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Userlane

Userlane

Overview

What is Userlane?

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.Userlane includes interactive…

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Learn from top reviewers

Most agile Digital Adoption Platform - received great user feedback

Rating: 10 out of 10
June 1, 2022
Vetted ReviewVerified User
We work with Userlane across several applications to reduce the friction our employees experience with complex workflows. We had launched a new application and realized that d...
Continue reading
Verified user
Vice-President
Userlane1 year of experience

Userlane Overview

Rating: 9 out of 10
May 13, 2021
IncentivizedVetted ReviewVerified User
Userlane is a digital adaptation platform like other platforms providing help in mastering any software with [a] team of helpers and virtual assistants helping in mastering te...
Continue reading
Verified user
Employee
Userlane1 year of experience

A very good employee Training and support software

Rating: 10 out of 10
April 30, 2021
IncentivizedVetted ReviewVerified User
Userlane is best for employee Training and support.We have used this for our employee training and support purpose.It helps the new employee to adopt any software easily and i...
Continue reading
Ashish Ranjan Naik
C-Level Executive - Sales
Vice President of Sales
FIT LLC
Userlane1 year of experience

User onboarding at its best

Rating: 8 out of 10
August 27, 2019
IncentivizedVetted ReviewVerified User
We use Userlane to onboard our new users, communicate our newest features with them and give them tutorials within our software. We have different types of users, so we make d...
Continue reading
Verified user
Professional
Userlane1 year of experience
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Pricing

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Userlane

Userlane

N/A
Unavailable

What is Userlane?

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

Lemon Learning

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$29
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What is Lemon Learning?

Lemon Learning is a Digital Adoption Platform (DAP) designed to enable users worldwide master their everyday tools. Digital tools are made simpler and more streamlined through its interactive in-app walkthroughs available at the time of need. Lemon Learning is presented as like GPS navigation for…

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Product Details

What is Userlane?

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.

Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the software where to click next - just like the GPS navigation system in cars offers its driver turn-by-turn advice how to optimally reach his or her destination.

Unlike video tutorials, the Userlane technology is integrated into the software. Users receive interactive guidance, while they are already working in the application itself. The vendor says this allows companies to improve their onboarding experience, reduce support and employee training costs and implement new software products more efficiently.

Userlane Features

  • Supported: User Onboarding
  • Supported: Employee Training
  • Supported: Userlane Assistant
  • Supported: Multi-language support
  • Supported: In-depth analytics
  • Supported: No coding required
  • Supported: User segmentation
  • Supported: Responsive design
  • Supported: Privacy Made in Germany
  • Supported: Editor mode

Userlane Screenshots

Screenshot of Explanation of the action which has to be taken by the user.

Userlane Competitors

Userlane Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesEurope, North America
Supported LanguagesGerman, English, Spanish, French, Italian, Chinese

Userlane Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)70%
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Userlane is a versatile platform that has been widely used to improve user experiences and solve various problems across different industries. Users have found Userlane particularly useful for onboarding new users to complex systems, such as HRIT platforms and customer portals. It provides step-by-step guidance and support in navigating through unfamiliar processes, reducing the number of false entries and support tickets. Additionally, Userlane has been effective in training users and facilitating knowledge transfer during software implementation and transformation. By improving end-user training, process digestibility, and knowledge retention, Userlane helps organizations optimize their software usage while providing valuable data and analytics for further improvement.

Another key use case of Userlane is introducing new features and functionalities to customers. The platform's interactive guided tours and tooltips enhance software usability by addressing user questions directly within the application. This not only shortens onboarding time but also increases acceptance of Microsoft products among customers. Additionally, Userlane Announcements serve as a direct channel for customer contact, allowing for feedback collection and keeping users informed about important updates.

Userlane has received positive feedback from users who appreciate its support and guidance throughout the implementation process. Its professional approach, quick response times, and ongoing hypercare phase support have ensured a smooth transition for many organizations. Moreover, Userlane has successfully eliminated channel partner hesitation in onboarding SaaS applications by providing interactive tours and clear instructions.

Overall, Userlane's intuitive interface, continuous feature updates based on feedback, and emphasis on user education have contributed to its effectiveness in various scenarios. It is particularly helpful in reducing support tickets, improving onboarding experiences, driving user adoption, and providing contextual guides for specific tasks or roles within an organization.

Reviews

(1-4 of 4)
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Most agile Digital Adoption Platform - received great user feedback

Rating: 10 out of 10
June 01, 2022
Verified User
Vetted Review
Verified User
Userlane
1 year of experience
Use Cases and Deployment Scope
We work with Userlane across several applications to reduce the friction our employees experience with complex workflows. We had launched a new application and realized that despite the effort we had put into training our users, most people were still using the previous "old" application which made it impossible for us to sunset it at the date we had planned. Userlane helped us improve the experience on the new application and we were able to get people to accept and actively use the new application within a few weeks. This helped us cut the cost of running two systems in parallel. Additionally, we also received positive feedback on the Userlane assistance from our users.
Pros and Cons
  • Stellar user experience - best one we saw in our vendor comparison.
  • Fast to setup and easy to maintain.
  • Great support and advice, very pleasant interactions.
  • Easy to scale across multiple applications.
Likelihood to Recommend
Well suited:
  • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
  • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
  • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
Not so well suited:
  • Desktop apps -- > Doesn't really work for desktop
  • Mobile apps --> Limited support, only works for web-based mobile apps
  • Small user base (less than 50 users) --> Not required when there are only a few users
Most Important Features
  • Interactive Guides & tooltips
  • Assistant widget with integration to knowledgebase and support
  • Usage analytics
Return on Investment
  • High ROI as we could finally sunset an old app and migrate all users to the new one.
  • Support tickets have significantly gone down and we could reduce call-center cost.
  • Positive user feedback has been great to motivate the team.
Alternatives Considered
WalkMe
Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful

