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Userlane is a versatile platform that has been widely used to improve user experiences and solve various problems across different …
Overview
What is Userlane?
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.Userlane includes interactive…
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What is Userlane?
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Userlane?
The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.
Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the software where to click next - just like the GPS navigation system in cars offers its driver turn-by-turn advice how to optimally reach his or her destination.
Unlike video tutorials, the Userlane technology is integrated into the software. Users receive interactive guidance, while they are already working in the application itself. The vendor says this allows companies to improve their onboarding experience, reduce support and employee training costs and implement new software products more efficiently.
Userlane Features
- Supported: User Onboarding
- Supported: Employee Training
- Supported: Userlane Assistant
- Supported: Multi-language support
- Supported: In-depth analytics
- Supported: No coding required
- Supported: User segmentation
- Supported: Responsive design
- Supported: Privacy Made in Germany
- Supported: Editor mode
Userlane Screenshots
Userlane Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Europe, North America |
| Supported Languages | German, English, Spanish, French, Italian, Chinese |
Userlane Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 70% |
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(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Userlane is a versatile platform that has been widely used to improve user experiences and solve various problems across different industries. Users have found Userlane particularly useful for onboarding new users to complex systems, such as HRIT platforms and customer portals. It provides step-by-step guidance and support in navigating through unfamiliar processes, reducing the number of false entries and support tickets. Additionally, Userlane has been effective in training users and facilitating knowledge transfer during software implementation and transformation. By improving end-user training, process digestibility, and knowledge retention, Userlane helps organizations optimize their software usage while providing valuable data and analytics for further improvement.
Another key use case of Userlane is introducing new features and functionalities to customers. The platform's interactive guided tours and tooltips enhance software usability by addressing user questions directly within the application. This not only shortens onboarding time but also increases acceptance of Microsoft products among customers. Additionally, Userlane Announcements serve as a direct channel for customer contact, allowing for feedback collection and keeping users informed about important updates.
Userlane has received positive feedback from users who appreciate its support and guidance throughout the implementation process. Its professional approach, quick response times, and ongoing hypercare phase support have ensured a smooth transition for many organizations. Moreover, Userlane has successfully eliminated channel partner hesitation in onboarding SaaS applications by providing interactive tours and clear instructions.
Overall, Userlane's intuitive interface, continuous feature updates based on feedback, and emphasis on user education have contributed to its effectiveness in various scenarios. It is particularly helpful in reducing support tickets, improving onboarding experiences, driving user adoption, and providing contextual guides for specific tasks or roles within an organization.
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Reviews
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Score 10 out of 10
Vetted Review
Verified User
We work with Userlane across several applications to reduce the friction our employees experience with complex workflows. We had launched a new application and realized that despite the effort we had put into training our users, most people were still using the previous "old" application which made it impossible for us to sunset it at the date we had planned. Userlane helped us improve the experience on the new application and we were able to get people to accept and actively use the new application within a few weeks. This helped us cut the cost of running two systems in parallel. Additionally, we also received positive feedback on the Userlane assistance from our users.
- Stellar user experience - best one we saw in our vendor comparison.
- Fast to setup and easy to maintain.
- Great support and advice, very pleasant interactions.
- Easy to scale across multiple applications.
- Currently only for web-based applications.
- Some vendors have a lower price point.
- Interactive Guides & tooltips
- Assistant widget with integration to knowledgebase and support
- Usage analytics
- High ROI as we could finally sunset an old app and migrate all users to the new one.
- Support tickets have significantly gone down and we could reduce call-center cost.
- Positive user feedback has been great to motivate the team.
WalkMe
Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful
Whatfix
Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns
Pendo
Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees
Very comprehensive platform with lots of functionality but too complicated to actually get things done. Looked like a lot of effort to maintain and their team has not been super helpful
Whatfix
Good price and has many features but not a very robust platform. Encountered several bugs and our infosec team had privacy/security concerns
Pendo
Really strong analytics suite. Guidance and tooltips were not as easy to use. Probably good for software companies to see how their own apps perform, but not recommended when working with 3rd party software, therefore no fit for our use case to make life easier for our employees
No
- Product Features
- Product Usability
- Product Reputation
As we needed to increase the adoption and acceptance of our users on our app, it has been essential to us, that we have something that our users actually like. Therefore we needed something that not just offers 100s of features, but a platform that is easy to use and has a great user experience - we already have enough complex software, buying a complex digital adoption platform seemed not a good idea for us to solve our challenge. In the end, we tested several vendors and looked at how our users worked with them - their feedback helped us make the decision.
Our process went smooth and while procurement took a little longer than I had wanted, there is not much we would change.
- Content editor --> very easy and fast
- Knowledge-base integation --> easy to set up
- Language management could be a little easier
No
May 13, 2021
Userlane Overview
Userlane is a digital adaptation platform like other platforms providing help in mastering any software with [a] team of helpers and virtual assistants helping in mastering technical and non-technical software. It helps in software usage by providing on screen help. Companies with distributed workspace can benefit from Userlane. Wonderful and delightful experience if I consider my workplace.
- Unbiased people and company.
- Professional team.
- Solution oriented team.
- More [in] depth analytics required.
- Support should address more individual customer needs.
- Direct synchronization with CRM would be beneficial.
- Virtual Assistance
- On-screen Support
- Professional Team
- Virtual Assistants - No investment on team required.
- User friendly interface.
- Promotion features would increase investment cost.
I haven't used any other to much extent.
April 30, 2021
A very good employee Training and support software
Userlane is best for employee Training and support.We have used this for our employee training and support purpose.It helps the new employee to adopt any software easily and if you change or implement new software in your organization then it is useful for existing employees to adopt the new software easily and efficiently.It really helps the organizations to saves lot of time and money for support and training.we have used this across the whole organization.The best part is that you can customized the training as per user or department.We had implemented new HR system in our Organization.It helped all our employees to adopt the new system .We have used in many Use cases. Even we have used this for customer on boarding.It really saves a lot of travel expenses and cost for customer training.
- Personalized training
- Organic learning experience
- On-demand contextual help
- Proactive support and training
- 24/7 Support
- step-by-step interactive guidance
- Need to Improve User level analytics
- Need to Improve UX/UI
- Need to improve reporting
- More option to export the analytics report ,Currently you can export in PDF.
- Ease of use
- Easy to Integrate the API
- Customer Service
- Training and support
- It save a lot of money in Training
- It save a lot of expenses in Travel expenses for physical Training and support
- Easy to use,It helps to increase the productivity of employees.So you save lot of money
We have selected Userlane because of features and personalized real time training, Lower training cost. Its easy to use and easy to integrate.Also they provide good analytics report. Also we have selected because we have employees in different countries.According to current situation we had decided not to conduct physical training session for any new employee or existing employee.
August 27, 2019
User onboarding at its best
We use Userlane to onboard our new users, communicate our newest features with them and give them tutorials within our software. We have different types of users, so we make different user experiences for different users with Userlane. Also, we can analyze the use of our software from new users and how the different tutorials are being used and where they can be improved.
- Easy to implement, started within a day on our live stage.
- Superior user onboarding.
- Excellent customer support.
- Downloadable analytics.
- Promotion feature.
- Selling features.
- Higher conversion rate.
- Less support needed.
- Proactive communication solves the most user questions.