Userlane

Userlane

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Score 9.3 out of 100
Userlane

Overview

What is Userlane?

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.

Userlane includes...

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Recent Reviews

Userlane Overview

9 out of 10
May 13, 2021
Userlane is a digital adaptation platform like other platforms providing help in mastering any software with [a] team of helpers and …
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Reviewer Pros & Cons

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Pricing

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What is Userlane?

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Create content quickly
00:27
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Product Details

What is Userlane?

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.

Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the software where to click next - just like the GPS navigation system in cars offers its driver turn-by-turn advice how to optimally reach his or her destination.

Unlike video tutorials, the Userlane technology is integrated into the software. Users receive interactive guidance, while they are already working in the application itself. The vendor says this allows companies to improve their onboarding experience, reduce support and employee training costs and implement new software products more efficiently.

Userlane Features

  • Supported: User Onboarding
  • Supported: Employee Training
  • Supported: Userlane Assistant
  • Supported: Multi-language support
  • Supported: In-depth analytics
  • Supported: No coding required
  • Supported: User segmentation
  • Supported: Responsive design
  • Supported: Privacy Made in Germany
  • Supported: Editor mode

Userlane Screenshots

Screenshot of Explanation of the action which has to be taken by the user.

Userlane Video

With interactive step-by-step guides you can lead users through the common tasks and provide them with intuitive on-demand assistance. Userlane’s code-free editor is designed to make content creation extremely easy and fast. Simply record the process by doing it yourself and share, it’s that easy!

Userlane Competitors

Userlane Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)70%

Userlane Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesEurope, North America
Supported LanguagesGerman, English, Spanish, French, Italian, Chinese
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Comparisons

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Reviews and Ratings

 (4)

Ratings

Reviews

(1-4 of 4)
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Score 10 out of 10
Vetted Review
Verified User
We work with Userlane across several applications to reduce the friction our employees experience with complex workflows. We had launched a new application and realized that despite the effort we had put into training our users, most people were still using the previous "old" application which made it impossible for us to sunset it at the date we had planned. Userlane helped us improve the experience on the new application and we were able to get people to accept and actively use the new application within a few weeks. This helped us cut the cost of running two systems in parallel. Additionally, we also received positive feedback on the Userlane assistance from our users.
  • Stellar user experience - best one we saw in our vendor comparison.
  • Fast to setup and easy to maintain.
  • Great support and advice, very pleasant interactions.
  • Easy to scale across multiple applications.
  • Currently only for web-based applications.
  • Some vendors have a lower price point.
Well suited:
  • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
  • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
  • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
Not so well suited:
  • Desktop apps -- > Doesn't really work for desktop
  • Mobile apps --> Limited support, only works for web-based mobile apps
  • Small user base (less than 50 users) --> Not required when there are only a few users
May 13, 2021

Userlane Overview

Score 9 out of 10
Vetted Review
Verified User
Userlane is a digital adaptation platform like other platforms providing help in mastering any software with [a] team of helpers and virtual assistants helping in mastering technical and non-technical software. It helps in software usage by providing on screen help. Companies with distributed workspace can benefit from Userlane. Wonderful and delightful experience if I consider my workplace.
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
  • More [in] depth analytics required.
  • Support should address more individual customer needs.
  • Direct synchronization with CRM would be beneficial.
It is well suit[ed] because of professional virtual assistants. Also quality is a great concern with well developed strategy from implementation till execution. Customer support needs improvement in addressing individual customer needs. User level analytics should be incorporated. These concerns would be really helpful if taken into consideration. Otherwise, it's a great platform.
Score 10 out of 10
Vetted Review
Verified User
Userlane is best for employee Training and support.We have used this for our employee training and support purpose.It helps the new employee to adopt any software easily and if you change or implement new software in your organization then it is useful for existing employees to adopt the new software easily and efficiently.It really helps the organizations to saves lot of time and money for support and training.we have used this across the whole organization.The best part is that you can customized the training as per user or department.We had implemented new HR system in our Organization.It helped all our employees to adopt the new system .We have used in many Use cases. Even we have used this for customer on boarding.It really saves a lot of travel expenses and cost for customer training.
  • Personalized training
  • Organic learning experience
  • On-demand contextual help
  • Proactive support and training
  • 24/7 Support
  • step-by-step interactive guidance
  • Need to Improve User level analytics
  • Need to Improve UX/UI
  • Need to improve reporting
  • More option to export the analytics report ,Currently you can export in PDF.
Userlane Editor is very well-designed and user-friendly.It can be used in many use cases but we have used this for employee Training and support.It takes time to adopt a new software for new employees or existing employees. Userlane has helped us to reduce the time.It helped our employees to adopt the changes in less time and it helped the organization to increase the productivity of employees.Through this you can save a lot of time and more.In current pandemic situation,This is the best tool to support your employees for training and support .You can use this tool in any department.
Score 8 out of 10
Vetted Review
Verified User
We use Userlane to onboard our new users, communicate our newest features with them and give them tutorials within our software. We have different types of users, so we make different user experiences for different users with Userlane. Also, we can analyze the use of our software from new users and how the different tutorials are being used and where they can be improved.
  • Easy to implement, started within a day on our live stage.
  • Superior user onboarding.
  • Excellent customer support.
  • Downloadable analytics.
  • Promotion feature.
  • Selling features.
Userlane is excellent to show new users in your software, show them the main functionality and after that give them a deep dive of every single feature. After that, you can deliver them new tutorials with every new functionality of your software and explain to them the use of your software in a very intuitive way. It's not well suited to advertise within your software with coupons or offers.
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