Name: Userlane
Rating: 10 (5 reviews)
Author: Userlane

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

JavaScript Frameworks

No-Code Development

Text Editors

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Calendar

Collaboration

Enterprise Search

Environmental Health and Safety (EHS)

Visitor Management

Enterprise

Accounting

Accounting and Tax Services

Financial Risk Management

Payment Hubs

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Change Management

Cloud Storage

Custom Software Development Services

DevOps

Disk Cloning

Endpoint Security

Enterprise Service Bus

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Behavior Analysis

Network Performance Monitoring

SIP Trunking

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Test Management

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Customer Data

Email Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Training

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Security

Hospital Management

Hotel Management

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Fax

Population Health Management

Public Transportation

Revenue Cycle Management (RCM)

Vertical-Specific

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### Digital Adoption Strategies
Userlane users consistently praise the platform's digital adoption capabilities, highlighting its effectiveness in enhancing user onboarding and feature adoption. The tool's intuitive interface and customizable features make it easy for users to create engaging digital adoption assets like guided tours and feature notifications. Despite some users expressing a desire for additional features like branched guides and media inclusion in tooltips, the overall sentiment leans towards Userlane's ability to drive digital adoption and improve user experience.

### User Onboarding Processes
User feedback on Userlane's user onboarding processes is predominantly positive, with users highlighting the tool's ease of use and efficiency in creating onboarding guides. The platform's ability to automate onboarding experiences and facilitate user learning has been well-received, leading to reduced onboarding time and increased user adoption rates. Users appreciate the interactive training provided by Userlane, which enhances the overall onboarding experience for both new and existing users. Additionally, the tool's announcement feature and analytics capabilities have been commended for keeping users informed and continuously improving software usage. Despite some users noting a learning curve in fully utilizing Userlane's functions, the overall consensus leans towards the platform's effectiveness in streamlining user onboarding processes.

### Interactive Training Tools
Userlane's interactive training tools have garnered positive feedback from users for their ability to streamline onboarding processes and guide users through complex tasks efficiently. Users appreciate the interactive tours, tutorials, and tooltips that facilitate step-by-step learning and hands-on experience within the application. The tool's customizable features and user-friendly interface have been highlighted as key strengths, enabling users to navigate the platform with ease and reducing the need for extensive support. Despite some initial complexities in mapping processes, Userlane's interactive training tools have proven to be instrumental in enhancing user adoption and minimizing the learning curve for new features and functionalities.

### Customer Success Management
Customers consistently praise Userlane's customer success support and management features. They highlight the ease of creating guides and announcements, as well as the dedicated Customer Success Manager provided by Userlane. Users appreciate the quick and understandable solutions offered by the support team, making the onboarding process smooth and efficient. The ability to customize tours and receive instant assistance contributes to a positive user experience. Additionally, the analytics feature provides valuable insights for continuous improvement. Users find that Userlane's customer success management capabilities play a significant role in enhancing their overall satisfaction with the platform.

### Support and Assistance
User feedback regarding Userlane's support and assistance features is predominantly positive, with users highlighting the ease of access to help and the promptness of the support team in resolving any issues. The consensus among reviewers is that Userlane's support and assistance functionality plays a significant role in enhancing the overall user experience by providing timely guidance and solutions when needed. Users appreciate the personalized assistance and the user-friendly nature of the support tools offered by Userlane, making it a valuable resource for addressing queries and ensuring a smooth user journey within the platform.

### User Engagement and Feedback
Userlane's user engagement and feedback functionalities have garnered consistent praise from reviewers. Users appreciate the platform's simplicity and ease of use in creating engaging experiences for onboarding and education. The ability to collect feedback directly from users and the responsiveness of the support team have been highlighted as strong points. Additionally, the platform's flexibility in creating and editing guides without the need for coding has been well-received. While some users have expressed minor suggestions for improvements, overall, Userlane's user engagement and feedback features seem to be a valuable asset for enhancing user experiences.

### Implementation and Integration
User feedback on Userlane's implementation and integration capabilities is generally positive, with users highlighting the tool's flexibility and ease of use in creating guides and announcements. However, some users have mentioned challenges in building and maintaining guides, especially for systems with continuously changing processes. Despite these minor hurdles, Userlane's continuous development of new features and proactive support have been commended by users, showcasing a commitment to enhancing the implementation and integration experience.

### Content Creation and Management
Userlane users generally find the platform's content creation and management features to be user-friendly and efficient. The ability to customize learning modules and create interactive guides tailored to specific processes is highly valued. While some users suggest improvements such as adding more interactive elements and enhancing search functionality, overall, Userlane's content creation and management capabilities are seen as a valuable asset for facilitating learning and knowledge dissemination within organizations.

