaigns at once instead of editing each one individually.
In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
Customer Data Extraction / Integration (2)
90%
9.0
Product usage
90%
9.0
Help desk / support tickets
90%
9.0
Customer Success Management (7)
92.85714285714286%
9.3
NPS surveys
100%
10.0
Sponsor tracking
90%
9.0
Customer profiles
100%
10.0
Automated workflow
80%
8.0
Internal collaboration
90%
9.0
Customer health scoring
100%
10.0
Customer segmentation
90%
9.0
CSM Reporting & Analytics (4)
95%
9.5
Customer health trends
100%
10.0
Engagement analytics
90%
9.0
Revenue forecasting
100%
10.0
Dashboards
90%
9.0
Security (1)
100%
10.0
Role-based user permissions
100%
10.0
Platform & Infrastructure (4)
95%
9.5
API
90%
9.0
Integration with Salesforce.com
100%
10.0
Integration with Marketo
90%
9.0
Integration with Eloqua
100%
10.0
  • As a result of UserIQ, our business clients have been able to develop and launch a digital mentoring initiative, enabling them to track their activity on our platform and reap the rewards.
  • With the help of in-app tours, we are guiding new users into the platform and utilizing customer stats and surveys to understand feature usage/value so we can rapidly adjust the product during its early phases.
When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
Kibana, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Zscaler B2B
This is easy to use and user interfaces are really user-friendly.
The support team is almost user-friendly and quick responsive and everything perfect.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
My organization uses User IQ to set up reports in the sales force side of the business. It addresses giving insights into these customers and allows us to communicate and view data such as customer health. The scope of the case is small scale as it is not a large organization.
  • Gain information which otherwise wouldn't be accessible
  • Good customer service
  • Health score dashboard
  • Some bugs which occur infrequently, although quickly resolved
  • Help center is not always entirely up to date
User IQ is appropriate particularly for unlocking insights into information about the customer without any problems, like mentioned previously the health dashboard is particularly liked within the business. On the visual side, It is also strong as it is fairly simple to use. Perhaps one less suitable is to actually present this data informal settings, as the output isn't suited for this.
Customer Data Extraction / Integration (2)
65%
6.5
Product usage
70%
7.0
Help desk / support tickets
60%
6.0
Customer Success Management (7)
41.42857142857143%
4.1
NPS surveys
40%
4.0
Sponsor tracking
N/A
N/A
Customer profiles
70%
7.0
Automated workflow
40%
4.0
Internal collaboration
N/A
N/A
Customer health scoring
80%
8.0
Customer segmentation
60%
6.0
CSM Reporting & Analytics (3)
60%
6.0
Customer health trends
N/A
N/A
Engagement analytics
80%
8.0
Dashboards
100%
10.0
Security (1)
N/A
N/A
Role-based user permissions
N/A
N/A
Platform & Infrastructure (1)
50%
5.0
API
50%
5.0
  • Allowed us to make surveys quickly, saves time.
  • Communication with specific segments is efficient.
N/A - have not previously used other products in this field which compare. It is a new product to us.
This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
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