Userlane Reviews

1 Ratings
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Score 7.3 out of 100

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Anonymous | TrustRadius Reviewer
August 27, 2019

User onboarding at its best

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Userlane to onboard our new users, communicate our newest features with them and give them tutorials within our software. We have different types of users, so we make different user experiences for different users with Userlane. Also, we can analyze the use of our software from new users and how the different tutorials are being used and where they can be improved.
  • Easy to implement, started within a day on our live stage.
  • Superior user onboarding.
  • Excellent customer support.
  • Downloadable analytics.
  • Promotion feature.
  • Selling features.
Userlane is excellent to show new users in your software, show them the main functionality and after that give them a deep dive of every single feature. After that, you can deliver them new tutorials with every new functionality of your software and explain to them the use of your software in a very intuitive way. It's not well suited to advertise within your software with coupons or offers.
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Userlane Scorecard Summary

About Userlane

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.

Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the software where to click next - just like the GPS navigation system in cars offers its driver turn-by-turn advice how to optimally reach his or her destination.

Unlike video tutorials, the Userlane technology is integrated into the software. Users receive interactive guidance, while they are already working in the application itself. The vendor says this allows companies to improve their onboarding experience, reduce support and employee training costs and implement new software products more efficiently.

Userlane Features

Has featureUser Onboarding
Has featureEmployee Training
Has featureUserlane Assistant
Has featureMulti-language support
Has featureIn-depth analytics
Has featureNo coding required
Has featureUser segmentation
Has featureResponsive design
Has featurePrivacy Made in Germany
Has featureEditor mode

Userlane Screenshots

Userlane Competitors

WalkMe, Whatfix, TourMyApp, Appcues, Inlinemanual, Nickelled, Irdize, Mytips

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.

Userlane Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
10%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
70%

Userlane Support Options

 Paid Version
Phone
Live Chat
Email

Userlane Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Europe, North America
Supported Languages: German, English, Spanish, French, Italian, Chinese