### Software Updates and New Features
User feedback on Userlane's software updates and new features is predominantly positive, with users highlighting the platform's flexibility, ease of use, and fast bug fixing. The ability to edit onboarding guides without coding, along with the regular release of new functionalities, has been well-received. Users appreciate the proactive approach to feature enhancements and the tool's capability to streamline software training and updates efficiently. The consistent development of new features and updates reflects Userlane's commitment to providing a dynamic and user-friendly experience for its customers.

### Analytics and Reporting
Userlane's analytics and reporting functionality has received mixed feedback from users. While some appreciate the ease of integration and the insights provided, others feel that there is room for improvement in terms of depth and customization. Users have highlighted the need for more detailed analytics, the ability to exclude certain data from reports, and the option to export data for further analysis. Despite some concerns raised about the current state of analytics, users acknowledge the efforts made by Userlane to enhance this aspect of their platform.

### Learning and Development
Users appreciate Userlane's learning and development capabilities for their user-friendly interface and the ability to create interactive training materials without the need for technical expertise. The platform's features enable easy dissemination of information, upskilling of users, and improved user experiences within various applications. While some users find minor challenges in navigating the tool, overall, Userlane is recognized for its contribution to enhancing knowledge sharing, training efficiency, and user skill development.

### Change Management
User feedback on Userlane's change management capabilities is generally positive, with users acknowledging its effectiveness in guiding users through application updates and informing them about planned and unplanned downtimes. Some users appreciate the platform's ability to create an information channel for updates, which helps in managing user expectations and reducing frustration. However, there are occasional challenges reported, such as the need for adjustments when elements in the application change, requiring manual updates to Userlane guides. Despite these minor setbacks, Userlane's change management features are seen as valuable in enhancing user experience and facilitating smooth transitions within applications.

### Targeted User Segmentation
While some users appreciate the flexibility and ease of use in Userlane's targeted user segmentation, others express concerns about the limitations in managing different user roles and accessibility across various applications within the company. The ability to create different support guides for distinct user groups is seen as a positive aspect, but there are suggestions for enhancements such as adding more support/knowledge base partners and improving the order of chapters in guides. Users also highlight the fast bug fixing and development of new features, indicating a responsive approach by Userlane. The segmented announcements feature is acknowledged as beneficial for tailoring information to specific user groups.

### Multi-Language Support
User feedback regarding Userlane's multi-language support is generally positive, with users highlighting the ease of implementing and managing content in multiple languages. The tool's ability to smoothly integrate different language versions and provide a user-friendly experience has been well-received. However, some users have encountered issues with specific languages not functioning correctly, indicating room for improvement in this aspect. Despite this, the majority of reviewers appreciate the multi-language capabilities offered by Userlane, emphasizing its importance for their diverse user base.

Easy Implementation: Many users have found Userlane to be a great and innovative product that was very easy to implement. They appreciated the cooperation and mentioned that their development team was able to quickly add it to their product's UI without any technical hurdles.

Customizable Interactive Walkthroughs: Users highly appreciated that Userlane is a digital adoption platform that allowed them to install custom-made interactive walkthroughs on their whole platform with multiple different software applications. They were impressed with the ease of creating content for interactive tours compared to updating documents with screenshots and text.

Great Customer Support: Several users commended the Userlane team for their commitment to their product and the success of their customers. They mentioned that any challenges they faced were elegantly solved by the Userlane team, allowing them to present an extremely professional onboarding solution. The users also liked the analytics provided by Userlane, which helped them address any issues in user engagement and onboarding.

Userlane is a versatile platform that has been widely used to improve user experiences and solve various problems across different industries. Users have found Userlane particularly useful for onboarding new users to complex systems, such as HRIT platforms and customer portals. It provides step-by-step guidance and support in navigating through unfamiliar processes, reducing the number of false entries and support tickets. Additionally, Userlane has been effective in training users and facilitating knowledge transfer during software implementation and transformation. By improving end-user training, process digestibility, and knowledge retention, Userlane helps organizations optimize their software usage while providing valuable data and analytics for further improvement.

Another key use case of Userlane is introducing new features and functionalities to customers. The platform's interactive guided tours and tooltips enhance software usability by addressing user questions directly within the application. This not only shortens onboarding time but also increases acceptance of Microsoft products among customers. Additionally, Userlane Announcements serve as a direct channel for customer contact, allowing for feedback collection and keeping users informed about important updates.

Userlane has received positive feedback from users who appreciate its support and guidance throughout the implementation process. Its professional approach, quick response times, and ongoing hypercare phase support have ensured a smooth transition for many organizations. Moreover, Userlane has successfully eliminated channel partner hesitation in onboarding SaaS applications by providing interactive tours and clear instructions.

