Userlane Reviews

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-3 of 3)

Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
Userlane is best for employee Training and support.We have used this for our employee training and support purpose.It helps the new employee to adopt any software easily and if you change or implement new software in your organization then it is useful for existing employees to adopt the new software easily and efficiently.It really helps the organizations to saves lot of time and money for support and training.we have used this across the whole organization.The best part is that you can customized the training as per user or department.We had implemented new HR system in our Organization.It helped all our employees to adopt the new system .We have used in many Use cases. Even we have used this for customer on boarding.It really saves a lot of travel expenses and cost for customer training.
  • Personalized training
  • Organic learning experience
  • On-demand contextual help
  • Proactive support and training
  • 24/7 Support
  • step-by-step interactive guidance
  • Need to Improve User level analytics
  • Need to Improve UX/UI
  • Need to improve reporting
  • More option to export the analytics report ,Currently you can export in PDF.
Userlane Editor is very well-designed and user-friendly.It can be used in many use cases but we have used this for employee Training and support.It takes time to adopt a new software for new employees or existing employees. Userlane has helped us to reduce the time.It helped our employees to adopt the changes in less time and it helped the organization to increase the productivity of employees.Through this you can save a lot of time and more.In current pandemic situation,This is the best tool to support your employees for training and support .You can use this tool in any department.
May 13, 2021

Userlane Overview

Score 9 out of 10
Vetted Review
Verified User
Review Source
Userlane is a digital adaptation platform like other platforms providing help in mastering any software with [a] team of helpers and virtual assistants helping in mastering technical and non-technical software. It helps in software usage by providing on screen help. Companies with distributed workspace can benefit from Userlane. Wonderful and delightful experience if I consider my workplace.
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
  • More [in] depth analytics required.
  • Support should address more individual customer needs.
  • Direct synchronization with CRM would be beneficial.
It is well suit[ed] because of professional virtual assistants. Also quality is a great concern with well developed strategy from implementation till execution. Customer support needs improvement in addressing individual customer needs. User level analytics should be incorporated. These concerns would be really helpful if taken into consideration. Otherwise, it's a great platform.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Userlane to onboard our new users, communicate our newest features with them and give them tutorials within our software. We have different types of users, so we make different user experiences for different users with Userlane. Also, we can analyze the use of our software from new users and how the different tutorials are being used and where they can be improved.
  • Easy to implement, started within a day on our live stage.
  • Superior user onboarding.
  • Excellent customer support.
  • Downloadable analytics.
  • Promotion feature.
  • Selling features.
Userlane is excellent to show new users in your software, show them the main functionality and after that give them a deep dive of every single feature. After that, you can deliver them new tutorials with every new functionality of your software and explain to them the use of your software in a very intuitive way. It's not well suited to advertise within your software with coupons or offers.

Userlane Scorecard Summary

What is Userlane?

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.

Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the software where to click next - just like the GPS navigation system in cars offers its driver turn-by-turn advice how to optimally reach his or her destination.

Unlike video tutorials, the Userlane technology is integrated into the software. Users receive interactive guidance, while they are already working in the application itself. The vendor says this allows companies to improve their onboarding experience, reduce support and employee training costs and implement new software products more efficiently.

Userlane Features

  • Supported: User Onboarding
  • Supported: Employee Training
  • Supported: Userlane Assistant
  • Supported: Multi-language support
  • Supported: In-depth analytics
  • Supported: No coding required
  • Supported: User segmentation
  • Supported: Responsive design
  • Supported: Privacy Made in Germany
  • Supported: Editor mode

Userlane Screenshots

Functionality of the software is explained within the Userlanes.Explanation of the action which has to be taken by the user.

Userlane Competitors

Userlane Pricing

Userlane Customer Size Distribution

Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)70%

Userlane Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesEurope, North America
Supported LanguagesGerman, English, Spanish, French, Italian, Chinese