Whatfix
Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns

Pendo
Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees


Other Software Used
Celonis, Nexthink, LeanIX Enterprise Architecture Suite (EAS)
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
  • Product Reputation
As we needed to increase the adoption and acceptance of our users on our app, it has been essential to us, that we have something that our users actually like. Therefore we needed something that not just offers 100s of features, but a platform that is easy to use and has a great user experience - we already have enough complex software, buying a complex digital adoption platform seemed not a good idea for us to solve our challenge. In the end, we tested several vendors and looked at how our users worked with them - their feedback helped us make the decision.
Evaluation Lessons Learned
Our process went smooth and while procurement took a little longer than I had wanted, there is not much we would change.
Usability
10
  • Easy to use content editor, no specific knowledge needed
  • Super fast to create interactive guides, went live within days
  • Clean and actionable analytics, not too bloated
Easy Tasks
  • Content editor --> very easy and fast
  • Knowledge-base integation --> easy to set up
Difficult Tasks
  • Language management could be a little easier
Mobile Interface Availability and Impressions
No

Userlane Overview

Rating: 9 out of 10
Incentivized
May 13, 2021
Verified User
Vetted Review
Verified User
Userlane
1 year of experience
Use Cases and Deployment Scope
Userlane is a digital adaptation platform like other platforms providing help in mastering any software with [a] team of helpers and virtual assistants helping in mastering technical and non-technical software. It helps in software usage by providing on screen help. Companies with distributed workspace can benefit from Userlane. Wonderful and delightful experience if I consider my workplace.
Pros and Cons
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
Likelihood to Recommend
It is well suit[ed] because of professional virtual assistants. Also quality is a great concern with well developed strategy from implementation till execution. Customer support needs improvement in addressing individual customer needs. User level analytics should be incorporated. These concerns would be really helpful if taken into consideration. Otherwise, it's a great platform.
Most Important Features
  • Virtual Assistance
  • On-screen Support
  • Professional Team
Return on Investment
  • Virtual Assistants - No investment on team required.
  • User friendly interface.
  • Promotion features would increase investment cost.
Alternatives Considered
I haven't used any other to much extent.

A very good employee Training and support software

Rating: 10 out of 10
Incentivized
April 30, 2021
AR
Ashish Ranjan Naik
Vice President of Sales
FIT LLC (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Userlane
1 year of experience
Use Cases and Deployment Scope
Userlane is best for employee Training and support.We have used this for our employee training and support purpose.It helps the new employee to adopt any software easily and if you change or implement new software in your organization then it is useful for existing employees to adopt the new software easily and efficiently.It really helps the organizations to saves lot of time and money for support and training.we have used this across the whole organization.The best part is that you can customized the training as per user or department.We had implemented new HR system in our Organization.It helped all our employees to adopt the new system .We have used in many Use cases. Even we have used this for customer on boarding.It really saves a lot of travel expenses and cost for customer training.
Pros and Cons
  • Personalized training
  • Organic learning experience
  • On-demand contextual help
  • Proactive support and training
  • 24/7 Support
  • step-by-step interactive guidance
Likelihood to Recommend
Userlane Editor is very well-designed and user-friendly.It can be used in many use cases but we have used this for employee Training and support.It takes time to adopt a new software for new employees or existing employees. Userlane has helped us to reduce the time.It helped our employees to adopt the changes in less time and it helped the organization to increase the productivity of employees.Through this you can save a lot of time and more.In current pandemic situation,This is the best tool to support your employees for training and support .You can use this tool in any department.
Most Important Features
  • Ease of use
  • Easy to Integrate the API
  • Customer Service
  • Training and support
Return on Investment
  • It save a lot of money in Training
  • It save a lot of expenses in Travel expenses for physical Training and support
  • Easy to use,It helps to increase the productivity of employees.So you save lot of money
Alternatives Considered
We have selected Userlane because of features and personalized real time training, Lower training cost. Its easy to use and easy to integrate.Also they provide good analytics report. Also we have selected because we have employees in different countries.According to current situation we had decided not to conduct physical training session for any new employee or existing employee.
Other Software Used

User onboarding at its best

Rating: 8 out of 10
Incentivized
August 27, 2019
Verified User
Vetted Review
Verified User
Userlane
1 year of experience
Use Cases and Deployment Scope
We use Userlane to onboard our new users, communicate our newest features with them and give them tutorials within our software. We have different types of users, so we make different user experiences for different users with Userlane. Also, we can analyze the use of our software from new users and how the different tutorials are being used and where they can be improved.
Pros and Cons
  • Easy to implement, started within a day on our live stage.
  • Superior user onboarding.
  • Excellent customer support.
Likelihood to Recommend
Userlane is excellent to show new users in your software, show them the main functionality and after that give them a deep dive of every single feature. After that, you can deliver them new tutorials with every new functionality of your software and explain to them the use of your software in a very intuitive way. It's not well suited to advertise within your software with coupons or offers.
Return on Investment
  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
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