Overall, Userlane's intuitive interface, continuous feature updates based on feedback, and emphasis on user education have contributed to its effectiveness in various scenarios. It is particularly helpful in reducing support tickets, improving onboarding experiences, driving user adoption, and providing contextual guides for specific tasks or roles within an organization.

Userlane

Digital Adoption

Likelihood to Recommend

Usability

Explanation of the action which has to be taken by the user.

Automate customer onboarding and employee training with step by step interactive walkthroughs. Userlane is a guidance layer that goes on top of any browser-based application to steer users step-by-step through processes in real time. 

Vice President of Sales

Userlane 2021-04-28 09:35:32

Nexthink

Celonis

SAP LeanIX Enterprise Architecture

Userlane 2022-05-27 09:00:51

Userlane 2021-05-07 05:25:34

Userlane 2019-08-26 03:43:01

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Need to improve

Ux ui

Analytics report

Depth analytics

Web based

Web based applications

Lower price

User level

Price point

Learning experience

Best one

Proactive support

Easy to maintain

Support and training

Easy to implement

Easy to scale

24 7

Excellent customer

Multiple applications

Home

Digital Adoption Platforms

Userlane is best for employee Training and support.We have used this for our employee training and support purpose.It helps the new employee to adopt any software easily and if you change or implement new software in your organization then it is useful for existing employees to adopt the new software easily and efficiently.It really helps the organizations to saves lot of time and money for support and training.we have used this across the whole organization.The best part is that you can customized the training as per user or department.We had implemented new HR system in our Organization.It helped all our employees to adopt the new system .We have used in many Use cases. Even we have used this for customer on boarding.It really saves a lot of travel expenses and cost for customer training.

Personalized training
Organic learning experience
On-demand contextual help
Proactive support and training
24/7 Support
step-by-step interactive guidance

Need to Improve User level analytics
Need to Improve UX/UI
Need to improve reporting
More option to export the analytics report ,Currently you can export in PDF.

Ease of use
Easy to Integrate the API
Customer Service
Training and support

It save a lot of money in Training
It save a lot of expenses in Travel expenses for physical Training and support
Easy to use,It helps to increase the productivity of employees.So you save lot of money

We work with Userlane across several applications to reduce the friction our employees experience with complex workflows. We had launched a new application and realized that despite the effort we had put into training our users, most people were still using the previous "old" application which made it impossible for us to sunset it at the date we had planned. Userlane helped us improve the experience on the new application and we were able to get people to accept and actively use the new application within a few weeks. This helped us cut the cost of running two systems in parallel. Additionally, we also received positive feedback on the Userlane assistance from our users.

Stellar user experience - best one we saw in our vendor comparison.
Fast to setup and easy to maintain.
Great support and advice, very pleasant interactions.
Easy to scale across multiple applications.

Currently only for web-based applications.
Some vendors have a lower price point.

Interactive Guides & tooltips
Assistant widget with integration to knowledgebase and support
Usage analytics

High ROI as we could finally sunset an old app and migrate all users to the new one.
Support tickets have significantly gone down and we could reduce call-center cost.
Positive user feedback has been great to motivate the team.

Celonis, Nexthink, LeanIX Enterprise Architecture Suite (EAS)

Product Features
Product Usability
Product Reputation

Our process went smooth and while procurement took a little longer than I had wanted, there is not much we would change.

Content editor --> very easy and fast
Knowledge-base integation --> easy to set up

Language management could be a little easier

Userlane is a digital adaptation platform like other platforms providing help in mastering any software with [a] team of helpers and virtual assistants helping in mastering technical and non-technical software. It helps in software usage by providing on screen help. Companies with distributed workspace can benefit from Userlane. Wonderful and delightful experience if I consider my workplace.

Unbiased people and company.
Professional team.
Solution oriented team.

More [in] depth analytics required.
Support should address more individual customer needs.
Direct synchronization with CRM would be beneficial.

Virtual Assistance
On-screen Support
Professional Team

Virtual Assistants - No investment on team required.
User friendly interface.
Promotion features would increase investment cost.

We use Userlane to onboard our new users, communicate our newest features with them and give them tutorials within our software. We have different types of users, so we make different user experiences for different users with Userlane. Also, we can analyze the use of our software from new users and how the different tutorials are being used and where they can be improved.

Easy to implement, started within a day on our live stage.
Superior user onboarding.
Excellent customer support.

Downloadable analytics.
Promotion feature.
Selling features.

Higher conversion rate.
Less support needed.
Proactive communication solves the most user questions.

Userlane

Overview

What is Userlane?